Here are some of the phone calls from irate guests that we’ve gotten this week, just to let you know what we have to deal with: Guests got Magic Kingdom tickets instead of Epcot; Guest paid for park hopping but got base tickets; Guests got BLANK SHELLS and got to the gate with a confirmation page that says “ERROR” on it. ALL OF THESE COULD HAVE BEEN AVOIDED IF EACH OF THE TICKETS ON THE CONFIRMATION PAGE WERE READ OUT LOUD TO THE GUEST AS THEY WERE HANDED OUT. You guys have no idea how often we get yelled at for mistakes and the amount of money we have to refund because of this. PLEASE, take 10 seconds to READ EACH TICKET out loud to the guests.

NEW SEA WORLD TICKETING
Effective January 1st, Sea World is going to a new pricing structure called “Choose Your Adventure”. There will be 1 visit for either Sea World or Busch Gardens, and Aquatica separately. There will also be 2 or 3 Visits for any of the 3 parks. The Unlimited Visits will offer unlimited visits for all 3 parks for 14 days with FREE PARKING for all parks. All of these will be in the POS starting tomorrow. The Weekday Tickets will be discontinued.

TYPHOON LAGOON CLOSING 1/4
Please be advised that Typhoon Lagoon will be closing January 4th, and Blizzard Beach will be re-opening. However, due to forecasted low temperatures, all Water Parks are expected to be closed from January 2nd – January 4th.

ORLANDO EYE CLOSED 1/4 – 1/13
Don’t forget that the Orlando Eye will be closed for scheduled maintenance from 1/4 – 1/13. Madame Toussads and the SeaLife Aquarium will be open as normal.

OUTTA CONTROL MAGIC SHOW AT WONDERWORKS CLOSED 1/11-1/18
They are closed to refinish their floors and will re-open for shows starting 1/19.

NEW YEAR’S EVE OPTIONS
When guests ask for things to do on New Year’s Eve, you should always think in terms of what we could sell them. That means, you should NOT suggest the specially ticketed event at CityWalk or bars downtown. The BEST THING TO OFFER IS THE DINNER SHOWS. Both Medieval Times and Pirate’s are offering an “UPGRADE” for our tickets. For Medieval Times, all tickets should be sold AT FULL PRICE – NO DISCOUNTS – AND THEN THEY UPGRADE FOR AN ADDITIONAL $15 for the 9:30 pm New Year’s Eve show. As soon as we get information on the rest of the options, we will let you know.

UNIVERSAL EPA CHANGES
Starting January 4th – March 20th, the EPA portion of any Gifting Tickets will be for Universal Studios only. Guests with EPA tickets will be able to enter the park 1 hour prior to park opening and will have access to Despicable Me and Harry Potter and the Escape from Gringotts. The Hogwarts Express will begin operating ½ hour prior to normal park opening.

4 DAY BASE – 5TH DAY FREE
Because our cost on a 5 Day Base is the same as a 4 Day Base, if someone wants a 4 Day Disney Base ticket, you should ALWAYS print the 5 Day Disney Base ticket. This is especially true for the Starwood VIP list, since IT’S ON THE LIST AND THEY EXPECT TO GET THE 5TH DAY FREE. Twice in the last week we’ve had to refund money to guests who were printed a 4 Day Disney Base ticket instead of the 5 Day. Please be careful!

BLUE MAN GROUP HOLIDAY PRICING
The last day for Holiday pricing is SUNDAY, 1/3. Prices will return to normal for shows starting Sunday 1/4. If you have guests getting a VIP price, the price MUST BE ADJUSTED UP BY $10 DURING THIS TIME. Explain to the guest that this is not our policy, but Blue Man Groups and we have no choice.

REFUNDS ON LOG SHEET
If there are any refunds made to a guest, you must write a DETAILED explanation on your Log Sheet, including the manager that approved the refund. Too many times Laura has to send notes out to try to figure out what they are for.

MATCH UP EOD REPORTS
Please make sure you are running EOD reports for EVERY attraction and that you match up your printed tickets with your POS report. When it’s this busy, if you don’t do this, it really causes a hardship on Laura to verify everything and it puts in doubt her ability to process payroll on time. If your Universal or Sea World tickets don’t balance, you must run a “detail” report and return the FIRST set of any duplicate tickets. If you have Disney tickets that need to be voided, please highlight the ones on your Disney EOD report, write “void” next to them, and send the shells to the office to be voided.

UPCOMING EVENTS IN ORLANDO
Here is a link through TickPick for upcoming events that we can sell in Orlando: http://blog.tickpick.com/upcoming-events-in-orlando/. Here are some of the highlights: Ringling Bros and Barnum & Bailey Circus, 1/14 – 1/18; Paul Anka, 1/14; Macklemore &Ryan Lewis, 1/20; WWE Royal Rumber, 1/24. Please call a lead to book any of these events for you.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party!

Employee Notes: Happy Birthday to Valerie on 1/2! We wish each and every one of you a Prosperous New Year!

From Christmas Day through New Year’s Eve Day, the Magic Kingdom will be closing by 11 am due to capacity. PLEASE BE SURE TO TELL ANY GUESTS GOING TO THE MAGIC KINGDOM OVER THE NEXT WEEK THAT THEY MUST BE AT THE PARK BY 10 AM. Otherwise they may not be able to get into the park. This is a GREAT time to suggest the Park Hopper option! That way if one park is too crowded or closes to capacity, they can hop to another park. The number to call is 407 560-5000. Hit prompt 2 for Theme Park Availability

KYMRY
Unfortunately Kymry is no longer with AGS. We want to thank her for her years of dedication and bringing her upbeat personality to our company. We wish her the best of luck with her future endeavors. For those of you on the Dual Team, if you have any questions regarding the booking of tours, please contact Armando or Ana Maria.

SUPPLIES
Every location should have in backup at LEAST 3 packs of Adult shells and 1 pack of Child shells. This is in addition to any OPEN packs. If you do not have this many, PLEASE get them from the runner. We cannot afford to run out of shells in the middle of transactions. Everyone should have a FULL pack of printer paper as backup. Also, please make sure you have at least 2 backup rolls of credit card and POS tape.

BE CAREFUL ON TIMES AND GIVING OUT INFORMATION
Be aware that due to the holidays, many of the NORMAL times of events are different. For example, Illuminations at Epcot is always at 9 pm. However, because of the Candlelight Processional, it is now at 10:30 pm. If the last shuttle return is at 10 pm, please do not tell the guest to take the shuttle if they want to see Illuminations. Make sure you pull out the “Times and Information” brochure and that your guests know this information.

NEW YEAR’S EVE OPTIONS
When guests ask for things to do on New Year’s Eve, you should always think in terms of what we could sell them. That means, you should NOT suggest the specially ticketed event at CityWalk or bars downtown. The BEST THING TO OFFER IS THE DINNER SHOWS. Both Medieval Times and Pirate’s are offering an “UPGRADE” for our tickets. For Medieval Times, all tickets should be sold AT FULL PRICE – NO DISCOUNTS – AND THEN THEY UPGRADE FOR AN ADDITIONAL $15 for the 9:30 pm New Year’s Eve show. As soon as we get information on the rest of the options, we will let you know.

BLUE MAN GROUP HOLIDAY PRICING
From 12/21-1/3/16, Blue Man Group has HOLIDAY PRICING IN EFFECT. Please be sure to look for this in the POS and charge these prices for any show bookings during this time period. If you have guests getting a VIP price, the price MUST BE ADJUSTED UP BY $10 DURING THIS TIME. Explain to the guest that this is not our policy, but Blue Man Groups and we have no choice.

FINAL POS RECEIPTS MUST BE GIVEN
All guests MUST be given a POS receipt for EVERY sale. If they use a credit card, you should staple this receipt to the customer copy of the credit card receipt. Anyone not giving out an official AGS sales receipt will be subject to reprimand and/or termination. We have secret shoppers out checking on this as part of their reports.

HARD TICKETS AT VISTANA RESORTS
Again, if you are at a location that has any HARD / PRE-ACTIVATED tickets, you MUST give out these tickets FIRST, even if it means PRINTING some, and giving the rest out of your inventory.   This includes Magic Kingdom Adults, Universal PTP Tickets, Gatorland Child tickets, 5 Day Hoppers, etc.  The locations that have these tickets are StayBridge Suites, Vistana Resort, and Vistana Villages. You must make a note on your Product Sales Report if you are giving out any hard tickets so that your sales will match up with your POS report.

ORLANDO MAGIC TICKETS
There are 3 more home games over the next week. Make sure you look over the seating chart and price levels and you’re familiar with all of the upcoming games. The price levels for these games are Blue and Black. If you need a seating and pricing chart, request one on the Supplies Request Form.

READ EACH TICKET OUT LOUD
We cannot stress how important it is to take the FEW SECONDS to read each ticket out loud to the guest as you hand them over. Read EACH ticket on the Disney Congratulations page. Read EACH Universal and Sea World ticket. Again, this is your LAST CHANCE to catch any mistakes made. If you turn in Disney tickets to be voided, be sure to highlight them on your Disney EOD report and write “Void” on the report.

HEALTH INSURANCE
Thanks to all of you who have gotten your insurance forms in on time. If you haven’t, please be sure to fill them out over the weekend. We are turning in all of the forms to the Agent on Monday, so please have them in to the office NO LATER than Monday.

GIFTING QUESTIONS OR UNCERTAINTY– CALL THE TOUR DESK!
If you are not sure about whether something was pre-gifted or not, or if the gift is not clear, instead of giving out the wrong tickets, please CALL THE TOUR DESK!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party!

Employee Notes: Happy Birthday to Debby, Mike, and Claudia on 12/29! Congrats to Jonathan W. for 3 years on 12/31! Merry Christmas! Feliz Navidad!

This weekend marks the beginning of our two busiest weeks of the year, with the days AFTER Christmas being the busiest. Please be prepared. Get plenty of rest. Get to the locations EARLY. Give yourself plenty of time to count your tickets and ENTER YOUR BANK correctly in the POS. You will have a LINE when you arrive. When you develop a line, please be sure to ACKNOWLEDGE the people at the end of the line with a friendly “Hi Folks, I’ll be right with you”. If you don’t do this, you may run the risk of them getting out of line and buying the tickets at the gate. Give them the FunPak or dinner shows to look over while they’re waiting in line.

NO UNIVERSAL DISCOUNTS EFFECTIVE 12/18
Effective tomorrow, Friday, 12/18, we are eliminating the $20 off for the Universal Multi-day Park-to-Park tickets. We feel that during the busy time, there is no need to give this discount. You should approach it this way: If they buy the tickets online, sometimes they will have to wait several hours to get the e-mail confirmation. They will then have to wait in line at a “Will Call” kiosk at the front of the park to get their tickets. Obviously if they buy them from us, they won’t have to go through that. However, if the guest INSISTS on getting the $20 off by buying them directly from Universal, you must call a manager to get approval to do a price match. We will randomly ask to talk to the guest DIRECTLY to verify where they saw the price. We will not honor any discounts from any other websites other than the parks directly. Of course the VIP lists at the timeshare resorts will STILL BE HONORED. You can make $4 or more PER TICKET during the busy time!

SUPPLIES
It is very important that you get the locations stocked up with supplies before the busy time. Make sure you have plenty of Disney shells, POS and credit card rolls, and printer paper. If you are at a gifting location, make sure you have plenty of Visas and AGS Voucher books too. If you need something immediately, leave a note on top of your clipboard for the runner.

DEPOSIT PROCEDURES ON 192 WEST
If you are working BAYMONT, or CLARION SUITES, OR COMFORT INN, you must take your deposit envelope to Park Inn at the end of your shift. You must PHYSICALLY GO BEHIND THE DESK, PUT THE ENVELOPE IN THE TOP OF THE SAFE AND TURN THE SPINDLE. Do NOT hand it to the AGS rep that is working. Also, since the runner doesn’t stop at these locations, if you need supplies, please let Kymry know and she will stock you up.

HEALTH INSURANCE UPDATE
For our group plan, we have chosen Blue Cross of Florida Blue Care HMO Plan 54. There is a summary of benefits located in DropBox in “A Miscellaneous” for you to look over. We will NOT be offering Spouse coverage but we will be offering dependent coverage for any children. Depending on your income level, your cost per bi-weekly pay period will be anywhere from about $48 to $111 for you alone. Dependent coverage will obviously be higher. We will be hand delivering Enrollment Forms to each of you over the next few days. WE MUST HAVE THESE FILLED OUT AND TURNED BACK INTO THE OFFICE BY NO LATER THAN NEXT THURSDAY, 12/24. Even if you DO NOT want the coverage, you must fill out this form and choose “Waive” and give a reason for you declining (i.e. you’re covered under a spouse’s plan or you have Medicare). For those of you averaging less than 30 hours, you will not receive an enrollment form as you will not be eligible for the Group Plan.

STARWOOD PRE-GIFTING
We are now pre-gifting for Starwood at Clarion Universal, Radisson LBV, and Sheraton LBV. There is a procedure sheet posted at each location. Please look over this and be familiar with the procedures. If you have any questions, call Ana Maria.

HARD TICKETS AT VISTANA RESORTS AND STAYBRIDGE SUITES
Again, if you are at a location that has any HARD / PRE-ACTIVATED tickets, you MUST give out these tickets FIRST, even if it means PRINTING some, and giving the rest out of your inventory. The locations that have these tickets are StayBridge Suites, Vistana Resort, and Vistana Villages. You must make a note on your Product Sales Report if you are giving out any hard tickets so that your sales will match up with your POS report.

ORLANDO MAGIC TICKETS
There are 6 home games over the next 2 weeks, so there will be a LOT of opportunities to sell Magic tickets and make money! Make sure you look over the seating chart and price levels and you’re familiar with all of the upcoming games. The price levels for these games are White, Blue and Black. If you need a seating and pricing chart, request one on the Supplies Request Form.

READ EACH TICKET OUT LOUD
We are STILL having mistakes being made with guests getting the wrong tickets. Please be sure to READ EACH TICKET out loud to the guest as you hand them over. It is worth it to take the time to do this instead of making a costly error.

MATCH UP TICKETS ON EOD REPORTS
Please be sure to run your Disney EOD report on the back of your log sheet. Make sure you are VISUALLY checking that all of your Universal tickets match what’s in your POS. If they don’t, run a DETAIL report and return the FIRST SET of any duplicate tickets.

IF YOU HAVE GIFTING QUESTIONS – CALL THE TOUR DESK!
Before handing out the wrong tickets, if you are not sure about anything CALL THE TOUR DESK!   We have had too many mistakes made, and if the voucher isn’t clear, it’s better to clarify with the Tour Desk before gifting the wrong thing.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                       Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party!

Employee Notes: Happy Birthday to Jon F. on 12/21! Congrats to Brian A. for 4 years on 12/19!

With the busy season coming up, we can’t stress how important it is for all of you to follow the correct paperwork procedures. The biggest things are: Not filling out the log sheet completely. Again, please make sure all blanks are filled in, including your name, hours, the location name – and BE SPECIFIC – the ENTIRE BALANCE TABLE and all ending counts for any hard/pre-activated tickets. Be sure to fill out the NEW Log sheet for the next person. Make sure you fill out the starting bank and all STARTING ticket counts for the hard/pre-activated tickets. Batch out your credit card machines. This continues to be a problem. You must CLOSE or SETTLE your machine and you must get a slip that reads “Settlement Successful”. Make sure all transactions are put in ascending order, with the Detail Report on top and the BATCH SETTLEMENT ON THE VERY TOP. All slips must be STAPLED TOGETHER. Please do not send them in loosely. The Disney EOD Report MUST BE STAPLED to the back of your log sheet. If you are sending in any tickets to be voided, you must HIGHLIGHT those ticket codes on the report and write “VOID” next to them. If you are not dropping any cash in your deposit envelope, you must go to “Deposit in Envelope” in the POS and enter “0”. If you ARE putting cash in the envelope, you MUST enter that amount in “Deposit in Envelope” so we know what cash is coming in.

STARTING BANKS
There are still a handful of you not doing this correctly. After you log in to the POS, you must have your bank available and enter the quantity of each denomination. Please do NOT hit cancel and “Adjust In” the amount. For any change, you must enter that as the total without a decimal point. For example if you have $5.36 in change, you will enter that as 536. This rule applies to everyone, including the GIFTING TEAM. For some reason, there are some on the gifting team that don’t think they have to.

MICKEY’S VERY MERRY XMAS PARTY
There are only 4 nights available to sell – 12/10. 12/13, 12/15, and 12/17 (12/17 is priced at the FRIDAY price even though it’s a Thursday because it’s the last night available). All other nights are SOLD OUT. There are TWO PRICES in the POS – 1) Advance Purchase and 2) Same Day, Fridays, and 12/17. Please be VERY careful when quoting prices and be sure to look at the dates. Again, SAME DAY BOOKINGS AND FRIDAYS ARE HIGHER PRICED (AND 12/17). Don’t forget that the Magic Kingdom usually closes early – either 5 pm or 7 pm – on the days of the event, so if you have guests visiting the park during the day, they MUST know that the park is closing early.

DEPOSIT PROCEDURES ON 192 WEST
If you are working BAYMONT, or CLARION SUITES, OR COMFORT INN, you must take your deposit envelope to Park Inn at the end of your shift. You must PHYSICALLY GO BEHIND THE DESK, PUT THE ENVELOPE IN THE TOP AND TURN THE SPINDLE. Do NOT hand it to the AGS rep that is working. Thanks!

HEALTH INSURANCE UPDATE
Under the law, effective January 1st, AGS must offer a group plan to all employees or face a fine or $2000 per employee. We will have the details on this plan by Friday. We know that it will probably be too expensive for most of you, so you will be able to go to the Exchange to apply. However, some of you may not be able to get the subsidy from the government. We know this is difficult for a lot of you, but we have no choice. In order to have coverage by 1/1, you will either need to take the group plan or go ahead and apply on the Exchange by December 15th. We’ll keep you posted.

HARD TICKETS AT VISTANA RESORTS
We are putting a LOT of hard/pre-activated tickets at both Vistana Resort and Vistana Villages. All of you that work here will be responsible for counting and tracking these tickets. Any tickets not accounted for will be charged back to the employee. Always try to give these tickets to the guest FIRST, even if you have to print others. Remember, you EOD reports for printed tickets will NOT match up, so be sure to make a note on your EOD report that you sold HARD tickets so that it will balance.

PAYCHEX ONLINE REGISTRATION
The link is located in the left column of the AGS Homepage. You will need to register using the instructions in DropBox under “A Miscellaneous”.

END OF YEAR INFORMATION
Please make sure all of the information is correct on your check stubs – particularly your address so that W-2’s will go to the correct place. If it needs to be updated, please log in to PayChex Online and do so.

ORLANDO MAGIC TICKETS
We have 4 home game coming up: 12/11 against Lebron James and the Cleveland Cavaliers, 12/16 against the Charlotte Hornets, 12/18 against the Portland Trailblazers, and 12/20 against the Atlanta Hawks. You make GREAT commission on these sales so suggest them!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Happy Birthday to Armando on 12/15, Humberto on 12/17, and Ariel on 12/14! Congrats to Valerie for 5 years on 12/13, Steve N. for 1 year on 12/15, and Armando for 19 years on 12/17! We should be SLAMMED starting next Saturday, 12/19. Please be prepared, mentally and physically for this busy season! Make sure your locations are stocked up and get plenty of rest before then. You’ll need it!

We had $10,000 in chargebacks come in last week. Do you realize that to make this much money back we would have to sell over 1000 Disney or Universal tickets? There is a ring of people going around scamming us by buying tickets with a card that comes up “Declined”. They then come up with a story saying that’s impossible and act like they are calling their bank. Then they’re having our people talk to their “bank” – which is actually a friend of theirs on the other line giving a fake approval code to put in the machine. Here’s the policies we now have in effect and MUST be followed for EVERY credit card transaction: 1) If a card comes up “DECLINED”, you must ask for another card or cash. Even if the guest tells you they have plenty of room on their limit or gives you some other excuse, you CANNOT accept that card. Even if they ask you to try it again, do NOT do it. You NEVER talk to anyone on the guests’ phone. If any questions, YOU MUST call OUR merchant services on OUR phone. 2) For party sizes of more than 4, ALL MEMBERS OF THE PARTY MUST BE IN FRONT OF YOU, you MUST verify that the guest is staying in the hotel and verify the room number with the Front Desk, and a VALID ID must be presented that matches the holder of the credit card. We DO NOT sell tickets to anyone not staying at our hotels. 3) A valid ID must be presented for ALL credit card purchases. 4) These 3 things must be WRITTEN on each credit card slip – What tickets were purchased, the ID number, and the room number. Guys, we cannot have these kinds of losses. If you are in doubt or suspicious of the guest, it’s better to refuse the sale than have losses like this.

CHECK PARK HOURS DAILY
As a good concierge, after you’re settled at the desk, you should check the hours for every park on a daily basis. For now, Legoland is closed Tuesdays and Wednesdays and the Magic Kingdom closes early any day there is MVMCP.

MICKEY’S VERY MERRY XMAS PARTY
All remaining nights must be booked through an AGS manager. There are NOW TWO PRICES in the POS – 1) Advance Purchase and 2) Same Day, Fridays, and 12/17. Please be VERY careful when quoting prices and be sure to look at the dates. Again, SAME DAY BOOKINGS AND FRIDAYS ARE HIGHER PRICED (AND 12/17). December 18th is SOLD OUT. Don’t forget that the Magic Kingdom usually closes early – either 5 pm or 7 pm – on the days of the event, so if you have guests visiting the park during the day, they MUST know that the park is closing early.
STARTING BANKS
EVERY TIME you log in at the beginning of your shift, you MUST COUNT the number of each denomination and ENTER it as your starting bank. THIS GOES FOR EVERYONE – INCLUDING THE GIFTING TEAM! For example if you have $100 in $20’s, you enter “5” in the row for $20’s. Some of you are skipping over this and we CAN’T have this. We need to know that YOU have counted each bill and entered it yourself. If you don’t do this and there is a discrepancy on the bank, YOU WILL BE CHARGED.

RENTAL CARS – DOLLAR/THRIFTY
Dollar/Thrifty must be the FIRST suggestion for rental cars. Action is the back-up with Enterprise third. When booking rental cars, you MUST produce a voucher in the POS under the category “referrals”. Include this voucher in your deposit envelope so we can track the payment. Here are the CDP numbers to use: Dollar – 3024627; Thrifty – 304626; CV# for Hertz – 04N12822. Secret shoppers will be out checking to make sure all of you are using the correct procedures. Anyone not suggesting Dollar/Thrifty first or not following proper procedures will be terminated.

PAYCHEX ONLINE REGISTRATION
In an effort to go paperless and avoid people losing their paycheck stubs, you now have the ability to login to PayChex Online to view all of your pay information. You can do this to view your pay stubs, your W-2’s, and change any information you’d like, including your address and withholding information. The link is located in the left column of the AGS Homepage. You will need to register using the instructions in DropBox under “A Miscellaneous”.

SECRET SHOPPERS ARE OUT
We continue to have secret shoppers out checking on your courtesy, honesty and sales ability. They will be doing transactions as a regular guest using cash. We will be checking to make sure all transactions are recorded correctly. As has been the case in the past, anyone not being honest on transactions and recording them properly will be terminated,

ORLANDO MAGIC TICKETS
We have 1 home game coming up: 12/11 against Lebron James and the Cleveland Cavaliers. This is a GOLD game, and is sure to sell out, so make sure you use the sense of urgency to get the guest to buy tickets. You make GREAT commission on these sales so suggest them!

NEW LOCATIONS
We’re happy to announce the addition of 2 new locations: Paradise Palms and the Delta Resort. Both of these locations will be part of the VIP team which will require the wearing of a blazer and scarves for women and a blazer and tie for men.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Congrats to Delza for 1 year on 12/7! Happy Birthday to Kyle on 12/6! Many of you have been asking about our 25th Anniversary Employee Appreciation Party. We have an exciting announcement coming soon, so stay tuned!