Our next MANDATORY MEETING will be from 1 – 3 pm Tuesday, 6/9 at I-Drive 360. You will be paid and lunch will be served. After our meeting, we will be split up into 3 groups to experience each of the 3 attractions – Madame Toussads, SeaLife, and the Orlando Eye. So plan on being there till about 4:30. If you are working, we will do our best to try to get comps for you to experience these.

DISNEY WATER PARK TICKETS
The current Disney Water Park tickets you have DO NOT allow Water Park hopping. Please DO NOT tell the guest that they can water park hop on these tickets. If they ABSOLUTELY want to water park hop, you can discount the ticket by $5 and have them pay $5 to upgrade at the park. Most people are not interested in Water Park Hopping. It is too difficult to pack up all of their stuff and move to the other Water Park. Please make sure you are looking at the dates and selling the OLDEST ones first. This way we can get rid of the old ones that are ONLY good for ONE park only.

UNIVERSAL 3RD DAY FREE ENDS 6/7
Once again, our last day TO PRINT AND SELL the 3rd Day Free tickets is Sunday, June 7th. All days on the ticket MUST be used by 6/20. As for the 7 Day Base Giting Ticket, the last day to print and sell is also 6/7. The guest will have until 6/13 to use all days on the ticket. Please be careful when printing tickets! We’ve already had 2 situations where guests were told they got the 3rd Day Free and they were given the regular 2 Day tickets.

AQUATICA WEEKDAY TICKETS
The Aquatica Weekday tickets will be blacked out from 6/20 – 8/9. During this time you will only be able to sell the “Aquatica Orlando Single Day” tickets. Please have your guests get to the park no later than 11 am in case they close early due to capacity.

SET GOALS FOR YOURSELF!

CHECK DATES ON HARD TICKETS
It is VERY important that you always keep your hard tickets in the stack so that you sell the OLDEST ones first. Please check this EVERY DAY. This is especially important for the Water Park tickets and the Disney Convention tickets. This way the old water park tickets will be used first. As for the Convention Tickets, they expire at the end of the year, so we need to make sure we use the oldest ones FIRST. DisneyQuest and the 3 Day Touch of Magic tickets DO NOT expire and can be used any time. All days on the 3 Day TOM must be used within 14 days.

VOLUNTARY INSURANCE
Some of you have gotten your forms in, but we still need them from the rest of you. These forms need to be filled out whether you want the insurance or not. This is for Dental, Vision and Life ONLY. These forms MUST be either e-mailed to Steve Marsh or sent to the office NO LATER than MONDAY, 6/1.

READ EACH TICKET OUT LOUD!
Guys, how many mistakes and deductions have to be made to get this through your heads? We still have people handing out the wrong tickets. YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER! We still have guests getting BASE Universal tickets instead of PTP, or getting regular 2 Day Universal tickets instead of 3rd Day Free. PLEASE READ THEM!

LOOKING FOR QUALITY EMPLOYEES
If you know of anyone that is looking for a job, has a great personality, is outgoing, dependable, responsible, loves the theme parks, and is available anytime, including nights and weekends, please have them call the office to set up an interview. We especially need people for gifting.

MEDIEVAL TIMES – FREE FOR 2
Medieval Times has added 3 additional Hospitality Knights 5/31, 6/1, and 6/2.  If you haven’t already been, please be sure to go on one of these dates.  You must make reservations and take the confirmation form with you to the castle.

DISNEY WATER PARK INCENTIVE
From May 3 – May 30, AGS as a company must sell a minimum of 285 tickets with the Water Park Fun & More option ADDED. Individual Disney Water Park ticket sales do NOT qualify for this incentive. The TOP 3 Sellers will receive Disney Gift Cards: 1st – $200, 2nd – $150, 3rd – $100. Additionally we want ALL of you to have a chance to win, so for every 5 tickets you sell with the WPF option added, you will receive a drawing entry. We will be giving an additional 20 – $50 Disney Gift Cards away in a drawing, so the more you sell, the better chance you will have to win one of these.

NEW AGS SHIRTS ARE IN
If you were waiting for some of the new shirts to come in for sizes that we did not have, they are now in. Please bring your old ones to the office to trade them out.

OUTTA CONTROL COMEDY SHOW
Starting 6/6 – 8/26, the Outta Control Comedy Magic Show at Wonderworks will be doing 3 shows daily: 4pm, 6pm and 8pm. Reservations are required .

ORLANDO CITY SHIRTS
Our next day to wear the Orlando City shirts is Saturday, May 30 against the Columbus Crew. We still have tickets available. Please call Marc if you need tickets. 407-506-7692

 

 

 

FAMS
Medieval Times – 5/31, 6/1 & 6/2                                                                                                   Titanic Dinner Show – 5/29 & 5/30. Please take advantage of these to be able to better sell them!

INCENTIVES
Tree Trek – From 5/1 – 6/30, receive an additional $5 per person for 1 – 5 guests, and 6 and higher, $10 per person!

MOD FOR SATURDAY – KYMRY

Employee Notes: Happy Birthday to Kim on 6/1 and Connie on 6/4! Let’s really work on going “Above and Beyond” for every guest! Get out from behind the desk, greet guests and give “Lobby Magic”.  Be sure to suggest Trip Advisor if a guest wants to leave a nice comment about your service!

Disney has ELIMINATED the Touch of Magic tickets. Because of this, we are selling our remaining Hard Ticket Inventory at select locations. You will enter this sale in Category 14 – “Hard Ticket Inventory” using 3 Day Touch of Magic Base Adult or Child’s tickets. You will be selling these tickets at the SAME price as a 3 Day Base MYW ticket. You must be VERY CLEAR when selling these that there is ABSOLUTELY NO CHANGES OR UPGRADES on these tickets. They cannot add Hopping or additional days. Please call a lead or manager if you have any questions.

DISNEY WATER PARK TICKETS
We are pulling all of the current Water Park tickets because they will NOT be valid as of 5/23 – 8/30. This is a PEAK season and the Water Park tickets are now $5 more. We are passing out our OLD tickets which ARE valid for peak seasons, but they are ONLY good for ONE Water Park per day. They do not allow Water Park Hopping. For now, we will be selling them for $5 less, or the same price that we have been selling them for. That way if the guest wants to Water Park Hop, they will have to pay $5 to upgrade at the gate. Once we deplete the old tickets, we will be increasing our price by $5. Again, please call a lead if you are unsure or unclear about this.

UNIVERSAL 3RD DAY FREE ENDS 6/7
Once again, our last day TO PRINT AND SELL the 3rd Day Free tickets is Sunday, June 7th. All days on the ticket MUST be used by 6/20. Please be careful when printing tickets! We’ve already had 2 situations where guests were told they got the 3rd Day Free and they were given the regular 2 Day tickets.

AQUATICA WEEKDAY TICKETS
The Aquatica Weekday tickets will be blacked out from 6/20 – 8/9. During this time you will only be able to sell the “Aquatica Orlando Single Day” tickets.

MANDATORY MEETING 6/9
Our next MANDATORY MEETING will be Tuesday, 6/9 from 1 – 3 at I-Drive 360. Lunch will be served and you will be paid. After the meeting, we will be breaking up into 3 groups so everyone can experience the Orlando Eye, SeaLife, and Madame Toussads. Make plans now to attend. If you end up having to work, we will do our best to see if we can find a way for you to experience the attractions at another date.

VOLUNTARY INSURANCE
We must have all forms filled out and into the office by no later than Wednesday, 5/27, whether you want the insurance or not. This is for Dental, Vision, and Life. Although we don’t offer reimbursements, these are pre-tax deductions so it reduces your tax bill.

SEA WORLD PRICE CHANGES
Sea World has lowered the Weekday online price by $5 to $70. Busch Gardens remains the same at $75. The gate price has increased by $2 to $97 and the SW/BG combo has increased $10 to $109. All prices are now correct in the POS.

READ EACH TICKET OUT LOUD!
Guys, how many mistakes and deductions have to be made to get this through your heads? We still have people handing out the wrong tickets. YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER! We still have guests getting BASE Universal tickets instead of PTP, or getting regular 2 Day Universal tickets instead of 3rd Day Free. PLEASE READ THEM!

LOOKING FOR QUALITY EMPLOYEES
If you know of anyone that is looking for a job, has a great personality, is outgoing, dependable, responsible, loves the theme parks, and is available anytime, including nights and weekends, please have them call the office to set up an interview. We especially need people for the gifting team.

DISNEY WATER PARK INCENTIVE
From May 3 – May 30, AGS as a company must sell a minimum of 285 tickets with the Water Park Fun & More option ADDED. Individual Disney Water Park ticket sales do NOT qualify for this incentive. The TOP 3 Sellers will receive Disney Gift Cards: 1st – $200, 2nd – $150, 3rd – $100. Additionally we want ALL of you to have a chance to win, so for every 5 tickets you sell with the WPF option added, you will receive a drawing entry. We will be giving an additional 20 – $50 Disney Gift Cards away in a drawing, so the more you sell, the better chance you will have to win one of these.

ORLANDO CITY SHIRTS
Our next day to wear the Orlando City shirts is Saturday, May 30 against the Columbus Crew (or the day before if you’re off Saturday). We still have tickets available. Please call Marc if you need tickets. 407-506-7692

FAMS
Aquatica – $25 after 4 pm on 5/22. Free parking and includes dinner!                                           Medieval Times – 5/25 & 5/26                                                                                                                 Titanic Dinner Show –5/22, 5/23, 5/29, & 5/30. Please take advantage of these to be able to better sell them!

INCENTIVES
WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!                 El Patron – $1, $2, or $3 for every guest referred in the months of April and May!                 Victory Casino Cruise – Book a minimum of 10 passengers during the month of May. The most bookings receive free boarding, dining and transportation for 10 people and $250 in casino chips! 2nd Place receives the same for 5 people and $100 in casino chips! 3rd Place receives the same for 5 people and $50 in casino chips!                                                                                         Tree Trek – From 5/1 – 6/30, receive an additional $5 per person for 1 – 5 guests, and 6 and higher, $10 per person!

MOD FOR SATURDAY – KYMRY

Employee Notes: Happy Birthday to Anne on 5/24, Patricia on 5/26, Melany on 5/28, and Vianney on 5/29! Congrats to Luis for 1 year on 5/26! Please welcome Bonnie Smith, Alejandra Feliciano, and Claudia Parra to the AGS Team!

We are FINALLY able to sell these tickets! First of all, you need to see if your guest wants to do one, two, or all three attractions. You will go into the POS in Category 13 for Merlin Entertainments Group. Choose the correct ticket for your guest (children are ages 4 – 12). Then print the tickets in the Legoland Guest Service store. BE CAREFUL BECAUSE THE FIRST ONE –the Orlando EYE-DRIVE EXPERIENCE is the one that includes ALL 3 attractions. After that is the Pick 2, and then the Pick 1 attraction. They are offering online discounts, but ONLY honor these if the guest mentions it. With our tickets, the guest gets priority times for the Eye, but when the book online, they must CHOOSE a time. Also, sometimes the online prices will be higher because they have variable pricing. If the guest purchases a 2 or 3 attraction ticket, they have 30 days to visit all attractions on the ticket from the first date of use.

WET ‘N WILD TICKETS
Remember that all Wet ‘n Wild tickets are printed out of the “POS Reports” in the left column of our homepage. There are NO LONGER any children’s tickets – we use the same ticket for both Adults and Kids. You put the sales in POS as Adults and Kids, but when you print the tickets, ALL tickets must be put in as Adults in order for them to print. The ticket takes a minute to show up to print, so please WAIT until it shows up. DO NOT click again or it will duplicate the ticket order.

VACATION VILLAGE DEPOSITS
If you are taking a credit card deposit for a Vacation Village OPC, you must print a voucher in the POS in Category 23. Please enter the following information: the amount collected, the guest’s name, and in the notes sections, the OPC’s name, the lead number, the tour date, and again, the amount collected. Put this voucher in your deposit envelope.

DISNEY WATER PARK INCENTIVE
From May 3 – May 30, AGS as a company must sell a minimum of 285 tickets with the Water Park Fun & More option ADDED. Individual Disney Water Park ticket sales do NOT qualify for this incentive. The TOP 3 Sellers will receive Disney Gift Cards: 1st – $200, 2nd – $150, 3rd – $100. Additionally we want ALL of you to have a chance to win, so for every 5 tickets you sell with the WPF option added, you will receive a drawing entry. We will be giving an additional 20 – $50 Disney Gift Cards away in a drawing, so the more you sell, the better chance you will have to win one of these. The top 3 sellers will be ineligible to win additional cards. So suggest the WPF option for EVERY Disney ticket sale. Remember, to add this option is almost the SAME as ONE admission to the Water Park, so it’s a great value! Plus your guest gets the same number of visits as the number of days for the major parks purchase (with the exception of the ONE Day which gets TWO options). The options are Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf, Wide World of Sports, and Fantasia and Winter/Summerland Mini Golf BEFORE 4 pm.

LEGOLAND BOGOS
Please do not offer BOGO’s upfront. Only do so if the guest mentions it or if they have a coupon. Remember, you MUST put the same number of adults and free children in the GIFTING store for the BOGO’s. Any additional tickets must be printed out of the Guest Service store.

ADVANCE PURCHASE SALES
We encourage all of you to try to sell tickets over the phone in advance as long as they are profitable tickets (not 1 Days). When doing this, you must key in the credit card number and do a reprint of the slip. Be sure to tell the guest that they MUST bring that same credit card along with a photo ID in order to pick up their tickets. Fill out a sticker, put it on an envelope and put the tickets in the envelope along with the reprint. The original receipt goes with your batch. If the guest is coming in less than a week in advance, put the tickets in the safety deposit box. If it’s MORE than a week in advance, send it to the office.

ADVANCE FAST PASS SETUP
When giving a guest the numbers to set up their Fast Pass ahead of time, it’s the 12 digit number on the lower LEFT of the ticket. You must SCRATCH off the silver to get the last 4 digits. Please e-mail this number to the guest so it’s in writing. They must understand that upon receiving this number they are responsible for the ticket.

GET OUT FROM BEHIND THE DESK AND GREET PEOPLE IN THE LOBBY!                                  Some of you have started doing this on a regular basis and are already seeing better results in sales!  We need EACH of you to walk the lobby, greet people, and act as the Hotel Ambassador.  Trust me.  It works to get better sales and it helps the hotel’s scores!!

READ EACH TICKET OUT LOUD
Please make sure you are reading EACH TICKET out loud as you hand them over.

ORLANDO CITY SHIRTS
Our next day to wear the Orlando City shirts is Friday, May 8 against the defending Eastern Conference champion New England Revolution. We still have tickets available. Please call Marc if you need tickets. 407-506-7692

 

 

FAMS
Fun Spot – 5/7 – 5/8, 2 pm – Midnight                                                                                            Aquatica – $25 after 4 pm on 5/8, 5/15, and 5/22                                                                       Medieval Times – 5/11, 5/12, 5/13, 5/18, 5/19, 5/25, & 5/26                                                          Titanic Dinner Show – 5/8, 5/9, 5/15, 5/16, 5/22, 5/23, 5/29, & 5/30.

Our attraction partners go to a lot of trouble to do this for you all.  It’s very embarrassing when we don’t have our staff attending them.  We know that there are scheduling issues, but when there are multiple times for you to go, there should be no excuse.  Please take advantage of these to be able to better sell them! We expect you to go to each!
INCENTIVES
WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!                  El Patron – $1, $2, or $3 for every guest referred in the months of April and May!                   Victory Casino Cruise – Book a minimum of 10 passengers during the month of May. The most bookings receive free boarding, dining and transportation for 10 people and $250 in casino chips! 2nd Place receives the same for 5 people and $100 in casino chips! 3rd Place receives the same for 5 people and $50 in casino chips!                                                                                     Disney Water Park Fun & More Incentive – See Above

MOD FOR SATURDAY – KYMRY

Employee Notes: Happy Birthday to Izzy on 5/9, Marian on 5/12 and Jon G. on 5/13! Congrats to Jose for 2 years on 5/10, AnaMaria for 13 years on 5/15, and Leah for 4 years on 5/14!