If a guest asks about Halloween Horror Nights, here’s the process: Ask if they will be visiting the parks during the daytime as well. If they are, try to talk them into the 2 or 3 Day PTP Combos with HHN. With these tickets, they get either the 2 or 3 Days to both Universal and Islands of Adventure and ONE visit to HHN on ANY night they are running HHN during the 14 day period EXCEPT FOR SATURDAYS. If they only want to go ONE day to the parks – It is cheaper for the guest if you sell them the regular 1 Day park ticket and have them buy the “Add On” inside the park for HHN. If they ONLY want to go to HHN – check the event nights for which night they want to go to make sure they are operating and sell them the ticket for either Sunday – Thursday or Friday – Saturday. Please call a lead or manager if you have questions.

FOR THE FORMER STARWOOD FOLKS
We want to thank all of you for your patience. We know it’s taking some getting used to for our POS system, and it seems like it takes a long time to process transactions for many of you. But we are confident that as you get more familiar with it, you will become much quicker and more comfortable with the process. The good news is that we are moving to a system in the next couple of months that will be similar to your old POS system! So hang in there and it will get better! Please keep a positive attitude and please do not complain to co-workers about the paperwork. Word is getting to management that you guys are complaining a lot and it doesn’t come across well. We are doing our best to help you all through this and make it easier – and it will get easier. If you are still having issues, do not complain to the resort staff, but let Cindy or Armando know and we will get someone to work with you.  Thanks!

BLIZZARD BEACH IS CLOSED
We had conflicting information, so to clarify; the Disney Times & Information is incorrect. Blizzard Beach is closed through January 2nd, 1016 and Typhoon Lagoon remains open. Please make sure anyone that purchases Water Park tickets or the Water Park Fun & More options is aware of this.

ORLANDO CITY TICKETS
The next home match is Friday, 10/16 at 7:00 pm against NYCFC. You may wear your Orlando City shirts on Friday, or Thursday if you are off on Friday. Call Marc 407-506-7692

ORLANDO MAGIC TICKETS
Remember, we have 2 company tickets in Terrace B, Section 111, Row 8, Seats 13 and 14 on the aisle next to Section 112. If you need these tickets, call Rick S. or Kymry. For all other tickets, call Marc or any manager to book. You will no longer call the Magic directly. We will be able to access all available tickets. You will put it in the POS and CHARGE the guest. Once we book the tickets, we will put them in Drop Box and you will be able to print them out and give the guest the actual tickets. They will no longer need to go to Will Call. The next home game is Tuesday, October 13 vs. the Miami Heat at 7pm.

ANA MARIA OUT 10/2 – 10/12
Ana Maria will be gone from 10/2 – 10/12. Please call any other manager during this time. Kymry will be doing the check-ins every morning except for Sunday. She will be back to work on 10/13

HARD (PREACTIVATED) DISNEY TIX
All Disney Water Park, DisneyQuest, and After 4, After 2, and 2 Day After 2 Convention tickets are all pre-activated. They do NOT need to be swiped. These tickets must be counted and verified twice daily – at the beginning and end of your shift. When selling them, please put the total amount sold during your shift in the “Sold” column and be sure to subtract them from your starting inventory to get your ending counts.

COUNTERFEIT $100’S CIRCULATING
Please use the counterfeit pens and check the security features on all $100 bills.  Look at When to Work Message that was sent out if you are unsure about how to check for the other security features.

PHONES MUST BE ANSWERED
We know that if you have a line, you may not be able to get to the phone calls. But please just answer it and ask for the guest to please hold.  This has been requested by the management of both Vistana Resort and Vistana Villages.

ORDER SUPPLIES FOR THE WEEKEND
Please make sure you order any supplies needed for the weekend by 3 pm Friday. This is especially important for any Visa cards, hard ticket inventory, or Disney shells that you may need. Use the link in the left column of the AGS Homepage.

FOR DISNEY TICKET ACTIVATION, YOU MUST GET “CONGRATULATIONS” PAGE
When activating Disney tickets, you must get to the “Congratulations” page and be able to “Print Guest Copy”. If you do not see this, the tickets are not active.

PLEASE READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER                     This is your LAST chance to check for any mistakes so please take 30 seconds and read EACH TICKET OUT LOUD to the guest as you hand them over.  We’ve had multiple problems this week with guest’s getting blank Disney shells and also guests buying Universal Park-to-Park tickets and getting Base tickets.  When you read EACH TICKET on the Disney Congratulations page OUT LOUD, this prevents errors, as does reading each Universal ticket to the guest.

MICKEY’S NOT SO SCARY – MNSSHP
We can now book all dates in October. There are 2 rates – Fridays (and 10/29) and SAME EVENT DAY PURCHASES – and Sunday – Thursdays. When you quote the prices, you must say “Including the service charge, the price is….” We cannot book for a sold out night (like 10/31). They will be non-refundable, and as of now, only the managers will be able to book these and put the actual tickets in Drop Box for you. They will not have to go to Will Call to get the tickets.

INCENTIVES
Sea World – From 9/23 until 10/18, for every $1000 in Sea World revenue you will get a drawing ticket. On 10/19, we will do 3 drawings for a Howl-O-Scream Fright Fest package that includes: 2 admissions to Howl-O-Scream; 2 Fright Feast Buffet tickets that includes Early Access to the Houses, and 2 VIP Front of the Line Access Passes. If the winner can’t attend, we will offer a $100 gift card instead. Sell all Sea World products to maximize your chances!                                                           Discovery Cove – From 9/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold. DCO includes 14 days of SW/AQ tickets!

Employee Notes: Congrats to Diane for 3 years back on 10/12 and Steve H. for 4 years, and Melissa for 5 years on the same date, and Michel for 1 year on 10/14! Happy Birthday to Leah on 10/13 and Veronica on 10/14!