Please join us in welcoming all of the folks that stayed on with us from the FDT Team! We are excited to have you and we want to personally thank each of you who decided to stay and give it a chance. We are confident that all of you will enjoy working here and hope that you make more money than ever. Welcome aboard!

LOOKING FOR GREAT PROSPECTS
With that said, we are looking for more people to join our team. If you know of anyone that is outgoing and has a great personality, is familiar with the theme parks and the Orlando area, and can work anytime, including nights and weekends, please have them call the office to set up an interview.

SPREAD “LOBBY MAGIC”
As we all know, this will be a slower time until late June. For any of you to make money, it will be VERY IMPORTANT to get out from behind the desk and greet guests in the lobby. Pass out stickers to the kids, welcome people to the hotel and make sure you introduce yourself as the Concierge. Be sure to mention that you are there to help them with any questions about the parks and you have tickets available for them. While we don’t want you to interrupt people that are eating in the breakfast room, you can stand near the entrance and greet people. We want each of you to acts as the hotel ambassador and spread that “lobby magic”!

DISNEYQUEST TICKETS
For those of you in the AGS locations that carry pre-activated DisneyQuest tickets, we can no longer order these tickets. The ones we have in our inventory are all we have left. Please do not order any additional tickets through the Supplies Request Form.

IMPORTANT PHONE NUMBER LIST
If you need to reach a manager, please look at the Important Phone Number List on the AGS Homepage. Use the leads as the first point of contact, then managers.

CREDIT CARD SLIPS
When chargebacks come in, we’re coming across a LOT of credit card slips (particularly from the Timeshare locations) that DO NOT have the information that we require on them. Remember, you must write what tickets were purchased (you can abbreviate) as well as the room number and ID # (so that we know you’ve matched up the ID with the card holder) on EACH credit card slip. This helps us win chargebacks when they are presented. This is ESPECIALLY important for those of you using the old (legacy) credit card machines.

CALLING IN SICK
We’ve had a lot of people out sick lately and you have no idea what a hardship this causes. We have to cover the desks no matter what, so please keep this in mind. We do keep track of all attendance issues and anyone with excessive call-ins will be reprimanded and/or terminated. Don’t forget that you MUST talk to a manager in person if you are sick – NO TEXTS, VOICEMAILS OR E-MAILS. If you are not feeling well in the evening and you are working an AM shift, call the MOD that evening. If they don’t answer, keep calling EVERY manager until someone answers. If you wake up sick, please call between 5:30 and 6 am to either Ana Maria Monday – Friday, or the MOD on Saturday and Sunday.

DISNEY INCENTIVE
From 4/3 – 4/30, you need to sell the most 3 day tickets and higher. The top 5 revenue producers for these tickets will receive Disney Gift Cards valued at $300, $250, $200, $150, and $100. The next 20 people will receive a $50 Disney Gift Card. Let’s push for 3 Day or higher Disney tickets! And remember, if you add Hopping or Water Park Fun & More it increases your revenue even more!

NEW AGS POS TRAINING
We are going into a testing phase of our new POS starting next week. It will begin on Marc’s VIP team and then proceed from there. Check WTW for your training class.

PRE-ACTIVATED CONVENTION TIX
We still have a handful of pre-activated Disney Convention tickets at Radisson Celebration, Embassy Suites, StayBridge and Sheraton LBV if you need them.

DISNEY AFTER HOURS EVENT
We still have some tickets available for next Thursday’s Disney After Hours event. You and a guest can go as early as 4 pm, but the actual event is from 11 pm – 2 am. This is when they clear out the park and allow only those who have these special event tickets to stay and enjoy free ice cream and soft drinks and all of the major attractions with no waiting! The deadline to RSVP is NOON Monday, 4/18. No other requests can be honored after 12.

DISNEY WATER PARK TICKETS
Many of you are asking about the “Block Out Dates” on the Disney Water Park tickets. All tickets in our CURRENT inventory are valid and can be sold through May 27th. Starting May 28th, it will be a “PEAK” season ticket. On May 28th, we will be swapping out all inventories and replacing it with the PEAK season tickets which will be valid through 8/28.

ORLANDO CITY SOCCER
The next home match will be Sunday, 4/17 against the New England Revolution at 3:30 pm. We still have 8 company seats available – Section 101 Corner Level Pricing. If you sell ANY of these seats, you will get an additional $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 4/15 – Arsenio Hall & Joe Piscopo; 4/21 – Emeril Lagasse; 4/23 – Steve Martin & Martin Short; 4/23 Sister Hazel; 4/24 – Ciara. We can also sell Orlando Pride, Orlando Predators, Miami Heat, Tampa Bay Rays, and Tampa Bay Lightning tickets!

Employee Notes: Happy Birthday to Dan on 4/16 and Carlos J. on 4/22! Congrats to Izzy for 3 years on 4/19!