This weekend marks the beginning of our two busiest weeks of the year, with the days AFTER Christmas being the busiest. Please be prepared. Get plenty of rest. Get to the locations EARLY. Give yourself plenty of time to count your tickets and ENTER YOUR BANK correctly in the POS. You will have a LINE when you arrive. When you develop a line, please be sure to ACKNOWLEDGE the people at the end of the line with a friendly “Hi Folks, I’ll be right with you”. If you don’t do this, you may run the risk of them getting out of line and buying the tickets at the gate. Give them the FunPak or dinner shows to look over while they’re waiting in line.

NO UNIVERSAL DISCOUNTS EFFECTIVE 12/18
Effective tomorrow, Friday, 12/18, we are eliminating the $20 off for the Universal Multi-day Park-to-Park tickets. We feel that during the busy time, there is no need to give this discount. You should approach it this way: If they buy the tickets online, sometimes they will have to wait several hours to get the e-mail confirmation. They will then have to wait in line at a “Will Call” kiosk at the front of the park to get their tickets. Obviously if they buy them from us, they won’t have to go through that. However, if the guest INSISTS on getting the $20 off by buying them directly from Universal, you must call a manager to get approval to do a price match. We will randomly ask to talk to the guest DIRECTLY to verify where they saw the price. We will not honor any discounts from any other websites other than the parks directly. Of course the VIP lists at the timeshare resorts will STILL BE HONORED. You can make $4 or more PER TICKET during the busy time!

SUPPLIES
It is very important that you get the locations stocked up with supplies before the busy time. Make sure you have plenty of Disney shells, POS and credit card rolls, and printer paper. If you are at a gifting location, make sure you have plenty of Visas and AGS Voucher books too. If you need something immediately, leave a note on top of your clipboard for the runner.

DEPOSIT PROCEDURES ON 192 WEST
If you are working BAYMONT, or CLARION SUITES, OR COMFORT INN, you must take your deposit envelope to Park Inn at the end of your shift. You must PHYSICALLY GO BEHIND THE DESK, PUT THE ENVELOPE IN THE TOP OF THE SAFE AND TURN THE SPINDLE. Do NOT hand it to the AGS rep that is working. Also, since the runner doesn’t stop at these locations, if you need supplies, please let Kymry know and she will stock you up.

HEALTH INSURANCE UPDATE
For our group plan, we have chosen Blue Cross of Florida Blue Care HMO Plan 54. There is a summary of benefits located in DropBox in “A Miscellaneous” for you to look over. We will NOT be offering Spouse coverage but we will be offering dependent coverage for any children. Depending on your income level, your cost per bi-weekly pay period will be anywhere from about $48 to $111 for you alone. Dependent coverage will obviously be higher. We will be hand delivering Enrollment Forms to each of you over the next few days. WE MUST HAVE THESE FILLED OUT AND TURNED BACK INTO THE OFFICE BY NO LATER THAN NEXT THURSDAY, 12/24. Even if you DO NOT want the coverage, you must fill out this form and choose “Waive” and give a reason for you declining (i.e. you’re covered under a spouse’s plan or you have Medicare). For those of you averaging less than 30 hours, you will not receive an enrollment form as you will not be eligible for the Group Plan.

STARWOOD PRE-GIFTING
We are now pre-gifting for Starwood at Clarion Universal, Radisson LBV, and Sheraton LBV. There is a procedure sheet posted at each location. Please look over this and be familiar with the procedures. If you have any questions, call Ana Maria.

HARD TICKETS AT VISTANA RESORTS AND STAYBRIDGE SUITES
Again, if you are at a location that has any HARD / PRE-ACTIVATED tickets, you MUST give out these tickets FIRST, even if it means PRINTING some, and giving the rest out of your inventory. The locations that have these tickets are StayBridge Suites, Vistana Resort, and Vistana Villages. You must make a note on your Product Sales Report if you are giving out any hard tickets so that your sales will match up with your POS report.

ORLANDO MAGIC TICKETS
There are 6 home games over the next 2 weeks, so there will be a LOT of opportunities to sell Magic tickets and make money! Make sure you look over the seating chart and price levels and you’re familiar with all of the upcoming games. The price levels for these games are White, Blue and Black. If you need a seating and pricing chart, request one on the Supplies Request Form.

READ EACH TICKET OUT LOUD
We are STILL having mistakes being made with guests getting the wrong tickets. Please be sure to READ EACH TICKET out loud to the guest as you hand them over. It is worth it to take the time to do this instead of making a costly error.

MATCH UP TICKETS ON EOD REPORTS
Please be sure to run your Disney EOD report on the back of your log sheet. Make sure you are VISUALLY checking that all of your Universal tickets match what’s in your POS. If they don’t, run a DETAIL report and return the FIRST SET of any duplicate tickets.

IF YOU HAVE GIFTING QUESTIONS – CALL THE TOUR DESK!
Before handing out the wrong tickets, if you are not sure about anything CALL THE TOUR DESK!   We have had too many mistakes made, and if the voucher isn’t clear, it’s better to clarify with the Tour Desk before gifting the wrong thing.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                       Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party!

Employee Notes: Happy Birthday to Jon F. on 12/21! Congrats to Brian A. for 4 years on 12/19!