We count on each and every one of you to “Go Above and Beyond” for each of our guests and give them the kind of service that you would expect if you were in their shoes. What does this mean? SMILE and enjoy the fact that you are helping someone have the vacation of a lifetime! Even if they don’t buy tickets from you, help them in ANYWAY possible, including giving them park hours and information! You would be surprised how many people come back and buy something from you even though they don’t buy anything initially. We really want GREAT guest comments! If a guest wants to commend you on your service, please recommend Trip Advisor for your hotel, on the hotel’s comment cards, or the AGS Facebook page.

MICKEY’S NOT SO SCARY PARTY
You must look up the tickets by the DATE that they would like to attend. The dates for the upcoming week are 9/20, 9/23, and 9/25. As was in the past, guests who purchase our tickets can enter the park as early as 4 pm.

MAGIC KINGDOM CLOSES EARLY
When selling Magic Kingdom tickets, please remind your guests that any night there is MNSSHP, the park closes at 7 pm. Be sure to check the times guide and make sure they are aware of this.
VALUE SEASON ENDS 9/29
Don’t forget to CHARGE FOR AND PRINT THE VALUE TICKETS FOR any ONE DAY DISNEY ticket. Regular season starts 9/30.

DISNEY CONVENTION TICKETS
A reminder – Disney Convention Tickets are ONLY to be sold to guests (or their family members) that are here in a meeting or convention. How can you tell – If they are wearing a badge or a tie. They must be QUALIFIED. If you are selling them to non-qualified guests, you are jeopardizing our contract and risk us losing this privilege. Violators will be reprimanded.

HALLOWEEN HORROR NIGHTS
HHN runs on select nights that continue through 10/31. We are selling the event nights that fall between Sunday – Thursday at a discount, and any Friday-Saturday event night at regular price. As usual, your best bet is to sell the 2 or 3 Day PTP Combos. Remember, with the combo tickets, it includes ONE NON-SATURDAY visit to HHN during the 14 day period. If you have a guest wanting to purchase a 1 Day ticket and go to HHN, it’s better to have them upgrade to add the HHN while they are at the park. If you have any questions, please ask your lead or manager. Make sure you ask them if they are Florida Residents too. If they are, they can get cheaper prices online, but offer them our tickets as a convenience.

USE CORRECT UNIVERSAL STORE
For those of you on the Gifting, VIP or AGS Teams, you MUST use the correct STORE when printing Universal tickets in ITW. For instance if you are on the Vistana Team and you work at BlueTree, you CANNOT print Universal tickets in the Vistana Store. It must be the Guest Services Store. Universal uses these number and for a LOT of reasons, the MUST be correct!

CREDIT CARD FRAUD
We have had more fraud activity this week. Luckily Petra followed the correct procedures so we did not fall for it. Again, if they are buying more than 4 tickets, all members of the party must be in front of you, they must be staying at the hotel, and you must verify the room number with the front desk. They seem to be picking locations that do NOT have a PAX/EMV Chip reader. So if you are working one of these locations, be especially careful and follow these procedures. Always use the PAX/EMV chip reader for all cards with a chip.

VACATION VILLAGE SPEED TRAINING
For those of you that work at Vacation Village locations, Ana Maria is having a speed training on Wednesday at 1:30 at the Conference Room upstairs at Regal Oaks. She will be reaching out to each of you individually to attend.

HHN HOSPITALITY NIGHTS 9/22

LA NOUBA CLOSED THIS WEEK
Shows will resume 9/27.  Please direct your guests to Blue Man Group this week

DISCOVERY COVE INCENTIVE

Remember to push Discovery Cove! In the month of September, get $3000 in revenue and you receive 2 Day resorts! $6000 and you get to swims with Sea Venture, $8000 adds a Trainer for a day, and $10,000 gets you a family 4 pack! Discovery Cove is a GREAT value, as you get all food and beverages, in addition to 14 days unlimited admission to both Sea World and Aquatica!

DISNEY REVENUE INCENTIVE
For those of you on the VIP, Gifting and AGS Teams, Disney has started an incentive for you to win 2 Free Passes to Mickey’s Not So Scary! For the most revenue produced each week in Magic Your Way tickets, the top 2 from the Gifting Team and the top 3 from the AGS or VIP Teams will receive 2 Free Tickets to MNSSHP on 9/30. This runs from 9/4-9/10, 9/11 – 9/17, 9/18 – 9/24, and 9/25 – 10/1 (which receives tickets for 10/7). This is for MYW and MNSSHP tickets only. Timeshare and convention tickets do not apply. You can only win 1 time. We already have 2 weeks in the books so push for these last 2 weeks!

ORLANDO CITY SOCCER
The next home match will be Sunday, 10/2 at 1 pm against the Montreal Impact. We have 12 company seats available in Section 101 for $50 each, and if you sell these, you receive an extra $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Cirque du Soleil Ovo -9/21 – 9/25 . We can also sell Orlando Pride and TB Rays!

Employee Notes: Happy Birthday to both Judy and Gabriela on 9/17, Brian on 9/18, Vanessa Gutierrez on 9/18, and Keith, our Dual/Premier Team Manager on 9/20! Congrats to Eric for 5 years on 9/19 and Brenda for 2 years on 9/23!