We are really emphasizing “Great Guest Service with a Smile” and “Going Above and Beyond” for every guest during our 25th Anniversary year of 2015. Great job to Jose P., Barbara and Anne Narzynski who received great guest comments! We will be working on an incentive for great Comment Cards and Trip Advisor comments to coincide with this focus.
SEA WORLD UPDATES
The Length of Stay tickets are back! When selling any Sea World Multi-Day Products, you MUST ask your guest if they prefer going to EACH PARK ONE TIME or if they want UNLIMITED ACCESS for 14 days. If they only want ONE admission to each park, sell them COMBO tickets. If they want 14 days UNLIMITED, sell them the Length of Stay tickets. Be very careful when choosing the tickets in E-Z Ticket! If you charge for Combos and print LOS by mistake, you will be charged the difference.
FLEXTICKETS
With the return of Length of Stay tickets, we will now go back to selling the 5 and 6 Park FlexTickets as before. For the 5 Park Flex, you will print the 3 Park Unlimited Universal ticket along with the SW/AQ Length of Stay ticket. For the 6 Park Flex, you will print the 3 Park Unlimited Universal ticket along with the SW/AQ/BG Length of Stay ticket. The 4 Park Bundle will remain the same. You will print a 3 Day Base Universal ticket along with the SW/AQ COMBO ticket – NOT Length of Stay.
WET ‘N WILD LENGTH OF STAY
Wet ‘n Wild no longer sells Length of Stay tickets at the gate or online. However, OUR tickets give 14 consecutive days of UNLIMITED use! Use this as a selling tool for Wet ‘n Wild sales. Also, after we deplete our current inventory, we will only be carrying ONE TICKET for both Adults and Children. We will let you know when this happens. Remind your guests that the park closes if the temperature is below 70.
LEGOLAND
We are sorry that Legoland has been down this week, but it was out of our control. There were several accounts that had the same problem as us. When it comes back up, we will let you know, and once this happens, PLEASE CONTINUE to push these tickets! They are some of our highest profit tickets and you make the most commission!
CIRQUE “PROMO” STARTING 1/20
Don’t forget that for all shows starting 1/20, if you are booking tickets through CONNECT, you must once again use the “PROMO” category when entering the number of Adults and Children. Cirque is offering special pricing and in order to get this rate, you must use “Promo”. If you don’t, you will be charged the difference for the loss.
4 PARK TIMESHARE OWNER’S TICKET
All tickets have now been distributed. If you are low on tickets for do not have enough tickets to finish a sale, please call Katwyn or the MOD. We will need to move them around in order to deplete the inventory. January 28th will be the LAST day we will sell these tickets for the guest to get 4 Days of use. Remember, these tickets are ONLY GOOD FOR ONE ADMISSION INTO EACH OF THE 4 MAJOR PARKS – no repeating any park, no hopping and no upgrades or changes whatsoever.
READ WTW MESSAGES – GAZETTE
Guys, obviously because most of you are on your own, it’s VERY IMPORTANT that you read any messages that we send out. We can see when you read the WTW messages and many of you are NOT. Also, please read the Gazette. We put a lot of important information in here and we get very disappointed when mistakes are made that could have been avoided.
W-2’S MUST BE PICKED UP IN OFFICE
Every year, we have W-2’s that go to the wrong address or are lost, so in order to avoid that, you MUST come in to the office to pick up your W-2 and SIGN for it. You can also use this as a time to pick up any referral money that you have.
BREAK POLICY – MUST BE SIGNED
When you come to pick up your W-2, we are also having each of you sign a break policy. Although this is not new, we are finding that a handful of you are disregarding the policies we have in place and leaving property on a regular basis. So this will clarify it for everyone.
SLOWER TIME – MAXIMIZE SALES!
Obviously it’s gotten slower and we have moved into Convention Season. Don’t get down – stay positive! Many times people here on conventions have their evenings free, so it’s a great chance to sell the higher profit night-time attractions. Treasure Tavern and Sleuth’s are GREAT for couples and conventioneers. Blue Man Group and Cirque are also good! Don’t forget the Disney Convention tickets too! If you’re at a hotel that doesn’t have these tickets and you need them, call a manager or the runner to have them transferred to you.
SEA WORLD INCENTIVE – COMBOS
From January 19 – February 1, sell the most combo tickets and you receive TWO – 3 Day/3 Park tickets!
PIRATE’S FAM 1/16 & 1/24
Please take advantage of this FAM! Especially if you are new or if you haven’t seen the show in a while! There’s no better way to sell something than to see it for yourself!
MICHEL RUNNING THURS – SUN
Michel is now running Thursday – Sunday. If you need him, call (321) 527-1527.
MOD FOR SATURDAY – KYMRY
Saturday 1/17, the MOD is Kymry. Rolando will be in the field helping.
Employee Notes: Congrats to Rafael for 3 years on 1/17! Happy Birthday to Bryan Campos on 1/23! Please welcome Maribel Ramirez to the AGS Team!