THIS WILL BE THE HEADLINE IN EVERY GAZETTE UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. This is for your own good!
DISNEY TICKETING UPDATES
DTC Problems Have Been Resolved – It appears that all of the issues we were having with the Disney Ticket Connection running slowly and getting stuck have been resolved. Disney IT has said the problem was caused by a software update they did July 1st. If you have any additional problems, please call Rick S. so he can put in a ticket. Print End of Day Report and Staple to the Back of Your Log Sheet – Please make sure you are printing your EOD report (this is the ONLY one you must print and turn in) and attach it to the back of your log sheet. Match up all of your tickets on this report with your POS report. Expiration Dates– All portions of ANY Disney ticket must be used 13 days after the FIRST date of use. This is especially important to stress with your guests that are here for longer than 2 weeks. So please make sure they when they purchase multi-day tickets that all portions of the ticket MUST be used within 14 days. Premium Tickets – What is a Premium? Premium is an old term that we continue to use meaning that the ticket has BOTH the Hopping and Water Park Fun & More options. When printing these tickets, you MUST make sure BOTH boxes are checked. Again, when adding the Water Park Fun & More option the number of days purchased for the 4 MAIN parks matches the number of options the guest will receive. For example, a 4 Day Premium gets Hopping and 4 Fun Visits to the Water Parks, DisneyQuest, Oak Trail, or Winter/Summerland or Fantasia Mini-Golf before 4 pm. The only exception to this rule is the 1 Day with Water Park Fun & More which receives 2 visits. Remember, if you sell a 1 Day ticket with any options you must choose the “Add-On Options” to see the Hopping or Water Park Fun & More options.
PRE-ACTIVATED TICKETS – ORDER
Please make sure you are COUNTING your pre-activated hard ticket inventory (Disney Water Parks, Disney Convention tickets, I-Rides) TWICE DAILY – at the beginning AND end of your shift. Make sure you are keeping the tickets in order with the OLDEST ones on top of the stack to be sold FIRST. Also, any tickets needed for the weekend MUST be ordered by no later than 3 pm Friday to be delivered for the weekend.
CHECK SUPPLIES – ORDER DAILY
There is NO EXCUSE to be running out of any supplies during the busy time – especially Disney Shells. Please check your supplies DAILY and make sure you order them when needed. If you are very low on ANYTHING, don’t be afraid to TELL THE RUNNER if you need something! All supplies are carried in the car, so if you can’t wait till the next day, get what you need from the runner!
DO NOT STORE PASSWORDS!
Many of you are storing your passwords in the computer. Please do NOT do this. This is very dangerous and could lead to someone printing tickets under YOUR name and YOU will be responsible for the losses. If you don’t know how to clear this from the system, please call Jon Garner – 407-800-2002 and he will help you. Also, if you are logging in to check your e-mail through gmail, please do not store this either. Your private information could be accessed.
ORLANDO CITY TICKETS
The next home match is Saturday, 7/18 at 7:30 pm against the New York Red Bulls. Tickets are still available and can be purchased through Marc at 407-506-7692. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday.
ORLANDO EYE NOW CLOSING AT 10
The Orlando Eye is now closing at 10 pm until further notice.
PLEASE BATCH OUT CREDIT CARD MACHINES
We still have some of you not batching out your credit card machines. Your FINAL report MUST read “Settlement Successful”. If it does not read this, you have not batched out. If you’re not sure of the batch out procedures, please call a lead or manager to review the procedures.
AGS SHOPPERS ARE STILL OUT
Our shoppers are still out checking on honesty and service. We analyze all cash sales and any discrepancies will be dealt with using terminations and prosecution if necessary. Shoppers are still out checking on proper rental car procedures as well.
LOOKING FOR QUALITY EMPLOYEES
If you know of anyone that has a great OUTGOING personality, is dependable and responsible, has a lot of knowledge about the Orlando area and the theme parks, and can work ANYTIME, including nights and weekends, please have them call the office to set up an interview.
SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for: 1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!
INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances! Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.
Employee Notes: Happy Birthday to Rich on 7/19! Please welcome Sandra Rivera to the AGS Team! Saturday MOD – Kymry