We are still looking for GREAT people to join the AGS Team! If you know of anyone that LOVES the theme parks, has an outgoing personality, is dependable and responsible, and can work ANYTIME, including nights and weekends, please have them call the office to set up an interview.

GET OUT FROM BEHIND THE DESK
It looks like we may have a slower spring than anticipated so let’s really work on getting out from behind the desk and greeting guests in the lobby. Act as the Hotel Ambassador! Make sure they know you are the Concierge and you are there to assist them with any questions they may have about the area and attractions. Also, be sure you let them know that you have attraction tickets available as well. Pass out stickers to the kids. ENGAGE with the guests! You will see your sales increase!

WATER PARKS CLOSED FOR COLD
We are expecting all Water Parks to be closed through Friday due to forecasted low temperatures. Again, any time you sell a ticket that includes a Water Park, check the weather forecast and let the guest know that if the temperatures drop below 70 degrees, there is the possibility of them closing and there are NO REFUNDS. Also, don’t forget that Typhoon Lagoon is CLOSED and will be re-opening on 3/13. Make sure you tell any guests this that buys any Disney Water Park tickets.

SUGGEST DINNER SHOWS
Let’s make it a habit of asking every family that comes to your desk “Do you have any dinner plans while you’re here?” Be sure if your hotel has a restaurant that you refer them there FIRST. Then go into your pitch about dinner shows. Tell them that for the price of a nice dinner out, they should get 2 hours of entertainment as well. If they have kids, suggest Medieval Times or Pirates. If it’s couples or people with no kids suggest Treasure Tavern or Sleuth’s. Always suggest Sleuth’s when selling I-Drive 360 attractions. It’s next door!

ORLANDO CITY IS BACK 3/6!

COMFORT INN 192, CLARION SUITES MAINGATE, BAYMONT
If you work at ANY of these 3 locations, please be sure to take your deposit at the end of your shift to Park Inn. When you go there, you MUST go behind the desk and have the person there WITNESS you dropping the deposit in the safe. Be sure to TURN THE HANDLE and the envelope drops to the bottom of the safe.

PLEASE FILL OUT LOG SHEETS
Many of you are not putting your hours on the log sheet. Before putting your log sheet in the drop envelope, please DOUBLE CHECK to make sure that EVERYTHING is filled out completely, including your name, location and hours.

HOSPITALITY PERKS
Everyone is now loaded into the system and you can begin taking the assessment test for Sea World’s Hospitality Perks. Again, here are the instructions: 1) Go to www.hospitalityperks.com; 2) Click on “2016 Assessment Now Open – Click Here”. DO NOT click on Login! 3) Click on “Need an Account”. DO NOT enter your e-mail and password from last year! 4) Enter your e-mail from When to Work TWICE. You will then be directed to enter your personal information and you will be ready to take the assessment test. Just a reminder that when you take your voucher to redeem it for your Fun Card, your guest MUST be with you.

LEGOLAND NOW OPEN DAILY
Legoland is now open 7 days a week until September 6th. The Water Park will be re-opening 3/12. Don’t forget to mention the FREE bus when booking! And you must tell your guests that if they take the bus, they have to get to the Bus Stop behind the Orlando Eye on their own. Please make sure they understand this!

SUGGEST SEA WORLD
We have seen a decline in our Sea World sales and we are finding that some of you are saying the wrong things to our guests. If they ask if our prices are the same as at the gate, they ARE NOT. Our prices are $20 LESS than the gate price! So if a guest asks if we have discounted tickets, your answer is YES!

ORLANDO CITY SOCCER 3/6
The first match for Orlando City is Sunday, 3/6 against Real Salt Lake. We want to do our part to FILL THE BOWL AGAIN! Let’s suggest these tickets to every guest. We want to FIRST suggest our 12 company seats to the guest. These are in Section 101 – CORNER LEVEL. Orlando City has given us an even BETTER rate this year, so you will be making even MORE commissions! Call Marc or any manager to book any Orlando City tickets. GO CITY!

DISCOVERY COVE FAMS
As Armando announced, there is a Discovery Cove FAM on Monday, 2/29 from 7 – 8 am. You must RSVP and arrive by 6:45 am. If you cannot make this one, there will be another one announced soon.

UPCOMING ORLANDO MAGIC GAMES
76ers – Sunday, 2/28 – Silver Game; Chicago Bulls – Wednesday, 3/2-Black Game; Phoenix Suns – Friday, 3/4-White Game. All managers can book these games and now Dimary, Carlos and Rafael can also book for you.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2; Nicky Jam & Plan B – 3/6; Moody Blues – 3/8; Tony Bennett – 3/9; Il Volo – 3/10; Jewel – 3/12; Arnald Palmer Invitational; Stomp – 3/23 – 3/24; Chris Tucker – 3/25.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Omayra on 2/27! Please welcome Jose Malave and Francine Stavola to AGS!

We are excited to announce the addition of Keith Henderson to the AGS Management team! Keith comes to us from Hilton Grand Vacations and will be heading up the Dual/OPC Team as well as helping with training. Keith will be concentrating on visiting the dual locations – increasing tour production as well as getting caught up on the back pay owed for booked tours. Please join us in welcoming Keith to the team and give him the same respect as you would any of the other managers.

DISNEY PRICE INCREASE EXPECTED
Keep in mind that we are expecting an increase in Disney prices in the near future. Please remind any guests you have calling in advance that more than likely, prices will increase very shortly.

2 WEEKS FOR DAY OFF REQUESTS
All of the managers are working very hard at trying to get the schedule out 2 weeks ahead of time. The only problem is we continue to get Day Off requests at the last minute. Effective immediately, all day off requests must be received at least 2 weeks in advance to be approved. Any requests not received this far in advance will be subject to denial at our discretion and you will be expected to work.

PRICES IN TICKET STORES
When printing tickets out of any of the ticket stores – Sea World, Universal, Merlin – the prices that you see are inputted directly by us and you are to use them as a reference only. Sometimes when there is a price change, we don’t have time to change all of the prices in the stores, but we DO change the prices in the POS. So always just go by the price in the POS to quote to your guests.

SICK CALLS / NOTICE
Again, you must talk to a manager if you are sick – NO TEXTS, E-MAILS or VOICEMAILS. When leaving the company, you must give 2 weeks written notice in order to receive all commissions due to you. Any less than 2 weeks will result in a minimum wage check.

DAYTONA 500 THIS SUNDAY!

UNIVERSAL TICKETS – REPORTS
We continue to have the most problems with Universal tickets. You MUST read each ticket OUT LOUD to the guest as you hand them over. Please be sure to match up your Universal Summary Report with your POS report. If they don’t match, you must run a DETAIL report and return the FIRST SET of any duplicate tickets. Also, don’t forget the LAST DAY to sell the 3rd Day Free tickets is April 12th. All days on the tickets must be used by 5/31.

RENTAL CARS – APPROVED
We still have secret shoppers calling and visiting out desks on a regular basis. We want to remind all of you that Dollar/Thrifty is the FIRST company to be used for rentals. Action, Enterprise, and now Advantage/E-Z are also approved as a back-up. All car rentals must be put in the POS and a voucher must be produced and put in your deposit envelope. You will be paid 30% of the commission on Dollar/Thrifty, Action, and Advantage/E-Z, and 25% on Enterprise. NO ONE is allowed to accept cash commissions or any commission paid to you directly. All payments must be through the AGS office. It will be considered STEALING if you do not follow these procedures and you will be terminated.

APPROACHING 90 DAYS
If you are full time and are approaching your 90 days with the company, it is important that you ask for your Group Health Insurance enrollment. We also can allow you to enroll in a 401K. Please make a point to ask Rick about this if you are close to your 90 days.

HOSPITALITY TICKETS
Everyone has been submitted to the Sea World Hospitality Perks program using the e-mail you have in When to Work. We will let you know when you’ve been loaded into the system and can begin taking your assessment test. Also, don’t forget that if your Disney Hospitality Pass is within 30 days of expiring, you can re-apply for a new Hospitality Pass by logging in to www.disneyhospitalitydays.com and entering the company code: YP49HE4N.

ORLANDO CITY SOCCER – ORLANDO PREDATORS
We are excited to announce that this year we will be once again selling Orlando City Soccer AND the Orlando Predators. Orlando City has given us GREAT rates, so anytime you sell these tickets, you will see a LOT of commission. March 6th is the first home match and as that date gets closer, we will give you more information. We will be having an AGS FAM for the Orlando Predators on April 9th. You and a guest are invited. Please e-mail marcc@allguest.com to RSVP.

DISCOVERY COVE FAMS
As Armando announced, there is a Discovery Cove FAM on Monday, 2/29 from 7 – 8 Am. You must RSVP and arrive by 6:45 am. If you cannot make this one, there will be another one announced soon.

UPCOMING ORLANDO MAGIC GAMES
Indiana Pacers – Sunday, 2/21 –White Game; Golden State Warriors – Thursday, 2/25 – Black Game; 76ers – Sunday, 2/28 – Silver Game. All managers can book these games and now Dimary and Rafael can also book for you.

UPCOMING EVENTS IN ORLANDO
Here are the events we can sell through TickPick: Katt Williams – 2/19; Patti Labell – 2/20; Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Jared on 2/16, Ann Norris on 2/19, Tonya on 2/20, Miriam on 2/22, Barbara on 2/24, and Omayra on 2/27! Please welcome Jared Torres, Donna Amedeo, and Stefanie Hernandez to the AGS Team!

We are looking for some great people to join our team! If you know of anyone that has an outgoing personality, loves the theme parks and attractions, is responsible and dependable, and can work anytime, including nights and weekends, please have them call the office to set up an interview. Also we need some volunteers to move over to the gifting team. If you like seeing a lot of people and working in a high volume environment, and you’re very organized consider moving to the gifting team! Please call Cindy or Armando if you’re interested.

UNIVERSAL PRICE INCREASE
As you all know, Universal increased their prices effective 2/10. All prices have already been changed in the POS. Armando is working on changing the VIP lists and all other collateral that has printed prices. If a guest looks at our old prices, you need to point out that all of our material says “Prices Subject to Change”, and you need to let them know that they went up on 2/10. For those of you at the resorts with the old VIP list, if you have a guest that pushes back, we will honor the price if absolutely necessary to keep from getting an upset or irate guest – at least through March 13th. As a reminder, if in the POS it says “$20 Off”, the price ALREADY INCLUDES THE $20 DISCOUNT AND YOU DO NOT GIVE AN ADDITIONAL DISCOUNT.  Also, if you have a guest asking in advance about Disney prices, you should encourage them to buy now, because we all know that Disney will be raising their prices soon as well.

WATER PARK CLOSURES
Any time that you sell a ticket that includes a Water Park, please look at the weather forecast and let your guests know if cold weather is expected. You must tell them that if the temperatures drop below 70, there is a chance that the water parks may close, and if they purchase a ticket with a water park, they are doing so at their own risk. We CANNOT refund any portion of a used ticket that includes a water park. Also, you must tell guests getting Disney Water Park tickets that Typhoon Lagoon is closed through 3/12.

HAPPY PRESIDENTS DAY!

ORLANDO FLEXTICKETS
Obviously with the change in the Sea World tickets (we no longer have the Sea World/Aquatica Length of Stay tickets), we can no longer match the 5 Park Orlando FlexTicket. How can you get around this? Let your guests know that with OUR 6 Park FlexTicket, they will get FREE parking for Sea World, Aquatica, AND Busch Gardens, so for the additional $20 they pay for the 6 Park ticket, the free parking for Sea World ($17) and Aquatica ($13) will more than make up for the difference. What tickets do you print for the 6 Park Flex? Universal – 3 Park Unlimited and Sea World – Choose Your Adventure: Unlimited Visits with FREE parking. If a guest ABSOLUTELY insists on the 5 Park Flex, we have it priced $10 LOWER than the Gate Price because we CANNOT give unlimited visits to Sea World and Aquatica. You MUST tell your guests that with our 5 Park Bundle, the will only get 1 VISIT EACH to Sea World and Aquatica. You then print the 3 Park Unlimited Universal ticket and the SW/AQ COMBO ticket.

CODES – CALL THE DAY BEFORE
Every day the MOD and Ana Maria gets BOMBARDED with phone calls starting at 7 am. To help alleviate this, please do us a favor and CALL THE OFFICE THE DAY BEFORE YOUR SHIFT to get codes for a new location that you are working.

GIVING NOTICE
We hope that all of you enjoy working with us and want to stay until you retire! However, we know this may not happen for everyone so we want to remind you of our “Separation” policy: A proper 2 WEEK written notice is required when parting ways with AGS. If a proper 2 WEEK notice is not given or I am terminated for any reason, I understand that I am forfeiting any commissions earned and my last paychecks will be paid out for the hours worked only at minimum wage. Final paychecks will not be a Direct Deposit. They will be LIVE checks and to be picked up in the office. Final checks will be issued with the return of AGS property, including shirts and nametags.

UPCOMING ORLANDO MAGIC GAMES
Dallas Mavericks – Friday, 2/19 – Black Game; Indiana Pacers – Sunday, 2/21 –White Game; Golden State Warriors – Thursday, 2/25 – Black Game; 76ers – Sunday, 2/28 – Silver Game. All managers can book these games and now Dimary, Carlos and Rafael can also book for you.

PAPERWORK
You guys have been doing MUCH BETTER on the paperwork. Thanks! The only thing we still need to work on is matching up the Universal tickets with the POS. Remember, if the SUMMARY doesn’t match, you must print a DETAIL report and return the FIRST set of any duplicate tickets.

DISNEY FLORIDA RESIDENTS
Don’t forget we can still help guests with Florida Resident tickets! Click on the PICTURE at the bottom of the AGS Homepage. Follow the directions by entering how many adults and children for either 3 or 4 days (we do not sell the 1 day). Be sure to READ all of the disclosures and the Black Out dates to the guest. You DO NOT CHARGE THE GUEST, but you put their credit card information in and Disney charges the guest.  Print 2 copies of the confirmations – 1 for the guest and 1 for your deposit. Be sure to WRITE YOUR NAME on the copy you put in your deposit.

UPCOMING EVENTS IN ORLANDO
Here are the events we can sell through TickPick: Katt Williams – 2/19; Patti Labell – 2/20; Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Elvin on 2/9, Eric on 2/12, and Veronica B. on 2/15! Congrats to Dimary for 4 years on 2/13, Daniel for 6 years on 2/11, Marc for 3 years back on 2/18, and Elvin for 1 year back on 2/14!