We are looking for some great people to join our team! If you know of anyone that has an outgoing personality, loves the theme parks and attractions, is responsible and dependable, and can work anytime, including nights and weekends, please have them call the office to set up an interview. Also we need some volunteers to move over to the gifting team. If you like seeing a lot of people and working in a high volume environment, and you’re very organized consider moving to the gifting team! Please call Cindy or Armando if you’re interested.

UNIVERSAL PRICE INCREASE
As you all know, Universal increased their prices effective 2/10. All prices have already been changed in the POS. Armando is working on changing the VIP lists and all other collateral that has printed prices. If a guest looks at our old prices, you need to point out that all of our material says “Prices Subject to Change”, and you need to let them know that they went up on 2/10. For those of you at the resorts with the old VIP list, if you have a guest that pushes back, we will honor the price if absolutely necessary to keep from getting an upset or irate guest – at least through March 13th. As a reminder, if in the POS it says “$20 Off”, the price ALREADY INCLUDES THE $20 DISCOUNT AND YOU DO NOT GIVE AN ADDITIONAL DISCOUNT.  Also, if you have a guest asking in advance about Disney prices, you should encourage them to buy now, because we all know that Disney will be raising their prices soon as well.

WATER PARK CLOSURES
Any time that you sell a ticket that includes a Water Park, please look at the weather forecast and let your guests know if cold weather is expected. You must tell them that if the temperatures drop below 70, there is a chance that the water parks may close, and if they purchase a ticket with a water park, they are doing so at their own risk. We CANNOT refund any portion of a used ticket that includes a water park. Also, you must tell guests getting Disney Water Park tickets that Typhoon Lagoon is closed through 3/12.

HAPPY PRESIDENTS DAY!

ORLANDO FLEXTICKETS
Obviously with the change in the Sea World tickets (we no longer have the Sea World/Aquatica Length of Stay tickets), we can no longer match the 5 Park Orlando FlexTicket. How can you get around this? Let your guests know that with OUR 6 Park FlexTicket, they will get FREE parking for Sea World, Aquatica, AND Busch Gardens, so for the additional $20 they pay for the 6 Park ticket, the free parking for Sea World ($17) and Aquatica ($13) will more than make up for the difference. What tickets do you print for the 6 Park Flex? Universal – 3 Park Unlimited and Sea World – Choose Your Adventure: Unlimited Visits with FREE parking. If a guest ABSOLUTELY insists on the 5 Park Flex, we have it priced $10 LOWER than the Gate Price because we CANNOT give unlimited visits to Sea World and Aquatica. You MUST tell your guests that with our 5 Park Bundle, the will only get 1 VISIT EACH to Sea World and Aquatica. You then print the 3 Park Unlimited Universal ticket and the SW/AQ COMBO ticket.

CODES – CALL THE DAY BEFORE
Every day the MOD and Ana Maria gets BOMBARDED with phone calls starting at 7 am. To help alleviate this, please do us a favor and CALL THE OFFICE THE DAY BEFORE YOUR SHIFT to get codes for a new location that you are working.

GIVING NOTICE
We hope that all of you enjoy working with us and want to stay until you retire! However, we know this may not happen for everyone so we want to remind you of our “Separation” policy: A proper 2 WEEK written notice is required when parting ways with AGS. If a proper 2 WEEK notice is not given or I am terminated for any reason, I understand that I am forfeiting any commissions earned and my last paychecks will be paid out for the hours worked only at minimum wage. Final paychecks will not be a Direct Deposit. They will be LIVE checks and to be picked up in the office. Final checks will be issued with the return of AGS property, including shirts and nametags.

UPCOMING ORLANDO MAGIC GAMES
Dallas Mavericks – Friday, 2/19 – Black Game; Indiana Pacers – Sunday, 2/21 –White Game; Golden State Warriors – Thursday, 2/25 – Black Game; 76ers – Sunday, 2/28 – Silver Game. All managers can book these games and now Dimary, Carlos and Rafael can also book for you.

PAPERWORK
You guys have been doing MUCH BETTER on the paperwork. Thanks! The only thing we still need to work on is matching up the Universal tickets with the POS. Remember, if the SUMMARY doesn’t match, you must print a DETAIL report and return the FIRST set of any duplicate tickets.

DISNEY FLORIDA RESIDENTS
Don’t forget we can still help guests with Florida Resident tickets! Click on the PICTURE at the bottom of the AGS Homepage. Follow the directions by entering how many adults and children for either 3 or 4 days (we do not sell the 1 day). Be sure to READ all of the disclosures and the Black Out dates to the guest. You DO NOT CHARGE THE GUEST, but you put their credit card information in and Disney charges the guest.  Print 2 copies of the confirmations – 1 for the guest and 1 for your deposit. Be sure to WRITE YOUR NAME on the copy you put in your deposit.

UPCOMING EVENTS IN ORLANDO
Here are the events we can sell through TickPick: Katt Williams – 2/19; Patti Labell – 2/20; Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Elvin on 2/9, Eric on 2/12, and Veronica B. on 2/15! Congrats to Dimary for 4 years on 2/13, Daniel for 6 years on 2/11, Marc for 3 years back on 2/18, and Elvin for 1 year back on 2/14!