We continue to have mistakes being made that could be caught and avoided if you READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. It only takes a few seconds and this is your last opportunity to catch and correct any mistakes that are made. The most common ones we are seeing is charging for Universal BASE tickets but printing Park-to-Park tickets and charging for REGULAR or VALUE Disney One Day Tickets and printing PEAK tickets. This was your time to make money, and we hate having to make deductions that can be avoided. Please take the time to READ EACH TICKET OUT LOUD TO THE GUEST ON THE DISNEY “CONGRATULATIONS” PAGE and match it to the POS receipt.

DISNEY “REGULAR” STARTS 4/3
Speaking of ONE DAY DISNEY SALES, starting Sunday, April 3rd, Disney is DROPPING TO “REGULAR” SEASON. When selling tickets in the POS and printing tickets In Disney Ticket Connection, make sure you are choosing “REGULAR” for both.

5th DAY FREE – HOPPERS/PREMIUM ONLY
Again, we are not offering a 5th Day Free on the 4 Day BASE ticket anymore, but we ARE offering it on 4 Day Hoppers or Premiums. If you offer this to someone that is buying a 4 Day Hopper, be sure to put it in as the POS as a 5 Day and edit the price using the pencil down to the 4 Day Hopper price.

UNIVERSAL MULTI-DAYS WITH WET ‘N WILD
When selling ANY 2 Day or higher Universal PARK-TO-PARK tickets with Wet ‘n Wild, be sure to PRINT THE 3 PARK UNLIMITED TICKET. Our cost is LOWER on this ticket and this way you can offer your guests UNLIMITED visits to Universal Studios, Islands of Adventure AND Wet ‘n Wild for 14 consecutive days instead of only 2 days. This ONLY applies to 2 Day and higher PTP w/WNW tickets and does NOT apply to BASE tickets. Print all Base tickets with Wet ‘n Wild as sold.

DISNEY INCENTIVE STARTING
We will be announcing an exciting NEW Disney revenue incentive for 3 Day and higher tickets for the month of April. More details to come!

DISNEY CONVENTION TICKETS
We still have a limited number of the After 4, After 2, and 2 Day After 2 Convention Tickets available at the following locations: Radisson Celebration, Sheraton LBV, Staybridge Suites, Embassy Suites and Oasis. If you have guests here on conventions that you want to offer these tickets to, please call the hotel nearest to you and see if they are available. Then they can be transferred to you by a manager or runner.

UNIVERSAL 3RD DAY FREE ENDING
Keep in mind that the last day to print and sell the 3rd Day Free on Universal tickets will be April 12th. Anyone that has tickets by that date will be able to use them through 5/31, but all portions of the ticket must be used entirely by 5/31.

DISNEY WATER PARK TICKETS
Please be sure to keep the OLDEST dates on top to sell FIRST, and be sure to sell any tickets that say “Typhoon Lagoon OR Blizzard Beach” FIRST. All of the tickets we have currently will only be valid through 5/27. At that time, we go into a “Peak” Season ticket that will be $5 more and we will need to trade out all inventory.

BLIZZARD BEACH CLOSED 4/3-4/5
Due to maintenance issues, Blizzard Beach will be closed from Sunday 4/3 – Tuesday, 4/5. They are scheduled to re-open on Wednesday, 4/6. Be sure to let any guests know this that purchase the WPF option or individual water park tickets.

SLOWER SEASON IS COMING
This week is then end of Spring break. With it slowing down, we want all of you to concentrate on your sales and guest relations skills. First of all, when you’re not busy at the desk, we want ALL of you to act as greeters! Get out from behind the desk and greet people in the lobby. Welcome your guests to the hotel, pass out stickers to the kids, introduce yourself as the Concierge and make sure they know you are there to help them with any information and tickets. Ask Discovery Questions and upgrade your sales!

ORLANDO CITY SOCCER
The next home match will be Sunday, 4/3 against the defending MLS Champion Portland Timbers at 8 pm. We still have 9 company seats available – Section 101 Corner Level Pricing – and if you sell ANY of these seats, you will get an additional $10 in commission!

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park is open daily until 4/10, and after that it will ONLY BE OPEN ON FRIDAYS through SUNDAYS through May 15th.

PREDATORS FAM
Since we will be selling Predators tickets this year, they would like all of you to come out and experience a game on 4/9. You and a guest are invited for this event. Please e-mail marcc@allguest.com by 3/28 to RSVP for this event.

UPCOMING ORLANDO MAGIC GAMES
Memphis Grizzlies, 4/3 – Silver Game; Detroit Pistons, 4/6 – Black Game; Milwaukee Bucks, 4/11 – Silver Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Dirty Dancing – 4/1 – 4/3; 4/15 – Arsenio Hall & Joe Piscopo; 4/21 – Emeril Lagasse; 4/23 – Steve Martin & Martin Short; 4/23 Sister Hazel; 4/24 – Ciara. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Eddie on 4/3!

We need all of you to make more of an effort to upgrade tickets. Many of you are just being lazy and only giving the guest what’s asked for instead of explaining all of the options available. We are selling FAR LESS Disney hopper tickets than we should be. Here are some tips on how to add Hopping to your base ticket sales and what you should be telling your guests: 1) This is a VERY busy time of year and many of the parks will be extremely crowded. If you have the HOPPER option, you can leave a park that’s overly crowded and visit another with less crowds. For example, you can tell your guests if the Magic Kingdom is too crowded, they can visit Epcot using the Monorail or Animal Kingdom using the Disney buses, and then return to the Magic Kingdom in the evening when people start leaving. 2) Epcot is a MUST see with the Flower and Garden Festival, but if the family has small kids, they may see all they want too. So instead of wasting the rest of the day, you can take the Monorail back to the Magic Kingdom to see Wishes, the Main Street Electrical Parade, and the Celebrate the Magic Night-time Spectacular (make sure you check the “Times and Information” to give accurate information). 3) Animal Kingdom usually closes at 7 pm, so instead of wasting the rest of the evening, the HOPPER options offers the opportunity to go back to the Magic Kingdom to watch the night shows, or Epcot for Illuminations, or Hollywood Studios for Fantasmic.
Don’t forget THAT FOR AN ADDITIONAL $26 YOUR GUESTS CAN ALSO ADD THE WATER PARK FUN & MORE OPTION! That’s HALF the price of ONE admission to a Water Park, and your guests get an EQUAL number of Fun Visits as the number of days purchased. For example, with a 5 Day ticket, they get 5 Fun Visits!

DISNEYQUEST TICKETS
Disney is no longer allowing us to order individual DisneyQuest tickets so what we have in inventory is all we have left. However, it will STILL be included with the Water Park Fun & More option until further notice.

DISNEY CONVENTION TICKETS
Disney has discontinued the After 4, After 2, and 2 Day After 2 tickets, so what we have at the locations is all we have. We will be consolidating them to a few strategic locations (I-Drive-Embassy Suites, LBV-Sheraton, 192 –Radisson Celebration), so if you have guests wanting them and your location doesn’t have them, give us some time to check and make sure they are available and a manager will transfer them to you. Also, if you have a sign with the prices on it, please take it down, because those prices no longer apply.

UNIVERSAL 3RD DAY FREE ENDING
Keep in mind that the last day to print and sell the 3rd Day Free on Universal tickets will be April 12th. Anyone that has tickets by that date will be able to use them through 5/31, but all portions of the ticket must be used entirely by 5/31.

UNIVERSAL AND U TRAINING
Please go to universalandu.com to register for this training session. When doing so, you DO NOT need an access code. On the first line where it says “To RSVP for the…..click here”, click on “click here”. That will direct you to the registration page. Please do NOT ask for a full day off for these classes. Only ask off for the portion of the day that you will be attending the class.

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park will also be open daily until 4/10.

DISNEY WATER PARK TICKETS
We are running low on Water Park tickets, but more have been ordered. Again, please look at your tickets. If you have any that say Typhoon Lagoon “OR” Blizzard Beach, they will only be good for ONE of the water parks. If they say “AND”, they can visit both of the water parks on the same day. All of the tickets we have currently will only be valid through 5/27.

FULL-TIME VS. PART-TIME AND APPLICABLE BENEFITS
Just a reminder that to be eligible for ANY benefits (group health, paid vacations, etc.) you must AVERAGE 30 hours or more.

GO ABOVE AND BEYOND
Let’s make it a habit of going “Above and Beyond” for every guest! Do everything possible to make their experience with us the best ever! Smile and greet your guests pleasantly. Get out from behind the desk and mingle in the lobby with your guests. If they want to leave a positive comment, encourage them to do so on Trip Advisor for the property you are working at and on the AGS Facebook page as well.

DISNEY ANIMAL KINGDOM EVENT
Disney is having an event to introduce the “Rivers of Light” at Animal Kingdom on 4/19. Please do not ask for the entire day off for this event. We cannot let everyone have the night off as we still have to cover locations. Requests will be honored on a first come – first serve basis.

PREDATORS FAM
Since we will be selling Predators tickets this year, they would like all of you to come out and experience a game on 4/9. You and a guest are invited for this event. Please e-mail marcc@allguest.com by 3/28 to RSVP for this event.

UPCOMING ORLANDO MAGIC GAMES
Chicago Bulls, 3/26 – Blue Game; Brooklyn Nets, 3/29 – Silver Game; Memphis Grizzlies, 4/3 – Silver Game; Detroit Pistons, 4/6 – Black Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Stomp – 3/23 – 3/24; Chris Tucker – 3/25; Dirty Dancing – 3/29 – 4/3. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Alma on 4/1! Congrats to Vianney for 5 years on 4/1!

Sunday morning at 2 am marks the beginning of Daylight Savings Time. PLEASE BE SURE TO TURN YOUR CLOCKS AHEAD 1 HOUR BEFORE GOING TO BED ON SATURDAY NIGHT. We cannot tolerate anyone being late on Sunday, as this is the beginning of our busy Spring Break time. So please be sure to turn your clocks ahead 1 hour!

NEW DISNEY ONE DAY ACTIVATION PROCEDURES
Effective 3/9, here is the new procedure for activating ONE DAY DISNEY tickets. Here’s what you need to do for ONE DAY PURCHASES ONLY (this does not apply to anyone purchasing multi-day tickets):

1) Ask your guest WHAT PARK THEY WILL BE VISITING
2) Ask your guest WHAT DATE THEY WILL BE VISITING THE PARK
3) Look at the Disney Calendar on the back of your Disney Pricing Mat to determine if the date of visit is Value, Regular or Peak. WE ARE CURRENTLY IN REGULAR THROUGH TOMORROW, 3/10, BUT EFFECTIVE FRIDAY, 3/11 THROUGH 4/2, WE WILL BE IN PEAK.
4) Swipe the “78” shell for Adults or “79” shell for Children
5) On the “Number of Days” drop-down, choose “1”
6) Based on THE DATE OF VISIT AND THE PARK, CHOOSE EITHER MAGIC KINGDOM PEAK, REGULAR, OR VALUE, OR NON-MAGIC KINGDOM PEAK, REGULAR OR VALUE
7) If they would like an OPTION – EITHER HOPPER OR WPF & MORE OR BOTH, check the corresponding box and choose “Base Tickets + Add-Ons” for PEAK, REGULAR OR VALUE BASED ON THE DATE OF VISIT TO ONE OF THE FOUR MAJOR PARKS. If you have any questions, please call a lead or manager.

RICK OUT FROM 3/12 – 3/20
He will not have access to a cell phone or e-mail, so please direct any questions or concerns to one of the other managers.

SPRING FORWARD!

NO MORE FREE DAYS ON DISNEY TICKETS
With the last Disney price increase, we will no longer be able to give a 5 Day Disney Base ticket for the price of a 4 Day ticket.

SECURITY CARELESSNESS
We have had a lot of problems lately with security procedures, and we take this very seriously. Unless your hotel does not have safety deposit boxes, all inventory should ALWAYS be kept in the safety deposit box behind the front desk, NOT in the safe under the desk. Also, when leaving the location be sure to double check to make sure all keys are locked up correctly and the safe is closed.

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park opens TOMORROW, 3/12 and will also be open daily until 4/10.

USE COUNTERFEIT PENS
Please make sure you are using the counterfeit pens on all $100 bills and if a bill is questionable, hold it up to the light, look for the watermark on the right the embedded strip on the left that says “USA100”. If you are still in doubt, ask for a different bill.

CHIP READERS ON CREDIT CARDS
If you have a chip reader at your location, all cards MUST be processed using this. Also, be sure to right WHAT TICKETS WERE PURCHASED on every slip, as well as the ID number and room number.

NO EATING AT DESKS
There is to be absolutely NO EATING or gum chewing behind our desk. If you take a 5 minute break to eat a snack, it must be in a designated break area out of the guest’s view.

CELL PHONE USAGE
All cell phones should be on SILENT while working and should NEVER be used unless it’s an emergency. If you have a hotel phone at your desk, you should ALWAYS use the hotel phone. Texting and personal use of your cell phone during work hours should be limited to your break time and should NEVER be done when guests are present in the lobby.

DISCLOSE CONVENIENCE FEES
Do not lie! Be honest when asked!  The fee is now 10% on 1 and 2 Day Disney tickets.  How do you get the guests to still buy from you?  Tell them that with our tickets, they can set up their Fast Passes in advance and they can go straight to the turnstiles without waiting in line.

CHECK DATES ON TICKETS
Please be sure to check the dates on your Pre-activated Hard Ticket Inventory and make sure the OLDEST dates are on top to sell FIRST. You should be doing this for Water Parks, DisneyQuest and Convention tickets. This is especially important for the Disney Convention tickets because they expire at the end of this year.

DISNEY WATER PARK TICKETS
With Typhoon Lagoon opening 3/20, BOTH Water Parks will be open and your guests may once again want to Water Park Hop. If you have any Water Park tickets that say “Typhoon Lagoon OR Blizzard Beach”, be sure to sell them prior to 3/20. Put them on top. The tickets that say “AND” are good anytime for both parks UNTIL 5/28.

UPCOMING ORLANDO MAGIC GAMES
Denver Nuggets, 3/15-White Game; Cleveland Cavaliers, 3/18 – Gold Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Jewel – 3/12; Arnold Palmer Invitational; Stomp – 3/23 – 3/24; Chris Tucker – 3/25. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Kelci on 3/12, Steve N. on 3/13, Yolanda on 3/15, Angelica on 3/21 and Delila on 3/25! Congrats to Delila for 1 year on 3/12! Welcome Tammy Melton to AGS!

We know that many of you are confused about the changes to the Disney tickets, and hopefully when you go through your training next week, it will be cleared up. Here are the most important points: 1) For all ONE DAY SALES, you must ask your guests WHAT DATE they will be visiting the park. It doesn’t matter when they’re purchased or printed; it goes by the visit date. If they are unsure, they should buy the peak visit because it will be valid ANY DATE. For the near future, the price goes to REGULAR pricing ($5 more than Value) starting Friday, March 4th – Thursday, March 10th. March 11th – April 2nd will be Peak, which is $19 more than Value for Magic Kingdom. For Non-Magic Kingdom, tickets are $17 more for Peak. Any ONE day ticket with an option also has the tiered pricing and they must pay based on the date that they will be visiting the MAJOR park. 2) All ONE day tickets that are NOT USED will expire at the end of the FOLLOWING calendar year. For instance, if a guest gets gifted a One Day Magic Kingdom on 3/11/16 and they decide not to go to the park, the ticket will expire 12/31/2017. If a guest ends up getting a lower tiered ticket and they end up going on a Peak date, they will be stopped at the turnstile and made to upgrade to the Peak price based on retail pricing, i.e. if they have a Value ticket and go on a Peak date, they will have to upgrade and pay the additional $19 + tax.  Anyone that has a PEAK ticket will be able to use in on ANY date.  3) There is NO tiered pricing on ANY multi-day ticket and the guest will be free to visit any park on any day. As usual, all days must be used within 14 days. The multi-day tickets have also had a price increase, so be aware that they are priced higher. If a guest is going to Magic Kingdom on any multi-day ticket, it will ALWAYS be cheaper for them to get the multi-day ticket, instead of individual tickets. The ONLY EXCEPTION is if a guest is doing TWO Non-Magic Kingdom parks, it will be cheaper for them to do TWO ONE DAY TICKETS instead of getting a 2 Day BASE ticket. We know this is a lot of information so please call a lead or manager if you have questions.

ORLANDO CITY IS BACK 3/6!

RENTAL CARS – TERMINATIONS
We want to remind each of you that we have ZERO tolerance for anyone not following the proper procedures for renting cars. We have shopped and fired people in the past and we will continue to do so. Dollar/Thrifty must be used FIRST. All rental cars reservations MUST be put in the POS and a voucher must be created. You must go to “Referrals – Transportation” and put in all of the information, including the guest’s name, reservation number, rental dates and price quoted. This is the only way we can make sure you get paid properly. Anyone not following these procedures or taking rental car commissions without it going through the office will be terminated.

CREDIT CARD SLIPS
We have been getting a LOT of chargebacks lately, and we are noticing that some of you aren’t writing ANYTHING on the slips. Remember, these 3 things MUST be written on each slip: 1) The quantity and types of tickets purchased (you can abbreviate); 2) The guest’s room number and 3) The ID number. This information helps us when we get a chargeback as well as if a guest calls with a question on a charge. Also, remember if you have selling to more than 4 people in a party, all members of the party MUST be in front of you. Tell them you need all of their names and they have to sign their Disney tickets.

CHECK DATES ON TICKETS
Please be sure to check the dates on your Pre-activated Hard Ticket Inventory and make sure the OLDEST dates are on top to sell FIRST. You should be doing this for Water Parks, DisneyQuest and Convention tickets. This is especially important for the Disney Convention tickets because they expire at the end of this year.

DISNEY WATER PARK TICKETS
With Typhoon Lagoon opening 3/13, BOTH Water Parks will be open and your guests may once again want to Water Park Hop. If you have any Water Park tickets that say “Typhoon Lagoon OR Blizzard Beach”, be sure to sell them prior to 3/13. Put them on top. The tickets that say “AND” are good anytime for both parks UNTIL 5/28.

PLEASE REQUEST HARD TICKETS
Many of you seem to be low on Water Park or Convention tickets. Please be sure to request these along with any supplies you need through the “Supplies Request Form” in the left column of the AGS Homepage. This should be a part of your daily routine.

COMFORT INN, CLARION SUITES MAINGATE, BAYMONT, GALLERIA PALMS
If you work at ANY of these 4 locations, please be sure to take your deposit at the end of your shift to Park Inn. When you go there, you MUST go behind the desk and have the person there WITNESS you dropping the deposit in the safe. Be sure to TURN THE HANDLE and the envelope drops to the bottom of the safe.

RICK’S VACATION 3/12 – 3/20
Rick will be posting 2 weeks of schedules by 3/11 so all Day Off Requests through 3/27 must be received by 3/9.  We will be posting schedules through March 27th by next Friday, 3/11.

UPCOMING ORLANDO MAGIC GAMES
Phoenix Suns – Friday, 3/4-White Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Nicky Jam & Plan B – 3/6; Moody Blues – 3/8; Tony Bennett – 3/9; Il Volo – 3/10; Jewel – 3/12; Arnald Palmer Invitational; Stomp – 3/23 – 3/24; Chris Tucker – 3/25. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Andrea on 3/5 and Veronica Rodriguez on 3/7!