There still seems to be some confusion on the Sea World tickets. We have changed the pricing in the POS to match their online pricing, so there is no need to give additional discounts. Basically if a guest wants: Aquatica – print Aquatica; Sea World OR Busch Gardens – Print “Choose Your Adventure – 1 Visit” located the second from the bottom of EZ Ticket store; Sea World AND Aquatica – Print Sea World/Aquatica combo ticket ONLY if the guest knows for SURE they are only going ONCE to each of these parks; Sea World and/or Busch Gardens and/or Aquatica – Print “Choose Your Adventure 2 or 3 Visits” based on if your guests wants 2 or 3 visits to ANY of the 3 parks; “Choose Your Adventure Unlimited Visits” if your guest wants 14 days with UNLIMITED visits to ALL 3 PARKS and FREE PARKING (This ticket should also be printed for the 6 Park Flex/Bundle). Things to keep in mind: Any 2 or 3 Visit tickets allow the same park to be repeated if desired. For example, a guest can go to Sea World TWICE with the 2 Visit ticket, or with the 3 visit ticket a guest can go to Sea World TWICE and Busch Gardens ONCE. The do NOT have to go to a different park for each visit.

WATER PARKS – CLOSURES
With it being the winter season, you must advise your guests that purchase ANY ticket that includes a water park that if the temperatures DROP BELOW 70, there is a possibility that they will close. Have them check the weather forecast and remind them that the tickets are NON-REFUNDABLE and they are buying them at their own risk. We CANNOT refund water parks that are purchased as part of a combo ticket! Also, DON’T FORGET TO TELL YOUR GUESTS THAT TYPHOON LAGOON IS NOW CLOSED AND ONLY BLIZZARD BEACH IS OPEN.

ORLANDO EYE NOW OPEN
The Orlando Eye has finished their maintenance and has now re-opened.

HAPPY MLK DAY!

CONVENIENCE FEES
Please do not lie about Convenience Fees. When selling the One and Two Day Disney tickets, you must disclose it this way – “While we pay the same price as everyone else for these tickets, we want to offer them to our guests so they don’t have to stand in line and also allow them the ability to set up the Fast Pass in advance. We do have to charge a Convenience Fee in order to cover the costs associated with these tickets, like credit card fees. However, if you don’t want these advantages, you’re welcome to wait in line at the gate”. DO NOT LIE and say the prices are the same please!

HEALTH INSURANCE UPDATE
Due to delays with Blue Cross, the effective date for the new Group Plan will be FRIDAY, 1/15. Sorry for the inconvenience. Everyone should be loaded in the system and your Policy numbers should be available by the middle of next week. Just a reminder that in order to keep your insurance, you must be scheduled a minimum of 30 hours per week. Anyone not maintaining 30 hours will be canceled.

ALL REFUNDS MUST BE APPROVED
If a guest asks about a refund, you can remind them that all tickets are non-refundable, but if they insist, please call the office or a manager. We WILL refund unused tickets with a 15% restocking fee. All refunds must be explained IN DETAIL on your log sheet, including the manager that approved it.

LEGOLAND CLOSED TUES & WED
Legoland is back to being CLOSED on Tuesdays and Wednesdays. As with all parks, check your calendars daily!

OUTTA CONTROL MAGIC SHOW AT WONDERWORKS CLOSED 1/11-1/18
They are closed to refinish their floors and will re-open for shows starting 1/19.

FINAL SALES RECEIPTS MANDATORY
Every guest that purchases from us must walk away with a FINAL POS sales receipt. If the guest uses a credit card, this should be stapled to the customer copy.

PRINT DISNEY EOD REPORT
While you need to VISUALLY log at all attraction End of Day reports and match them up with your POS report, the Disney report MUST BE PRINTED and attached to the back of your log sheet. If you are sending in tickets to be voided, these must be highlighted on the report and you should write “Void” next to these tickets.

MOD – LEAD SCHEDULE
Please be sure to use the leads as your first point of contact. The managers get bombarded with phone calls on a daily basis, so try to call the leads with simple questions first. After that, be sure to click on the “MOD Schedule” on the AGS Homepage to call the appropriate manager for any other questions. Thanks!

BACK TO BACK SHIFTS
If the PM shift is not there at the close of your shift, you cannot leave without notifying a manager. Make sure all tickets and money are counted before leaving.

MANAGER VACATIONS
Armando – 1/14-1/23; Ana Maria – 1/23-1/30; Rick – 2/3 – 2/10

APPRECIATION PARTY 1/31
The party is now SOLD OUT! We are still looking for volunteers from the Gifting Team to work PM shifts at Vistana on this night. If you would like to volunteer, please call Cindy. Thanks!

UPCOMING EVENTS IN ORLANDO
http://blog.tickpick.com/upcoming-events-in-orlando/.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Wow! No birthdays this week. Have a great week!