Sunday, March 8th marks the beginning of Daylight Savings Time. PLEASE MAKE SURE YOU TURN YOUR CLOCKS AHEAD 1 HOUR BEFORE GOING TO BED ON SATURDAY NIGHT! We need everyone to be ON TIME Sunday morning.

PLEASE READ!
We can’t stress HOW IMPORTANT it is to READ the GAZETTE and all MESSAGES sent out on When to Work! This is our ONLY effective way to communicate with all of you about important information! It is so annoying when we have irate guests going to Legoland on a Tuesday or Wednesday when they are closed, or guests getting expired Disney Convention tickets whenever we have had all of you check them over and over. Please be SURE TO READ all messages sent and read the Gazette on a weekly basis. THANK YOU!

TARDINESS
Let’s be clear. If you are scheduled to be in at 7 am, that means you must either CALL THE OFFICE AND/OR LOG IN TO THE POS AT 7 AM. Just because we give you a 7 minute grace period doesn’t mean you should show up at 7:07. We are cracking down on tardiness and anyone who is habitually late will be reprimanded and/or terminated. Again, when you are late, it makes YOU look bad, AGS look bad, and the hotel look bad.

KEY BOX / SAFE CODES CHANGED
As you all know, we’ve had some staff changes so we’ve changed all of the location codes – key boxes and safes. If you are working a location for the first time, please call the OFFICE the DAY BEFORE your shift to get the new codes. It’s unfair for Ana Maria to get bombarded with 45 calls in the morning asking for new codes. Also, remember that codes should NEVER be left out or given by anyone except a manager.

ORLANDO CITY TICKETS
I’m sure that the game on Sunday, 3/8 is totally sold out. If you have anyone wanting tickets for future games (March 21st next home game), follow the procedures on the left side of the AGS Homepage. Please look this over and make sure you are familiar with it. If you have questions, call Marc (407) 506-7692.

DISNEY CONVENTION TICKETS
These tickets are to be sold to anyone here in a meeting/convention only (and their families). Again, you must QUALIFY the person and make sure they are here for a meeting or convention. All of our tickets are BASE tickets, which mean the guest can ONLY visit ONE PARK. Please make sure the guest is clear on this if you sell them! They CAN be upgraded at the park if the guest wants to hop.

CHECK PARK HOURS DAILY
One of the FIRST things you should do on a daily basis (after you count your tickets and bank) is to check park hours. We cannot continue to have people driving to Legoland on a Tuesday or Wednesday only to find the park closed. Think of how you would feel if this happened to you! Starting next week, the park will be OPEN 7 DAYS A WEEK through the summer. The Water Park will be opening March 21 for several weeks, and then will go back to only weekends. Please DOUBLE CHECK!

PLEASE BATCH OUT CC MACHINES
There are a few of you who do not batch out your credit card machines on a regular basis. Please double check this when you close out your paperwork. Remember, the last slip must read “Settlement Successful”. If you have any problems or questions, please call a lead or manager.

NO EXPIRATION DISCONTINUED
A reminder, the “No Expiration” option on all Disney tickets has been discontinued. If it is still showing up in your POS, do a “Force Update” and restart the computer.

KEEP GIVING EXCEPTIONAL SERVICE
We want to keep emphasizing how important it is to give GREAT guest services with a smile! Be sure to go over entitlements on tickets and be PERFECTLY clear on how to use the tickets – ONE PARK PER DAY ONLY, etc. and how long they have to use the tickets. If a guest wants to give you a good comment, please encourage them to leave a good comment on Trip Advisor for that hotel or leave a comment on the AGS Facebook page.

WET ‘N WILD LENGTH OF STAY
As it gets warmer, don’t forget that OUR Wet ‘n Wild tickets give 14 days of Unlimited use of the park – from the first date of use.

7 DAY BASE EPA GIFTING TICKET
For any of you at Diamond, if you have a guest wanting this ticket, it currently says “through 2/28”. This is a mistake and they’re working on fixing it. The EPA portion WILL be honored until it’s fixed.

WATER PARK TICKET CHANGES
The seasonal price is the same as the current price that we have on the tickets. The peak pricing will be $5 more. Peak season will be from May 23 – August 30. The important thing to remember is that any NEW tickets (which we do NOT have yet) allow the guest to visit BOTH Water Parks in the same day. So if you are selling our current tickets, you need to make sure the guest knows that they are valid for ONLY 1 Water Park admission. We are getting clarification from Disney on what will happen if one of our guests wants to visit the other Water Park on the same day. As soon as we get more information, we will let you know.

GIFTING & DUAL PEOPLE NEEDED
We still need people to move over to both the Gifting and Dual teams. If any of you are interested, please call Katwyn for Gifting or Kymry for the Dual locations.

MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.

Employee Notes: Happy Birthday to Katwyn on 3/7, Kelci on 3/12, and Steve N. on 3/13!