We really need to hire at least 10 more people and we’ve decided to reward YOU! If you refer someone to us and they are hired and stay with us for 90 days, you will receive a $100 Visa gift card! This is effective today – 4/21 – until further notice, but is not retroactive. So if you know of anyone that has a GREAT outgoing personality, knows the attractions and the Orlando area, and can work anytime, including nights and weekends, please have them call the office to set up an interview.

EXCESSIVE ABSENTEEISM
We cannot and will not tolerate excessive call outs. Unless you have a doctor’s note, anyone calling out more than 3 times in a 90 day period will be subject to disciplinary action up to and including termination. If you are scheduled to work, you are expected to be there.

GO ABOVE AND BEYOND
We have gotten some disturbing comments from some guests this week stating that our employees seemed “disinterested” in helping them, and didn’t want to help with their questions. You are a PROFESSIONAL concierge. It is your job to assist guests in every way possible. As slow as it is, there is no excuse for not spending time with your guests, helping answer all of their questions, and making them feel welcome. Whether they buy from you or not, everyone needs to be treated with the same amount of respect. If you don’t know the answer to something, you NEVER say “I don’t know”. Your response should be “If you’ll give me one second, I’ll find out for you”. Then use whatever resources you can to find out – Google it, call a lead, or call a manager. Every guest should walk away from your guest thinking “That was GREAT service!”

CREDIT CARD SLIPS
Remember, these 3 things must be written on every credit card slip: Tickets purchased, room #, and ID # (if possible).

DISNEY AFTER HOURS SALES
We hope that everyone got a chance to experience “Disney After Hours”. “Disney After Hours” takes place April 28 and May 5, 8, 12 and 19, 2016 at Magic Kingdom Park. A separate event ticket is required. Guests can check-in starting at 7 p.m. each night, with the event hours from 11 p.m.-2 a.m. Pricing is $149 plus tax for adults and children (ages 3-9). We have it for the same price but obviously a Convenience Fee has to be charged in order for us to make any profit. Admission is limited! For those of you on the “Premier” team, you already have it in the POS. For the AGS team, we will be adding it soon and you will have different booking procedures. It will be the same as with MVMCP and MNSSHP tickets where a manager or lead will have to book it for you and the actual tickets will be drop boxed to you. More information will be sent out on When to Work for booking procedures.

FREE CIRQUE FAM!
You and 1 guest are invited to a free viewing of La Nouba on 5/4, 5/6, or 5/7. You will need to RSVP to sales@allguest.com and pick the day and time (either 6 pm or 9 pm). NO DAY OFF REQUESTS WILL BE HONORED FOR THIS! Please pick a date and time that you are not normally scheduled to work. If you always work night shifts, ask for a PARTIAL day off during the time that you choose. There are new acts, so we want everyone to see this new show! Deadline to RSVP is Tuesday, 4/26.

ELE/ADRENALINE TRADESHOW
Don’t forget the Hospitality Tradeshow on Thursday, 4/28 at Mango’s Tropical Café from 10 am – 5 pm. Please RSVP to https://2016eletradeshow.eventbrite.com. Again, since this event is ALL DAY LONG, we will not honor any day off requests. Please go before or after your shift.

READ TICKETS OUT LOUD TO GUEST
Guys, you HAVE to read the tickets out loud to the guest. Just today we had someone that paid for 2 Day Hoppers and got 2 Day Bases. PLEASE read each ticket out loud to the guest as you hand them over. This is your last chance to catch a mistake.

HOSPITALITY DAYS
Fun Spot– You and 1 guest free admission from 5/15 – 5/20 after 2 pm.                             Gatorland – You and 1 guest free from now through 6/17.

DISNEY INCENTIVE
From 4/3 – 4/30, you need to sell the most 3 day tickets and higher. The top 5 revenue producers for these tickets will receive Disney Gift Cards valued at $300, $250, $200, $150, and $100. The next 20 people will receive a $50 Disney Gift Card. Let’s push for 3 Day or higher Disney tickets! And remember, if you add Hopping or Water Park Fun & More it increases your revenue even more!

DISNEY WATER PARK TICKETS
We still get questions on this every day. If you have Water Park tickets that say “Dated” or “with Blockouts”, these tickets are valid UNTIL May 27th. On May 28th, we will be swapping out all inventories and replacing it with the PEAK season tickets that are valid through 8/28.

ORLANDO CITY SOCCER
The next home match will be Friday, May 6th against the New York Red Bulls. We have 12 company seats available – Section 101 Corner Level Pricing. If you sell ANY of these seats, you will get an additional $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 4/23 – Steve Martin & Martin Short; 4/23 Sister Hazel; 4/24 – Ciara. We can also sell Orlando Pride, Orlando Predators, Miami Heat, Tampa Bay Rays, and Tampa Bay Lightning tickets!

Employee Notes: Happy Birthday to Lisette and Brenda, both on 4/25! Congrats to Rich for 6 years on 4/26, and Ann M. for 4 years on 4/25!