Our next MANDATORY MEETING will be Wednesday, 9/23 at 2 pm at Sea World. We are doing it the same day as the “In The Know” Tradeshow so all of you can visit the tradeshow before or after the meeting. Let the parking attendant know you are there for the tradeshow at Ports of Call and you will not have to pay. Lunch will be served at our meeting and you will be paid for the meeting time. We will also be introducing an exciting new revenue incentive at the meeting! So, unless you are at a location that cannot be closed, we expect to see all of you there!
MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)
Here are the ONLY remaining dates we can sell: 9/18, 9/20, 9/22, 9/25 and 9/27. THAT’S ALL for these tickets. Disney had decided not to give us any discounted rates this year, so the ONLY money we are making on these tickets is the service fee. The advantage with our tickets is that the guest can get into the park as early as 4 pm through a specially designated turnstile (usually on the far right or the far left). The other big advantage with our tickets is that EVEN IF THE EVENT IS SOLD OUT, OUR TICKETS WILL STILL BE VALID. They are located in the POS in Category A19, Miscellaneous Special Events. If you get any push back about the services fees, they CANNOT be waived because we will be making $0. So give the guest the advantage of being able to enter at 4 pm and have no line Otherwise they will have to buy them online and wait at a Will Call window to pick up the tickets. Kid’s tickets are in and will be distributed tomorrow.
SEPARATION FROM AGS
Just a reminder about our written policy – when you leave AGS, you should always give a 2 week written notice. Anyone leaving on bad terms (not giving proper notice, termination for theft, not following procedures, no call – no show, or any other reason for being terminated) will forfeit any commissions earned on the last paycheck and only get a check for the hours worked at minimum wage. So be sure that you give proper notice and don’t get fired!
ORLANDO CITY TICKETS
The next home match is Saturday, 10/3 at 7:30 pm against the Montreal Impact. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday. Call Marc 407-506-7692
CIRQUE DARK NEXT WEEK
La Nouba will be DARK from 9/20-9/28. Shows will resume on 9/29. During this week, BE SURE TO SUGGEST BLUE MAN GROUP INSTEAD!
HALLOWEEN HORROR NIGHTS
HHN starts its 25th year next weekend. Once again, our tickets are geared to Non-Florida Residents and we are selling Sun-Thurs tickets, Fri-Sat tickets and 2 and 3 Day PTP Combo tickets. The COMBO tickets have the best value and allow for ONE NON-SATURDAY HHN visit during the 14 day period of the ticket. If you have guests visiting the regular park for the day, they can purchase an add-on ticket inside the park at a price that we cannot match. The tickets are in Category 19 in the POS. Please call a lead if questions.
READ TICKETS OUT LOUD TO GUEST!
We continue to have problems with guests getting the wrong tickets, particularly with Universal Studios. PLEASE read each ticket OUT LOUD to the guest and review them on the receipt as well.
WORK HARD FOR SALES
We need all of you to focus on sales during this slow time. Get out from behind the desk, mingle in the lobby and breakfast room greeting people, pass out stickers to the kids and introduce yourself as the concierge. Focus on the high profit tickets like Sea World, Legoland, 2 Day PTP and higher Universals, Blue Man Group, Cirque, and dinner shows.
CLEAN UP DESKS
Take this opportunity to do some fall cleaning at your desks. Get them cleaned and organized and throw away any outdated materials. Get on the other side of your desk and look at it from a guest’s perspective. If it looks too cluttered, take some stuff down, but leave up the stuff that makes you the most money. If you come across personal employee items, do not throw them away.
DON’T FORGET CONVENTION TICKETS
Remember if you have anyone here on a convention or business meeting, you can offer them – and their families – the convention tickets. These are GOOD profit tickets and can help during the slow time. Make sure they are qualified!
AQUATICA 50% OFF TICKETS
These tickets are only available online (not at the gate) and should ONLY be offered if the guest mentions it because you make less commission. Read Armando’s WTW message to see how to package it with the Banana Beach ticket. Basically you charge for the regular ticket, but print the 50% off and give the Banana Beach dining with it as an added bonus.
EXCITING NEW LOCATIONS COMING!
Armando has been working on acquiring some new locations, so keep a positive attitude! More info to come!
LABOR DAY INCENTIVE
We had 8 people reach the goal and qualify for the CASH bonus: Valerie – $65; Jason – $64; Anne – $59; Rafael – $59; Omayra – $52; Carlos – $30; Leah – $16 and Dawn – $16. Great job!
INCENTIVES
Kennedy Space Center – From 8/3 – 9/27, for every $100 in KSC sales, you will receive ONE raffle ticket. On 9/28, we will do a drawing and the winner will receive: A Two Night Stay at the Country Inn & Suites in Cocoa Beach; dinner for 2 at Fish Lips in Port Canaveral, and an airboat ride for 2 at Midway Fish Camp.
Employee Notes: Happy Birthday to Christina on 9/25! Congrats to Eric for 4 years on 9/19 and Juan for 1 year on the same date, and Brenda for 1 year on 9/23!