THIS WILL BE THE HEADLINE IN EVERY GUEST UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. This is for your own good!

DISNEY WEBSITE
If you are having problems with a page “freezing” when activating your Disney tickets, you can hit “F5” on your keyboard, or right click on your mouse and then click “reload” and it will bring up the page (thanks for this tip Steve!). If you are not sure if the tickets have been activated, ALWAYS RUN YOUR DISNEY END OF DAY REPORT. If you see the tickets there, you can be assured that the tickets ARE ACTIVE and give them to the guest. If you do NOT see the numbers there, then the shells did NOT activate. Send them to the office with your paperwork and use NEW shells. Never try to swipe any shells again that have had any type of error.

CHECK DISNEY SHELLS FOR “20”
We thought that all of the old Touch of Magic shells were picked up and thrown away, but some of you seem to still have them. Please check your shells. If you have a “20” in the lower right corner, THROW THESE SHELLS AWAY. If you try to activate Touch of Magic shells, it causes problems in the Disney system. All shells should either have a “78” for Adults or a “79” for Children.

RAIN EXPECTED THROUGH MONDAY
We are expecting a lot of rain starting tomorrow (Friday) and continuing through Monday. Please be sure to tell your guests this. Remind them that there are plenty of indoor attractions, but all tickets are non-refundable – especially the water parks.

RAINY DAYS – DINNER SHOWS
With rainy days, Dinner Shows, Blue Man Group and Cirque are GREAT suggestions! Keep these in mind and push these HIGH profit tickets! Also, don’t forget Wonderworks, Ripley’s, Titanic and DisneyQuest for rainy days.

CREDIT CARD PROCEDURES
Some of you are getting very lax on the proper credit card procedures. Remember, every slip MUST have these 3 things written on them: 1) Tickets purchased; 2) ID number; and 3) Room number. ID’s must be checked for ALL transactions. Any purchase of more than 4 tickets must have ALL members of the party in front of you. If a transaction is suspicious, be sure to do an “ADDRESS VERIFICATION” using the procedures on the When to Work Bulletin Board.

BATCH OUT CC MACHINES
Please make sure you are settling your machines and getting “Settlement Successful”! Some of you STILL aren’t!

COMPLETE PAPERWORK
Before sending in your paperwork, please double check to make sure EVERYTHING is filled out. Some of you are leaving your balance tables blanks as well as your name and hours. All spaces MUST be filled in. Make sure you have matched up each of your attraction End of Day reports with what you have in your POS. The Disney EOD report MUST be printed and stapled to the BACK of your log sheet.

PRE-ACTIVATED TICKETS – ORDER
Please make sure you are COUNTING your pre-activated hard ticket inventory (Disney Water Parks, Disney Convention tickets, I-Rides) TWICE DAILY – at the beginning AND end of your shift. Make sure you are keeping the tickets in order with the OLDEST ones on top of the stack to be sold FIRST. Also, any tickets needed for the weekend MUST be ordered by no later than 3 pm Friday to be delivered for the weekend.

NO FOOD OR DRINKS AT DESK
There is ABSOLUTELY NO EATING at our desks. Additionally, we are now being told that some GM’s do not want our employees drinking at the desks, and ABSOLUTLEY NO DRINK CUPS on the desk. If you want a cup of coffee or a drink, please go to a designated break area and take a 5 minute break – but NOT between 7 – 11 am.

ORLANDO CITY TICKETS
The next home match is Saturday, 8/1 at 7:30 pm against the Columbus Crew. Tickets are still available and can be purchased through Marc at 407-506-7692. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                             1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card! Congratulations to these people for receiving PERFECT scores and receiving the $25 gift card: Izzy, Andrea, Debby, Evelyn, Florence, Petra, and Maria. GREAT JOB!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                                 Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Jonathan W. on 7/25 and both Kymry and Antonio on 7/27 and Rick Piesko on 7/30! Congratulations to Laura for 4 years on 7/30 and Roxie for 7 years on 7/29! Saturday MOD – Kymry