We are really emphasizing “Great Guest Service with a Smile” and “Going Above and Beyond” for every guest during our 25th Anniversary year of 2015. We will be working on an incentive for great Comment Cards and Trip Advisor comments to coincide with this focus. Stay tuned!
SEA WORLD UPDATES
Please make sure you are opening the “PDF” file to print tickets. We are finding that if you use “html”, sometimes the Bar Codes are not printing. So be sure to click on “View” from the PDF version and then print those tickets.
Weekday Tickets – Be sure to ask your guests what day they are visiting the park. If they are not sure, or think it may be on the weekend, sell the “Any day” tickets. The Monday – Friday tickets are good for both Adults and Children through 6/19, with a Blackout period of 3/14 – 4/12. Gifting Tickets – Free parking IS included with the Gifting tickets. If the ticket does not say it yet, you can be assured that it IS included. They are trying to get the verbiage fixed on the actual tickets so there will be no confusion. that they are only good for ONE visit to each park on the ticket. Discovery Cove – Discovery Cove bookings continue to give 14 Days of Unlimited use of both Sea World and Aquatica. If the guest wants Busch Gardens as well, you will book the “Ultimate”. Remember, children must be AT LEAST 6 YEARS OLD to be able to swim with the dolphins. Also, the park will be CLOSED Tuesdays – Thursdays through February 12th. Also, we are having an incentive from January 5th to January 18th and the person that books the most Discovery Cove admissions will receive admission for 2! If you have someone doing Sea World and Aquatica, it’s only $80 more to add Discovery Cove!
LEGOLAND
We are having a lot of problems with some of you selling Legoland tickets and not letting the guest know that the park is CLOSED Tuesdays and Wednesdays through February 11th! The Water Park continues to be closed until March 21. Please ALWAYS check the calendar before selling tickets. Also, when selling the tickets, be sure to ask your guests if they want to take the FREE shuttle. The shuttle must be booked at the time of the sale because it fills up. When booking the shuttle, not only do you have to fill out the names, but there is a reservation form with the name and address for each person before you can print the tickets. Don’t worry about selecting the number of people at the bottom, and you can put in any name and address. Once you complete for all people and hit continue, it will allow you to print the shuttle tickets.
UNIVERSAL’S 3RD DAY FREE
The 3rd Day Free on the 2 Day Park-to-Park tickets is BACK and now able to be sold through June 7th. As always, we will automatically give a Free Day on the 2 Day Base ticket and you will print the 3 Day Base ticket in Instant Ticket Wizard.
MULTI-DAY PTP W/ WET ‘N WILD
Don’t forget that when a guest wants ANY 2 Day or Higher Park-to-Park ticket WITH Wet ‘n Wild, we ALWAYS print them a 3 Park Unlimited ticket in Instant Ticket Wizard. This instead of only giving them 2 admissions, this ticket gives UNLIMITED admissions to USF, IOA, and WW for 14 consecutive days. This is the same ticket we print for the BUNDLES.
CIRQUE CLOSED – “PROMO” 1/20
Cirque sales will be done at the regular pricing for shows through 1/10. They will be DARK from 1/11-1/19. When they return on 1/20, if you are booking tickets through Connect, you must use the “PROMO” category. This shows up when you choose the number of adults and children on the BOTTOM TWO sets of tickets.
4 PARK TIMESHARE OWNER’S TICKET
The 4 Park Timeshare Owner’s ticket has now been taken out of Connect. You must sell the HARD tickets out of your inventory. Please be sure the guest understands the restrictions on these tickets (no changes, no upgrades, ONE VISIT to each of the major parks, no more than ONE park in a day). Please be sure to order more through your Supplies Request Form if you run low.
HARD TICKETS ARE ACTIVE
When there are hard Disney tickets in inventory, these tickets ARE ACTIVE and DO NOT need to be swiped. This includes the 4 Park ticket, Convention Tickets, Water Parks and DisneyQuest. Please make sure you count them at the beginning and end of your shift, and minus out any tickets sold from your inventory.
SHOPPERS CONTINUE
We will continue to terminate any employees who are dishonest and not recording sales correctly, or who are not following correct rental car procedures. We will NOT tolerate dishonest or theft in this company WHATSOEVER.
UNIVERSAL INCENTIVE
Unfortunately we fell short of our goal for Universal sales by more than 3,000 tickets. We will have more incentives coming!
MOD FOR SATURDAY – KYMRY
Saturday 1/10, the MOD is Kymry. Rolando will be in the field helping and to take your calls.
Employee Notes: Congrats to Jon F. for 6 years on 1/12, Rolando for 7 years on 1/10, and Chris for 4 years back on 1/10! Happy Birthday to Diane on 1/12, Carlos on 1/15 and Rick S. on 1/14! Let’s make this year the BEST in the history of AGS! Set goals, sell high profit tickets, SMILE and give GREAT guest service!