We are excited to announce the addition of Keith Henderson to the AGS Management team! Keith comes to us from Hilton Grand Vacations and will be heading up the Dual/OPC Team as well as helping with training. Keith will be concentrating on visiting the dual locations – increasing tour production as well as getting caught up on the back pay owed for booked tours. Please join us in welcoming Keith to the team and give him the same respect as you would any of the other managers.
DISNEY PRICE INCREASE EXPECTED
Keep in mind that we are expecting an increase in Disney prices in the near future. Please remind any guests you have calling in advance that more than likely, prices will increase very shortly.
2 WEEKS FOR DAY OFF REQUESTS
All of the managers are working very hard at trying to get the schedule out 2 weeks ahead of time. The only problem is we continue to get Day Off requests at the last minute. Effective immediately, all day off requests must be received at least 2 weeks in advance to be approved. Any requests not received this far in advance will be subject to denial at our discretion and you will be expected to work.
PRICES IN TICKET STORES
When printing tickets out of any of the ticket stores – Sea World, Universal, Merlin – the prices that you see are inputted directly by us and you are to use them as a reference only. Sometimes when there is a price change, we don’t have time to change all of the prices in the stores, but we DO change the prices in the POS. So always just go by the price in the POS to quote to your guests.
SICK CALLS / NOTICE
Again, you must talk to a manager if you are sick – NO TEXTS, E-MAILS or VOICEMAILS. When leaving the company, you must give 2 weeks written notice in order to receive all commissions due to you. Any less than 2 weeks will result in a minimum wage check.
DAYTONA 500 THIS SUNDAY!
UNIVERSAL TICKETS – REPORTS
We continue to have the most problems with Universal tickets. You MUST read each ticket OUT LOUD to the guest as you hand them over. Please be sure to match up your Universal Summary Report with your POS report. If they don’t match, you must run a DETAIL report and return the FIRST SET of any duplicate tickets. Also, don’t forget the LAST DAY to sell the 3rd Day Free tickets is April 12th. All days on the tickets must be used by 5/31.
RENTAL CARS – APPROVED
We still have secret shoppers calling and visiting out desks on a regular basis. We want to remind all of you that Dollar/Thrifty is the FIRST company to be used for rentals. Action, Enterprise, and now Advantage/E-Z are also approved as a back-up. All car rentals must be put in the POS and a voucher must be produced and put in your deposit envelope. You will be paid 30% of the commission on Dollar/Thrifty, Action, and Advantage/E-Z, and 25% on Enterprise. NO ONE is allowed to accept cash commissions or any commission paid to you directly. All payments must be through the AGS office. It will be considered STEALING if you do not follow these procedures and you will be terminated.
APPROACHING 90 DAYS
If you are full time and are approaching your 90 days with the company, it is important that you ask for your Group Health Insurance enrollment. We also can allow you to enroll in a 401K. Please make a point to ask Rick about this if you are close to your 90 days.
HOSPITALITY TICKETS
Everyone has been submitted to the Sea World Hospitality Perks program using the e-mail you have in When to Work. We will let you know when you’ve been loaded into the system and can begin taking your assessment test. Also, don’t forget that if your Disney Hospitality Pass is within 30 days of expiring, you can re-apply for a new Hospitality Pass by logging in to www.disneyhospitalitydays.com and entering the company code: YP49HE4N.
ORLANDO CITY SOCCER – ORLANDO PREDATORS
We are excited to announce that this year we will be once again selling Orlando City Soccer AND the Orlando Predators. Orlando City has given us GREAT rates, so anytime you sell these tickets, you will see a LOT of commission. March 6th is the first home match and as that date gets closer, we will give you more information. We will be having an AGS FAM for the Orlando Predators on April 9th. You and a guest are invited. Please e-mail marcc@allguest.com to RSVP.
DISCOVERY COVE FAMS
As Armando announced, there is a Discovery Cove FAM on Monday, 2/29 from 7 – 8 Am. You must RSVP and arrive by 6:45 am. If you cannot make this one, there will be another one announced soon.
UPCOMING ORLANDO MAGIC GAMES
Indiana Pacers – Sunday, 2/21 –White Game; Golden State Warriors – Thursday, 2/25 – Black Game; 76ers – Sunday, 2/28 – Silver Game. All managers can book these games and now Dimary and Rafael can also book for you.
UPCOMING EVENTS IN ORLANDO
Here are the events we can sell through TickPick: Katt Williams – 2/19; Patti Labell – 2/20; Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2.
INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.
Employee Notes: Happy Birthday to Jared on 2/16, Ann Norris on 2/19, Tonya on 2/20, Miriam on 2/22, Barbara on 2/24, and Omayra on 2/27! Please welcome Jared Torres, Donna Amedeo, and Stefanie Hernandez to the AGS Team!