Thanks to all of you who came out Sunday night! And thanks to ALL of you for working so hard! We had a GREAT time! The food was outstanding, the dancing was fun, and some great prizes were won! Congrats to Chris and Valerie for winning prizes for their costumes, and Eric H. and Carlos for the dance off and getting a “Behind the Scenes” tour of their choice at Sea World. We’re a little disappointed that some of you who RSVP’d didn’t show up, because Sea World paid per person, but hopefully all of you will make it next year! Next year will be our 25th Anniversary, so we hope to make it a very special party!

SEA WORLD KIDS FREE TICKETS                                                                                                                 As you all know, Sea World is now running a “Buy an Adult at FULL PRICE, get a Kid’s ticket free” special. This will work exactly like Legoland. There must be an EQUAL number of adults for the kid’s free – again NO DISCOUNTS. For any odd number of either adults or kids, print and charge for either the weekday tickets if they’re going Monday – Friday, or ANY DAY tickets if they’re going Saturday or Sunday. When entering the sale in the POS, you will only enter only the adults using the button “SWOKF A”. We know that the number of Kid’s Free tickets printed will match the number of adults entered in the POS. This offer will be valid THROUGH 12/31.

MICKEY’S VERY MERRY XMAS PARTY!                                                                                                        Now that we no longer have any additional nights to sell, please look at your hard ticket inventory closely.  If you have any remaining MVMCP tickets, please MINUS them out of your inventory (-) and turn them in with your deposit.  Thank you!
 

MARTY
Marty has informed us that he has Stage 4 lung cancer and will be out indefinitely. Right now he is strong and will continue to fight. Keep positive thoughts flowing Marty’s way and keep him in your prayers.

PROFESSIONALISM
Guys, we have certain things we expect out of each and every one of you. Here are a few: Absolutely no EATING, drinking or gum chewing behind the desk. No personal use of cell phones unless it’s an emergency. No use of personal tablets, headphones or devices. NO SITTING in the lobby or in front of the hotel in uniform – you must take breaks in a designated employee break area. Give a pleasant greeting to EVERY GUEST within 5 feet of your desk and be ATTENTIVE to anyone in the lobby! When working with a guest, you MUST STAND. Shirts must be IRONED and neat – tucked in for men. If your location requires it, a blazer must be worn. These things are ABSOLUTELY MANDATORY and will be monitored by management – they will do surprise visits without being noticed. They are CRITICAL to our image and survival of our company and we expect each and every one of you to adhere to these rules and standards.

ZERO TOLERANCE FOR STEALING CASH                                                                                                                                                          Again, we want all of you to know that there will be ZERO TOLERANCE for anyone taking money for rental cars or stealing any money from AGS.  We will be firing anyone taking cash, and we don’t care what your position is or how long you’ve been working for us.  We have shoppers out and people will be fired.  Rental car revenue is factored in to the rents that we pay and must go through the office.  You receive 30% of the commission on all rental cars booked.  Tips given directly to you by a guest is the ONLY cash you are allowed to take.

TAMPA BAY BUCS SALES
We are selling the LAST TWO home games for the Bucs for this year – SUNDAY 11/30 AND SUNDAY 12/28. The procedure is much like the Magic where the guest picks a price level and seating area. You then call in the reservation to the Bucs, giving all of the information to the sales agent along with the guest’s credit card information. The order form and ordering procedures are in “Drop Box” at the very bottom and also under “A Miscellaneous”. Please look through this and be familiar with the procedures so you can be knowledgeable and SELL IT! You will be paid on a referral basis, meaning when we get the check from the Bucs, you will get 20% of the profit. You will NOT put this in the POS.

LOTS OF UNUSUAL PRODUCTS TO SELL!                                                                                           Guys, when you are slow, you should be looking through our POS, Googling and looking at brochures for all of the products we sell.  Did you realize that if you have guests wanting to do a Zip Line or Horseback riding, they can do this at Forever Florida and we SELL THIS?!  Did you realize that we sell Orlando Magic and Tampa Bay Bucs tickets, and if a guest would like to go to these or the Jacksonville Jaguars and needs transportation, you can use Florida Dolphin Tours or Grayline?  Take the time to look through all of the tours offered by Gator/Grayline and Florida Dolphin Tours.  These have GREAT commissions!

CODES CHANGED
We are changing many of the codes at the locations. Please CALL THE OFFICE the day before your shift to check for changes.
 

CIRQUE / BMG HOLIDAY PRICING
FYI, Cirque and Blue Man Group both have holiday pricing in effect during the Christmas holidays. Cirque pricing will increase from 12/20-1/3 and Blue Man Group will increase from 12/22-1/4. We will have all of this pricing in the POS. Just remember if you are doing any advance reservations, you will need to charge the “HOLIDAY” price for these time periods.

SUGGEST BMG WITH UNIVERSAL
With Blue Man Group being one of our highest profit tickets, get in the habit of offering it with EVERY Universal ticket you sell. You can offer a $10 discount (Adults only) as a way to get the sale!

STANDARDIZED DESK APPEARANCE
Marcc will be going around to each location. If you have anything personal that you want to keep, please take it home or move it to an area that is safe and not to be thrown away. Also, no brochures, magazines or referral cards should be left lying on the counter at the end of your shift. The only thing to be left on the counter is the price mat and the new sign.

ORLANDO MAGIC INCENTIVE
Our Orlando Magic ticket sales are really down so far this year. Let’s really try to mention the Magic, especially if you have men or a Dad and son together! There will be an incentive for the game on 11/26 for the top 3 sellers! 1st – $150, 2nd – $75, and 3rd – $50. Let’s sell these tickets!

IMPORTANT DATES TO REMEMBER
12/18 – 1/2/14 – Block Out Dates for 4 Park Timeshare Owner’s Ticket                                   12/26 – 1/3/14 – Block Out Dates for Universal 3rd Day Free Tickets                                        12/19 – Last Day for Sea World and Busch Gardens Weekday tickets

MOD FOR SATURDAY – KYMRY
Saturday 11/22, the MOD is Kymry.

Employee Notes: Happy Birthday to Jaki on 11/18, Celia on 11/22, Rodney on 11/26, both Eric G. and Carolina on 11/24 and Erika on 11/21! Congrats to Karina for 5 years on 11/18, Greicy for 1 year on 11/25, and Shirley for 5 years on 11/26! Please welcome Tonya McCoy to AGS! Don’t forget the Sea World incentives!