All indications are showing that this will be a VERY BUSY week, and we should start getting slammed on FRIDAY NIGHT. Please be prepared! Get to your location EARLY to make sure you have enough time to verify your bank and all of your hard ticket inventory. Please check your supplies and make sure you have plenty of Disney shells, printer paper, POS and credit card rolls. If you need more, order them through the Supplies Request Form, or if you need them right away, leave a note on top of the clipboard so the runner will see it when you hand it over. This way he can fill it right away.

DISNEY TICKETS WITH OPTIONS
Here’s a review of the options, how they work, and what tickets they coordinate with in the POS: BASE – Allows only ONE PARK VISIT per day. HOPPER – Allows visiting MORE THAN ONE OF THE FOUR MAJOR PARKS IN ONE DAY. WATER PARK FUN & MORE (listed as “PLUS” in the POS)– Gives an equal number of visits as the number of days purchased for the 4 Major Parks to Typhoon Lagoon, Blizzard Beach (when it’s open), DisneyQuest, Oak Trail Golf Course and Fantasia Gardens or Winter/Summerland Mini Golf Courses BEFORE 4 pm. The only exception is the 1 Day with WPF gets TWO Visits. Hopping is NOT allowed with this option. If a guest goes to two of these on the same day, it will eliminate two of the visits. BOTH HOPPING AND WATER PARK FUN & MORE (listed as “PREMIUM” in the POS) – Includes BOTH Hopping and WPF options. With this ticket, the guest can ONLY Hop between the FOUR major parks. Hopping is not included on the WPF option and going to multiple WPF options on the same day will eliminate that number from the total. For example, if a guest gets the 4 Day with WPF & More and they visit Typhoon Lagoon and DisneyQuest on the same day, they will have TWO visits left on the option.

BLIZZARD BEACH IS CLOSED!!!!!!!
PLEASE tell guests that get ANY ticket that includes the Disney Water Parks that Blizzard Beach is CLOSED! PLEASE!!

MICKEY’S VERY MERRY XMAS PARTY
November 19 was the LAST VALID DATE for all of the hard tickets that we have in inventory. Any remaining tickets MUST be turned in to the runner. Please be sure to MINUS (-) them out of your inventory and hand them over to the runner along with your drop/deposit. THESE TICKETS WILL NOT BE VALID FOR ANY ADDITIONAL DATES! For all remaining dates, you MUST call an AGS manager and they will put them in DropBox for you. These will be paper tickets that can be scanned directly at the turnstiles and the guest will not have to stop at Will Call.

ENTERPRISE BOOKINGS
Remember, Dollar/Thrifty is to be used first, with Action as our second choice and Enterprise is the back up. Dollar/Thrifty and Action both pay 30%, while Enterprise only pays 25%. If you do book Enterprise ONLINE, you must use the CID#AGS0799 and the PIN #ALL in order to get the proper credit and get paid. Also, we do have secret shoppers on a regular basis checking to make sure you are using the proper procedures for booking rental cars. You must try Dollar/Thrifty FIRST unless the guest specifically requests a different company. Also, all reservations MUST have a voucher printed out through the POS in “Referrals” and you must include this in your deposit envelope. Anyone not following these procedures will be subject to reprimand and/or termination.

CC SLIPS – WHAT TO INCLUDE
These 3 things MUST be included on EVERY credit card slip: 1) Tickets purchased (you can abbreviate); 2) ID number; and 3) Room number. Many of you are forgetting to write the TICKETS PURCHASED ON EACH SLIP. This is critical, not only if we get chargebacks, but also to help YOU BALANCE. That way you can go back and track each sale to make sure you charged the same amount to the guest that you put in the POS.

BALANCING PAPERWORK
Some of you are still having problems balancing and finishing your paperwork. The EASIEST way to figure out your deposit is to SET YOUR NEXT DAY BANK FIRST. You should do this by counting from the lowest up (starting with coins, $1’s, $5’s, $10’s and $20’s) until you get to around $100 for the next day bank. Then everything left should be what you deposit and you put this in your deposit column. This should be your credit card slips, travelers’ checks and all large bills. So if you set your NEXT DAY BANK FIRST, everything leftover will be what you deposit in your drop!

ORLANDO MAGIC TICKETS
We have 4 home games coming up: 11/21-Kings, 11/25-Knicks, 11/27-Bucks, and 11/29-Celtics. You make GREAT commission on these sales so suggest them to your guests!

READ EACH TICKET OUT LOUD
We want you guys to make a LOT of money during this time, so let’s make it MISTAKE FREE by not giving out the wrong tickets. HOW? By READING EACH TICKET OUT LOUD to the guest as you hand them over. Make sure if the guest paid for PTP Universal tickets that they get PTP. Make sure you get to the “Congratulations” page for Disney.

LEGOLAND HOURS
Legoland is open 7 days next week and then will go back to being closed Tuesday and Wednesday for a couple weeks.

INCENTIVES
Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.                                                                                                                 Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Congrats to Shirley for 6 years on 11/26! Happy Birthday to Carolina on 11/24, Erika on 11/21 and Pete on the same date! We hope each of you find time to give thanks for all of your blessings during this Thanksgiving holiday!  Happy Thanksgiving!