We are very excited to see all of you that RSVP’d for this very special night! We will have great food, great entertainment, and some surprises! A few notes: FIRST – we are spending a lot of money for this event for you, which we are happy to do because you all deserve it! But since we are paying a PER PERSON price, if you RSVP’d, we expect you to be there. SECOND – The Magic have a SOLD OUT game that night that also starts at 7 pm. Please arrive early enough to find parking and be on time for the event. Although there are plenty of garages and places to park for $10 around the Performing Arts Center, you may have to park further uptown. If you do, you can always use the Lymmo Orange Line to get to the Dr. Phillips Center for free.

NEW LOG SHEETS
We have re-designed our Log Sheet to make them flow easier, but we are having some problems with people not filling out the starting sheet for the next person correctly. When you print it out for the next shift, all you have to fill out is the SHADED area – the beginning inventory and starting bank entered by, day and date, starting bank, and all of the starting inventory counts. We tried to make it easier for you by shading this area and making the border around it DARKER.

NEW LOCATIONS OPENING
We are excited to announce the acquisition of 2 new properties – Legacy Vacation Resort, which will go to the gifting team, and Windsor at Westside, which is part of the VIP Team. If you are working these locations, please get with Cindy and Marc respectively before your shift.

INTERVIEWING PROSPECTS
We are looking for GREAT prospects to join the AGS team! If you know of anyone that is OUTGOING, loves that attractions, is dependable and responsible, and can work ANYTIME, including nights and weekends, please have them call the office to set up an interview.

HAPPY GROUND HOG DAY!

HEALTH INSURANCE UPDATE
All of you who enrolled for the Group Plan are now loaded into the system. If you have not yet received your temporary ID card, please let Rick know so he can send it to you.

CALLING OUT SICK PROCEDURES
There has been something going around and we’ve had a lot of people calling out sick in the last few weeks. We just want to remind all of you of the correct procedures: You must TALK to a manager – NO TEXTS, E-MAILS OR VOICEMAIL MESSAGES. If you don’t reach the MOD, then continue calling all managers until someone answers and you actually speak to them. Call as EARLY as possible. If you are working an AM shift and you don’t feel well the night before your shift, CALL THAT NIGHT. If you wake up feeling sick, call by NO LATER than 6 am for a 7 am shift. If you are sick in the middle of the night, wait until 6 am to call.

GREET GUESTS IN THE LOBBY
We can’t stress how important this is. We want each of you to get out from behind the desk and act as a “Hotel Ambassador”. Greet guests in the lobby with a pleasant greeting, SMILE, welcome them, and introduce yourself as the concierge. Let them know you are there to help them with any questions and you have the tickets available for them. If you are at the Vistana Resorts and there is no line, ONE of you should ALWAYS be in the lobby greeting guests.

UPCOMING ORLANDO MAGIC GAMES
1/31 – Boston Celtics – Black Game – VERY LIMITED tickets available; 2/5 – LA Clippers – Black Game; 2/7 – Atlanta Hawks – White Game; 2/10 – San Antonio Spurs – Black Game. All managers can book these games and now Dimary can also book for you.

ORLANDO CITY SOCCER
Orlando City has once again chosen AGS to be the exclusive in-market Guest Service provider for their tickets! The season kicks off March 6th!

SUGGEST SEA WORLD!
Our sales on Sea World products are down from last year. Besides Merlin, all Sea World products are out HIGHEST profit single day time tickets that we sell. Sea World should be recommended to EVERY guest that wants to go to Magic Kingdom. Talk to your guests about how family friendly it is, yet they have 3 roller coasters for thrill seekers. But it’s also more relaxing to take in shows instead of waiting in line all day for rides at Disney. Let’s try to get those sales back up!

WAYS TO SELL DINNER SHOWS
We need to see an increase in our dinner show sales as well. How? Ask your guests if they have any dinner plans. Then go into the options for dinner shows. Show them that for the price of a nice dinner for the family, they can get 2 hours of entertainment as well. Be smart about where you send them. If it’s ADULTS, talk about Sleuth’s and Treasure Tavern. If they have kids, talk about Pirate’s and Medieval Times. Think about where they are buying tickets to. If they are going to the I-Drive 360 attractions, suggest SLEUTHS! It’s next door and they can walk there! If they are going to Universal, suggest Blue Man Group and Pirate’s. Offer a $10 discount on BMG if they purchase Universal tickets.

MANAGER VACATIONS
Ana Maria – Back 2/1; Rick – 2/3 – 2/10

UPCOMING EVENTS IN ORLANDO
Here are some of the events we can sell through TickPick: 1/30 – Def Leppard/Styx; 2/2 – Barry Manilow; 2/3 – Graham Nash; 2/4 – Europe; 2/5 – Penn & Teller; 2/9 – 2/10 – Shen Yun; 2/13 – Yanni

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Liliana on 1/30, Nilda on 2/2, Susan on 2/3, and Florence on 2/5!