This will be our busiest week until 12/17. The Florida Classis between FAMU and BCU at Camping World Stadium will bring in 60,000+ fans. Plus many people will be arriving for Thanksgiving week. Please BE PREPARED. Get to your hotel EARLY. Make sure you give yourself enough time to count your bank and do your counts. If you develop a line, be sure to ACKNOWLEDGE everyone in line with a pleasant “Hi Folks, I’ll be right with you”. If you do this, they will be less likely to leave and buy their tickets elsewhere. Give them something to look over while they’re waiting, like the FunPak, Activity Guide or dinner show brochures. Be sure to check your supplies and make sure you have plenty of DTI shells, paper, cc and POS rolls. Suggest the HIGH PROFIT tickets – 2 Day PTP Universal, Sea World, Legoland and night-time attractions.

PEAK SEASON STARTS SUNDAY 11/20
Peak season for both Disney and Universal starts Sunday, 11/20. Be sure you ASK your guests what day they will be visiting the parks. If it is for 11/20 – 11/27, be sure you are CHARGING FOR and PRINTING “PEAK” tickets.

UNIVERSAL TICKET CHANGES
Everyone should now be familiar with the changes to the Universal tickets. 1) ONE DAY tickets will now follow Disney’s pricing – Value, Regular, and Peak. For any ONE DAY BASE tickets, you must charge for and PRINT the ONE DAY BASE “Promo” ticket corresponding to the pricing period. We are now in REGULAR season, but anyone visiting NEXT WEEK (starting Sunday 11/20 – 11/27) must have a PEAK season ticket. All ONE DAY PTP Promo tickets are valid for ANY season through December 31st, so you don’t need to worry about the season for 1 Day PTP tickets. Also, continue to sell and print the 2 Day PTP “Promo” tickets until December 31st.  2) All Multi-day or Multi-park tickets that included Wet ‘n Wild have been eliminated. We will only be able to sell Wet ‘n Wild tickets by themselves. 3) All Multi-day tickets must now be used within 7 days instead of 14 days. If you have any questions, please call a lead or manager instead of making a mistake.

DISNEY 4 PARK MAGIC TICKET
We are now selling the 4 Park Magic Ticket. This is a “Special Offer” that is ONLY valid from now through 12/16, and again starting 1/3/17. The key thing to remember about this ticket is that it’s VALID FOR ONE VISIT TO EACH OF THE 4 MAJOR PARKS ONLY. If a guest wants to repeat any of the 4 parks (MK, EC, HS or AK) you MUST sell them a regular 4 Day MYW ticket. This ticket is NOT changeable or upgradeable so be SURE the guest understands what they are getting before selling it!

WET N WILD OPEN ALL NEXT WEEK
They will be open through 11/29 and then go back to closing Wednesdays and Thursdays starting 11/30.

LEGOLAND OPEN ALL NEXT WEEK
They will be open through 11/28 and then go back to closing Tuesdays and Wednesdays starting 11/29.

DISNEY FLORIDA RESIDENT TICKETS
Please make sure you’ve read the message sent out through When to Work. Again, we can now activate EXCHANGE tickets for 3 or 4 Days for Florida Residents and you RECEIVE COMMISSIONS! A few key points: They must be QUALIFIED as Florida Residents – all ADULTS must have a valid Florida ID; they have 6 months from the first date of use to use all days on their tickets; they must be aware of the Block-Out dates – 12/15/16 – 1/2/17, 4/8/17 – 4/21/17, 6/5/17 – 8/10/17; try to add Hopping or the Water Park Fun & More options to increase your commissions; and you MUST swipe the FLORIDA RESIDENT DTI SHELLS (68 for Adults and 69 for Kids) and these must be exchanged to get the actual tickets at ANY ticket window. All Adults will be required to show their ID’s when exchanging the tickets.

BLIZZARD BEACH CLOSED TILL 12/25
When selling ANY Disney ticket that includes a Water Park, make sure you are telling your guests that ONLY Typhoon Lagoon is OPEN. Blizzard Beach is closed and will re-open 12/25, at which time Typhoon Lagoon will close.

DISCOVERY COVE INCENTIVE
Remember to push Discovery Cove! In the month of November, get $3000 in revenue and you receive 2 Day resorts! $6000 and you get to swims with Sea Venture, $8000 adds a Trainer for a day, and $10,000 gets you a family 4 pack! Discovery Cove is a GREAT value, as you get all food and beverages, in addition to 14 days unlimited admission to both Sea World and Aquatica!

MICKEY’S VERY MERRY XMAS PARTY
For those of you on the AGS Teams, we are selling MVMCP tickets. We had 11/18 sellout, so be sure to tell your guests they need to purchase them ASAP because the DO sellout!

ORLANDO MAGIC
Upcoming Orlando Magic Games: 11/19 vs Dallas Mavericks; 11/23 vs Phoenix Suns; 11/25 vs Washington Wizards; 11/27 vs Milwaukee Bucks. Let’s really work on selling these tickets and suggesting them to our guests!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Battle of the Banks – 11/18; Florida Classic – 11/19; Marc Anthony – 11/20; Bob Dylan – 11/22; Sesame Street Live – 11/29; Kenny G – 11/30; ACC Football Championship Game – 12/3; B-52’s – 12/3. We can also sell Orlando Solar Bears, Tampa Bay Bucs and Tampa Bay Lightning!

Employee Notes: Happy Birthday to Liz on 11/6, Daniel on 11/12, Erika on 11/21, Schuyler on 11/22, Carolina on 11/24, and Justin on 11/25! Congrats to Mackenzie for 2 years on 11/17 and Tonya for 2 years on 11/18, and Karina for 7 years on 11/18! We would like to say that we are very THANKFUL for each and every one of you who are part of the AGS family! Although we may seem hard on some of you, we are appreciate those of you who make us proud with your work ethics, honesty and dedication!

We really appreciate those of you who work so hard, show up on time, do a great job in sales, act and look professional, and represent us so well. THANK YOU! But we hear some complaints sometimes that we would like to address. First of all, we want all of you to know we have an open door policy! Of course we are all busy, but if you have an issue that you would like addressed, instead of complaining to others about it, call a manager and we will set up a meeting with you. If you are not making the kind of money that you feel like you should be, take a look at yourself. Are you doing everything possible to maximize sales? Are you greeting guests in the lobby? Do you portray a positive attitude about your job and smile to your guests? Are you focusing on the right tickets to sell? If you are not doing these things, then you should be blaming yourself – not the company. When we have a brand new employee that has a great attitude making $150 in commissions on a shift, when we have an employee going into a hotel that normally “blanks” in sales and he makes $130 in commissions – this shows us that it is not the company or the hotel. Sometimes it’s the employee and the attitude that affects sales. If you feel like your sales skills are lacking, we – your leads and managers – will ALWAYS help you with this. Reach out to them to give you pointers and suggestions!

WET ‘N WILD UPDATES
Wet ‘n Wild has announced that effective immediately, they will be CLOSED on Wednesdays and Thursdays through the end of the year, with the exception of THANKSGIVING WEEK AND CHRISTMAS WEEK. Also, effective 11/15, we will no longer be able to sell and print any multi-park ticket that includes Wet ‘n Wild. If a guest already has a ticket an unexpired ticket that DOES include Wet ‘n Wild, they will be able to use it as usual. Also, effective 10/31 the park hours have been reduced to 11 am – 5 pm, with the exception of Christmas week where they will be going back to their normal hours.

HALLOWEEN HORROR NIGHTS
Universal has added two additional nights to HHN – Friday, 11/4 and Saturday, 11/5. Friday will be sold as a “NON-PEAK” night – or Sunday – Thursday, while Saturday will be a “PEAK” night. You can sell these tickets through 10/31. After 10/31 they will no longer be available for us to sell, so guests will have to purchase them online directly.

MICKEY’S NOT SO SCARY PARTY
October 30th and 31st are SOLD OUT! Remind your guests that any night there is MNSSHP, the park closes at 7 pm. Be sure to check the times guide and make sure they are aware of this.

DISNEY FLORIDA RESIDENT TICKETS
Please make sure you’ve read the message sent out through When to Work. Again, we can now activate EXCHANGE tickets for 3 or 4 Days for Florida Residents and you RECEIVE COMMISSIONS! A few key points: They must be QUALIFIED as Florida Residents – all ADULTS must have a valid Florida ID; they have 6 months from the first date of use to use all days on their tickets; they must be aware of the Block-Out dates – 12/15/16 – 1/2/17, 4/8/17 – 4/21/17, 6/5/17 – 8/10/17; try to add Hopping or the Water Park Fun & More options to increase your commissions; and you MUST swipe the FLORIDA RESIDENT DTI SHELLS (68 for Adults and 69 for Kids) and these must be exchanged to get the actual tickets at ANY ticket window. All Adults will be required to show their ID’s when exchanging the tickets.

BLIZZARD BEACH CLOSED TILL 12/25
When selling ANY Disney ticket that includes a Water Park, make sure you are telling your guests that ONLY Typhoon Lagoon is OPEN. Blizzard Beach is closed and will re-open 12/25, at which time Typhoon Lagoon will close.

NO EATING OFF OF BREAKFAST BAR
We want to remind all of you that there is to be absolutely NO eating off of the hotels breakfast bar – PERIOD. Please get with your individual hotel regarding their coffee rules. Also, there is to be no eating OF ANYTHING whatsoever behind our desk. If you are grabbing a snack, be sure to eat in a designated employee break area out of guest view.

DISCOVERY COVE INCENTIVE
Remember to push Discovery Cove! In the month of October, get $3000 in revenue and you receive 2 Day resorts! $6000 and you get to swims with Sea Venture, $8000 adds a Trainer for a day, and $10,000 gets you a family 4 pack! Discovery Cove is a GREAT value, as you get all food and beverages, in addition to 14 days unlimited admission to both Sea World and Aquatica!

ORLANDO MAGIC
Upcoming Home Games: Nov. 5th – Kings; Nov. 7th – Jazz; Nov. 9th – Timberwolves. Make sure you are aware of the correct booking procedures for your team. AGS/VIP/Gifting – always call a lead or manager to book for you.

NO VISITORS IN HOTEL
If you have someone picking you up or waiting for you, please make sure you have them wait outside. We can’t have unauthorized people hanging out in the lobby or behind our desks. Thank you!

HOLIDAY DAY OFF REQUESTS
We will not be approving any Day Off requests put in through When to Work. You need to fill out the “Preference” sheet located in DropBox for your preferences of holidays. Again, these are JUST REQUESTS and we will do our best to honor them, but there are no guarantees. Remember, holidays are out busiest times and it’s when YOU make the most money!

RICK S. – VACATION
Rick will be on a cruise/vacation from 10/29 – 11/8, returning to work on 11/9. He will have no cell services from 10/29 – 11/5, but will be able to take emergency calls from 11/6 – 11/8. Please reach out to one of the other managers during this time.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Sia – 10/30; Tracy Morgan – 11/13. We can also sell Orlando Solar Bears, Tampa Bay Bucs and Tampa Bay Lightning!

Employee Notes: Happy Birthday to Elvis on 11/3, Delza on 11/6, Jose M. on 10/30, and our fearless leader – Linda Piesko on 10/31! Congrats to Shannon for 2 years on 11/3, Veronica R. for 1 year on 11/2, Mahvash for 11 years on 10/31, and Rick S. for 26 years on 10/29!