WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. The Garden Rocks! Series at the American Pavilion will showcase Little River Band (“Reminiscing”) March 31 – April 3 and Blood Sweat and Tears (“Spinning Wheel”) April 7-10.
When selling Disney tickets, always mention the fun visits with park hopper option!

LEGOLAND

BUSCH GARDENS + SEAWORLD

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts! Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

ORLANDO MAGIC + ORLANDO CITY SOCCER

The next game is April 6 against the Brooklyn Nets. Only three more games left in the season! We now have access to sell Orlando City Tickets!  The next match is Sunday, April 9^th at 4 pm against the New York Red Bulls.  As far as the procedures go, you MUST first ask the guest wanting to go if they have an e-mail address and a smart phone.  If they don’t have either of these, they will be required to buy the tickets at the stadium.  There are VERY LIMITED tickets for these first few matches so they may be sold out.  All managers and most leads can book these tickets for you.  The guest will need to set up an account through the Lion Nation App or go directly to orlandocitysc.com to access their tickets once they are purchased.  They then will have to have their tickets scanned on their phones to enter the stadium.  If you are on the Premier Team, we will only be able to take cash payments and have the money sent to the AGS office (not Expedia).  For all other teams, you will be able to use the POS system and collect cash or credit card.  AS AN INCENTIVE, THE FIRST 3 PEOPLE TO SELL TICKETS WILL RECEIVE 2 COMPLIMENTARY ADMISSIONS TO THE ORLANDO CITY B GAMES on your choice of Thursday, 3/30 against Louisville, 4/4 against TFC II, or 4/8 against Charlotte.  All games start at 7:30 for these matches.  Even if you don’t want to see Orlando City B, it’s a great opportunity to experience a match and see the NEW stadium!

KENNEDY SPACE CENTER

From April 3^rd – April 16^th, the top seller of Kennedy Space Center will receive a 2 Night Stay at the Country Inn & Suites Port Canaveral, admission for 2 to Kennedy Space Center and dinner for 2 at Fish Lips at Port Canaveral!  This is a great getaway weekend for 2!  A minimum of 12 tickets must be sold to qualify. Don’t forget, if you’ve never been to KSC, they offer 2 Complimentary Admissions to all AGS Employees.  Just give a week’s notice if possible and we will set you up for the free tickets.  Sell those KSC tickets!

UPCOMING EVENTS

House of Blues March 31 Tommy Torres. Hard Rock Live April 1 Tom and Dan, April 7 Jay Leno.

Seaworld April 1st Jack Hanna.

EMPLOYEE NOTES:

Please discard old Mall at Millenia coupons that do not say 2/17 on the back. El Patron is offering a new incentive from now until May 31. Send 1-10 people get $1 per person, 11-20 $2 per person, and 20 or more get $3 per person!!

Happy Anniversary to Patricia G. (4/4) FOURTEEN YEARS! Congratulations!!

WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase Night Ranger (“Sister Christian”) March 24-27 and Little River Band (“Reminiscing”) March 31-4/3. Disney reps have been by our locations to invite us to the Pandora hospitality preview. May 25th from 7-1030pm, they will be serving food and the park will be open exclusively to those in the hospitality field. Be sure to RSVP in order to snag a spot. We are not allowed to bring guests to this event (including babies and children).

Disney is running a promotion with AGS to sell 242 Magic Your Way tickets with the Park Hopper Plus option included during the incentive period to qualify. If we hit that number, the top 50 sellers will receive a prize pack that includes Two (2) One Day Water Park tickets and Two (2) Quick & Casual Lunch Certificates! It is only $15 to upgrade the park hopper ticket which is a great deal since the water parks cost $67 to get in. With the PLUS option, the guest gets an EQUAL number of visits to the extra parks (Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf Course, Wide World of Sports, Winter/Summerland Mini-Golf, and Fantasia Gardens Mini-Golf) as they do the MAJOR parks (with the exception of the One Day Hopper Plus which gets TWO visits). So if they purchase a 3 Day Hopper Plus ticket, the get 3 visits to the extras – 4 Day gets 4 Visits, etc.

UNIVERSAL

Universal is in PEAK SEASON March 25 – April 18. Universal will be increasing their prices effective 3/28 and will be changing the name of the Peak ticket to “Anytime”.  This officially eliminates the “regular” ticket permanently and will only offer two choices – “Anytime” and “Value”. Mardi Gras is ending this weekend with All American Rejects playing on March 25. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Regular season tickets have been eliminated. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24TH.

BUSCH GARDENS

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts!

ORLANDO MAGIC

The next games are March 24 vs. Detroit Pistons and March 29 vs. Oklahoma City Thunder.

UPCOMING EVENTS

House of Blues March 24 Orlando Rocks!, March 25 Blue October, March 26 Flogging Molly, and March 31 Tommy Torres.

Seaworld March 25th Phillip Phillips. Kennedy Space Center: Rocket launch March 24 (9pm).

EMPLOYEE NOTES:

Please make sure all credit card slips have these 3 things written on them:  1)  Tickets purchased; 2)  Room number; and 3) ID if allowed.  This is ESPECIALLY IMPORTANT FOR THE GIFTING TEAM!  All credit card with a chip MUST be read on the EMV/Chip Reader.  Do not swipe them.  If you don’t have and EMV/PAX/Chip reader or yours is not working, please call a manager immediately.  We are going into peak season for the next 3 weeks.  Make sure you check your supplies and you have plenty of DTI – Disney Shells, credit card rolls, POS rolls and printer paper.  If you develop a line, be sure to acknowledge everyone with a smile and a pleasant “Hi Folks, I’ll be right with you”.  Give them some dinner show brochures and the Activity Guide/FunPak .  Make sure every guest walks away with a Welcome Pack that includes all of the coupons and referral cards from our approved vendors.

Happy Birthday to Delilah A 3/25 and Jose A. 3/27!

WALT DISNEY WORLD

Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase Simple Plan (“Welcome to My Life”) March 17-18, Plain White T’s (“Hey There Delilah”) March 19-20 and Night Ranger (“Sister Christian”) March 24-27.

Typhoon Lagoon is now open and so is their newest attraction, Miss Adventure Falls. Disney is running a promotion with AGS to sell 242 Magic Your Way tickets with the Park Hopper Plus option included during the incentive period to qualify. If we hit that number, the top 50 sellers will receive a prize pack that includes Two (2) One Day Water Park tickets and Two (2) Quick & Casual Lunch Certificates! It is only $15 to upgrade the park hopper ticket which is a great deal since the water parks cost $67 to get in. With the PLUS option, the guest gets an EQUAL number of visits to the extra parks (Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf Course, Wide World of Sports, Winter/Summerland Mini-Golf, and Fantasia Gardens Mini-Golf) as they do the MAJOR parks (with the exception of the One Day Hopper Plus which gets TWO visits). So if they purchase a 3 Day Hopper Plus ticket, the get 3 visits to the extras – 4 Day gets 4 Visits, etc.

UNIVERSAL

Mardi Gras is still rocking over at Universal with Jason Derulo playing on March 18 and Earth, Wind, and Fire on March 19. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Regular season tickets have been eliminated. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24^TH.

SEAWORLD

Seafood Festival has now been extended to every day, not just Saturdays! ZZ Top will be performing March 18. Remember to always mention Discovery Cove, Aquatica and Busch Gardens while selling Seaworld tickets!

ORLANDO MAGIC

The next games are March 20 vs. Philadelphia 76ers, March 22 vs. Charlotte Hornets, and March 24 vs. Detroit Pistons.

UPCOMING EVENTS

House of Blues March 23 Decades Collide, March 24 Orlando Rocks! Hard Rock Live March 17 Classic Albums Live The Beatles (Abbey Road), March 19 Franco de Vita. Orlando City Soccer March 18 vs. Philadelphia Union.

Kennedy Space Center: Rocket launch March 17 and 19.

EMPLOYEE NOTES:

Check your email for an invite to a hospitality event from Victory Casino Cruise!

Happy Birthday to Kelci B. 3/12, Yolanda C. 3/15, Yaniecy A. 3/20, and Angelica B. 3/21!

Happy Anniversary to Delila A. 2 YEARS (3/12)!

ATTRACTION FOCUS

Legoland will be opening their water park on March 11th for kids to enjoy with their families. Hours for the water park are 11-5. This is a great park for young ones and Lego fans to enjoy. Legoland is about a hour away from Orlando in Winter Haven. Ninjago is their newest attraction. If your guests ask about the ride, it is very comparable to Toy Story Mania at Hollywood Studios except instead of shooting at the targets you use your hands to make ninja-like movements to defeat the villains. The granny apple fries are a delicious treat to get there! Parents would enjoy a stroll in Cypress Gardens located inside of the park. The banyan tree that is there was planted in 1936 and is breath taking to see in person. There are Lego cities (like Las Vegas and New York City) inside the park and even some Florida attractions like Kennedy Space Center and Daytona 500. There are very few character meet and greets but if your guests ask, let them know it is by the movie theater. This park is great for families with children 10 and under. Since the water park is now open, talk this up with your guests for an easy add on! Chances are you can also add on Kennedy Space Center to your sale since they are willing to travel a bit to see the sights.

WALT DISNEY WORLD

Reminder that we are no longer able to sell the 4 Park Magic ticket. Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase The Pointer Sisters (“I’m So Excited”) March 10-13 and Simple Plan (“Welcome to My Life”) March 17-18.

If you went to the Disney training over at Disney Springs, make sure to redeem your 1 day park hopper ticket BEFORE March 17th. Ticket exchange is available at any guest relations locations either at the parks or at Disney Springs. You have until April 23rd to use your park hopper. WE ARE NOW IN REGULAR SEASON FOR TICKETS UNTIL MARCH 24. ON MARCH 25 WE WILL BE IN PEAK (UNTIL APRIL 18).

UNIVERSAL

Mardi Gras is still rocking over at Universal with UB40 playing on March 11 and Toby Keith on March 12. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24^TH

SEAWORLD

Seafood Festival on Saturdays!! Justin Moore will be performing March 11. Remember to always mention Discovery Cove, Aquatica and Busch Gardens while selling Seaworld tickets!

ORLANDO MAGIC

Orlando Magic is in March Madness season with basketball in full swing! The next game is on March 11 vs Cleveland Cavaliers. Congratulations on a fantastic February! Let’s hear it for 3 All Guest Services team members who have qualified for their choice of a prize for their outstanding sales efforts in February!!!  Jon Garner – 37 tickets, Izzy Guzower – 23 tickets, Rafael Calvo – 15 tickets.  Jon gets 4 Terrace level tickets to his game choice and Rafael and Izzy get 2 Terrace Level tickets to the game of their choice.  Let’s keep selling those Orlando Magic tickets in March.  Go Magic!

UPCOMING EVENTS

House of Blues March 10 Senses Fail, March 11 Badfish: Tribute to Sublime. Hard Rock Live March 11 Impractical Jokers, March 12 Bryan Ferry, March 17 Paul Anka. Orlando City Soccer March 11 vs. New England Revolution and March 18 vs. Philadelphia Union.

Kennedy Space Center: The launch of United Launch Alliance (ULA) Delta IV rocket from Cape Canaveral Air Force Station carrying the WGS-9 satellite for U.S. Air Force Space Command has been rescheduled. The new launch date is no earlier than March 14 with the launch time still to be determined. Updated launch information will be provided once the new date and time are confirmed.

EMPLOYEE NOTES:

Don’t forget that Sunday is daylight savings time. Turn your clocks AHEAD one hour.

Happy Birthday to Raul B. on 3/10!! Happy Belated Birthday to Nichole R. on 3/4, Andrea R. on 3/5, Alonso C. on 3/6, Veronica R. on 3/7, and Manuel D. on 3/8!

SPRING BREAK

Every school district has a different spring break, so we should be starting to see more and more families visiting the Orlando area. Theme parks are not always in everyone’s budget. Now is a great time to talk up dinner shows, Cirque and Blue Man, Fun Spot, and the I-Drive attractions. La Nouba will be ending their shows at the end of the year. Let your guests know this in case they’d like to see it before it goes. Water parks should also be a great seller at this time.

WALT DISNEY WORLD

REMEMBER WE ARE IN VALUE SEASON UNTIL MARCH 9TH WHEN IT GOES BACK TO REGULAR SEASON.

March 1 – May 29, Epcot will host their annual Flower and Garden festival. This is a crowd favorite, besides the Food and Wine Festival. Spring has arrived at Epcot with character topiaries throughout the park along with beautiful florals and foliage. The festival also includes concerts on the stage in the American pavilion, with Jon Secada kicking off the event on March 4th. Similar to Food and Wine, several booths will be set up throughout World Showcase with food and beverages that incorporate flowers, plants and farm grown vegetables.

UNIVERSAL

Yandel will be performing March 4th for Mardi Gras. Remember Universal is in VALUE season until March 25th. Always promote P2P so guests can enjoy all Universal has to offer. When selling Universal, are you asking your guests if they want to see Blue Man Group? This is an easy add on and a nice way to end their day in the parks. Your guests might not even know Blue Man is at Universal so be sure to mention it to them and boost your commissions!

ORLANDO MAGIC

The Orlando Magic have lowered the prices to TIER 5 for the next 2 home games: March 6th vs. New York Knicks. March 8th vs. Chicago Bulls. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75
MARCH MADNESS IS HERE SO LETS REALLY PROMOTE THIS WITH OUR GUESTS.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center March 8th United Launch Alliance (ULA) Delta IV rocket launch at 6:48 pm. Meet astronauts: Ken Cameron Mar 2 – 6 ~Space shuttle pilot for STS-37 and commander for STS-56 and STS-74. Bruce Melnick Mar 7 – 8 ~Flight engineer on the maiden voyage of space shuttle Endeavour.

Seaworld Seafood Festival Styx will be performing (March 4).

House of Blues March 5th Kaleo, March 8th Dropkick Murpheys, March 9th Maluma.  Hard Rock Live March 7th Richard Marx. *Call your leader on duty to purchase.

Employee Notes:

Birthdays and anniversaries posting soon!