We are really emphasizing “Great Guest Service with a Smile” and “Going Above and Beyond” for every guest during our 25th Anniversary year of 2015. Everyone should be READY TO ASSIST – meaning you should be attentive to any guests in the lobby, standing, SMILING and greeting any guests within 10 feet of the desk.
SHOPPERS ARE STILL OUT
We still have shoppers out on a regular basis. We have them registered as guests at each of our properties and they will be visiting your desk just like a regular tourist. They are checking for appearance, sales ability, courtesy and honesty. They will be making purchases and we will be checking to make sure that all purchases are recorded correctly in the POS. Additionally, Dollar is sending shoppers around to check on all of you using proper procedures for booking rental cars. We will continue to terminate any employee who is dishonest or does not follow the correct procedures.
UNIVERSAL REPORTS – MATCH UP
When you run your “Universal Summary Sales Report”, you must match up the total sales with what’s in your POS. If they do not match, you must run a “Detail Report” and return the FIRST SET of any duplicate tickets. Every week, Laura has a huge stack of tickets that have to be returned. Please return them yourself.
MOD / LEAD SCHEDULE ON AGS HOME PAGE
We are now posting the MOD / PM Lead schedule on the left side of the AGS homepage. Please use this as a reference. If it’s office hours ( 9am – 5 pm), feel free to call the office. Otherwise refer to the posted schedule.
DISNEY CONVENTION TICKETS
Please check your inventory for Convention tickets. If you have any dated prior to 7/1/2014 or with a reservation number lower than 12878701, they are expired. Please let Rick S. know. Thanks.
LEGOLAND
As of Tuesday, 1/20, Legoland is FINALLY back up! Just a few things to keep in mind: Buy An Adult at FULL Price, Get a Child Free should ONLY be used if the guest asks. We make much less profit on these tickets so it’s better to sell the regular $10 off tickets and you make more commission. If there are an odd number of tickets e.g. 3 Adults and 2 Children, be sure to do 2 Adults and 2 Children in the Gifting store and the additional adult in the Guest Service store. If you do BOGO’s, the adult ticket MUST be at FULL PRICE – absolutely NO discounts. Also, don’t forget the park continues to be CLOSED Tuesdays and Wednesdays through February 11th. The following week, they WILL be opened on the 17th and 18th, and then CLOSED on Tuesdays and Wednesdays AGAIN until March 10th, at which time they will be open 7 days a week through the summer.
4 PARK TIMESHARE OWNER’S TICKET
Katwyn will keep you updated on where they tickets are located as we consolidate the remaining inventory. Please make sure you read these messages. January 28th will be the LAST day we will sell these tickets for the guest to get 4 Days of use. Remember, these tickets are ONLY GOOD FOR ONE ADMISSION INTO EACH OF THE 4 MAJOR PARKS – no repeating any park, no hopping and no upgrades or changes whatsoever.
SELL HARD TICKET INVENTORY
If you are at a location that has any HARD TICKET INVENTORY (odds and ends), please try to sell these tickets FIRST. This includes any Universal tickets, 7 Day PTP Gifting tickets, miscellaneous Disney tickets (especially TOMS or Hopper TOMS. We really need to get rid of this inventory, even if it means splitting a family and printing some tickets and giving the rest of the family hard tickets. Thanks!
SEA WORLD WEEKDAY TICKETS
Please make sure you are reading all “details” when selling these tickets. If you are doing any advance purchases, remember this ticket is BLOCKED OUT from 3/14 – 4/12 and from 6/20 – 8/9. Also, for those of you doing the GIFTING tickets, they are still working on the Free Parking issue. The tickets are still NOT scanning for FREE parking at the parking plaza. If a guest is made to pay for parking, be sure to tell them to keep the receipt and bring it back to the desk for a refund. Sea World will reimburse us.
DISNEY FLORIDA RESIDENT TICKETS
Don’t forget, if you have a Florida Resident asking for the Discover Disney 3 or 4 Day pass, you can book them for this on our homepage. Remember, you DO NOT collect money but put the credit card info in the system. Print 2 copies of the confirmation page. Give the guest one, write your name on the other and turn it in with your deposit.
W-2’S MUST BE PICKED UP IN OFFICE
Guys, we still have a lot of you that haven’t come in to pick up your W-2’s. Remember, you MUST come in to the office to pick up your W-2 and SIGN for it. You can also pick up any referral money you have.
ORLANDO TREE TREK ADVENTURE PARK
Everyone is invited to visit the newest Orlando attraction – Tree Trek Adventure Park. Go to www.orlandotreetrek.com, click on “Book Now” and choose the time on your choice of days: Now through Wednesday, 1/28. Use your name and this VIP Complimentary Discount code: G100 for a maximum of 4 people. Be sure to wear closed toe shoes. Take advantage of this FREE offer!
BREAK POLICY – MUST BE SIGNED
Although this is not new, we are finding that a handful of you are disregarding the policies we have in place and leaving property on a regular basis. So this will clarify it for everyone.
SEA WORLD INCENTIVE – COMBOS
From January 19 – February 1, sell the most combo tickets and you receive TWO – 3 Day/3 Park tickets!
MICHEL RUNNING THURS – SUN
Michel is now running Thursday – Sunday. If you need him, call (321) 527-1527.
MOD FOR SATURDAY – KYMRY
Saturday 1/24, the MOD is Kymry. Rolando will be in the field helping.
Employee Notes: Congrats to Darren for 1 year on 1/27! Happy Birthday to Karen on 1/28 and Liliana on 1/30! Please welcome Mayra Romero to AGS!