WALT DISNEY WORLD

REMEMBER WE AR IN REGULAR SEASON UNTIL FEB. 27 THEN IT DROPS TO VALUE THROUGH MARCH 9. Have you heard that Rivers of Light has premiered at Animal Kingdom? This is a light and water show (with some fire effects at the end) on the lake that was to premier last year and was delayed. This is also the first night time entertainment show at Animal Kingdom so be sure to talk it up with your guests. To get an idea of what it looks like so you can describe it in YOUR own words, watch a video here.

March 1 – May 29, Epcot will host their annual Flower and Garden festival. This is a crowd favorite, besides the Food and Wine Festival. Spring has arrived at Epcot with character topiaries throughout the park along with beautiful florals and foliage. The festival also includes concerts on the stage in the American pavilion, with Jon Secada kicking off the event on March 3rd and 4th. Similar to Food and Wine, several booths will be set up throughout World Showcase with food and beverages that incorporate flowers, plants and farm grown vegetables.

UNIVERSAL

Fifth Harmony will be performing Feb. 25th for Mardi Gras. Remember Universal is in VALUE season until March 25th. When selling Universal, are you asking your guests if they want to see Blue Man Group? This is an easy add on and a nice way to end their day in the parks. Your guests might not even know Blue Man is at Universal so be sure to mention it to them and boost your commissions!

ORLANDO MAGIC

Feb. 25th vs Atlanta Hawks, March 1st vs New York Knicks. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75
MARCH MADNESS IS COMING UP SO LETS REALLY PROMOTE THIS WITH OUR GUESTS.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center March 2nd Launch Director Tour.

Seaworld Seafood Festival Bill Engvall will be performing (Feb. 25).

House of Blues Feb. 27th 311, March 3rd George Clinton and the Parliament Funkadelic. Hard Rock Live Feb. 26th Rick Springfield. *Call your leader on duty to purchase.

Employee Notes:

A reminder that you CANNOT swipe cards on a legacy machine UNLESS the card does not have an embedded chip. Check the card closely and if there IS a chip, you MUST USE THE EMV/PAX OR CHIP READER. Do not swipe the card and wait for it to ask you insert the chip. You should AUTOMATICALLY insert the card. If you do not have a chip reader or the PAX/EMV or chip reader is not working at your location, we must know about this IMMEDIATELY so we can have them fixed. Again, if a card has a chip, YOU CANNOT USE THE LEGACY SWIPER. ALL CHIP EMBEDDED CARDS MUST HAVE THE CHIP READ.

Happy Birthday to Lucy D. 2/17 and Nicole M. 2/28!

ATTRACTION FOCUS

Hopefully, everyone was able to make it to one of the Discovery Cove training classes because we were able to learn quite a bit! We can sell a day resort for only $138 a person (this is including tax and does NOT include admission to any other park). This is a special promotion for AGS so every guest you encounter should know about this deal. There are a few options when selling Discovery Cove (Dolphin Swim, SeaVenture, Dolphin Swim) so take the time to explain each one to your guest who may not know about them.

Keep in mind, the Discovery Cove incentive is still in effect unt

il March. Be sure to sell a minimum of $3000 to earn 2 tickets! If your guests do not wish to do the dolphin swim, let them know about all the other animals they can still see while there. The bird aviary is fun for kids and adults alike! Feed the birds and see how many different types of birds you can find. Relax in the Wind Away River or Serenity Bay. My favorite area was the Grand Reef, where you could easily spot giant stingrays and colorful fish swimming along the artificial coral reef.

WALT DISNEY WORLD

PEAK WEEKEND FEB. 18-20 WITH REGULAR SEASON STARTING FEB. 21. FEB. 27 IS VALUE. You should be asking your guests what day they are visiting the park if it is just a ONE DAY ticket.

– All ticket prices have INCREASED with the exception of the One Day Magic Kingdom Peak (which remains the same) and the 2 Day Base which has decreased.

– Disney is offering an Advance Purchase Discount of $20 off for 3 Day Tickets and higher. We have priced the 3 Day and Higher tickets at GATE PRICE, but WE WANT YOU TO DO A PRICE MATCH IF THE GUEST MENTIONS IT AND GIVE THE $20 DISCOUNT. DO NOT LOSE A SALE!

– The Water Park Fun & More option has been eliminated and will now be called “PLUS”. However, if a guest wants to add this to the ticket, the HOPPER OPTION must be included as well. The options will ONLY be BASE, HOPPER, AND HOPPER “PLUS”. There will no longer be a base ticket that includes the “PLUS”. The “PLUS” option works the same as the old WPF option. In other words, the number of visits matches the number of days purchased for the MAJOR parks, with the exception of the One Day which gives 2 PLUS visits. As of now, the PLUS will include visits to Typhoon Lagoon, Blizzard Beach, DisneyQuest (which closes July 2nd), ESPN’s Wide World of Sports, Winter/Summerland Mini Golf (before 4 pm), Fantasia Gardens Mini Golf (before 4 pm), and Oak Trail Golf Course. Guests are not allowed to visit both Winter/Summerland and Fantasia Gardens on the same day.

– Disney Convention tickets will now offer THREE partial day options – After 2, After 5, and After 2 with Park Hopper. The After 3 has been eliminated.

– Although the price increase was effective 2/12, the ACTUAL TICKET CHANGES WILL NOT TAKE AFFECT UNTIL OPENING SHIFT ON WEDNESDAY, 2/22. So all of the ticket changes (including the Convention Tickets) will not be in your POS until the morning of 2/22.

UNIVERSAL

Mardi Gras is in full effect at Universal! Not only do guests get to see the parade with it’s fun floats, but they can enjoy the concerts on weekends as well. The concerts and event are INCLUDED with park admission. Please refer to THIS SITE for the concert schedule as some shows are on Saturdays and some on Sundays. Remember that this event is ONLY IN UNIVERSAL. Talk this up with all guests and try making the ticket a park to park! Add on Blue Man Group tickets to your sale to boost your commission.

UNIVERSAL PEAK WEEKEND IS FEB. 18-20. FEB. 21ST STARTS VALUE SEASON.  We need to clarify that you CANNOT print the 7 Day Base or PTP tickets and charge for the 2 Day Base or PTP tickets. Because these are at the “Promo” price in the POS, we are actually losing money when this happens. If you are giving the guest at 7 Day Base or PTP ticket, they must be entered in the POS as that and not as 2 Day tickets. Thank you!

 

ORLANDO MAGIC

February 23rd vs. Portland Trailblazers. *Call your leader on duty to purchase. CONGRATS to the January incentive winners Rafael Calvo, Diana O’Donnell, Lisette Mambru, Michelle Victoria!

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 18 Rocket Launch (10 am).

Amway Center Feb. 18th The Comedy Get Down (Cedric the Entertainer, George Lopez, etc). House of Blues Feb.18th The Expendables, Feb. 27th 311. Hard Rock Live Feb. 26th Rick Springfield. *Call your leader on duty to purchase.

Employee Notes:

DID YOU KNOW TALK OF THE TOWN NOW OFFERS COMPLIMENTARY or DISCOUNTED SHUTTLE SERVICE FOR YOUR GUESTS WHO ARE DINING? Call 321.800.8509 or 321.388.4921 and ask for Vince! Each restaurant has a minimum number of guests required for complimentary transportation. If under the required guest limit, transportation is still offered at a greatly discounted rate! Please be advised that the transportation being provided is a complimentary or reduced rate shuttle service. Please advise guests that pick-up times may vary 15 to 30 minutes from scheduled arrangements depending on trafc for that evening. All requests for PICK-UPS and RETURNS should be CONFIRMED BY THE ON SITE HOSTS at least 30 minutes prior to departure request time. Please call for rates. Talk of the Town includes Charleys Steakhouse, Johnnies Hideaway, Fish Bones, Vitos, and Moon Fish.

Happy Birthday to Ann N. 2/19, Tonya M. 2/20, Miriam A. 2/22, and Barbara R. 2/24!

WALT DISNEY WORLD

Epcot is continuing their Festival of the Arts every Friday-Monday until February 20th. Feb. 3-6, Kerry Butler and Kevin Massey will be performing songs from Tarzan, Beauty and the Beast, and Aladdin. REMEMBER DISNEY PEAK WEEKEND IS FEB. 18-20, THEN TICKETS WILL BE REGULAR PRICE UNTIL FEB. 26. FEB. 27+28 ARE VALUE.

SEAWORLD

Seafood Festival starts this Saturday (only Saturdays) and runs until May 13th. Local craft beers, live performances, and a multitude of cuisines. Check the concert schedule to inform your guests on who they can see perform. Because all of the systems are integrated, many of you are never logging in to your Sea World EZ Ticket account because you’re not selling Discovery Cove. However, it is VERY important that you log in at least ONCE A MONTH, EVEN IF YOU DON’T SELL ANYTHING. If you don’t, you’re account will go into an “Inactivity Lockout” and you will not be able to login. So please, just log in to EZ Ticket every once in a while so your account doesn’t lock you out. Thank you!

 

DISCOVERY COVE

**Discovery Cove Incentive** Now through March, Discovery Cove is giving us the chance to earn packages based on what you sell.All locations/teams qualify.

• $3,000 in revenue = 2 Day Resort packages
• $5,000 in revenue = 2 Dolphin Swims + 2 Seaventure experiences
• $7,000 in revenue = 2 Trainer for a Day packages
• $10,000 in revenue = one Family Pack ( 4 swims, photos and a VIP Cabana)

Just a reminder about Kids ages for Discovery Cove bookings on swimming with the Dolphins:

– Must be at least 6 years old to Swim with Dolphins with an Adult
– Must be 13 years old to Swim with Dolphins ALONE without Adult supervision

We had a guest this past weekend that had a 12 year old that wanted to swim alone. This is not allowed and it caused all kinds of problems. Please be very careful and go over all rules and policies with the guest when booking Discovery Cove. Thank you!

ORLANDO MAGIC

February 15th vs. Spurs. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 14th U.S Astronaut Hall of Fame Induction Announcement 2017.

Amway Center Andrea Bocelli Feb. 11th. House of Blues Feb.11 Farruko. Hard Rock Live Feb. 12th Reggae Fest. *Call your leader on duty to purchase.

Employee Notes:

Discovery Cove is offering 80 of our Team Members the chance to see the resort next Monday, Tuesday, Thursday and Friday. These will be 2 hour sessions and will include breakfast or lunch depending on the day and time that you choose. Each time slot has a maximum of 20 people allowed. Here are your choices:

Monday 2/13, 1 – 3 pm – Lunch Included – 20 spots
Tuesday 2/14, 9 – 11 am – Breakfast Included – 20 spots
Thursday 2/16 – 1 – 3 pm – Lunch Included – 20 spots
Friday 2/17, 9 – 11 am – Breakfast Included – 20 spots

WE WILL NOT BE HONORING ANY TIME OFF REQUESTS FOR THESE SO PLEASE PICK A DAY AND TIME THAT YOU ARE NOT USUALLY SCHEDULED! Sorry, there are NO GUESTS allowed for this TRAINING as it’s an opportunity for YOU to learn about the park to be able to sell it better. Please RSVP as SOON as possible to sales@allguest.com. MAKE SURE YOUR EZ TICKET ACCOUNT IS ACTIVE OR YOU CANNOT GO. ANA MARIA’S TEAM WILL BE GOING ON MONDAY AT 1PM. If you are scheduled this day, you are able to leave your location around 12:30 to make it in time. Monday, February 14 @ 1;00pm

1-Maria Abdo

2-Maribel Weber

3-Miriam Almeida

4-Brian Asbeck

5-Humberto Avila

6-Kelcy Balsley

7-Ariel Brinkley

8-Rafael Calvo

9-Alma Cristancho

10-Susan Dabney

11-Debby Dick

12-Kim Fernandez

13-Diane Frioas

14-Jonathan Frioas

15-Carlos Joga

16-Tonya McCoy

17-Maribel Ramirez

18-Diana Rios

19-Christina Strack

20-Karen Villa

21-Florence Moletteri

22-Mahvash Jahanbani

23-Lauren Scherer

Happy Anniversary to Daniel M. (2/11) 7 YEARS and Dimary D. (2/13) 5 YEARS!

Happy Birthday to Sarai M. 2/10, Maribel W. 2/16 and Jared T. 2/16!

WALT DISNEY WORLD

Epcot is continuing their Festival of the Arts every Friday-Monday until February 20th. Feb. 3-6, Kerry Butler and Kevin Massey will be performing songs from Tarzan, Beauty and the Beast, and Aladdin. REMEMBER DISNEY PEAK WEEKEND IS FEB. 18-20, THEN TICKETS WILL BE REGULAR PRICE UNTIL FEB. 26. FEB. 27+28 ARE VALUE. Dates for Disney after dark: March 2, and March 9: 9 pm – 12 Midnight
February 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

UNIVERSAL

February 4th kicks of the Mardi Gras event at Universal Studios. Not only do guests get to see the parade with it’s fun floats, but they can enjoy the concerts on weekends as well. The concerts and event are INCLUDED with park admission. Trace Adkins kicks off the event on February 4th at 8:30pm. Please refer to THIS SITE for the concert schedule as some shows are on Saturdays and some on Sundays. Cajun and New Orleans food favorites will be offered for sale at the event too! Talk this up with all guests and making the ticket a park to park! Add on Blue Man Group tickets to your sale to boost your commission.

Did you remember to RSVP for Universal Training? Don’t forget to bring your sheet print out so your parking is free. UNIVERSAL PEAK WEEKEND IS FEB. 18-20.

DISCOVERY COVE & LEGOLAND

**Discovery Cove Incentive** Now through March, Discovery Cove is giving us the chance to earn packages based on what you sell.All locations/teams qualify.

• $3,000 in revenue = 2 Day Resort packages
• $5,000 in revenue = 2 Dolphin Swims + 2 Seaventure experiences
• $7,000 in revenue = 2 Trainer for a Day packages
• $10,000 in revenue = one Family Pack ( 4 swims, photos and a VIP Cabana)

Don’t forget to check Legoland’s schedule when selling tickets as they are closed a few days throughout February.

ORLANDO MAGIC

February 3rd vs. Toronto Raptors, Feb. 9th vs. Philadelphia 76ers. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 3 Space Race. Meet astronaut Winston Scott Feb. 6-9.

Amway Center Andrea Bocelli Feb. 11th. House of Blues Feb. 3 August Burns Red, Feb. 4 John Lodge of the Moody Blues and the 10,000 Light Years Band, Feb. 9 Aaron Lewis. Hard Rock Live Feb. 4th Impractical Jokers. *Call your leader on duty to purchase.

Employee Notes:

Remember, the Orlando Eye is closed until Feb. 8th and will reopen on the 9th. Madame Tussauds Orlando and SEA LIFE Orlando Aquarium will remain open during that time.

Happy Anniversary to Jared T/ 1 Year (2/9)!

Happy Birthday to Florence M. (2/5) and Kristen G. (2/7)!