Sea World has announces a GATE PRICE increase as of Wednesday, 8/24. As of now, our cost has not changed. We will be adjusting our retail rates in all the POS systems to reflect this increase, while still giving the guests discounts. This means YOU will make more money! WE CAN HONOR ALL ONLINE PRICING ON THE SEA WORLD WEBSITE, SO PLEASE DO NOT TURN AWAY A SALE! Keep in mind, that they do charge a $5.99 service charge on all of their online sales. We really need to increase our Sea World sales! So always honor any discounts that the guest brings to your attention from the Sea World website.

NO DISNEY CONVENIENCE FEES!
Remember, we are now WAIVING all convenience fees on the 1 and 2 Day Disney tickets! NO ONE should be sending people to the gate for these tickets! You can now say our prices (including taxes) are the SAME as at the gate and online. Make sure the guest knows that the total includes taxes and what they online or at the gate does not. The commissions now – especially for 2 days – are REALLY GOOD!

VALUE SEASON THROUGH 9/29
Don’t forget to CHARGE FOR AND PRINT THE VALUE TICKETS FOR any ONE DAY DISNEY ticket. Multi-day tickets ARE NOT affected. Also, Universal has reduced their ONE DAY TICKETS during this time by $5. This will also be reflected in each POS.

DISNEY WATER PARKS LOW SEASON
Starting 8/29, the Disney Water Parks will be going to Low Season pricing, which is $5 less than the current prices. Please be sure to print and charge for the “With Blockout” tickets in the POS. These prices will be valid until the spring of next year. As usual, ALL Disney Water Park tickets are “Water Park Hoppers”, which means when purchased for one day (not part of the WPF & More option), they can visit BOTH TL and BB on the same day.

FRAUDULENT CREDIT CARDS
We are getting a lot of fraudulent credit card activity again. Please keep an eye out for anyone suspicious. Here’s what you need to look out for: Anyone purchasing a large number of tickets (all members of the party should be in front of you); Using a lot of Gift Cards; not wanting to use a PIN code. Remember, we do NOT sell tickets to anyone that is not staying at the hotel. So if you have someone coming off the street to buy a large number of tickets – that’s a red flag. Always verify that they are staying at the hotel and have ALL members of the party in front of you.

ACT PROFESSIONALLY
Guys, we do we have to keep talking about this? PLEASE act professionally! Here’s what we CANNOT have: Sleeping at desk; taking shoes off at desk; leaning back in chair and propping feet up on desk; wearing sandals or flip flops; being on personal phone calls at desk; EATING at desk; EATING off the breakfast bar; using cell phones at desk; sitting in couches in hotel lobby or breakfast area with earbuds on having personal conversations on cell phones. When you have that uniform on and you are on the clock, you are representing AGS AND THE HOTEL!! Please act like it! Stop embarrassing the company or yourself! If you feel like you can’t act professionally, you need to look for a different job – like digging ditches.

SEA WORLD’S KIDS FREE SOON
Sea World is introducing a Kid’s Free special. As soon as we get more information, we will pass it on.

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. For each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for adults.

DOLLAR RENTAL CAR CONTEST
From 8/25 – 9/6, the AGS employee with the MOST rentals (minimum of 3 to qualify) will receive a $100 Visa card and a free weekend Dollar rental! For those of you on IPOS, you must enter the information in the POS and turn in a voucher for tracking. For those of you on AlDesk, please e-mail sales@allguest.com the rental information so we can track it. You must use CD#3024627. Anyone not using this CD# will be disqualified.

90 DAYS HEALTH INSURANCE
If you’ve received a health insurance form, please fill it out and get it back to the office ASAP! Even if you DECLINE the insurance, we must have it in your file.

VICTORY CRUISE INCENTIVE
For the month of August, the top 3 sales people will receive free admission, food, and gambling money! You must sell at least 7 tickets to be eligible.

BLUE MAN GROUP INCENTIVE
Round 2: 8/1 – 8/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets! Congrats to Luis, Sandra and Jon G. who each won a gift basket and 2 tickets to the show for the first round!

ORLANDO CITY SOCCER
The next home match will be Sunday, 8/28 at 7 pm against NYCFC. All company seats have been sold, but there are plenty of additional seats available in the Corners, Plaza Ends, and Plaza Midfield !

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: FSU vs. Ole Miss – 9/5. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

Employee Notes: Happy Birthday Mercedes Marcano on 8/29 and to our Director of Marketing and VIP Manager Marc Tipton on 8/31! Congrats to Ann for 7 years on 8/27!

We know that a large majority of you are FANTASTIC, show up to work on time, and follow all of the policies regarding breaks and lunches – THANK YOU! But it seems that we have a handful of people that feel like they can do whatever they want and have no regard for company policies. Not only are they jeopardizing their own jobs, but they are jeopardizing our contracts and relationships with the hotels that we are in. So to be clear, let’s review some of the policies: Absolutely NO eating ANYTHING behind the desk. This includes an apple, banana, yogurt, eggs, bacon, candy, gum – ANYTHING! If you have some kind of medical condition and you have to eat so often, take a 5 minute break and go to a designated break area OUT OF GUEST VIEW. Also, there is to be NO EATING OFF OF ANY HOTEL’S BREAKFAST BAR, whether they allow it or not. We constantly get calls about this. If you are someone that has to eat breakfast, go through a drive-thru and eat on your way to work. There is NO lunch break for a shift of 6 hours or less. Again, you can take a short 5 minute break to get water or coffee, but nothing more. Just this past week we got a call from a GM telling us that our employee disappeared from the desk from 10 am – 11:15 am. Everyone needs to at the desk or in the lobby greeting guests from 7 am – 11 am – NO EXCEPTIONS. This is our PEAK time and you need available to assist guests. There should be no breaks whatsoever during this time. Nametags must be worn at ALL TIMES. Please do not leave them in your car, pocket or purse. They must be worn when working. No sitting at any hotels that require our employees to stand. You cannot pull up a chair behind these locations. This is not OUR policy, but the policy of the hotel. If you have a medical condition that does not allow you to stand for periods of time, we must have a doctor’s note kept in your file. Otherwise, we expect you to work any location that you are scheduled to work.

VIEWING PAYSTUBS ONLINE
If you would like to see your paystub, you can get the instructions in DropBox under “Miscellaneous” for instructions to log in to Paychex Online.

SET GOALS FOR YOURSELF!

DISNEY VALUE SEASON STARTS 8/22
A reminder that VALUE SEASON starts Monday, 8/22 and continues through 9/29. ANY SALE of ONE DAY DISNEY TICKETS must be SOLD AND PRINTED as VALUE tickets during this time. Please be CAREFUL and be sure to ASK YOUR GUEST what day they are visiting the parks. If it’s Monday or later, be sure to SELL AND PRINT THE VALUE TICKETS. Every time we have a season change, someone prints the wrong tickets. Please DON’T let it be you!

DISNEY WATER PARK TICKETS
FYI, all Disney Water Park tickets are Water Park Hoppers, meaning guests can go to both Tyhoon Lagoon AND Blizzard Beach on the same day. Although we used to have some old tickets that were only good for ONE, they are all gone. So moving forward, ALL ticket will be good for both parks on the SAME day.

PUSH SEA WORLD PRODUCTS
Sea World products are some of our highest profit daytime tickets and offer some of the BEST commissions. Yet our sales are down from last year. Let’s make a better effort to suggest Sea World and the combo tickets to ALL of our guests! You should be mentioning Mako and all of the great FAMILY attractions and shows. It’s also a very RELAXING park with not so many lines! Let’s get our sales back up!

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. For each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for adults.

PAY CALCULATIONS
Many of you do not understand your commission breakdowns. Remember, no matter what YOU are personally getting paid per hour, it’s always based on $8.05. If you are at a rate lower or higher than that, the difference will be reflected in the commission section of the breakdown. To make sure you are getting paid correctly, you should look at the gross pay on your check stub and compare that to the total pay on your commission breakdown.

90 DAYS HEALTH INSURANCE
If you’ve received a health insurance form, please fill it out and get it back to the office ASAP! Even if you DECLINE the insurance, we must have it in your file.

SKULL ISLAND: REIGN OF KONG
If you RSVP’d, please make sure you show up on either 8/24 or 8/25 from 8:30 – 10:30 to experience this new attraction.

VICTORY CRUISE INCENTIVE
For the month of August, the top 3 sales people will receive free admission, food, and gambling money! You must sell at least 7 tickets to be eligible.

BLUE MAN GROUP INCENTIVE
Round 2: 8/1 – 8/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets! Congrats to Luis, Sandra and Jon G. who each won a gift basket and 2 tickets to the show for the first round!

ORLANDO CITY SOCCER
The next home match will be Wednesday, 8/24 at 7:30 pm against Toronto FC, followed by Sunday, 8/28 at 7 pm against NYCFC. We have 12 company seats available – Section 101 Corner!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Miami Dolphins vs Atlanta Falcons – 8/25; FSU vs. Ole Miss – 9/5. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

UPCOMING CONCIERGE EVENTS                                                                                                                Carrabba’s – Tuesday, 8/23, 5:30 – 7:30 pm.  Four course sampling of food and drinks.  RSVP to Dave Poole (407) 448-1600, Dale Polk (407) 466-5038 – dpmarketing@cfl.rr.com or Mike Pryor (407) 350-8278.  Sorry no guests.                                                                                                                  Lake Buena Vista Factory Stores – Thursday, 10/20, 4 – 7 pm.  Food, Drinks, Entertainment, Giveaways.  RSVP by Monday, 10/3 to 407-238-9301 x 104. or online at evite.me/kxNsWHmM4n.

Employee Notes: Happy Birthday to Rafael and Ricardo on 8/21, Michelle on 8/22, and Sandra on 8/26! Congrats to Keysha for 2 years on 8/15 and David for 1 year on 8/22!

We are so appreciative of those of you who take this job seriously and who look and act in a professional manner when dealing with guests. Now we need to get the handful of you that don’t on the same page. What do you need to do? Dress professionally – For those of you on the Premier and VIP teams, JACKETS are NOT optional. They must be worn at all times and not put on the back of your chair. Shoes must be CLOSED toed and dress shoes – NO SANDALS or tennis shoes. Act professionally – This starts with getting to the location ON TIME. When you are late, it makes YOU look bad, the HOTEL look bad and AGS look bad. Unless you are greeting guests in the lobby, you need to be AT THE DESK – ready to assist. Anyone manipulating time on the POS – including altering the keyboard to stay logged in – will be terminated. We also expect you to be attentive to all guests in the vicinity of your desk. This means sitting upright and not slouching or putting your feet up on the desk, keeping your shoes on, not putting makeup on at the desk, and not eating or drinking (other than water or coffee) at the desk. We are counting on each of you to take pride in yourselves and your job.

CALLING OUT
We’ve had an unacceptable number of people calling out lately, so let’s review the policies. Car trouble is not an acceptable excuse. If you are having car problems, get a friend or family member to take you to work. If they can’t, then we expect you to use Uber. It’s funny how people complain about not having money, but they will miss a shift and make even less money. Calling out sick. It is really a hardship on everyone when anyone calls out sick. If you are truly sick, we expect you to call a manager a minimum of 1 hour before your shift. You CANNOT text, e-mail, or leave a voicemail message. Many times we don’t get the texts or e-mails until it’s too late. If you are sick for more than 1 shift or you have a history of excessive absenteeism, you will be required to bring a Doctor’s note. Thanks to all who are always at work and on time!

SET GOALS FOR YOURSELF!

COMPUTER USAGE – BUSINESS ONLY
The computers are to be used for business purposes only. Many of them have data limits which slow down the response times when the limits have been reached. Downloading and playing games or downloading videos of any type is against company rules and will result in reprimand and/or termination. Nothing should EVER be downloaded without the permission of a lead or manager. Also, please make sure you LOG OFF your computer at the end of your shift. We do NOT want you to turn it off, because sometimes updates are done overnight. However we do want you to LOG OFF so that the OPC;s or guests cannot use them. If you are unsure of how to do this, please ask a lead.

NAMES ARE MANDATORY ON TICKETS
For those of you on AlDesk and ITicketPOS, we must have names on each transaction. When printing Sea World, Universal and Merlin tickets, we must have at least the LAST name on each ticket. If it’s a lot of tickets, you may use just the first initial. We need this information in case a guest calls and we can pull up their tickets.

SEA WORLD WITH MEAL TICKETS
We had numerous issues this past week with these tickets. As a gifting ticket, it says “2 for $140”, however when you enter this, 1 ticket is NOT good for 2 people. You must enter in the quantity the total number of people in sets of 2 with a maximum of 6 tickets per order. If you have any questions on this, please call a manager before completing the order.

CREDIT CARDS WITH CHIPS
Any card with a chip must be charged with the chip inserted and read – not swiped. If the guest uses a PIN, then it is not necessary to check ID. It they do not enter a PIN, then you need to check ID.

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. For each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for adults.

SKULL ISLAND: REIGN OF KONG
Here’s your chance to experience this new attraction with no lines, and free desserts and drinks! Please RSVP according to the instructions sent through When to Work. You can choose either 8/24 or 8/25. Since the event is from 8:30 pm – 10:30 pm, we will not be honoring any requests off.

VICTORY CRUISE INCENTIVE
For the month of August, the top 3 sales people will receive free admission, food, and gambling money! You must sell at least 7 tickets to be eligible.

BLUE MAN GROUP INCENTIVE
Round 2: 8/1 – 8/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets! Congrats to Luis, Sandra and Jon G. who each won a gift basket and 2 tickets to the show for the first round!

ORLANDO CITY SOCCER
The next home matches will be Wednesday, 8/24 at 7:30 pm against Toronto FC, followed by Sunday, 8/28 at 7 pm against NYCFC. We have 12 company seats available – Section 101 Corner!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 8/14 – Alice Cooper; Miami Dolphins vs Atlanta Falcons – 8/25. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

Employee Notes: Happy Birthday to George S. on 8/8 and Sheena on 8/17! Congrats to Miriam for 5 years on 8/1, Ariel for 1 year on 8/10, Jon G. for 4 years on 8/15!