We are FINALLY able to sell these tickets! First of all, you need to see if your guest wants to do one, two, or all three attractions. You will go into the POS in Category 13 for Merlin Entertainments Group. Choose the correct ticket for your guest (children are ages 4 – 12). Then print the tickets in the Legoland Guest Service store. BE CAREFUL BECAUSE THE FIRST ONE –the Orlando EYE-DRIVE EXPERIENCE is the one that includes ALL 3 attractions. After that is the Pick 2, and then the Pick 1 attraction. They are offering online discounts, but ONLY honor these if the guest mentions it. With our tickets, the guest gets priority times for the Eye, but when the book online, they must CHOOSE a time. Also, sometimes the online prices will be higher because they have variable pricing. If the guest purchases a 2 or 3 attraction ticket, they have 30 days to visit all attractions on the ticket from the first date of use.

WET ‘N WILD TICKETS
Remember that all Wet ‘n Wild tickets are printed out of the “POS Reports” in the left column of our homepage. There are NO LONGER any children’s tickets – we use the same ticket for both Adults and Kids. You put the sales in POS as Adults and Kids, but when you print the tickets, ALL tickets must be put in as Adults in order for them to print. The ticket takes a minute to show up to print, so please WAIT until it shows up. DO NOT click again or it will duplicate the ticket order.

VACATION VILLAGE DEPOSITS
If you are taking a credit card deposit for a Vacation Village OPC, you must print a voucher in the POS in Category 23. Please enter the following information: the amount collected, the guest’s name, and in the notes sections, the OPC’s name, the lead number, the tour date, and again, the amount collected. Put this voucher in your deposit envelope.

DISNEY WATER PARK INCENTIVE
From May 3 – May 30, AGS as a company must sell a minimum of 285 tickets with the Water Park Fun & More option ADDED. Individual Disney Water Park ticket sales do NOT qualify for this incentive. The TOP 3 Sellers will receive Disney Gift Cards: 1st – $200, 2nd – $150, 3rd – $100. Additionally we want ALL of you to have a chance to win, so for every 5 tickets you sell with the WPF option added, you will receive a drawing entry. We will be giving an additional 20 – $50 Disney Gift Cards away in a drawing, so the more you sell, the better chance you will have to win one of these. The top 3 sellers will be ineligible to win additional cards. So suggest the WPF option for EVERY Disney ticket sale. Remember, to add this option is almost the SAME as ONE admission to the Water Park, so it’s a great value! Plus your guest gets the same number of visits as the number of days for the major parks purchase (with the exception of the ONE Day which gets TWO options). The options are Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf, Wide World of Sports, and Fantasia and Winter/Summerland Mini Golf BEFORE 4 pm.

LEGOLAND BOGOS
Please do not offer BOGO’s upfront. Only do so if the guest mentions it or if they have a coupon. Remember, you MUST put the same number of adults and free children in the GIFTING store for the BOGO’s. Any additional tickets must be printed out of the Guest Service store.

ADVANCE PURCHASE SALES
We encourage all of you to try to sell tickets over the phone in advance as long as they are profitable tickets (not 1 Days). When doing this, you must key in the credit card number and do a reprint of the slip. Be sure to tell the guest that they MUST bring that same credit card along with a photo ID in order to pick up their tickets. Fill out a sticker, put it on an envelope and put the tickets in the envelope along with the reprint. The original receipt goes with your batch. If the guest is coming in less than a week in advance, put the tickets in the safety deposit box. If it’s MORE than a week in advance, send it to the office.

ADVANCE FAST PASS SETUP
When giving a guest the numbers to set up their Fast Pass ahead of time, it’s the 12 digit number on the lower LEFT of the ticket. You must SCRATCH off the silver to get the last 4 digits. Please e-mail this number to the guest so it’s in writing. They must understand that upon receiving this number they are responsible for the ticket.

GET OUT FROM BEHIND THE DESK AND GREET PEOPLE IN THE LOBBY!                                  Some of you have started doing this on a regular basis and are already seeing better results in sales!  We need EACH of you to walk the lobby, greet people, and act as the Hotel Ambassador.  Trust me.  It works to get better sales and it helps the hotel’s scores!!

READ EACH TICKET OUT LOUD
Please make sure you are reading EACH TICKET out loud as you hand them over.

ORLANDO CITY SHIRTS
Our next day to wear the Orlando City shirts is Friday, May 8 against the defending Eastern Conference champion New England Revolution. We still have tickets available. Please call Marc if you need tickets. 407-506-7692

FAMS
Fun Spot – 5/7 – 5/8, 2 pm – Midnight                                                                                            Aquatica – $25 after 4 pm on 5/8, 5/15, and 5/22                                                                       Medieval Times – 5/11, 5/12, 5/13, 5/18, 5/19, 5/25, & 5/26                                                          Titanic Dinner Show – 5/8, 5/9, 5/15, 5/16, 5/22, 5/23, 5/29, & 5/30.

Our attraction partners go to a lot of trouble to do this for you all.  It’s very embarrassing when we don’t have our staff attending them.  We know that there are scheduling issues, but when there are multiple times for you to go, there should be no excuse.  Please take advantage of these to be able to better sell them! We expect you to go to each!
INCENTIVES
WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!                  El Patron – $1, $2, or $3 for every guest referred in the months of April and May!                   Victory Casino Cruise – Book a minimum of 10 passengers during the month of May. The most bookings receive free boarding, dining and transportation for 10 people and $250 in casino chips! 2nd Place receives the same for 5 people and $100 in casino chips! 3rd Place receives the same for 5 people and $50 in casino chips!                                                                                     Disney Water Park Fun & More Incentive – See Above

MOD FOR SATURDAY – KYMRY

Employee Notes: Happy Birthday to Izzy on 5/9, Marian on 5/12 and Jon G. on 5/13! Congrats to Jose for 2 years on 5/10, AnaMaria for 13 years on 5/15, and Leah for 4 years on 5/14!