WALT DISNEY WORLD

Dates for Disney after dark: January 27, March 2, and March 9: 9 pm – 12 Midnight
February 2, 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

UNIVERSAL

Harry Potter Celebration now through Sunday, January 29. This event is INCLUDED in park admission. Most of the events are happening inside of Universal, so this might help guests decide who only want to buy a 1 park ticket. See costumes from the movies (including Fantastic Beasts), learn how to duel with wands, get sorted into a Hogwarts house, and much, much more.

SEAWORLD

Last weekend for Praise Wave Concert Series with Skillet on January 28th. February 11th, SeaWorld will be starting their Seafood Festival and running it until May. This is a great event to talk up to your guests. SeaWorld rep has said our hospitality tickets should be rolling out in February or March so that we can enjoy the festival as well!

ORLANDO MAGIC

February 1st vs. Indiana Pacers, February 3rd vs. Toronto Raptors. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 2 Launch Director’s Tour. Feb. 3 Space Race.

Amway Center Billy Joel Jan. 27, Florida Georgia Line Jan. 28. House of Blues Jan. 28 Rumours (Fleetwood Mac Cover Band). Hard Rock Live  Jan. 27 Classic Albums Live. *Call your leader on duty to purchase.

Employee Notes:

Happy Anniversary to Karl B. 2/2 (1 year)!

Happy Birthday to Karen V. (1/28), Bernard D. (1/30), and Susan D. (2/3)!

WALT DISNEY WORLD

Epcot has their Art Festival (weekends only) where they showcase Disney art and specialty foods. Let your guests know in case they want to have a park hopper for this event. Remember we are in VALUE SEASON. Remember Cirque is coming back on 1/24.

Dates for Disney after dark: January 20, 27, March 2, and March 9: 9 pm – 12 Midnight
February 2, 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

SEAWORLD

January 21 Francesca Battistelli Praise Wave Concert. Legoland BOGO tickets are meant for gifting locations only, or as a pre-gift for one of our timeshare partners. You should NOT be mentioning the Legoland BOGO unless you are working with an OPC or in a gifting location. There are no special offers with Legoland to give “Kids Free” at this time, so you should always be selling the tickets out of the regular store. When you sell out of the REGULAR store you get MORE COMMISSION. ONLY if a guest is “on the fence” and debating on buying from you should you offer the BOGO as a last resort.

ORLANDO MAGIC

January 22 Golden State Warriors vs. Orlando Magic. January 24 Chicago Bulls vs. Orlando Magic. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Jan. 26 NASA’s Day of Remembrance. **INCENTIVE FROM GRAYLINE** For every Grayline Kennedy Space Center Tour you book through the month of January you will receive $4 per person that you book. Travel must be between January 1-31. Payout is Feb. 15th. If you have any questions, contact Karissa@graylineorlando.com.

Jan. 27 Billy Joel at Amway Center. House of Blues Jan. 21 Circa Survive, Jan. 22 Nonpoint. Hard Rock Live Jan. 20 Lisa Lampanelli, Jan. 27 Classic Albums Live. *Call your leader on duty to purchase.

Employee Notes:

**INCENTIVE FROM WONDERWORKS** Send 1-10 people/Payout of $2 each. Send 11-20 people/Payout of $3 each. Send 21 or more people/Payout of $4 each. Now through January 31.

Artegon Marketplace CLOSING January 26. Cinemark and Bass Pro Shops to remain open. Discard Artegon referrals at your location on the 26th.

Hospitality Events—I-DRIVE 360 ATTRACTIONS – Orlando Eye, Madame Toussads, Sea Life
– You can choose either January 25th OR January 29th from 11 am – 7 pm. There is no RSVP necessary. Just take your latest pay stub and you will get admission for you and a guest for all 3 attractions!

ORLANDO FUN PARTNERS – GATORLAND
– February 3rd from 10 am – 2 pm. You and 1 guest are invited to attend. RSVP by 2/1 at orlandofunpartners.com/event. Please bring proof of employment.

Guys, we CANNOT honor any day off requests for these days. I repeat – WE CANNOT HONOR ANY DAY OFF REQUESTS FOR THESE EVENTS! You MUST work it around your schedule! Please do not submit them or you will be denied. For the I-DRIVE 360 attractions, there is PLENTY of time for you to attend on EITHER day and still have it work around your schedules. For Gatorland, if any of you CANNOT go during this time, we may be able to get some additional comps for another day. If you work 7 – 12, you can go after 12. If you work in the evening, you can go before your shift. For those of you who normally work 7 – 3, we will not be able to give you the time off.

Happy Anniversary to Humberto 1/24 (2 years)!

Happy Birthday to Lauren S. (me!) 1/23!

WALT DISNEY WORLD

Epcot starts their Art Festival on the 13th (weekends only) where they showcase Disney art and specialty foods. Festival Highlights Include:

• Artist appearances
• Disney on Broadway Concert Series
• Culinary masterpieces
• Community arts musical showcase
• Gallery exhibits
• Artful photo ops
• Workshops and seminars with visiting artists
• Commemorative merchandise
• Interactive mural
• Living statues
• Walking chalk gallery and more!

Remember VALUE season starts Jan. 17th.

SEAWORLD

January 14 TobyMac Concert. Now is the time to really push Discovery Cove. January day packages are the lowest they are all year. Not only is it all inclusive (food, drinks, and wet suits are all complimentary) but your guests also get UNLIMITED access for 14 days to Seaworld and Aquatica. Make sure to check the schedule because Discovery Cove is sometimes closed Tuesday-Thursdays. Try to add on the Dolphin Swim for more commissions. Sell, sell, sell!

ORLANDO MAGIC

January 20 Milwaukee Bucks vs. Orlando Magic. January 22 Golden State Warriors vs. Orlando Magic. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Jan. 19 Rocket Launch 7:46pm. Guests must purchase separate tickets for the launch and must do so in advance.

Jan. 13-16 Ringling Bros. Circus at Amway Center. House of Blues Jan. 13 Pop Evil, Jan. 14 Brothers Osborne, Jan. 15 Breaking Benjamin, Jan. 21 Circa Survive. Hard Rock Live Jan. 14 Lewis Black, Jan. 20 Lisa Lampanelli. *Call your leader on duty to purchase.

Employee Notes:

Happy Anniversary to Maribel R. 1/14 (2 years) and Rafael C. 1/17 (5 years)!

Happy Birthday to Rick S. 1/14, Carlos R. 1/15, Samantha K. 1/16, Daniella A. 1/19!

We want to remind you that your Team Leads are your first point of contact for any questions or problems you may have. If you can’t reach a lead, then feel free to call your Team Manager. We have charged the leads with calling around to all of the team locations during their shift, so if you get a call from a Lead, they will be asking you questions and helping you with sales tips. PLEASE TAKE THIS CONSTRUCTIVELY AND DO NOT GIVE THEM AN ATTITUDE. This is THEIR job. There’s something new to learn every day. As a reference, here are the leads and manager for each team:

PREMIER
Managers – Andrea Romero, Keith Henderson, Ana Maria Solano
Leads – Schuyler, Jenn

VIP
Managers – Cindy Fuller, Rick Schiebel
Leads – Daniel, Erika, Keysha

GIFTING
Manager – Cindy Fuller
Leads – Carlos, Jon G., Dimary

ACTIVITY LINK – GUEST SERVICES
Manager – Ana Maria Solano
Leads – Rafael, Humberto, Valerie

WALT DISNEY WORLD

Hollywood Studios starts their Star Wars Tours this week so if your guests appear to be big Star Wars fans, suggest this (7 hour) tour to them. Epcot starts their Art Festival on the 13th (weekends only) where they showcase Disney art and specialty foods. Explain all ticket options with your guests, who might not know about Park Hopping or the Water Park and More options. BLIZZARD BEACH CLOSED – Saturday 1/9 through Monday 1/11. WE ARE NO LONGER ABLE TO ACTIVATE FLORIDA RESIDENT TICKETS USING THE DISNEY FLORIDA RESIDENT SHELLS. Please read Rick’s message on When to Work. Remember we are currently in REGULAR ticket season for one day tickets.

UNIVERSAL STUDIOS

THE 1 DAY PTP PROMO TICKETS ARE NO LONGER VALID AND NOW MUST BE PRINTED ACCORDING TO SEASON. You must NOW sell and print them according to PEAK, VALUE, and REGULAR season. When printing tickets in Instant Ticket Wizard, the NEW TICKETS are all the way at the bottom of the ticket store and listed as “In Market Program 2017”. We now have special 2 Park 2 Day Base tickets that will give you MORE commission than before. MAKE SURE YOU READ ALL TICKETS OUT LOUD TO THE GUEST WHEN HANDING THEM OVER!

Did you know that guests enjoy FREE ADMISSION to select CityWalk^® venues with their Blue Man Group ticket stub? Let your guests know this when selling your Blue Man Group tickets!

SEAWORLD

AQUATICA CLOSED – Saturday 1/9 and Sunday 1/10. Now is the time to really push Discovery Cove. January day packages are the lowest they are all year. Not only is it all inclusive (food, drinks, and wetsuits are all complimentary) but your guests also get UNLIMITED access for 14 days to Seaworld and Aquatica. Make sure to check the schedule because Discovery Cove is sometimes closed Tuesday-Thursdays. Try to add on the Dolphin Swim for more commissions. Sell, sell, sell!

ORLANDO MAGIC

Jan. 6 Orlando Magic vs. Houston Rockets. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center: Meet Astronaut Sam Gemar Jan.8-12 11am-6pm. Jan. 10 Book Signing with Mike Massimino 2pm-430pm.

January 12-January 16 Ringling Bros. Circus at Amway. House of Blues Jan. 6 Locash, Jan. 7 Def Leppard Tribute Band, Jan. 9 Lukas Graham, Jan. 13 Pop Evil. Hard Rock Live Jan. 7 Ron White.

Employee Notes:

Do not sell Mango’s vouchers for Jan. 10th and 11th. They have been bought out for these nights. Ana Maria’s team will be having a meeting next Thursday January 12 from 2-4 pm at Clarion Convention Center 9956 Hawaiian Ct, Orlando, FL 32819.

Congratulations to 4 All Guest Services team members who have qualified for their choice of a prize for their outstanding sales efforts in December!!!

Mona Morgan – Premier Team – 25 Tickets!!
Karen Vila – 23 Tickets!!
Jonathan Garner – 17 Tickets!!
Rafael Calvo – 15 Tickets!!

Happy Anniversary to Diane F. 1/12 (8 years)!

Happy Birthday to Yamilee & Jenna M. on Jan. 6, David M. on Jan. 10!