May 22nd, 2017 — Volume 27.2 — PANDORA & VOLCANO BAY WEEK

WALT DISNEY WORLD

Pandora at Animal Kingdom

Disney goes into PEAK SEASON on May 26th. Pandora, the world of Avatar, opens on the 27th! Hope you got a chance to RSVP for the hospitality event (if you missed it, you are not able to attend). Remember the event starts at 7 but you can park as early as 6. No guests can attend just yourself. Bring the print out sheet and have fun! I will be taking lots of photos at the event for those who did not get to attend and will feature them in next week’s gazette!

Remember Pandora has 2 attractions; Na’vi River Journey and Flight of Passage. Some guests may not be able to experience Flight of Passage due to weight or height.

UNIVERSAL STUDIOS

The park is opening, Thursday, May 25th.  It will be EXTREMELY CROWDED the first few months so it will be CRITICAL that you tell your guests that they must get there BEFORE park opening or they will risk not getting in due to capacity issues.  MAKE SURE THEY UNDERSTAND THAT THE VOLCANO BAY PORTION OF ANY MULTI-DAY TICKET IS NON-REFUNDABLE, and if they cannot get in, we cannot refund it. Parking for Volcano Bay is posted and is in the overflow garage at Universal.  Your guests will pay the $20 to park and then board a shuttle to get to the park entrance.  They do not allow coolers or outside food.  They will only allow small 6 pack type coolers for guests needing to take medicine or formula for babies.
Once they reach they entrance, they will be given the Tapu Tapu wearable band to use to enter the various rides at the park.  They will only be able to do ONE ride at a time.  If they decide they don’t want to wait for a particular ride and use their Tapu Tapu at another ride, the first ride will be removed from their band.  They will also be able to link their credit card to their Tapu Tapu to pay for food/drinks/souvenirs so they do not have to carry a wallet around the park.  At the end of the day, they must turn in their Tapu Tapu at the exit and all credit card information will be erased from the band.
TICKETS
– WE WILL NOT BE SELLING ONE DAY PASSES.  If a guest wants a ONE DAY PASS to Volcano Bay, they must be purchased online for $67 + tax ($71.36).
– If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket.  2 Park Tickets CANNOT be used for Volcano Bay.
– The smallest number of day ticket that will include Volcano Bay will be the 3 Park – 2 Day Park-to-Park ticket.  Otherwise, the next step up will be either the 3 Park – 3 Day Base or the 3 Park – 3 Day Park-to-Park ticket.  ENCOURAGE YOUR GUESTS TO GET THE PARK-TO-PARK TICKET SO IF VOLCANO BAY IS AT CAPACITY, THEY CAN GO OVER TO IOA OR USF.
– We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets.  If your guests wants a 5 Day, please call a manager and we will activate it for you.
– PLEASE BE VERY CAREFUL WHEN PRINTING TICKETS OUT OF INSTANT TICKET WIZARD!  Be sure you are printing BASE tickets if they ask for BASE or Park-to-Park if they ask for Park-to-Park.  As always, BE SURE TO READ EACH TICKET OUT LOUD TO THE GUEST AS YOU PASS THEM OUT.  We will try to group the tickets in ITW by Base and PTP tickets, starting with 1 Park and going up to 3 Park.
– For upgrade purposes, the fee is $60 + tax to add Volcano Bay to a 2 Day Base ticket, and $40 + tax to add to a 2 Day Park-to-Park ticket.  So it is a much better deal to sell the 3 Park tickets that include Volcano Bay than have them buy the tickets for $67 + tax.

UPCOMING EVENTS

House of Blues May 25th Avett Brothers, May 26th Mayday Parade. Hard Rock Live May 26th Frankie Valli and the Four Seasons.

EMPLOYEE NOTES:

The next gazette will be posted June 2nd.

La Nouba is on vacation from 5/14 – 5/29, and will resume shows on 5/30.

We have a fun new training that all teams must sign up for. Have you heard of speed dating? We are doing speed training! At Sleuths we will have 10 vendors where you will go table to table to gain information and updates. Please RSVP asap for either May 23rd at 12:30 or June 1st at 3:30. RSVP to sales@allguest.com or by calling the office. See you there!

A reminder that all benefits are only available for Full-time employees.  This includes Health Benefits, paid vacations and 401K.  You must average 30 hours or more to be eligible for benefits.

All locations should now have working EMV/Chip Readers.  If you do not have a one, or you have one that is not working, please contact your manager asap. 

Employee Referral Program.  Our current Employee Referral Program continues through 6/15.  Remember, if you refer someone that gets hired and they stay for 6 months or longer, you will receive a $250 Visa Gift Card.  You must still be employed with us on the 60th day of the new hire in order to receive the card.  If you leave for any reason before they hit their 6oth day, you will forfeit your bonus.

Happy Birthday to Elizabeth D. 5/21, Diana R. 5/21, Alix R. 5/26, and Patricia G. 5/26!

Happy Anniversary to Nicole M. 1 YEAR (5/25) and Luis T. 3 YEARS (5/26)!