We have a LOT of different dates coming up that are very important regarding the tickets. First and foremost, Disney PEAK season starts Friday, 5/27 and continues through 7/23. This means that any ONE DAY TICKET MUST BE CHARGED FOR AND PRINTED AS A PEAK TICKET. This includes Magic Kingdom, Non-Magic Kingdom, 1 Day Hoppers, 1 Day with Water Park and 1 Day with Water Park and Hopping. For tickets sold during these dates, be sure to click “PEAK” on the Disney ticket store.

CIRQUE DU SOLEIL – 50% OFF KIDS
Cirque is closed from now through May 30th and will re-open for shows starting 5/31. With shows starting 5/31 through September 3, we will be offering children at 50% off. For those of you on the AGS POS, the prices have already been updated.

SEA WORLD SPECIAL ENDS 6/5
The special $30 Off Sea World tickets ends June 5th. Anyone who buys tickets for visits after that must be sold the “Choose Your Adventure – 1 Visit” tickets. Make sure as June 5th gets closer, you ASK YOUR GUESTS WHAT DATE THEY WILL BE VISITING! They will not be able to get in if you print the current “Sea World One Day” tickets.

AQUATICA 50% OFF WEEKDAYS
If you have guests that mention they saw the 50% off Weekday tickets for Aquatica, you can sell these tickets. Again, these tickets are ONLY visits for Monday – Friday, so you MUST ASK YOUR GUESTS WHAT DATE THEY ARE VISITING. If they want to go on a Saturday or Sunday, you have to print the REGULAR Aquatica admissions. The last day to use these tickets is 6/3.

NO EATING OFF OF BREAKFAST BAR
Whether you are permitted by the hotel or not, we do not allow anyone to eat off the breakfast bar at our hotels. Please eat before or after your shift. Coffee is OK.

HAPPY MEMORIAL DAY!

UNIVERSAL GATE PRICE INCREASE                      Effective TODAY, 5/27, Universal has announced that they will institute variable pricing on their ONE Day Ticket – Base and PTP.  This is a SUBSTANTIAL price increase, but for now, we will continue to charge the same price, which matches their online pricing.  You can use this as a way to tell them we are offering a substantial discount over the gate price.

SELL CONVENTION TICKETS!                                                                                                                       For those of you on AlDesk or the ITicketPOS, there are a LOT of conventions in town that gives you an opportunity to SELL these tickets that offers you GREAT commissions!  This includes:  MegaCon, the Libertarian Convention, and Gay Week.  As always, the guest (or their family) must be qualified in order to sell these tickets.

USE OF LEGACY CC MACHINES
You must be VERY diligent when using a legacy (no chip reader) credit card machine! We had someone purchase 10 Magic Kingdom tickets at the Comfort Suites on 192 with a stolen card. Remember, if you do not have a chip reader and you swipe the card, YOU MUST CHECK ID, VERIFY THE ROOM NUMBER, AND WRITE WHAT TICKETS ARE PURCHASED ON EVERY SLIP. For larger parties (of more than 4), you MUST have all members of the party in FRONT of you! We received 12 chargebacks in the last 2 weeks totaling more than $8000. PLEASE be sure to follow these procedures and write what tickets are purchased on EVERY credit card slip.

GAY WEEK
Gay Week starts Tuesday, 5/31 and continues through Sunday, 6/5. The host hotel is the DoubleTree / Sea World with the overflow hotel being the Hyatt Regency Convention Center. While most of the events are private separately ticketed events, they do have an itinerary published on their website: www.gaydays.com, The main day for years has been the visit to the Magic Kingdom on Saturday, 6/4. We need to be sensitive to the needs of all of our guests, so without offending anyone, you need to assess the attitude of your guests and make sure they are aware that some of the parks on particular days will be very crowded – particularly the Magic Kingdom on 6/4. So if you have families with smaller children, you may want to direct them to another park on that day. The good news is that this qualifies as a convention. So for those of you on AlDesk or ITicketPOS, you can sell anyone here for the events the Convention Tickets, which have a much higher commission! As usual, they must be qualified.

LEGOLAND GATE PRICE INCREASE
Legoland has increased all gate products by $2 effective May 18th. The POS has been changed to reflect this increase.

STAY AT DESKS OR IN LOBBY
Again, you must be at your desk or greeting guests in the lobby between the hours of 7 am – 11 am. At least once a week, we get a call from a hotel manager saying there are people at the desk waiting to buy tickets and our person is not there for an extended period of time. This is unacceptable and will lead to reprimand and/or termination.

STILL LOOKING FOR GREAT PEOPLE!
Some of you have sent over some outstanding prospects. THANK YOU! Remember, if you send someone and they are hired and stay with us for at least 90 days, you will get a $100 Visa Gift Card!

HOSPITALITY DAYS
Gatorland – You and 1 guest free from now through 6/17. Bring a pay stub.

DISNEY INCENTIVE
Here’s the next 20 people in order of sales that will receive a $50 Disney Gift Card: Rafael, Ann Norris, Carlos, Barbara, Karen, Miriam, Veonica Mehu, Anne N., KB, Jon G., Jon F., Sandra, Mariana, Izzy, Kim, Dimary, Maria, Mahvash, George, and Karl. You will need to come to the office to pick up your gift card.

ORLANDO CITY SOCCER
The next home match will be Saturday, 6/18 against the San Jose Earthquakes at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: MegaCon – 5/26-5/29; Copa America – 6/4, 6/6, and 6/8; Cyndi Lauper- 6/10. We can also sell Orlando Pride, Orlando Predators, Tampa Bay Rays, and Tampa Bay Lightning tickets!

Employee Notes: Happy Birthday to Vianney on 5/29, Petra on 5/30, Kim and Nick on 6/1, and Kevin on 6/4! Please welcome Nicole Mendoza to AGS!