Don’t forget to join us as we travel back in time to the 80’s, when the hair was big, the clothes were loud and the music was jammin’! THE PARTY WILL BE AT SEA WORLD’S PORTS OF CALL ON SUNDAY, 11/16 AT 6 PM SHARP! We will be having dinner, drinks, and dancing so come and let loose! Friday, 11/7 is the LAST DAY to RSVP for YOU AND 1 GUEST for this party that is destined to be one for the history books! So far, we are missing a LOT of you, so don’t be left out! If we don’t get your RSVP by tomorrow, you will be scheduled to work.

MICKEY’S VERY MERRY XMAS PARTY!                                                                                                     You MUST list these tickets on your log sheet and COUNT them at the beginning and end of your shift. The dates we are selling are 11/7, 11/10, 11/13, 11/14, 11/16 and 11/20 ONLY! Although there are additional dates available, we will NOT be selling any other dates. Some of these dates are sold out to the general public BUT OUR TICKETS WILL BE HONORED, EVEN IF THE EVENT IS SHOWING AS SOLD OUT ONLINE. All hotels don’t have tickets, so if you sell them and you don’t have any or enough to fill an order, call a manager to give you direction. Generally they can be transferred from another hotel. As usual, guests with OUR TICKETS can enter through a specially designated turnstile as early as 4 pm on the day of the event.

RENTAL CARS – TERMINATIONS

Just a reminder that shoppers are out and we will be terminating anyone that is not following proper procedures for booking rental cars. Anyone taking money directly from a company, splitting money with an OPC or using an unapproved company will be terminated – and we don’t care if you have been with us for 10 years or you are one of our best sales people. You WILL be fired! OPC’s are NOT to be booking car rentals while AGS employees are working. If they are, call an AGS manager and we will contact their management. We factor in rental car revenue to the locations rents that we pay, so this will be taken very seriously.

STANDARDIZED DESK APPEARANCE

Starting next week, Marcc will be going around to each location. He will be cleaning and organizing them to our location standard – from what’s on the walls to what’s in and around the desk. If you have anything personal that you want to keep, please take it home or move it to an area that is safe and not to be thrown away. Also, no brochures, magazines or referral cards should be left lying on the counter at the end of your shift. The only thing to be left on the counter is the price mat and the new sign we will be providing each location.

NEW FRONT DESK REFERRAL CARDS

New Front Desk Referral cards will begin going out with feedback options for the guest. It will be in your best interest to encourage the Front Desk staff to pass these out upon CHECK-IN and to encourage the guest to give feedback. We will be giving employees some awesome company perks like paid days off, cash rewards, etc. so let’s get them turned in! Also, please remind your Front Desk staff that the referral cards are one per room/per family and should only be passed out when the guest checks in. We will not be able to give more than 1 discount per family.

CODES – KEY BOXES/SAFES

Just a reminder to keep codes confidential! Please DO NOT leave them lying around on a piece of paper or in a notebook. Also, codes are ONLY to be given out by a manager. If a co-worker asks you for codes, you MUST direct them to call the office or a manager – not even a lead.

GIFTING TEAM – PIRATE’S / SLEUTH’S

Gifting team, ALWAYS use the Gifting ticket for Pirate’s and Sleuth’s, even if the tickets are sold. You are at timeshare resorts so this ticket MUST be printed out of the POS in order to get the lower rate.

POS SLOW?

Please call the office or a manager to have it reinstalled before busy season hits.

NO LEAVING DESK BETWEEN 7 – 11

Between 7 am – 11 am, desk hours are non-negotiable. You should always be available to assist your guests and sell tickets. If you want breakfast, you must eat before your shift. No one is to eat behind the desk or off the hotel breakfast bar. Thank you for your cooperation with this.

ORLANDO MAGIC – LETS’ SUGGEST!

Let’s try to increase our Magic sales. There are not a lot of home games in the first 2 months, so let’s take advantage of the dates available and sell those tickets!

READ TICKETS OUT LOUD TO GUESTS

YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. This includes EACH ticket on the Disney “Congratulations” page. We continue to have guests getting Magic Kingdom tickets for Non-Magic Kingdom parks. Please be careful!

GREAT JOB CHRIS – BLOGGER! Chris is doing a great job blogging about Disney on the AGS Ticket store! If there are any of you interested in blogging (die hard fans of the parks, Magic, Orlando City, etc.) please call Marcc. You can read the blog at www.parkguestticketsblog.com

UPCOMING EVENTS

11/16 – Employee Appreciation Party – Sea World, 6 pm                                                                 11/18 – Fall HAT (Hospitality Appreciation Tradeshow) – Wyndham LBV, 10am – 5pm

DUAL OPC/GUEST SERVICES

Great job to Juan this week who booked 3 tours in 2 days! Let’s all set a goal of at least 5 tours per week!

GIFTING CORNER

Great job with the EPA incentive! Thanks to all of you who worked so hard and encouraged the OPC’s.

MOD FOR SATURDAY – RICK S.

Saturday 11/8, the MOD is Rick S.

Employee Notes: Happy Birthday to Ann M. on 11/8 and Daniel on 11/12! Please welcome Shannon McCarthy to the AGS team! Don’t forget the combo incentive for Sea World and Busch Gardens! It’s running through 11/9!