THIS WILL BE THE HEADLINE IN EVERY GAZETTE UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. We’ve had a LOT of people this past week purchasing NON-Magic Kingdom tickets and getting MAGIC KINGDOM tickets. We also had ADULTS getting CHILDREN’S tickets. This is UNACCEPTABLE!!! You MUST read each ticket OUT LOUD to the guest as you hand them over – PLEASE!!!!!!

ASK THE AGES OF THE CHILDREN
When a guest tells you they have children, you MUST ask the ages. Just this week we had a guest USE a Disney ticket for a 2 year old and now they want their money back and we will have to charge that employee. Ask EVERY age so if they have a 13 year old, they will have to pay for an Adult ticket and if they have a 2 year old, they will NOT need a ticket.

SEA WORLD PRICING OPTIONS
Does everyone know the difference between Gate Prices and our price? We give $10 off the gate price on Saturday/Sunday tickets and $27 off for Weekday tickets. Weekday tickets are NOT available at the gate. Now if someone asks you about the ONLINE prices, we match them. If someone asks for a Sea World ticket, your response should be “Would you like to add Aquatica for only $2?” That’s right. $2! They can get the combo for $99, which is $2 more than the gate price for Sea World. And then if they accept that, you should say, “You can also add Busch Gardens for only $20 More!”. You would then sell them the 3 Park Combo. This is the way to UPGRADE sales and make more money!

UNIFORMS ARE MANDATORY
This is a reminder that the AGS shirts are mandatory and MUST be worn Mon – Sat. Nametags MUST be worn at all times. Anyone not wearing uniforms will be let go.

DISNEY CONVENTION TICKETS
Anyone purchasing Disney conventions MUST either be here on business or in a convention or it must be the FAMILY of someone here in a meeting or convention. Please make sure you are asking these questions BEFORE selling the tickets. Disney DOES shop our locations and anyone not qualifying guests before selling the tickets will be reprimanded.

RENTAL CARS – TERMINATIONS
Remember that our preferred rental car company is Dollar with backups of Action and Enterprise. All car rental reservations must be entered into the POS in Category A23. A voucher must be filled out completely including customer name, room #, car rental company contact #, reservation number, and any comments such as rental rate, pick-up date, and # of days. These should be added into the note section of the voucher. Dollar has agreed to secret shop all of our locations in person and by phone to make sure all employees are following procedures. Anyone not following procedures or not having payments go through the office will be terminated.

COMPUTER USAGE AT THE LOCATIONS – BUSINESS ONLY                                                                 I apologize if this is going to cause any inconvenience, however the AGS computers are ONLY to be used for business purposes. This is important for several reasons including but not limited to additional fees incurred for data usage and viruses from social media sites. However, we do want you to utilize the computer to find information for customers. Google is a wonderful tool in case you do not know the answer to something. When a computer gets a virus, not only does it slow the speed but it can cause down time for you and your co-workers. Please concentrate on the customers in your lobby and stop stalking your friends & family on Facebook!

CREDIT CARD SLIPS
Remember, you must write on every credit card slip what was purchased, the room number and the ID number. When sending credit card slips to the office in your deposit envelope, here’s how they should be: 1) The Batch Settlement should be on the VERY top; 2) The Detail Report should be underneath that; and 3) The individual slips should be put in ascending order with the 1st transaction followed by the 2nd and so on. ALL OF THESE SLIPS NEED TO BE STAPLED TOGETHER IN THIS ORDER. Some of you are just sending them in loose. We have to have them STAPLED in this order.

LOG SHEETS –FILL OUT / STAPLE
Please make sure your log sheets are filled out entirely with the Disney EOD report printed on the back and the Product Sales Report STAPLED to the back of that with the printing showing out.

REFERRALS
We want to thank all of the concierges who have been supporting the vendors that participate in the AGS referral program. There are 2 places to find the approved vendors list – in the table of contents of the FunPak and in the Approved Vendor News Letter located on the AGS Homepage. Anyone handing out or displaying a referral card for an unauthorized vendor will be reprimanded. Thanks for your cooperation.

BETA TESTING POS – BANKS
We are testing some changes to the POS. Please DO NOT enter the number of bills in your starting bank until we tell you.  Just leave all of those fields blank.

BUDGET YOUR MONEY!!!
We had some great checks these past 2 weeks. Budget your money because September is coming. Be prepared for this slow time by saving some of the money you are making now to get you through until October!

ORLANDO CITY TICKETS
The next home match is Saturday, 8/1 at 7:30 pm against the Columbus Crew. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday. Call Marc 407-506-7692

SEA WORLD SHOPPERS ARE OUT
Here’s the key points they will be looking for:                       1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!

Employee Notes: Congratulations to Miriam for 4 years on 8/1! Please welcome Omayra and George to the AGS Team! Saturday MOD – Kymry

THIS WILL BE THE HEADLINE IN EVERY GUEST UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. This is for your own good!

DISNEY WEBSITE
If you are having problems with a page “freezing” when activating your Disney tickets, you can hit “F5” on your keyboard, or right click on your mouse and then click “reload” and it will bring up the page (thanks for this tip Steve!). If you are not sure if the tickets have been activated, ALWAYS RUN YOUR DISNEY END OF DAY REPORT. If you see the tickets there, you can be assured that the tickets ARE ACTIVE and give them to the guest. If you do NOT see the numbers there, then the shells did NOT activate. Send them to the office with your paperwork and use NEW shells. Never try to swipe any shells again that have had any type of error.

CHECK DISNEY SHELLS FOR “20”
We thought that all of the old Touch of Magic shells were picked up and thrown away, but some of you seem to still have them. Please check your shells. If you have a “20” in the lower right corner, THROW THESE SHELLS AWAY. If you try to activate Touch of Magic shells, it causes problems in the Disney system. All shells should either have a “78” for Adults or a “79” for Children.

RAIN EXPECTED THROUGH MONDAY
We are expecting a lot of rain starting tomorrow (Friday) and continuing through Monday. Please be sure to tell your guests this. Remind them that there are plenty of indoor attractions, but all tickets are non-refundable – especially the water parks.

RAINY DAYS – DINNER SHOWS
With rainy days, Dinner Shows, Blue Man Group and Cirque are GREAT suggestions! Keep these in mind and push these HIGH profit tickets! Also, don’t forget Wonderworks, Ripley’s, Titanic and DisneyQuest for rainy days.

CREDIT CARD PROCEDURES
Some of you are getting very lax on the proper credit card procedures. Remember, every slip MUST have these 3 things written on them: 1) Tickets purchased; 2) ID number; and 3) Room number. ID’s must be checked for ALL transactions. Any purchase of more than 4 tickets must have ALL members of the party in front of you. If a transaction is suspicious, be sure to do an “ADDRESS VERIFICATION” using the procedures on the When to Work Bulletin Board.

BATCH OUT CC MACHINES
Please make sure you are settling your machines and getting “Settlement Successful”! Some of you STILL aren’t!

COMPLETE PAPERWORK
Before sending in your paperwork, please double check to make sure EVERYTHING is filled out. Some of you are leaving your balance tables blanks as well as your name and hours. All spaces MUST be filled in. Make sure you have matched up each of your attraction End of Day reports with what you have in your POS. The Disney EOD report MUST be printed and stapled to the BACK of your log sheet.

PRE-ACTIVATED TICKETS – ORDER
Please make sure you are COUNTING your pre-activated hard ticket inventory (Disney Water Parks, Disney Convention tickets, I-Rides) TWICE DAILY – at the beginning AND end of your shift. Make sure you are keeping the tickets in order with the OLDEST ones on top of the stack to be sold FIRST. Also, any tickets needed for the weekend MUST be ordered by no later than 3 pm Friday to be delivered for the weekend.

NO FOOD OR DRINKS AT DESK
There is ABSOLUTELY NO EATING at our desks. Additionally, we are now being told that some GM’s do not want our employees drinking at the desks, and ABSOLUTLEY NO DRINK CUPS on the desk. If you want a cup of coffee or a drink, please go to a designated break area and take a 5 minute break – but NOT between 7 – 11 am.

ORLANDO CITY TICKETS
The next home match is Saturday, 8/1 at 7:30 pm against the Columbus Crew. Tickets are still available and can be purchased through Marc at 407-506-7692. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                             1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card! Congratulations to these people for receiving PERFECT scores and receiving the $25 gift card: Izzy, Andrea, Debby, Evelyn, Florence, Petra, and Maria. GREAT JOB!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                                 Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Jonathan W. on 7/25 and both Kymry and Antonio on 7/27 and Rick Piesko on 7/30! Congratulations to Laura for 4 years on 7/30 and Roxie for 7 years on 7/29! Saturday MOD – Kymry

THIS WILL BE THE HEADLINE IN EVERY GAZETTE UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. This is for your own good!

DISNEY TICKETING UPDATES
DTC Problems Have Been Resolved – It appears that all of the issues we were having with the Disney Ticket Connection running slowly and getting stuck have been resolved. Disney IT has said the problem was caused by a software update they did July 1st. If you have any additional problems, please call Rick S. so he can put in a ticket.                                                                     Print End of Day Report and Staple to the Back of Your Log Sheet – Please make sure you are printing your EOD report (this is the ONLY one you must print and turn in) and attach it to the back of your log sheet. Match up all of your tickets on this report with your POS report. Expiration Dates– All portions of ANY Disney ticket must be used 13 days after the FIRST date of use. This is especially important to stress with your guests that are here for longer than 2 weeks. So please make sure they when they purchase multi-day tickets that all portions of the ticket MUST be used within 14 days.                                                                                           Premium Tickets – What is a Premium? Premium is an old term that we continue to use meaning that the ticket has BOTH the Hopping and Water Park Fun & More options. When printing these tickets, you MUST make sure BOTH boxes are checked. Again, when adding the Water Park Fun & More option the number of days purchased for the 4 MAIN parks matches the number of options the guest will receive. For example, a 4 Day Premium gets Hopping and 4 Fun Visits to the Water Parks, DisneyQuest, Oak Trail, or Winter/Summerland or Fantasia Mini-Golf before 4 pm.  The only exception to this rule is the 1 Day with Water Park Fun & More which receives 2 visits.  Remember, if you sell a 1 Day ticket with any options you must choose the “Add-On Options” to see the Hopping or Water Park Fun & More options.

PRE-ACTIVATED TICKETS – ORDER
Please make sure you are COUNTING your pre-activated hard ticket inventory (Disney Water Parks, Disney Convention tickets, I-Rides) TWICE DAILY – at the beginning AND end of your shift. Make sure you are keeping the tickets in order with the OLDEST ones on top of the stack to be sold FIRST. Also, any tickets needed for the weekend MUST be ordered by no later than 3 pm Friday to be delivered for the weekend.

CHECK SUPPLIES – ORDER DAILY
There is NO EXCUSE to be running out of any supplies during the busy time – especially Disney Shells. Please check your supplies DAILY and make sure you order them when needed. If you are very low on ANYTHING, don’t be afraid to TELL THE RUNNER if you need something! All supplies are carried in the car, so if you can’t wait till the next day, get what you need from the runner!

DO NOT STORE PASSWORDS!
Many of you are storing your passwords in the computer. Please do NOT do this. This is very dangerous and could lead to someone printing tickets under YOUR name and YOU will be responsible for the losses. If you don’t know how to clear this from the system, please call Jon Garner – 407-800-2002 and he will help you. Also, if you are logging in to check your e-mail through gmail, please do not store this either. Your private information could be accessed.

ORLANDO CITY TICKETS
The next home match is Saturday, 7/18 at 7:30 pm against the New York Red Bulls. Tickets are still available and can be purchased through Marc at 407-506-7692. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday.

ORLANDO EYE NOW CLOSING AT 10
The Orlando Eye is now closing at 10 pm until further notice.

PLEASE BATCH OUT CREDIT CARD MACHINES
We still have some of you not batching out your credit card machines. Your FINAL report MUST read “Settlement Successful”. If it does not read this, you have not batched out. If you’re not sure of the batch out procedures, please call a lead or manager to review the procedures.

AGS SHOPPERS ARE STILL OUT
Our shoppers are still out checking on honesty and service. We analyze all cash sales and any discrepancies will be dealt with using terminations and prosecution if necessary. Shoppers are still out checking on proper rental car procedures as well.

LOOKING FOR QUALITY EMPLOYEES
If you know of anyone that has a great OUTGOING personality, is dependable and responsible, has a lot of knowledge about the Orlando area and the theme parks, and can work ANYTIME, including nights and weekends, please have them call the office to set up an interview.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                             1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                                 Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Rich on 7/19! Please welcome Sandra Rivera to the AGS Team! Saturday MOD – Kymry

No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. PLEASE guys, this is for your own good!

CASH DEPOSIT – ENVELOPE DEPOSIT
We want ALL OF YOU to get in the habit of doing an “ENVELOPE DEPOSIT” before closing cash in your POS and running your Product Sales Report. This MUST match the cash what you are putting in your deposit envelope! Even if you are NOT putting any cash in the envelope, you MUST enter “0” for the “Envelope Deposit”. There should never be a question about this matching. The amount showing up on your Product Sales Report should be the same as what’s in your deposit envelope.

BATCH OUT CREDIT CARD MACHINES
Some of you are still forgetting to batch out your credit card machines. This should be part of your closing process on EVERY shift. First you must run a “Detail Report”, then “Settle” your machine. The final slip must read “Settlement Successful”. Sometimes you may be prompted to enter the total amount of the batch in order to get the batch to settle. Please be sure to check this before sealing your envelope. Questions? Call a lead.

DELETE HISTORY DAILY
Let’s also make it a habit to “delete your browser history” daily. When you first log in to your computer, you should do this immediately for each browser that you have – Internet Explorer, Mozilla, and Google Chrome. If you’re unsure of how to do this, call a lead or Jonathon Garner at 407-800-2002. By doing this, it should help your computer run more quickly and efficiently.

LOG OFF COMPUTERS
Please make sure you log off the computers at the end of your shift (but do NOT turn them off). We do not want guests or OPC’s on our computers. How do you do this? Click on the flag in the lower left corner of your screen. Click on the arrow pointing right next to “Shut Down”. Click on “Log Off’.

FLEXTICKETS – BUNDLES
Again, there is no such thing as a 4 Park FlexTicket, but we have CREATED a 4 Park Bundle. This ticket gives ONE admission to each of the following parks: Universal Studios, Islands of Adventure, Sea World and Aquatica. What do you print? A 2 Day BASE Universal ticket and a Sea World/Aquatica COMBO ticket. The 5 Park FlexTicket gives 14 Days of Unlimited use of USF, IOA, WW, SW and AQ. So you print a 3 Park Unlimited Universal ticket and the Sea World / Aquatica LENGTH OF STAY tickets. The 6 Park FlexTicket ADDS Busch Gardens, so you print a 3 Park Unlimited Universal ticket and a Sea World/Busch Gardens/Aquatica LENGTH OF STAY ticket. If you have any questions about this, please call a lead or manager before printing the tickets.

UNIFORMS ARE MANDATORY
All of you signed a form stating the your understand and agree to the uniform policy. This means that you must wear the AGS shirt from Monday – Saturday, with Sundays being the only day to wear an attraction polo and Orlando City Game Days (or the day before) being the only days to wear that shirt. NAMETAGS MUST BE WORN AT ALL TIMES! It was very disappointing to have all the managers out on the 4th of July and seeing at least 8 people without their nametags on. Also, jeans or jean material in NOT allowed. Tennis shoes, sandals or flip flops are NOT allowed. Pants must be a professional looking SLACK material – preferably BLACK. Not wearing the proper uniform will result in disciplinary action.

DAILY RAIN
Please be sure to inform your guests that it rains ALMOST EVERY DAY in Orlando in the summer. Tell them to plan accordingly and that there are absolutely NO REFUNDS because of rain. All theme parks have plenty of indoor attractions and if they are going to a Water Park, they need to get there EARLY to avoid the afternoon rains.

ORLANDO CITY SOCCER TICKETS STILL AVAILABLE          Sections currently available are:

$34.53- Plaza/Promenade Level – (Dark Green section on seating chart),
$40- Supporters (Limited Seats) – (Purple section on seating chart),
$40- North End (Limited Seats) – (Light Green section on seating chart),
$45- Corner Level – (Blue section on seating chart),
$65- Midfield Level – (Section 107 Gray on seating chart),
$140- Club Level – (Mustard yellow on seating chart),

Ongoing Game Incentive:
The person to sell the most will receive $50 CASH plus 4 Plaza Level tickets to a future 2015 Orlando City SC Game. Minimum 10 tickets sold to be eligible.

To Book seats call: Marcc Tipton in Office or on cell at 407.506.7692

Get Your Guest(s) In!!!! – Happy Selling!!! – GO CITY!!

AQUATICA CLOSURES
When selling Aquatica tickets, please tell your guests to get there by no later than 10 am to avoid closures – ESPECIALLY ON THE WEEKENDS. You can call this number to see if parking is still available. (866) 787-4307

DISNEY CONNECTION PROBLEMS
Everyone is probably aware that we have been experiencing slow processing times and errors for DTC. Disney IT is working to resolve the problems. In the meantime, be sure to log out of Disney, delete your histories and use a different browser.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                                                         1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                                 Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Mackenzie on 7/12, and Mariana and Ana Maria on 7/16! Saturday MOD – Kymry

No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. PLEASE guys, this is for your own good!

BUSY WEEKS AHEAD – BE PREPARED
These next couple of weeks should be our busiest of the summer! Please make sure you are prepared. Get to the locations early. Be sure to count your bank and all hard ticket inventory to verify the counts. Make sure that the tickets are in the stack so that you are selling the OLDEST ones first. Check your supplies! Every summer we have locations run out of Disney shells. Please make sure you have plenty, as well as back-up rolls of POS and credit card tape. Also, you should have plenty of printer paper.

CHECK BLANK DISNEY SHELLS “20”
Please take a minute to check your BLANK Disney shells (NOT your PRE-Activated tickets like the 3 Day TOMS). If you have any with a “20” in the lower right corner, please throw them away. These are the OLD Touch of Magic shells that are no longer valid.

CIRQUE “PROMO” ELIMINATED
For those of you that book Cirque, the “Promo” Category has been eliminated. Now everyone has the same pricing, which they have given to the regular tickets.

ALL 3 DAY TOMS DISTIBUTED
We do not have any additional tickets in the office. We will be consolidating our remaining tickets at strategic locations that have PM shifts. Once this is done, we will let you know where they are. If you’re at a location that doesn’t have them and you sell them, they will need to be transferred to your location.

WET ‘N WILD – DO NOT ENTER KIDS WHEN PRINTING
Just to review, Wet ‘n Wild is located in the POS in Category 14 – Hard Inventory (even though we print them). When entering them in the POS, we have both Adult and Children prices. However, when you PRINT the ticket, they must ALL be entered as Adults! Remember to print the tickets, you must go into the AGS Homepage, click on “POS REPORTS” in the left column, log in, and then click on “Wet ‘n Wild”. Click on “New Ticket” and put the TOTAL NUMBER OF BOTH ADULTS AND CHILDREN NEEDED AS ADULTS. Our tickets are good for unlimited admissions for 14 consecutive days.

AQUATICA CLOSURES
Keep in mind that Aquatica will close to capacity most of the summer – especially on the weekends. When selling Aquatica tickets, please tell your guests to get there by no later than 10 am to avoid closures. You can call this number to see if parking is still available. (866) 787-4307

APS REVIEW
If you do an Advance Purchase Sale over the phone, here’s what you need to do: Charge the guest in the POS. Collect the money on a credit card. At the end of the cc slip, press “paper feed” on the machine so that there is a blank space at the bottom of the receipt. Do a “Reprint” of the credit card slip. Tell the guest that they will need to present THAT credit card along with a photo ID to pick up the tickets. Put an APS sticker on the outside of an envelope and fill out ALL of the information. Put the ORIGINAL credit card slip in the envelope along with the POS receipt and the tickets. Include the duplicate with your batch. If the guest is due in within 7 days, keep the envelope locked up in the safety deposit box. For more future orders, send them to the office to be held. If you are PASSING OUT an APS, the guest must present the card used and an ID. Imprint the card at the bottom of the original receipt and have them sign it.

DISNEY PARK CAPACITY
The Magic Kingdom will likely reach capacity by 11 am on the 4th as well as the days after. Please advise your guests to get there BEFORE 11 AM. On the 4th, they probably will not re-open the park.

ANOTHER REASON TO BE ON THE GIFTING TEAM!
We are now in Vacation Village – a 2300 unit resort – in the lobby doing sales only (no gifting). The gifting team will be staffing this location. Way to go!!!

SECRET SHOPPERS ARE OUT
We continue to have shoppers out purchasing tickets with cash and checking on rental cars on a regular basis. Anyone not recording sales correctly or not following the proper procedures for booking rental cars will be terminated.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                                                         1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                               Universal – From 6/8 – 7/5, as a company we must sell 8123 admissions. If met, the top 3 sellers in each of the Guest Services and Gifting teams will receive a $100, $75, and $50 UO Gift card respectively.                                                                                                                                     Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Dimary and the USA on 7/4, Shirley on 7/5, and Maria and Chris on 7/10! The MOD for Saturday will be Kymry.  Don’t forget to GET OUT FROM BEHIND THE DESK, GREET PEOPLE IN THE LOBBY, SMILE AND SPREAD THAT LOBBY MAGIC!