We continue to have to give refunds because guests are not getting the correct information. As a good concierge, it is your responsibility to know the park hours for all tickets that you are selling. Be especially aware if the parks are closing early due to a special event. Legoland is closed Tuesdays and Wednesdays. The Magic Kingdom closes early when there is MVMCP. Also, be careful on general information. We had to refund almost $50 to a guest that was told the I-Ride Trolley would take them to the Marriott World Center. If you are not sure of the information, please Google it or call a lead or a manager before giving out the incorrect information.

MICKEY’S VERY MERRY XMAS PARTY
We will be carrying MVMCP Hard Ticket (Pre-Activated) inventory for the following dates: 11/8, 11/10, 11/12, 11/13, 11/15, 11/17, and 11/19. These are located in the POS in Miscellaneous Special Events. Our HARD tickets for these dates will be valid EVEN if it’s SOLD OUT. For now, we will ONLY be keeping these tickets at strategic locations, so when you have a guest needing them, we will have them transferred in to your location. When these dates are past, we will be able to sell the additional dates through an AGS Manager as long as the event date is not sold out.  With our tickets, the guest can enter the Magic Kingdom as early as 4 pm.

DRESS CODE
We can’t stress how important it is for each of you to dress professionally. This means shirts should be neat and pressed and the appropriate pants must be worn – dress slacks, preferably black. No one should be behind the desk out of uniform. Also, there is to be no food or drinks behind the desk. If you get a drink or a snack, please go to a designated break area or go out of view of the guests.

SHIFT CHANGE                                                                                                                                                 If you are working an AM shift and there is a PM shift following you, you CANNOT leave until the PM person is there!  If the PM person is not there when it’s time for you to leave, call the office and we will find out where they are.

DEPOSITS / DROP ENVELOPES                                                                                                                     Effective immediately, when you come in for your shift, you must note at the bottom of the log sheet what deposit/drop envelopes are in the safety deposit box.  If there is NOT one there from the previous shift, you MUST notify the MOD immediately.  Of course this does not apply to the Starwood locations that have a drop safe.  Thank you!

SEA WORLD / BG PRICE INCREASE
Effective 11/2, Sea World has increased the any day ticket price by $2 for both Sea World and Busch Gardens. The weekday price has not been affected.

AQUATICA 50% OFF
We have a clarification. You CANNOT sell this ticket at full price because the ticket clearly states 50% off. If the guest knows about this offer, you must sell it at the 50% off price All Vistana locations should be using this ticket for the VIP list

BUNDLES – WET ‘N WILD
When selling the 3 or 4 Park Bundles, you NEVER print Wet ‘n Wild tickets individually. They are always to be printed as part of a combo with Universal. For Example, if it’s the 2 Day Base Universal bundle, you would print the 2 Day Base WITH Wet ‘n Wild combo , NOT a 2 Day Base Universal with separate Wet ‘n Wild tickets. Please look carefully in the Universal Ticket Store and the bundle descriptions when printing these tickets.

AGS HOMEPAGE PASSWORDS
We have once again password protected the AGS Homepage. You will be prompted to enter a username and password when accessing our homepage. If you have not yet received it, please call a lead or manager. Also, NEVER store passwords on the computer. If you are prompted to store them, ignore it or select “never”.

LEGOLAND SALES ENTERED WRONG
There is still a handful of you entering Legoland sales wrong. Remember, you should not be offering the BOGO’s unless you are at a Gifting or Timeshare location or if the guest mentions that they saw this offer. When entering it in the POS, if you enter “1” LLBOGO A that means you will print ONE ADULT and ONE CHILD FREE in the Legoland Gifting Store. There must ALWAYS be the SAME NUMBER of Adults and Children printed out of this store. Any additional tickets should be printed out of the Guest Services store and any additional tickets should be charged the REGULAR Legoland prices.

PUSH HIGH PROFIT TICKETS!
Now that most of you have gotten the hang of the POS, we need to work on increasing sales of all high profit tickets. For every Universal ticket sold, suggest Blue Man Group and offer $10 if they buy them together. If anyone asks about restaurants or dinner suggestions, always suggest Dinner Shows. Use this phrase: “For about the same price as a nice dinner out, why don’t you take your family out for 2 hours of entertainment as well?” Anyone going to Disney Springs should be pitched on Cirque and DisneyQuest. These are GREAT PROFIT tickets and we pay 20% commission on these! For the day time attractions, focus on Legoland, Sea World, Disney 4 Day or higher with an option and Universal 2 Day PTP or higher.

READ EACH TICKET OUT LOUD
We are having far too many careless mistakes made. Many of these mistakes could be avoided by reading EACH ticket out loud to the guest as you pass them over. Remember, you must get to the “Congratulations” page for Disney and be able to “Print Guest Copy”.

BATCH OUT CREDIT CARD MACHINES
Remember, your last slip must read “SETTLEMENT SUCCESSFUL”. If it doesn’t, you have not batched out your credit card machine. If you are unsure of how to do this, call a lead for help.

ARMANDO’S VACATION
Armando will be on vacation from 10/31 – 11/9. Please call any other managers for help during this time. He will be on a cruise and out of cell phone contact from 11/5 – 11/9. Thank you!

INCENTIVES
Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.                                                                                                                Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                          Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Happy Birthday to Ann M. on 11/8 and Daniel on 11/12! Congrats to Mahvash for 10 years on 10/31!