We’ve got some exciting things coming! We are adding additional locations that will be great for everyone. Stay tuned!

MEETING REVIEW
Thanks to all of you that came to the I-Drive 360 meeting! We all think it was a great event! For those of you who didn’t show up and were un-excused, you will be receiving a written reprimand put in to your personnel file. We will be receiving Complimentary tickets for those of you who were excused so you can experience the attractions (Orlando Eye/Madame Tussauds, SeaLife) yourself to better sell them.

FOCUS ON HIGH PROFIT TICKETS
How can you make the most money this summer? Focus on selling the higher profit tickets! For EVERY Disney or Universal ticket that a guest asks about, you should suggest SEA WORLD. Sea World continues to have more commission for you than a 1 Day Disney or Universal. If the family has smaller children, always suggest Legoland. Legoland is our highest profit full day attraction! For EVERY Universal ticket you sell, suggest Blue Man Group and offer a $10 discount if they buy them together. Ask about dinner plans and suggest dinner shows. Tell a guest that “everyone does at least one dinner show while they’re here. Instead of just going out to dinner, why not enjoy 2 hours of entertainment!” If you concentrate on these things, you will see your check increase!

ORDER SUPPLIES / TICKETS
As we get busy, please make sure you are ordering supplies needed on the AGS Homepage. Every location should have at least 4 packs of Adult Disney shells and 2 child shells. All locations should have 2 backup rolls of credit card and POS rolls. Don’t forget to order any hard tickets you need! Disney Water Parks, 3 Day TOMS, DisneyQuest, and I-Rides should be ordered.

SELL OLDEST TICKETS FIRST
As you count your tickets (TWICE DAILY), please make sure you check the dates and keep the OLDEST ONES on top to sell first. This is especially important for the Disney Convention tickets as they expire. Anything dated after July 2014 to February 2015 will expire at the end of this year. Anything dated March 2015 and on will expire at the end of 2016. So PLEASE keep them in order and sell the oldest first.

SEA WORLD PRODUCTS
The Sea World and Busch Gardens Weekday tickets will continue until further notice. The last day for Aquatica Weekday ticket to be sold and redeemed will be Friday, June 19. At that time go back to selling the regular any day Aquatica tickets.

DISNEY CONVENIENCE FEES
How do you overcome objections about the Disney convenience fees? First of all – DON”T LIE. You must be honest if asked. Secondly, when a guest says they don’t want to pay the fee, you should say “You can set up your Fast Passes in advance and with the waits in line at the Kiosks, it’s worth it to get them in advance and pay the fees”. Plus if they have a smart phone they can set it up on the shuttle or in the car on the way to the parks.

GET OUT FROM BEHIND THE DESK!
We need ALL of you to get out from behind the desks, GREET people, pass out stickers to the kids, and act as “Hotel Ambassadors”. We will continue to stress this until we get ALL of you doing this! If each of you to take this to heart and you will see your sales increase!

I-DRIVE 360 ATTRACTIONS
These tickets are in the POS in A13 – Merlin. These are NOT voucher sales. You must go into the Legoland store to print the tickets. Remember, our tickets allow anytime access! Tickets purchased there have to have a reserved time.

READ EACH TICKET OUT LOUD!
Guys, how many mistakes and deductions have to be made to get this through your heads? We still have people handing out the wrong tickets. YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER! We still have guests getting BASE Universal tickets instead of PTP, or getting regular 2 Day Universal tickets instead of 3rd Day Free. PLEASE READ THEM!

LOOKING FOR QUALITY EMPLOYEES
If you know of anyone that is looking for a job, has a great personality, is outgoing, dependable, responsible, loves the theme parks, and is available anytime, including nights and weekends, please have them call the office to set up an interview. We especially need people for gifting.

MATCH UP TICKETS – UNIVERSAL!
As we go into summer, PLEASE make sure you match up your EOD reports with your Product Sales Report. We continue to have problems with Universal. If your Summary Report is different than your POS report, you must then run a Detail Report and RETURN the first set of any duplicated tickets.

SECURITY
Make sure you are using the counterfeit pens on all bills $20 and higher. Please check ID’s for all credit card transactions, match the signatures, and write the ID #, room number and tickets on every slip.

ORLANDO CITY SHIRTS
Our next day to wear the Orlando City shirts is Sunday, June 14th against DC United. If you are off Sunday, you can wear them on Saturday. We still have tickets available. Please call Marc if you need tickets. 407-506-7692

INCENTIVES
Tree Trek – From 5/1 – 6/30, receive an additional $5 per person for 1 – 5 guests, and 6 and higher, $10 per person!                                                                                                                        Universal – From 6/8 – 7/5, as a company we must sell 8123 single and multi-day ticket products.  If we hit this goal, the TOP 3 SELLERS on both the Guest Services and Gifting Teams receive the following prizes:  1st – $100 UO Gift Card; 2nd – $75 UO Gift Card; 3rd – $50 UO Gift Card!                                                                                                                                                       Grand Cypress Golf – Refer 15 golfers per month in June, July or August and DOUBLE your commissions!
MOD FOR SATURDAY – KATWYN
Kymry will not be available. Rick will be available to take calls.

Employee Notes: Happy Birthday to Roxie on 6/15! Please welcome Petra Soto and Carlos Joga to the AGS Team!