We are having challenges with the runner getting around to all the locations in a timely manner. Here is what we need each of you to do: Drops/Deposits need to be out and ready to hand over. Some of you are leaving them in the safety deposit box and it takes extra time to go get it. If you are with a guest, do not stop talking to your guest. Continue talking to them, but hand the clipboard and the deposit over to Michel. The managers will NO LONGER be picking up deposits unless Michel is off. But managers will continue to do cash pulls. If you need supplies – continue to order through the supplies request form. The managers will be fulfilling the Supply Request Forms. However, if you need something IMMEDIATELY, please have a note on top of the clipboard for what you need so Michel and get it for you. If you have cash –please have the cash bundled up and ready for Michel to sign out with the Runner Deposit Out slip banded around it.

UNIVERSAL NODES – STORES
When logging in to Instant Ticket Wizard, please make sure you are logging in to the correct store that you are working at and also using the correct node. For those of you at Vistana, you must use the “Vistana” store. Everyone on the gifting team now has access to this. If you don’t, call Rick or Armando and they can give you the access.

SEA WORLD GIFTING TICKETS
If you are doing the gifting ticket, that are a lot of different options. If you do the 2 for $140, they can only be done in sets of 2. If there are 4 people, you must complete a transaction for 2 and then go in and do 2 more. The guest must scan the ticket at the Self Serve Kiosk in front of the park to get the meal voucher. This particular meal voucher is only good for ONE meal, and has specific restrictions. It’s only good for a drink, entrée and dessert in specific restaurants and excludes certain meals. It is NOT All Day Dining. There is another ticket that is more expensive that has the All Day Dining option.

MICKEY’S VERY MERRY XMAS PARTY
We will be carrying MVMCP Hard Ticket (Pre-Activated) inventory for the following dates: 11/13, 11/15, 11/17, and 11/19. These are located in the POS in Miscellaneous Special Events. Our HARD tickets for these dates will be valid EVEN if it’s SOLD OUT. As was with MNSSHP, when these dates are past, we will still be able to sell the additional dates through an AGS Manager as long as the event date is not sold out. You must use the HARD TICKETS for these dates. Please do not have a manager put them in Drop Box. If you are at a location that doesn’t have inventory, order them in advance and we will have them delivered the next day. If you have to get them same day, here are the locations that have inventory: Embassy, WorldQuest, Staybridge, Holiday Inn LBV, Inn @ Calypso, Mystic Lobby, Celebration Suites, Radisson Celebration, VacationVillage, and both Vistana Resorts. Be sure to minus them out of the location you’re getting them from and write what location they’re going to.

GIFT CARD FRAUD
There are people going around trying to use stolen gift cards. Usually they are of Hispanic origin and they try to buy a large amount of tickets. If you have anyone like this, for more than 4 tickets, you MUST have all members of the party in front of you and you must verify the room number with the front desk. We NEVER sell tickets to anyone not staying at the hotel – especially a large amount of tickets.

CONVENTION TICKETS – QUALIFY
Remember, Disney convention tickets are only to be sold to guests here on business or in meeting AND THEIR FAMILIES. Anyone selling these tickets to general guests will be reprimanded unless you get a manager exception.

READ EACH TICKET OUT LOUD
We still have mistakes being made that can’t be corrected, particularly with the Universal Gifting Tickets. Anytime a Universal EPA ticket is printed, it cannot be changed or upgraded because this ticket is not offered at the gate. It is VERY important that when you print these tickets, that you READ EACH ONE OUT LOUD to the guest. This is the last chance you have to catch any errors!

BATCH OUT CREDIT CARD MACHINES
Guys, PLEASE make sure you run a detail report and CLOSE YOUR BATCH! Every day we have a stack of credit card slips come in to the office that have not been batched out. YOUR LAST SLIP MUST READ “SETTLEMENT SUCCESFUL” FOR YOUR MACHINE TO BE CLOSED. If you’re not sure of how to do this, please call a lead to walk you through it.

NOW SELLING ALL EVENTS
Marc has gotten a contract with a company that will allow us to sell ALL events – including concerts, performances, and sporting events. If you have a guest interested in any of these types of events, call Marc 407-506-7692 and he will book it.

BLIZZARD BEACH CLOSED
Remember, when selling any Disney ticket that includes the Water Parks, you MUST tell your guest that Blizzard Beach is CLOSED. Only Typhoon Lagoon is open.

LEGOLAND HOURS
Legoland is closed Tuesday and Wednesday next week, but will be open 7 days the week of Thanksgiving.

INCENTIVES
Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.                                                                                                                 Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Congrats to Karina for 6 years on 11/18, Mackenzie for 1 year on 11/17, and Tonya for 1 year on 11/18!