August 7, 2015 – Volume 24.31 – READ EACH TICKET OUT LOUD TO THE GUEST!

THIS WILL BE THE HEADLINE IN EVERY GUEST UNTIL WE HAVE A WEEK WITH NO MISTAKES! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. We’ve had a LOT of people this past week purchasing NON-Magic Kingdom tickets and getting MAGIC KINGDOM tickets. We also had ADULTS getting CHILDREN’S tickets. This is UNACCEPTABLE!!! You MUST read each ticket OUT LOUD to the guest as you hand them over – PLEASE!!!!!! We are BEGGING you to do this!

MATCH UP POS / EOD REPORTS
Please, at the end of your shift, you MUST pull every attraction End of Day Report and match it up to your POS report and make sure all tickets are correct. We ONLY want you to PRINT the Disney report and attach it to the back of your log sheet. But we have the most problems with Universal. If you do not match up, you must run a Detail Report and RETURN the FIRST set of duplicate names using the visual ID’s. If you are not sure of how to do this, please call a lead to walk you through it.

LEGOLAND PROCEDURES
You should NOT be offering the BOGO’s to any guest upfront. These tickets are intended to be for gifting. The only time you should be selling BOGO’s is if the guest mentions they saw the special online or if they have a coupon. You make MORE commissions on the regular ticket sales, so selling the BOGO’s cuts your commission! Remember, if you do sell the BOGO’s, there must be the same number of Adults as Children. In the POS, you enter ONE BOGO, and then you go into the Legoland Gifting store and enter ONE ADULT and ONE FREE CHILD. If you have an odd amount – for example 3 Adults and 2 Children – you would enter 2 BOGOS in the POS and 1 regular Adult Legoland. You would then print the 2 BOGOS from the GIFTING store and the ONE Adult from the Guest Service store.

orlandocityORLANDO CITY TICKETS
The next home match is Saturday, 8/8 at 7:30 pm against the Philadelphia Union. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday. Call Marc 407-506-7692

“LOBBY MAGIC” – BE A HOTEL AMBASSADOR
Some of you are getting away from our policy of mingling with guests in the lobby. At every opportunity, we want you to get out from behind the desk, greet people in the lobby and breakfast rooms, and pass out stickers to the kids. Introduce yourself as the Concierge and let everyone know that you are available to assist them with any questions and tickets that they may need. The employees that do this on a regular basis make TWICE AS MUCH MONEY as those that do not! We want you to act as Hotel Ambassadors, so get out there every chance you get, greet guests and smile!

BATCH OUT CREDIT CARD MACHINES
There are still a handful of you who are not batching out your credit card machines at the end of your shift. PLEASE double check this before sealing your envelopes. Your last slip MUST READ “Settlement Successful” and this slip must be stapled to the TOP of your detail report and all of the individual slips.

SUNDAY COVERAGE – ARMANDO OFF
Armando will be taking Sunday off – please DO NOT call him. Michel will be running and Ana Maria will be the MOD. Please utilize your leads as much as possible this day for the normal questions. Here are the leads on duty: Rafael 7 – 1, Daniel 7 – 2, Jon G. 7 – 3, Erika 3 – 10.

VOIDING DISNEY TICKETS
If you are sending Disney tickets to the office to be voided, please match up the codes on the ticket to your Disney EOD report, highlight them, and write “VOID” next to these codes.

UNIVERSAL TICKETS TO PRINT
If anyone wants a 3 Day Base Universal, print a 4 Day Base. If anyone wants ANY 2 Day or higher Park-to-Park WITH Wet ‘n Wild, you ALWAYS print a 3 Park Unlimited ticket.

3 DAY TOUCH OF MAGIC TICKETS
For those of you with remaining 3 Day TOMS in your inventory, please MINUS them out of your inventory and send them in with your deposit. We are going to consolidate to a couple of locations.

STILL LOOKING FOR STAFF
We are still looking for great prospects to join our team! If you know of anyone that has a great personality, is outgoing, knows about the area and attractions, and can work anytime, including nights and weekends, please have them call the office to set up an interview. Thanks!Sea World

SEA WORLD SHOPPERS ARE OUT
Here’s the key points they will be looking for:                       1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!

 

INCENTIVES
Kennedy Space Center – From 8/3 – 9/27, for every $100 in KSC sales, you will receive ONE raffle ticket. On 9/28, we will do a drawing and the winner will receive: A Two Night Stay at the Country Inn & Suites in Cocoa Beach; dinner for 2 at Fish Lips in Port Canaveral, and an airboat ride for 2 at Midway Fish Camp. Only KSC voucher sales will count. Bookings on Grayline or FDTours will not apply.                                                                                                                             July Dinner Show Incentive Drawing – Will be held in the office next Thursday at 1 pm. We will announce the $200 Visa Card winner Friday.  Any of you are welcome to come in to observe.

Employee Notes: Saturday MOD – Kymry