Our next Mandatory Meeting will be NEXT THURSDAY, 6/16 from 3:30 – 5:30 at Mango’s Tropical Café at the corner of Sand Lake and I-Drive. The Tampa Bay Bucs and Mango’s will be sponsoring this. We know that many of you may be working properties that we cannot leave uncovered, so you will be excused for the meeting. Otherwise we expect everyone else to be there. This is a company meeting for ALL teams to kick off the summer! Food & drinks will be provided and you will be paid for attending.

UNIFORMS ARE NOT OPTIONAL
Team, you have no idea how many eyes are watching you. For our Premier locations, the managers of the properties as well as Expedia managers (for the ELE contracted locations) stop in to make sure you are wearing the proper uniforms. If you are working these locations, wearing a black jacket and a white dress shirt is MANDATORY and is not up for debate. YOU CANNOT TAKE YOUR JACKET OFF AND YOU CANNOT ROLL UP YOUR SLEEVES. If you are hot, buy a small personal fan, keep it in your car and take it to the locations with you. The same goes for our VIP locations. Anyone not following proper uniform standards will be reprimanded and/or terminated. Also, for those of you on the Premier team, we now have generic nametags. Please let us know if you haven’t received one.

STANDING LOCATIONS
We are getting far too many complaints from some of you who are not willing to work at the locations that require you to stand. You all need to realize that this is a HOTEL policy, not an AGS policy, and you CANNOT bring a chair and put it behind the desk. If you are unwilling to work these locations, we will be requiring a doctor’s note stating the reason why. This really limits us on scheduling and may lead to you being removed from certain teams. We know it’s taxing to stand all day, but we have no problem with you taking a few 5 minute breaks to sit down in the break room or walk around the lobby when it’s not busy.

SUMMER IS ALMOST HERE!

SEA WORLD UPDATE
Mako is now open! This is a GREAT selling point for your guests to purchase Sea World tickets! Remember, if a guest just asks for One Day to Sea World, you should also ask if they would like to add Aquatica and Busch Gardens! This is a GREAT value for all 3 parks, and if they get the Unlimited pass, be sure to mention the FREE PARKING at all 3 parks. Also, don’t forget that when printing Sea World tickets, you should always print “Sea World Single Day” tickets. The “Choose Your Adventure – 1 Visit” tickets should ONLY be printed for Busch Gardens. By the way, “Cobra’s Curse” at Busch Gardens is scheduled to open NEXT FRIDAY, 6/17!

BE A “LOBBY AMBASSADOR”
If you don’t have a guest at your desk, please make sure you get out in the lobby and greet guests! Pass out stickers to the kids. Introduce yourself as the Concierge and let them know you are there to assist with any question they may have. Be sure to let them know you also have all the attraction tickets as well. This is what will lead to sales and also GREAT COMMENTS. If a guest wants to compliment your service, tell them the best thing to do is leave a comment on Trip Advisor for the hotel and also the AGS Facebook page. This will help the hotel’s scores as well as our reputation!

CIRQUE DU SOLEIL – 50% OFF KIDS
From now through September 3, we will be offering children at 50% off. For those of you with access to Connect that print your own tickets, be sure to choose the “KIDS 50%” on the bottom line of the page where you choose the quantity. If you don’t make this selection and you choose the regular Kids tickets, we will be charged the higher rate and this will be charged back to YOU.

AGS LOCATIONS ONLY – DISNEY WATER PARK TICKETS
For those of you with pre-activated Disney Water Park tickets (hard ticket inventory), please DOUBLE CHECK THEM. Again, if you have any dated PRIOR to 5/24/16 and they say “DATED” or “WITH BLOCKOUTS”, please turn them in to the courier and let the office know.  These tickets are all expired and need to be returned to Disney.

CONVENTION TICKET SALES
Of course we want to sell as many Disney Convention tickets as possible because your commissions are much higher. However all sales MUST be qualified. The guest must be in a meeting or convention and you can sell tickets to them and their families or guests. Please check for a badge or the sales office to make sure they are in a meeting or convention. Thanks!

RENTAL CARS – ACTION INCENTIVE
Action is our back-up and they are having an incentive. They will be doing drawings for cash prizes as long as you book a minimum of 8 rentals in the month of June.

STILL LOOKING FOR GREAT PEOPLE!
We still need to hire about 10 – 15 more people. If you know of anyone who loves the parks, is responsible and dependable and can work ANYTIME, please have them call the office for an interview. Remember, if you send someone and they are hired and stay with us for at least 90 days, you will get a $100 Visa Gift Card!

HOSPITALITY DAYS
Gatorland – You and 1 guest free from now through 6/17. Bring a pay stub.

ORLANDO CITY SOCCER
The next home match will be Saturday, 6/18 against the San Jose Earthquakes at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Cyndi Lauper- 6/10; Selena Gomez – 6/10; Celebrity Mascot Games – 6/17; WWE: Live! – 6/26. We can also sell Orlando Pride, Orlando Predators, and Tampa Bay Rays tickets!

Employee Notes: Happy Birthday to Jody on 6/11 and Roxie on 6/15!