This weekend through November 1st marks the 24th year of HHN, and we are selling tickets. Here are a few key things to keep in mind: Our sales should be focused on NON-FLORIDA Residents. If you have FL residents at your desk, there are numerous options for them to buy them online and get deep discounts – lower than our cost on the tickets. So always ask “Are you a FL Resident?” before selling the tickets. The Combo tickets offer the best value and commissions. Be sure to ask the guest if they will also be visiting the parks. We offer the 2 Day Park-to-Park w/HHN and the 3 Day PTP w/HHN. These tickets offer 2 or 3 Days to the parks PLUS ONE NON-SATURDAY admission to HHN during the 14 day period the tickets are valid. These tickets are a great deal because they offer $70 off the gate price. If the guest wants to go to Universal during ONE day and stay in the park for HHN on the SAME night, DO NOT sell them the HHN ticket. Only sell them the single day ticket to the park and have them purchase the “Add-On Ticket” at the park. We cannot match these prices. As always, we do NOT sell the Frequent Fear or Express passes. If you are able to assist the guest in booking an Express Pass, you can, but we do not collect the money. Like Disney FL Resident passes you have to get the credit card number and input it and Universal charges it.
MULTI-DAY PTP w/WET ‘N WILD
Remember, if you have a guest wanting a Multi-day Universal w/ WW you always print a 3 Park Unlimited ticket. Our cost is LOWER on that ticket. You should enter the ticket in the POS as a 3 Park Unlimited and using the pencil, adjust the price down to match the price of the 2 or 3 Day PTP w/Wet ‘n Wild.
DUAL OPC/GUEST SERVICES
While it’s slower, use this time to pitch every guest. You can spend more time talking to them and being more thorough with qualifying. Keep up the good work!
GIFTING CORNER
The 4 Park Timeshare Owner’s ticket is now activated in Connect only. It is NOT available by swiping shells through DTC. It is listed in General Admissions under “Timeshare Promotions”. It can be sold at all gifting locations, as well as any other hotels or resorts that house timeshare owners. Just to clarify, this ticket is a 4 PARK ticket, meaning the guest has to go to ALL 4 PARKS and cannot repeat any park. They have 14 days to use all 4 parks. They CAN be readmitted to the same park in the same day. They can also go to more than 1 park in the same day, but that eliminates that park from usage. In other words, if they go to Magic Kingdom and Epcot in the same day, they will only have Hollywood Studios and Animal Kingdom left on the ticket. The ticket DOES NOT include any additional options (like a Water Park) and CANNOT be changed or upgraded in any way (like adding additional days, or hopping). If the guest wants the option available to upgrade the ticket, you will need to sell and print the Magic Your Way ticket as usual. These tickets also have Fast Pass capability. The guest would use the Will Call Reservation number to register. Call a lead or a manager if you have questions. Also, with HHN and the early closures, the EPA tickets now offer admission at 7 am!
SEA WORLD TICKET CHANGES
Effective immediately, Sea World has changed their pricing structure. The Monday – Friday ticket is now $5 more, and the “Any Day” ticket is now $10 less. Also, they are offering specials on combos – $109 for SW/BG/AQ, $99 for SW/BG and $89 for SW/AQ. These tickets are good for ONE year from issue, but ONLY ALLOW 1 ADMISSION PER PARK. So if a guest wants unlimited use for 14 days, you will still need to sell the Length of Stay passes.
BUNDLES / FLEX TICKETS
With the 4 Park Bundle it gives the guest 1 park per day, so you will now print a 2 Day Base Universal and a SW/AQ Combo ticket, NOT the Length of Stay. All other FlexTickets will get Length of Stay tickets.
HOWL-O-SCREAM AT BUSCH GARDENS
Howl-O-Scream starts 9/26 and runs Thursday, Friday and Saturday nights through 11/1. Pricing varies (depending on the night of the visit) at either $45, $50, $55 or $65. Although we have them listed in the POS at $65 for the peak nights, if you sell any of the other nights, use the pencil and edit the price down to the going rate. Look up the rates on the Howl-O-Scream homepage. The commission on these tickets is VERY high!
CIRQUE DISCOUNTS CONTINUING
Disney has announced that Cirque will be continuing their current discounts through December 19th.
PROOF OF INSURANCE PAYMENTS
Guys, please make sure you send in your proof of medical insurance payments every month AS SOON AS YOU MAKE the payment so we’re not trying to chase them down each month. That way we can pay your reimbursements in a timely manner.
DOLLAR 60% COMMISSIONS!
For the month of October, we will be offering 60% commissions on all Dollar Rental Car bookings made online only. The leads will be training each of you on how to do these bookings. It is very simple!
DISNEY WINNERS
Congratulations to the final week’s winners of the Disney Incentive: Guest Services: Rafael and Miriam; Gifting: Nicole and KB. Each of you gets 2 Disney Water Park annual passes. Great job to you all!
LOOKING FOR MORE STAFF
We are still looking for more GREAT people to join our team! The ideal candidates should have great personalities, be outgoing, knowledgeable about the attractions and area, and willing to work ANYTIME, including nights and weekends. When those people are hired and trained, we need to move more people over to gifting. So if any of you would like to join the gifting team, let Katwyn know.
MOD FOR SATURDAY – ANA MARIA
Saturday 9/20, the MOD is Ana Maria.
Employee Notes: Happy Birthday to Nicole on 9/25 and Claudia on 9/26! Congrats to Alejandro for 1 year on 9/23!