We know that you all are really working hard to make a positive impression on each guest that you work with and we are seeing the results! If you are going “above and beyond for every guest” and they want to recognize your great efforts, please encourage them to make a positive comment on Trip Advisor for the hotel you are working at. They can also leave a positive comment on the AGS facebook page. Great job to Antonio who had a very nice comment on our Facebook page and to Christina who received the Employee of the Hour award at Oasis!
DISNEY PRICE INCREASES
As expected, Disney increased their prices on Sunday, 2/22. All new prices have been loaded into the POS. If you notice any discrepancies or mistakes, please call Rick S. or Armando. The main thing to keep in mind is that the Magic Kingdom price has had a $6 increase. Additionally, the NO EXPIRATION option has been eliminated. We will be able to sell this option and it will still be able to be activated through 3/2. Starting 3/2, you will no longer be able to sell any tickets with the NO EXPIRATION option.
UNIVERSAL PRICE INCREASES
We knew it was coming. Effective Thursday, 2/26, Universal increased their Gate Prices on all tickets. The new prices have been loaded into the POS. If you don’t see them, you will need to do a “Force Update” and also exit out of the POS and log back in. You will have the rest of this week to make additional commissions by selling tickets at the new prices. Costs will be changing 3/2.
DISNEY CONVENTION TICKETS
The Disney Convention Tickets have also had a price increase. These new prices are reflected in the POS. We have moved them from “Promo” to “Hard Ticket Inventory. We are making new pricing signs and will have them delivered ASAP.
ORLANDO CITY TICKETS
We have signed an agreement that makes us the EXCLUSIVE Guest Services seller for Orlando City tickets. We have 7 Mid Field seats to sell on a per game basis that are not available to the general public (although they are already sold for the first game). For the first game – March 8th, the only tickets we have available to sell are Upper Level in the Citrus Bowl. Seating charts are being delivered to every location along with booking procedures. For any sales for the FIRST GAME ONLY on March 8th, please call Marc Tipton so we can make sure all of the correct procedures are in place. 407-506-7692
DRESS CODE
We know some of you are tired of hearing this but we have people looking at all of you daily, and if you are not dressed properly, we hear it. Please make sure you are wearing the proper uniform – ironed – and you have closed toe shoes. You must wear your nametag at all times and you CANNOT wear hoodies, sweaters, sweatshirts, or casual jackets at work. If you are cold, you must wear an undershirt and a professional looking dark color blazer ONLY.
SEA WORLD HOSPITALITY PERKS
Guys, everyone should have logged in and taken the assessment test. Remember, YOU CANNOT LOG IN USING LAST YEAR’S INFORMATION – IT IS A NEW REGISTRATION EVERY YEAR. So when you go to www.hospitalityperks.com, you will click on “2015 Assessment Now Open – Click Here”. You DO NOT enter your e-mail and password from last year here, but you click on “Need An Account”. Then you enter your e-mail TWICE on this page.
LEGOLAND IN POS
First of all, you guys should NOT be mentioning the Kid’s Free! ONLY sell these if the guest mentions it! We make a lot LESS money when you sell BOGO’s. If you do sell them and you have an odd number of tickets, you must LOG OUT of the gifting store and print any odd tickets in the Guest Services store. So if you have 2 Adults and 3 Kids, you will do 2 Adults and 2 Kids Free tickets in the GIFTING store, LOG OUT, and go into the GUEST SERVICES store and print 1 more Kid’s ticket. If you don’t do this, we lose money and you will be charged the difference. If you are unsure, call a lead or Rick and he will explain.
WATER PARK TICKET CHANGES
There are a LOT of confusing changes on the Disney Water Park tickets. Let me be clear – the changes are ONLY on the actual Water Park tickets and do not affect the Water Park Fun & More option or the Water Park option on the Touch of Magic tickets. Basically there will be 2 different prices on the tickets – Seasonal and regular. The seasonal price is the same as the current price that we have on the tickets. The peak pricing will be $5 more. Peak season will be from May 23 – August 30. The important thing to remember is that any NEW tickets (which we do NOT have yet) allow the guest to visit BOTH Water Parks in the same day. So if you are selling our current tickets, you need to make sure the guest knows that they are valid for ONLY 1 Water Park admission. We are getting clarification from Disney on what will happen if one of our guests wants to visit the other Water Park on the same day. As soon as we get more information, we will let you know. Again, any ticket that has the Water Park Fun & More option or the Touch of Magic ONLY ALLOWS ONE WATER PARK VISIT per day and does not allow the guest to visit another one on the same day.
PERSONAL ITEMS AT LOCATIONS
We’re getting reports that some personal items have come up missing at some of the locations. Please have respect for one another and leave anyone’s personal items alone. It’s disappointing to hear that someone is stealing or taking others stuff.
GIFTING & DUAL PEOPLE NEEDED
We still need people to move over to both the Gifting and Dual teams. If any of you are interested, please call Katwyn for Gifting or Kymry for the Dual locations.
ARMANDO IS OFF SUNDAY 3/1
Katwyn will be on duty.
MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday and Rolando will be available to help as well.
Employee Notes: Congrats to Dawn for 2 years on 3/1! Happy Birthday to Andrea on 3/5!