We need all of you to make more of an effort to upgrade tickets. Many of you are just being lazy and only giving the guest what’s asked for instead of explaining all of the options available. We are selling FAR LESS Disney hopper tickets than we should be. Here are some tips on how to add Hopping to your base ticket sales and what you should be telling your guests: 1) This is a VERY busy time of year and many of the parks will be extremely crowded. If you have the HOPPER option, you can leave a park that’s overly crowded and visit another with less crowds. For example, you can tell your guests if the Magic Kingdom is too crowded, they can visit Epcot using the Monorail or Animal Kingdom using the Disney buses, and then return to the Magic Kingdom in the evening when people start leaving. 2) Epcot is a MUST see with the Flower and Garden Festival, but if the family has small kids, they may see all they want too. So instead of wasting the rest of the day, you can take the Monorail back to the Magic Kingdom to see Wishes, the Main Street Electrical Parade, and the Celebrate the Magic Night-time Spectacular (make sure you check the “Times and Information” to give accurate information). 3) Animal Kingdom usually closes at 7 pm, so instead of wasting the rest of the evening, the HOPPER options offers the opportunity to go back to the Magic Kingdom to watch the night shows, or Epcot for Illuminations, or Hollywood Studios for Fantasmic.
Don’t forget THAT FOR AN ADDITIONAL $26 YOUR GUESTS CAN ALSO ADD THE WATER PARK FUN & MORE OPTION! That’s HALF the price of ONE admission to a Water Park, and your guests get an EQUAL number of Fun Visits as the number of days purchased. For example, with a 5 Day ticket, they get 5 Fun Visits!

DISNEYQUEST TICKETS
Disney is no longer allowing us to order individual DisneyQuest tickets so what we have in inventory is all we have left. However, it will STILL be included with the Water Park Fun & More option until further notice.

DISNEY CONVENTION TICKETS
Disney has discontinued the After 4, After 2, and 2 Day After 2 tickets, so what we have at the locations is all we have. We will be consolidating them to a few strategic locations (I-Drive-Embassy Suites, LBV-Sheraton, 192 –Radisson Celebration), so if you have guests wanting them and your location doesn’t have them, give us some time to check and make sure they are available and a manager will transfer them to you. Also, if you have a sign with the prices on it, please take it down, because those prices no longer apply.

UNIVERSAL 3RD DAY FREE ENDING
Keep in mind that the last day to print and sell the 3rd Day Free on Universal tickets will be April 12th. Anyone that has tickets by that date will be able to use them through 5/31, but all portions of the ticket must be used entirely by 5/31.

UNIVERSAL AND U TRAINING
Please go to universalandu.com to register for this training session. When doing so, you DO NOT need an access code. On the first line where it says “To RSVP for the…..click here”, click on “click here”. That will direct you to the registration page. Please do NOT ask for a full day off for these classes. Only ask off for the portion of the day that you will be attending the class.

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park will also be open daily until 4/10.

DISNEY WATER PARK TICKETS
We are running low on Water Park tickets, but more have been ordered. Again, please look at your tickets. If you have any that say Typhoon Lagoon “OR” Blizzard Beach, they will only be good for ONE of the water parks. If they say “AND”, they can visit both of the water parks on the same day. All of the tickets we have currently will only be valid through 5/27.

FULL-TIME VS. PART-TIME AND APPLICABLE BENEFITS
Just a reminder that to be eligible for ANY benefits (group health, paid vacations, etc.) you must AVERAGE 30 hours or more.

GO ABOVE AND BEYOND
Let’s make it a habit of going “Above and Beyond” for every guest! Do everything possible to make their experience with us the best ever! Smile and greet your guests pleasantly. Get out from behind the desk and mingle in the lobby with your guests. If they want to leave a positive comment, encourage them to do so on Trip Advisor for the property you are working at and on the AGS Facebook page as well.

DISNEY ANIMAL KINGDOM EVENT
Disney is having an event to introduce the “Rivers of Light” at Animal Kingdom on 4/19. Please do not ask for the entire day off for this event. We cannot let everyone have the night off as we still have to cover locations. Requests will be honored on a first come – first serve basis.

PREDATORS FAM
Since we will be selling Predators tickets this year, they would like all of you to come out and experience a game on 4/9. You and a guest are invited for this event. Please e-mail marcc@allguest.com by 3/28 to RSVP for this event.

UPCOMING ORLANDO MAGIC GAMES
Chicago Bulls, 3/26 – Blue Game; Brooklyn Nets, 3/29 – Silver Game; Memphis Grizzlies, 4/3 – Silver Game; Detroit Pistons, 4/6 – Black Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Stomp – 3/23 – 3/24; Chris Tucker – 3/25; Dirty Dancing – 3/29 – 4/3. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Alma on 4/1! Congrats to Vianney for 5 years on 4/1!