You guys have done a fantastic job on sales the last few weeks! As we go into a slower time, let’s be sure to keep a positive attitude and work on MAXIMIZING your opportunity for sales with every guest. Focus on the high profit tickets, like 2 Day PTP or higher Universal tickets, Legoland, Blue Man Group, Cirque, Tours, and Dinner Shows. Try to get your guests into a Disney ticket that’s at least 4 Days or higher with one option. Use your itinerary planner in your FunPak to vacation plan for your guests. Show them how they can fit in all of the parks during their stay.
TICKET MISTAKES
Now for the bad news. We had far too many mistakes over the past few weeks. All of which could have been avoided if each ticket was read out loud to the guests. Guys, we can’t stress how important it is to take an extra minute to do this. This is your last chance to catch any mistakes and correct them, before you have to PAY for it out of your paycheck. PLEASE, read each ticket out loud to your guests as you pass them over!
BE THOROUGH – GIVE INFORMATION
Please be a good concierge and be thorough with your guests. Every guest that buys Disney tickets should be given the FastPass information card to pre-register their tickets. I just got off the phone with a lady that was very upset because this wasn’t explained to her. She also was upset because our employee sold her a 2 Day Disney and 1 Day to Universal when she said she would have preferred 2 Days to Universal and 1 Day to Disney. Guys, please make sure your guests understand what’s good for each age group in the party. There is a GREAT piece on the inside back cover of the FunPak to help you and your guests with this. PLEASE USE THIS! When you complete the sale, be sure to THANK the guest, give them directions or shuttle information, and ask them if they have any other questions.
Disney Water Park Incentive!
DISNEY WATER PARK INCENTIVE
Don’t forget that for every ticket you sell and every Water Park Fun & More option you add, you increase your chances! Each week, 4/6-4/12 and 4/13-4/19, the top seller will receive 4 – After 2 annual Water Park passes with the runner up each week receiving 2 of these passes!
NO LEAVING PROPERTY WITHOUT PERMISSION
No one is allowed to leave the property DURING a scheduled shift without a manager’s permission. Too many times we are getting calls from a hotel manager saying people are waiting to buy tickets and we have no one at the desk. You must call a manager if you have to leave property for ANY reason!
CASH BANKS
Please make sure you are considerate of your co-workers and leaving enough of a bank for the next day. Almost all banks should be around $100. If you have all large bills, please go to the Front Desk and try to break them up for the next person. Never deposit any bills smaller than a $20. Keep all small bills and coins in your bank.
AQUATICA CLOSURES
Almost every day this week, the parking lot at Aquatica has been closing by around 12 noon. When selling any ticket that includes Aquatica, please be sure to tell your guests to get there NO LATER THAN 10 AM to make sure they can get in. The only admissions they will allow in after the parking lot is at capacity is if the guest takes the I-Ride Trolley. Also, we want all of you to attend the Aquaitca events, but we can’t give everyone the same day off. Right now we have 15 people off for 4/18 and we can’t allow any more off. Please sign up for the next event.
UNIVERSALANDU TRAINING
We cannot afford to give all of you a day off for an hour and a half training session. Once you schedule your training, please ask for the PARTIAL day off – not the FULL day. Also, they were having problems with the site. If it hasn’t been resolved, please e-mail rosa.sepulveda@universalorlando.com to register.
MEDIEVAL TIMES ROYALTY UPGRADE
With this offer, you should try to sell the tickets at FULL PRICE to make more commission because the guest is getting this $20 value. However if it’s the difference between getting a sale and not, you can still give $10 off per adult. Mention code: FRFL when making the reservation. If they give you a hard time, call the Kissimmee castle directly and talk to Samantha Tutor – 407-396-2900×2123
HARD TICKETS MUST BE VERIFIED
When you receive ANY hard ticket inventory, i.e. Water Parks, DisneyQuest, Convention Tickets, they must be counted/verified in front of the runner.
SUGGEST SEA WORLD & BUSCH
Let’s make a habit of suggesting Sea World with EVERY Disney or Universal ticket sold!
GIFTING PEOPLE NEEDED
We still need people to move over to the gifting team. If you are organized, good on computers, good at upgrading and want to work a LOT of hours, please call Katwyn or Armando to move to gifting.
INCENTIVES
Orlando Magic – Top seller for final 8 home games wins great tickets in a suite! WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May! El Patron – $1, $2, or $3 for every guest referred in the months of April and May!
MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.
Employee Notes: Happy Birthday to Steve H. on 4/13 and Jose on 4/16! Congrats to Carlos for 3 years on 4/11, Florence for 6 years on 4/14 and Anne N. for 1 year on the same date!