Saturday at 3 am marks the end of Daylight Savings Time. Before going to bed on Saturday, be sure to set your clocks back 1 hour. We all get an extra hour of sleep! YEAH!!!!!
MICKEY’S VERY MERRY XMAS PARTY!
The MVMCP tickets are being delivered to the locations Friday and Saturday. Again, you MUST list these tickets on your log sheet and COUNT them at the beginning and end of your shift. The dates we are selling are 11/7, 11/10, 11/13, 11/14, 11/16 and 11/20 ONLY! Although there are additional dates available, we will NOT be selling any other dates. Some of these dates are sold out to the general public BUT OUR TICKETS WILL BE HONORED, EVEN IF THE EVENT IS SHOWING AS SOLD OUT ONLINE. All hotels don’t have tickets, so if you sell them and you don’t have any or enough to fill an order, call a manager to give you direction. Generally they can be transferred from another hotel or delivered the following day.
EMPLOYEE APPRECIATION PARTY
We have our Employee Appreciation Party set for 11/16 at Sea World at 6 pm sharp! The theme this year is “Back to the Future” – join us as we travel back in time to the 80’s, when the hair was big, the clothes were loud, and the music was jammin’! You and 1 guest are invited to dress as your favorite personality from the 80’s! There will be great food, drinks, music and dancing! Please RSVP to the office as soon as possible. For those of you who have been with us less than 90 days, we will need you to stay behind to work, but you can look forward to our event next year! Also, if there are any of you that are not interested in attending the party and would rather work, please let Katwyn and Rick know so we can schedule accordingly. Thanks!
LAST CHANCE FOR HHN – HOS – 11/1
Three nights left to sell tickets! Let’s really talk to EVERY guest over these next 3 days and push these Halloween events! Remember for HHN for Friday and Saturday, you must sell the “Same Day Non-FL Res” ticket. Howl-O-Scream tickets are good for any of these 3 nights.
PROFESSIONALISM
Guys, we are constantly being looked at by hotel management and our competitors. Our competitor is using some of the lack of professionalism by some of you against us. What do we need you to do? Look professional. Make sure your shirt is ironed and neat, you are wearing the proper pants and shoes, your hair is combed and professional looking, you’re clean shaven (men), and you are wearing your nametag. There are to be NO hoodies, sweaters or sweatshirts worn at the desks. If your hotel is cold, wear a blazer (black or navy blue). Act professional. Be attentive to the guests around your desk and in the lobby. Stay off the internet and your cell phones! Greet guests with a pleasant greeting. SMILE! Help them with ANY questions they may have. If you don’t have the answer, ask them to give you a minute to find out. Google it first. If you still can’t find the answer, call a lead or a manager.
READ TICKETS OUT LOUD TO GUESTS
We have had far too many mistakes made on tickets lately. Remember, YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. This includes EACH ticket on the Disney “Congratulations” page. The most common mistake we’ve had lately is printing “Magic Kingdom” tickets for “Non-Magic Kingdom” guests. Disney will not let the guest in if they have the wrong tickets. If you read the confirmation page out loud, you can catch this mistake and correct it.
CLEAN UP DESKS – DE-CLUTTER
Some of you have far too much clutter on top of your desks. Take a look at it from a guest’s perspective. We DO NOT need 25 different brochures on top of the desks. Take down some of them and only leave up the bare minimum and most profitable, like dinner shows. We do not want our desks looking like a Flea Market. Also, take the time to CLEAN and organize your desk area. Go through your material and throw away anything that is outdated.
GOING INTO SLOWER TIME
As we go into a slower time, it will be critical for all of you to CONCENTRATE ON HIGH PROFIT TICKETS. This means you have to talk to EVERY guest about Legoland, Blue Man Group, Dinner Shows and Cirque. You’ll have more time to spend with each guest and VACATION PLAN. Use the itinerary planners in the FunPak to help you with this.
SELL 4 PARK OWNER’S TICKET
Don’t forget that if you have a timeshare OWNER at your desk, they can be sold the 4 Park Value Ticket through Connect, which is ONE VISIT to each of the four major parks. This is a great ticket with high commission and we can only sell it through 12/19. If you are at a location that is not a timeshare resort or one of the approved locations (Nike for VV owners, Inn at Calpyso, Encantada or Regal Oaks), Armando or Rick must talk to the guest for verification.
UPCOMING EVENTS
11/16 – Employee Appreciation Party – Sea World, 6 pm 11/18 – Fall HAT (Hospitality Appreciation Tradeshow) – Wyndham LBV, 10am – 5pm
DUAL OPC/GUEST SERVICES
Remember, if you are working a dual location, you should be asking every guest that approaches your desk discovery questions to find out there needs. Then show them how they can save the most money. Use pre-gifting as a way to get them the tickets they want right away. Ask Kymry if you are unsure of pre-gifting procedures. Let’s really concentrate on getting more tours as it slows down!
GIFTING CORNER
We only have a few more days left for the incentive so be sure to encourage the OPC’s! Anne and Eddie are still in the lead! Please make sure you send in a quote receipt with the OPC’s name with your deposit so we can keep track!
MOD FOR SATURDAY – ANAMARIA
Saturday 11/1, the MOD is AnaMaria.
Employee Notes: Happy Birthday to Evelyn on 11/2 and Juan on 11/5! Please welcome Antonio, Melany and Inmarist to the AGS team! Don’t forget the HOWL-O-SCREAM INCENTIVE for Busch Gardens!