Sunday, November 1 marks the end of Daylight Savings Time. Please remember to set your clocks BACK 1 hour before going to bed Saturday night. We get an EXTRA HOUR OF SLEEP. YEAH!!!!

MICKEY’S VERY MERRY XMAS PARTY
We will be carrying MVMCP Hard Ticket (Pre-Activated) inventory for the following dates: 11/8, 11/10, 11/12, 11/13, 11/15, 11/17, and 11/19. These are located in the POS in Miscellaneous Special Events. Our HARD tickets for these dates will be valid EVEN if it’s SOLD OUT. As was with MNSSHP, when these dates are past, we will still be able to sell the additional dates through an AGS Manager as long as the event date is not sold out.  Also, our guests will be able to enter the Magic Kingdom as early as 4 pm with our tickets.

HOLIDAY DAY OFF REQUESTS
We will not be accepting any requests for holidays off, including Thanksgiving, Christmas and New Year’s Day. What we will be doing is passing around a signup sheet to each of you to put down your PREFERENCES in order of what time off you would like for those holidays. We will then do our best to accommodate them, while also looking at seniority. Please do NOT request any of these days off in When to Work or they will be denied. Again, the holiday periods are our BUSIEST times of the year, and this is when you make the most money, so we need all of you to work.

ORLANDO MAGIC BOOKINGS
First of all, don’t forget that we have 2 seats available in Terrace B, Section 111, Row 8, for each game. If you have a guest wanting other areas, please call an AGS manager and they will book them for you and put the actual tickets in DropBox for you to print out and give to the guest. DO NOT call the Orlando Magic directly anymore. If you do that, the guest will have to go to Will Call to pick up the tickets and we don’t want that.

BLIZZARD BEACH CLOSED TILL 1/3
Please be sure to tell your guests this when selling Water Park tickets.  Typhoon Lagoon remains open through 1/2/16.

AQUATICA 50% OFF
This is a special offer that is available only online and NOT at the gate. If your guest mentions it – or if you are printing off the VIP list at any of the Vistana desks – you must print the 50% off tickets in EZ Ticket as well. If the guest doesn’t mention the offer, please sell the regular Aquatica tickets because you make almost DOUBLE the commission on the regular tickets than the 50% off tickets. Yes, you can sell the 50% off tickets at the regular price and make even MORE commission, but you have to be careful because the actual ticket when printed reads “50% Off Offer” so if your guest sees that, they may complain.

END OF DAY PAPERWORK
Effective immediately, we want BOTH the Disney and Universal EOD reports attached to your paperwork. Here’s what we want you to do: Print the Disney End of Day report on the BACK of your log sheet; print the Universal EOD on a separate page, and print the Product Sales Report on the BACK of the Universal report. Staple the Universal and POS report to the BACK of your log sheet with the POS report facing OUT. Be sure to MATCH up all your tickets. We continue to have extra Universal tickets printed that YOU need to return yourself. If you have too many tickets printed, run your DETAIL report and RETURN the FIRST SET of any duplicates.

ORLANDO EYE IS NOW OPEN
The Orlando Eye has been fixed and is available for ticket sales. Feel free to sell any tickets that include the Orlando Eye. Remember, these tickets are in the LEGOLAND GUEST SERVICE ticket store to print.

3 PARK BUNDLES
We now have 3 Park Bundles in the POS. These are designed to encourage guests to buy additional tickets when purchasing a 1 Day Disney ticket. When a guest asks to buy a 1 Day Disney, you should always ask “Are there any other parks you will be visiting?” and then go into your pitch for the 3 Park Bundle. These are available for ALL of you to sell! Basically they are priced to waive the convenience fee when bundling the tickets together.

PUSH HIGH PROFIT TICKETS!
Magic, Dinner Shows, BMG, Cirque, Sea World parks and Legoland will make you the most money!  Let’s really try to push these parks!

BALANCE TABLE CALCULATOR
For those of you having trouble with your Balance Table, in Drop Box there is a worksheet that can help you. All you do is fill in the white boxes with your starting bank, ending bank, and sales and it will help you calculate your deposit. Try it!

READ EACH TICKET OUT LOUD
We are having far too many careless mistakes made. Many of these mistakes could be avoided by reading EACH ticket out loud to the guest as you pass them over. In ONE DAY, we’ve had guests getting BLANK Disney shells, and guests who paid for Universal PTP tickets and have received BASE tickets. Please be more careful. Remember, you must get to the “Congratulations” page for Disney and be able to “Print Guest Copy”.

BATCH OUT CREDIT CARD MACHINES
We still have a lot of deposits coming in without the credit card sales being settled. Please call a lead if you are unsure of how to do this.  If you haven’t gotten to a final slip that reads “Settlement Successful”, then you haven’t completed your batch out.

ARMANDO’S VACATION
Armando will be on vacation from 10/31 – 11/9. Please call any other managers for help during this time. He will be on a cruise and out of cell phone contact from 11/4 – 11/8. Thank you!

INCENTIVES
Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.

Employee Notes: Happy Birthday to our owner – Linda Piesko on 10/31, Mahvash on 10/31, Delza on 11/6, Juan on 11/5, and Evelyn on 11/2! Congrats to Shannon for 1 year on 10/9 and Andrea for 7 years on 11/2!

Part of the way to become a good sales person is to ASK QUESTIONS! Not only discovery questions like “Where are you from? Have you visited before? What parks are you interested in visiting? Do you have any children with you? What are their ages?” but you need to also ask questions that lead to more upgrades. If a guest asks for Sea World tickets, you should always say “Would you like to add Aquatica and Busch Gardens for an additional $24? If you do this, you will be saving $132 over buying them separately”. The normal one day price for Sea World is $95. The SW/BG/AQ combo is $119 + tax. This is SO IMPORTANT because just today we had someone buy Sea World yesterday and come back to buy Busch Gardens TODAY! They were very upset when they found out they could have bought a COMBO but weren’t told about this. Make these questions a part of EVERY pitch!

GIVE PARK HOURS FOR TICKETS SOLD
Another guest issue we’ve had is our staff NOT TELLING guests when parks close, particularly when they close early for HHN or MNSSHP. Before selling tickets to the Magic Kingdom or Universal, be sure to check the closing hours. If it’s the day of an event, MAKE SURE YOU TELL THE GUEST THAT THE PARK WILL BE CLOSING EARLY.

MANDATORY MEETING VISTANA TEAM
There will be a MANDATORY 1 hour meeting on Tuesday, 10/27 from 3 – 4 pm at SVR in the Hibiscus room for ONSITE team members only. If you are working or have worked at either SVR or SVV, you are required to attend. The managers will be staffing the desks during this team. Questions? Please e-mail Armando.

UNIFORMS
We have new shirts in. If you do not have the proper size or never got your shirts, please call the office to set a time to come by. Also, please make sure you are wearing your nametags at all times.

CALLING OUT SICK
We want all of you to know what a hardship it is when you call out sick. Please do not take advantage of us.  Only call out if you are truly sick. If you wake up sick, we are changing the policy to NOT call out more than 1 ½ hour before the start of your shift. If you are working a PM shift, call as soon as possible. Remember, you must TALK to a manager – NO VOICEMAIL, NO TEXTS, NO EMAILS. If you do not talk to a manager, you will be considered a No Call/No Show and you will be terminated.

SECURITY – SAFES / DEPOSITS
We have had 3 situations this week where safes have been left open, banks have been left on desks, and deposit envelopes have been left out. Please double check everything before leaving the location to make sure everything is properly locked up and secured. Thanks!

MICKEY’S VERY MERRY XMAS PARTY
We will be carrying MVMCP Hard Ticket (Pre-Activated) inventory for the following dates: 11/8, 11/10, 11/12, 11/13, 11/15, 11/17, and 11/19. These are located in the POS in Miscellaneous Special Events. Our HARD tickets for these dates will be valid EVEN if it’s SOLD OUT. As was with MNSSHP, when these dates are past, we will still be able to sell the additional dates through an AGS Manager as long as the event date is not sold out.

ANSWERING PHONES
The phones must be answered. Even if you are with a guest, please excuse yourself, answer the phone and ask “Can you hold please?”. We are getting too many complaints about the phones not being answered and getting kicked back to the operators. So please do your best to answer them.

REFER ALL GUESTS TO OPC FIRST
Don’t forget that before selling tickets, you MUST send all guests to the OPC first. Ask them if they’ve heard about the special offers and let them be pitched first. We MUST adhere to this policy to maintain our relationship with our timeshare partners.

ORLANDO EYE CLOSED
The Orlando Eye is still down. Please do not sell tickets to guests for that attraction until further notice. We will send out a message as soon as we find out it’s back up for good.

READ EACH TICKET OUT LOUD
We are having far too many careless mistakes made. Many of these mistakes could be avoided by reading EACH ticket out loud to the guest as you pass them over. In ONE DAY, we’ve had guests getting BLANK Disney shells, and guests who paid for Universal PTP tickets and have received BASE tickets. Please be more careful. Remember, you must get to the “Congratulations” page for Disney and be able to “Print Guest Copy”.

BATCH OUT CREDIT CARD MACHINES
We still have a lot of deposits coming in without the credit card sales being settled. Please call a lead if you are unsure of how to do this.

MICKEY’S NOT SO SCARY – MNSSHP
All remaining dates are SOLD OUT. We cannot sell any additional tickets.

HALLOWEEN HORROR NIGHTS
The 2 Day PTP Combo w/HHN is the best profit ticket so push it! Remember, this ticket does not include Saturday nights. If a guest ONLY wants a 1 Day admission to Universal with HHN, sell them the 1 Day Ticket and have them upgrade at the park for HHN.

INCENTIVES
Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.

Employee Notes: Congrats to KB for 1 year on 10/24, Kelci for 5 years on 10/28, and Rick S. for 25 years on 10/29! Happy Birthday to both Karina and Janette on 10/27!

We want to thank everyone that come over from Starwood as well as all of the current AGS employees who helped out the last two weeks to get us through this transition. Every day things get easier and better and it’s because of the patience and great attitudes you all have. Now everyone is getting used to the paperwork and POS, let’s start really working on sales and increasing your commissions by selling and up selling the best tickets!

DO YOU WANT HIGH COMMISSIONS?
Here are the tickets to focus on: Disney – 4 Days and higher with at least ONE option; Water Park tickets; DisneyQuest; Cirque du Soleil; Universal – 2 Day PTP and higher; Blue Man Group; Sea World – ALL Sea World products; Discovery Cove; Legoland – All Merlin tickets including I-Drive 360 attractions; Legoland; All Dinner Shows; All Sporting Events including Orlando City, Orlando Magic and Tampa Bay Bucs. If you focus on getting your guests into these tickets, you will see your checks increase!

PAY STRUCTURE – PAY RATES
Your pay is confidential and should never be discussed with any other employees. In PayChex and on your pay stub, everyone receives $8.05 per hour. Any variances to this rate are reflected in the commissions that you receive. You should always add your hourly pay and your commissions TOGETHER and divide by the number of hours worked to get your average hourly pay. Laura has worked VERY hard these past 2 weeks to make sure everyone was paid correctly. We have done everything possible to make sure it’s right. If mistakes were made, please be understanding and kind and e-mail Laura through When to Work and she will address it and correct it if necessary.

DON’T FORGET CONVENTION TICKETS
Remember if you have anyone here on a convention or business meeting, you can offer them the convention tickets.  We carry the After 4, After 2, and 2 Day After 2 tickets.  They are located in the POS in Category 14 – Hard Ticket Inventory.

ORLANDO CITY TICKETS
The next home match is Friday, 10/16 at 7:00 pm against the NYCFC. You may wear your Orlando City shirts on Friday, or Thursday if you are off on Saturday. There are only PLAZA LEVEL seats available. Please call Marc 407-506-7692 if anyone would like PLAZA LEVEL seats.

READ EACH TICKET OUT LOUD
We are having far too many careless mistakes made. Many of these mistakes could be avoided by reading EACH ticket out loud to the guest as you pass them over. This is a LAST CHECK to make sure the guest is getting the correct tickets. In ONE DAY, we’ve had guests getting BLANK Disney shells, guests getting the wrong Disney tickets, and guests who paid for Universal PTP tickets and have received BASE tickets. Please be more careful. Remember, you must get to the “Congratulations” page for Disney and be able to “Print Guest Copy”.

SEA WORLD W/MEAL GIFTING TICKET
For those of you that gift this ticket, it must be done is sets of TWO. If you have a family of FOUR, you must enter “2”, add to cart, print tickets, and then go back and enter “2” more following the same procedure. One ticket is NOT good for TWO people. You must print TWO tickets for TWO people.

BATCH OUT CREDIT CARD MACHINES
Please make sure you “BATCH OUT” your credit card machines at the end of your shift. You should be running the “Detail Report” and then hit “Close”. You should see “Settlement Successful” on the last slip for the machine to be closed.

LEGOLAND BOGO’S
These are GIFTING tickets where the guest gets an Adult at FULL PRICE and they get the kid’s ticket free. When entering this in the Legoland gifting store, you MUST enter the SAME NUMBER OF ADULTS AS KIDS TICKETS. Some of you are ONLY entering the Kid’s free tickets. This is not right. You must enter the SAME NUMBER of adults. If you have any additional odd tickets, THEN YOU LOG OUT OF THE GIFTING STORE AND PRINT THEM IN THE GUEST SERVICES STORE. If you are unclear on this, please call a lead.

PRINTING WET ‘N WILD TICKETS
Wet ‘n Wild tickets are in the POS under Category 14 – Hard Ticket Inventory. To print them, you must log in to the POS Reports in the left column of the AGS Homepage. Then click on “Wet ‘n Wild” and then click “New Tickets” and then put in the TOTAL number of tickets needed (children also get adult tickets), enter the names and click “Print” ONLY ONCE. It will take about 10 seconds for the tickets to populate so be patient.

MICKEY’S NOT SO SCARY – MNSSHP
We do sell MNSSHP ticket, but we charge a service charge. The advantage of getting them from us is that they go right to the turnstiles (not Will Call) and they can enter as early as 4 pm. 10/29, 10/31 and 11/1 are all SOLD OUT. Please call a manager to book these tickets and you will print them directly out of DropBox.

HALLOWEEN HORROR NIGHTS
Don’t forget to suggest HHN to your adult guests! The 2 Day PTP Combo w/HHN is the best profit ticket so push it! Remember, this ticket does not include Saturday nights. If a guest ONLY wants a 1 Day admission to Universal with HHN, sell them the 1 Day Ticket and have them upgrade at the park for HHN.

INCENTIVES
Sea World – From 9/23 until 10/18, for every $1000 in Sea World revenue you will get a drawing ticket. On 10/19, we will do 3 drawings for a Howl-O-Scream Fright Fest package!             Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.

Employee Notes: Congrats to Antonio for 1 year on 10/18 and Kyle for 1 year on 10/22!

If a guest asks about Halloween Horror Nights, here’s the process: Ask if they will be visiting the parks during the daytime as well. If they are, try to talk them into the 2 or 3 Day PTP Combos with HHN. With these tickets, they get either the 2 or 3 Days to both Universal and Islands of Adventure and ONE visit to HHN on ANY night they are running HHN during the 14 day period EXCEPT FOR SATURDAYS. If they only want to go ONE day to the parks – It is cheaper for the guest if you sell them the regular 1 Day park ticket and have them buy the “Add On” inside the park for HHN. If they ONLY want to go to HHN – check the event nights for which night they want to go to make sure they are operating and sell them the ticket for either Sunday – Thursday or Friday – Saturday. Please call a lead or manager if you have questions.

FOR THE FORMER STARWOOD FOLKS
We want to thank all of you for your patience. We know it’s taking some getting used to for our POS system, and it seems like it takes a long time to process transactions for many of you. But we are confident that as you get more familiar with it, you will become much quicker and more comfortable with the process. The good news is that we are moving to a system in the next couple of months that will be similar to your old POS system! So hang in there and it will get better! Please keep a positive attitude and please do not complain to co-workers about the paperwork. Word is getting to management that you guys are complaining a lot and it doesn’t come across well. We are doing our best to help you all through this and make it easier – and it will get easier. If you are still having issues, do not complain to the resort staff, but let Cindy or Armando know and we will get someone to work with you.  Thanks!

BLIZZARD BEACH IS CLOSED
We had conflicting information, so to clarify; the Disney Times & Information is incorrect. Blizzard Beach is closed through January 2nd, 1016 and Typhoon Lagoon remains open. Please make sure anyone that purchases Water Park tickets or the Water Park Fun & More options is aware of this.

ORLANDO CITY TICKETS
The next home match is Friday, 10/16 at 7:00 pm against NYCFC. You may wear your Orlando City shirts on Friday, or Thursday if you are off on Friday. Call Marc 407-506-7692

ORLANDO MAGIC TICKETS
Remember, we have 2 company tickets in Terrace B, Section 111, Row 8, Seats 13 and 14 on the aisle next to Section 112. If you need these tickets, call Rick S. or Kymry. For all other tickets, call Marc or any manager to book. You will no longer call the Magic directly. We will be able to access all available tickets. You will put it in the POS and CHARGE the guest. Once we book the tickets, we will put them in Drop Box and you will be able to print them out and give the guest the actual tickets. They will no longer need to go to Will Call. The next home game is Tuesday, October 13 vs. the Miami Heat at 7pm.

ANA MARIA OUT 10/2 – 10/12
Ana Maria will be gone from 10/2 – 10/12. Please call any other manager during this time. Kymry will be doing the check-ins every morning except for Sunday. She will be back to work on 10/13

HARD (PREACTIVATED) DISNEY TIX
All Disney Water Park, DisneyQuest, and After 4, After 2, and 2 Day After 2 Convention tickets are all pre-activated. They do NOT need to be swiped. These tickets must be counted and verified twice daily – at the beginning and end of your shift. When selling them, please put the total amount sold during your shift in the “Sold” column and be sure to subtract them from your starting inventory to get your ending counts.

COUNTERFEIT $100’S CIRCULATING
Please use the counterfeit pens and check the security features on all $100 bills.  Look at When to Work Message that was sent out if you are unsure about how to check for the other security features.

PHONES MUST BE ANSWERED
We know that if you have a line, you may not be able to get to the phone calls. But please just answer it and ask for the guest to please hold.  This has been requested by the management of both Vistana Resort and Vistana Villages.

ORDER SUPPLIES FOR THE WEEKEND
Please make sure you order any supplies needed for the weekend by 3 pm Friday. This is especially important for any Visa cards, hard ticket inventory, or Disney shells that you may need. Use the link in the left column of the AGS Homepage.

FOR DISNEY TICKET ACTIVATION, YOU MUST GET “CONGRATULATIONS” PAGE
When activating Disney tickets, you must get to the “Congratulations” page and be able to “Print Guest Copy”. If you do not see this, the tickets are not active.

PLEASE READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER                     This is your LAST chance to check for any mistakes so please take 30 seconds and read EACH TICKET OUT LOUD to the guest as you hand them over.  We’ve had multiple problems this week with guest’s getting blank Disney shells and also guests buying Universal Park-to-Park tickets and getting Base tickets.  When you read EACH TICKET on the Disney Congratulations page OUT LOUD, this prevents errors, as does reading each Universal ticket to the guest.

MICKEY’S NOT SO SCARY – MNSSHP
We can now book all dates in October. There are 2 rates – Fridays (and 10/29) and SAME EVENT DAY PURCHASES – and Sunday – Thursdays. When you quote the prices, you must say “Including the service charge, the price is….” We cannot book for a sold out night (like 10/31). They will be non-refundable, and as of now, only the managers will be able to book these and put the actual tickets in Drop Box for you. They will not have to go to Will Call to get the tickets.

INCENTIVES
Sea World – From 9/23 until 10/18, for every $1000 in Sea World revenue you will get a drawing ticket. On 10/19, we will do 3 drawings for a Howl-O-Scream Fright Fest package that includes: 2 admissions to Howl-O-Scream; 2 Fright Feast Buffet tickets that includes Early Access to the Houses, and 2 VIP Front of the Line Access Passes. If the winner can’t attend, we will offer a $100 gift card instead. Sell all Sea World products to maximize your chances!                                                           Discovery Cove – From 9/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold. DCO includes 14 days of SW/AQ tickets!

Employee Notes: Congrats to Diane for 3 years back on 10/12 and Steve H. for 4 years, and Melissa for 5 years on the same date, and Michel for 1 year on 10/14! Happy Birthday to Leah on 10/13 and Veronica on 10/14!

We are very excited to welcome Sheraton Vistana and Starwood as a partner and we welcome the entire staff that has joined the AGS team! We know that this is a difficult time, but we are here to help you and make this transition as smooth as possible. We’d also like to welcome Cindy Fuller, as an addition to the management team. Cindy will eventually be over all of the gifting teams! We know there will be some bumps along the way, but we will all get through it together. Again, WELCOME ABOARD!

ANA MARIA OUT 10/2 – 10/11
Ana Maria will be gone from 10/2 – 10/11. Please call any other manager during this time. Kymry will be doing the check-ins every morning except for Sunday.

RUMOR CLEAR UP
Vendors are spreading some rumors out there so we want to clear everything up. Armando has already met with the Gifting Team, so they are already aware of this. Diamond is taking back all of the ticketing at their resorts and training their OPC’s to sell tickets. They are starting with Liki Tiki on Wednesday, 10/7 and will go one by one with the slower resorts first, with a final target date of mid-December for Mystic Dunes. This is ALL very fluid and could change. The executives even admitted that if they see it is not working, they may ask AGS to come back into the resorts. What does this mean to you all? Nothing. You will still have your jobs with AGS. We have been short-staffed for so long that we intend on keeping all of you. We have more properties coming online so we should have a place for everyone.

WORKING WITH OPC’S – FIRST SHOT
Just a reminder that OPC’s get the first crack at every guest. If a guest comes to you first, you must say “Did you hear about the specials?” and refer them over. Make sure they are referring them back to you to sell tickets if they don’t qualify or they don’t book them. Please try to work well together and everyone can make money!

ORLANDO CITY TICKETS
The next home match is Saturday, 10/3 at 7:30 pm against the Montreal Impact. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday. Call Marc 407-506-7692

ORLANDO MAGIC TICKETS
Remember, we have 2 company tickets in Terrace B, Section 111, Row 8, Seats 13 and 14 on the aisle next to Section 112. If you need these tickets, call Rick S. or Kymry. For all other tickets, call Marc or any manager to book. You will no longer call the Magic directly. We will be able to access all available tickets. You will put it in the POS and CHARGE the guest. Once we book the tickets, we will put them in Drop Box and you will be able to print them out and give the guest the actual tickets. They will no longer need to go to Will Call. The first game is Saturday, October 3rd against the Charlotte Hornets at 7:00 pm. So make sure your guests are aware!

HALLOWEEN HORROR NIGHTS
Let’s really try to get our guests into the 2 Day PTP w/HHN. The commission on this ticket is almost $10! So if anyone comes up asking about HHN, ask them about going to the parks during the day as well. Remember, with this ticket they can go to Universal and Islands of Adventure with PTP access for any 2 days during a 14 day period. They get ONE NON-SATURDAY HHN admission anytime during this 14 day period. Please make sure they know that they CANNOT do HHN on a Saturday!

READ TICKETS OUT LOUD TO GUEST!
We continue to have problems with guests getting the wrong tickets, particularly with Universal Studios. PLEASE read each ticket OUT LOUD to the guest and review them on the receipt as well.

MICKEY’S NOT SO SCARY – MNSSHP
First of all, hard tickets should no longer be at the locations. Those tickets were ONLY valid for dates in September. We can now book all dates in October. There are 2 rates – Fridays (and 10/29) and Sunday – Thursdays. Because we make no money on these tickets, we had to add a service charge, so when you quote the prices, you must say “Including the service charge, the price is….” All of these dates are subject to being sold out, and unlike the hard tickets, we cannot book for a sold out night (like 10/31). They will be non-refundable, and so of now, only the managers will be able to book these and put the actual tickets in Drop Box for you. They will not have to go to Will Call to get the tickets.

UPGRADE TICKETS
Let’s make sure we are asking discovery questions like “How long are you staying?” to try to get the best tickets sold. No one should walk away with One Day tickets without being explained the multi-day options and advantages of buying them.

DON’T FORGET CONVENTION TICKETS
Remember if you have anyone here on a convention or business meeting, you can offer them – and their families – the convention tickets. These are GOOD profit tickets and can help during the slow time. Make sure they are qualified!

INCENTIVES
Sea World – From 9/23 until 10/18, for every $1000 in Sea World revenue you will get a drawing ticket. On 10/19, we will do 3 drawings for a Howl-O-Scream Fright Fest package that includes: 2 admissions to Howl-O-Scream; 2 Fright Feast Buffet tickets that includes Early Access to the Houses, and 2 VIP Front of the Line Access Passes. If the winner can’t attend, we will offer a $100 gift card instead. Sell all Sea World products to maximize your chances!                                                            Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold. Remember, Discovery Cove is all inclusive and includes 14 days unlimited use of Sea World and Aquatica!

Employee Notes: Congrats to Liliana for 8 years on 10/5! Happy Birthday to KB on 10/3 and Shannon on 10/9!