WALT DISNEY WORLD

Please keep in mind that DisneyQuest will be closed after July 2nd.Remember for the free MK after 4pm tickets the block out dates are June 30-July 4. Please read over the message Armando sent in When to Work regarding our newest promotion for Disney tickets. Guests receive a free after 2pm Disney water park admission, if they purchase a 1 Day Disney Hopper or a 2 Day Disney Hopper from you. When selling tickets for guests who are visiting on July 4th, let them know to go EARLY because the park WILL close to capacity. (Magic Kingdom and Epcot)

UNIVERSAL STUDIOS

We are having far too many mistakes being made with guests getting the wrong Universal tickets and Legoland tickets. Remember, you MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. For Universal alone, we’ve had guests pay for Adults and get Child tickets, pay for 2 Day PTP and get 1 Day PTP, and pay for Park-to-Park and get Base tickets. This is just carelessness and causes a great guest inconvenience. USE THE FILTER OPTION on Universal. This CANNOT continue to happen. READING THE TICKETS OUT LOUD TO THE GUEST IS THE LAST TIME YOU HAVE TO CATCH A MISTAKE AND CORRECT IT. Whenever you sell Volcano Bay, let the guest know they must get there EARLY to avoid not being able to get in when it is busy.

UPCOMING EVENTS

House of Blues June 30th Corey Smith, July 1st Slippery When Wet. Hard Rock Live June 30th Rickey Smiley and Friends.

Orlando City Soccer July 5th vs. Toronto FC. Talk this up with every guest!

EMPLOYEE NOTES:

This is our busiest time so check all supplies, especially Disney Shells, POS rolls and credit card rolls. Acknowledge guests in line who are waiting and give them a fun guide to look over. All credit cards must be run through the chip reader. CHECK ALL LARGE BILLS WITH THE COUNTERFEIT PEN. Every guest should be pitched on Sea World, Legoland and Kennedy Space Center. Also, you need to pitch DINNER SHOWS to every guest. Dinner shows are some of our highest profit tickets. Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows. Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern, Mangos and Sleuth’s Mystery Dinner show for adults.

When you are working an AM shift at a location that has a PM shift. You are not to leave until your replacement is there and has banked in. If you leave before your replacement and have not gotten approval from a manager you will be reprimanded. You must call a manager and get approval.

As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.

There are certain locations that must suggest certain Theme Park partners first – All Vistana locations must suggest Universal first.  All Diamond locations must suggest Sea World products first.

Happy Birthday to Dimary D. 7/4, Shirley C. 7/5 and Jorge P. on 7/7!

WALT DISNEY WORLD

TIME IS RUNNING OUT to visit DisneyQuest. Closing on July 2nd, DisneyQuest has been around since June 19th, 1998. It is an indoor theme park with 5 floors of rides and games. Perfect for kids and teens, DisneyQuest has unlimited free play arcade style games which makes for a fun family night out. Talk this up with your guests so they get to see it before it’s GAME OVER.

For those of you who RSVP’d to the Disney event at Coronado Springs, please remember to arrive between 5-6 for registration. You will not be able to attend after 6. The event runs until 8pm in Coronado Room L. Have fun! Epcot’s Sounds Like Summer Concert Series is in full effect. These are the next bands to perform:

June 21-26: Mike DelGuidice & Big Shot – A Tribute Billy Joel Show. June 27 – July 4: Don’t Look Back – A Tribute to Boston.

Disney has been kind enough to give each of our employees (2) After 4 PM tickets to the Magic Kingdom! You should use this as an opportunity to see the new “Happily Ever After” Nighttime fireworks spectacular. In order to experience this new spectacular, tickets have been set up for you (and a guest) and are available for pick up at the Transportation and Ticket Center at the Magic Kingdom Park
– Tickets are valid for AFTER 4 PM admission any one day from June 12 – June 29, and July 5 – July 31, 2017. (Blocked out from 6/30 – 7/4).
– To redeem your ticket, GET YOUR CONFIRMATION NUMBER FROM YOUR TEAM LEAD OR MANAGER FIRST. Take that along with a Photo ID to any ticket window at the Transportation and Ticket Center
– As a reminder, the name on your Photo ID must match the name in When to Work
– Parking is complimentary with your Hospitality Days Pass
– Guests arriving separately will not receive complimentary parking
– BE SURE TO SNAP A SELFIE WHILE YOU EXPERIENCE “HAPPILY EVER AFTER” AND SHOW IT TO THE DISNEY CSC ON THEIR NEXT VISIT AND WIN A PRIZE!

We will not be honoring any day off requests for this event. You will need to choose a night when you are already scheduled off. Have fun!

UNIVERSAL STUDIOS

We are working to make sure everyone who wants to experience Volcano Bay can do so. Our guests have the option to come back later (if it is sold out) and to stay in touch with us by visiting UniversalOrlando.com, calling 407-817-8317, speaking with any Guest Services Team Member, or by following @UniversalORL on Twitter.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!
Occasionally, Volcano Bay limits attendance inside the park so that guests can have the experience created for them. They are working with some guests to reschedule their visits and to be as accommodating as possible. Guests have the option to come back later and to stay in touch by visiting UniversalOrlando.com<http://universalorlando.com/>, calling 407-817-8317, speaking with any Guest Services Team Member, or by following @UniversalORL on Twitter.

SEAWORLD & LEGOLAND

Sea World has increased their prices on all multi-park tickets. The single day Sea World, Busch Gardens, and Aquatica are not affected. Here are the increases:

Choose Your Adventure 2 Visits: $10
Choose Your Adventure 3 Visits: $30
Unlimited Visits with Parking: $20—Also, the Timeshare Ticket with a Meal (that must be sold in pairs) is now good for EITHER Sea World OR Busch Gardens. With this new ticket, your guests no longer have to go to a kiosk to get their meal voucher. They can go directly to ANY participating restaurant and present their ticket to get the meal. Sea World with Meal, they have now changed the name to CYA + 1 Meal.

Now through June 30th, we will be offering the Water Park FREE with a regular Legoland purchase. Here are the key points:

1) No other discounts or offers will apply. This offer cannot be applied to any of the Touring/Timeshare BOGO ticket offers.
2) In the Legoland store you MUST print the Legoland & Water Park Combo ticket and DISCOUNT IT $20, which will bring it down to the regular Legoland price
3) Please do NOT print a regular ticket and tell them the Water Park is included and is free! You MUST print the Legoland & Water Park Combo and DISCOUNT it $20

UPCOMING EVENTS

House of Blues June 30th Corey Smith. Hard Rock Live June 23rd Summer Nights, June 24th Classic Albums Live (Pink Floyd), June 30th Rickey Smiley and Friends.

EMPLOYEE NOTES:

Busy season is starting next week so check all supplies, especially Disney Shells, POS rolls and credit card rolls. Every guest should be pitched on Sea World, Legoland and Kennedy Space Center. Also, you need to pitch DINNER SHOWS to every guest. Dinner shows are some of our highest profit tickets. Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows. Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern, Mangos and Sleuth’s Mystery Dinner show for adults.

Fun Spot has opened Mine Blower, a new rollercoaster, in their Kissimmee location.

Happy Birthday to Josliz B. on 6/26 and Steve M. on 6/28!

Happy Anniversary to Debby D. 4 YEARS (6/24), Carolina T. 4 YEARS (6/24) and Mercedes P. 1 YEAR (6/28)!!

WALT DISNEY WORLD

The ‘Conv 2Day Base + 1’ should not ever be replaced for the ‘TS 2Day Base+1’. The ‘Conv 2Day Base+1’ is only allowed to be sold to customers that are in town for business. We are in PEAK season until July 23rd. Remember that the Disney 4 Park Magic ticket MUST be used for ONE VISIT each to the Magic Kingdom, Epcot, Hollywood Studios and Animal Kingdom. Absolutely NO REPEATING of any of the parks. Continue to let guests know fast passes might not be available for Pandora’s attractions. June 5th started off Epcot’s Sounds Like Summer Concert Series. These are the next bands to perform:

June14 – 20: 2U – A Tribute to U2

June 21-26: Mike DelGuidice & Big Shot – A Tribute Billy Joel Show

– Tickets are valid for AFTER 4 PM admission any one day from June 12 – June 29, and July 5 – July 31, 2017.  (Blocked out from 6/30 – 7/4).

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket. 2 Park Tickets CANNOT be used for Volcano Bay. We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets. If your guests wants a 5 Day, please call a manager and we will activate it for you. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!
Occasionally, Volcano Bay limits attendance inside the park so that guests can have the experience created for them. They are working with some guests to reschedule their visits and to be as accommodating as possible. Guests have the option to come back later and to stay in touch by visiting UniversalOrlando.com<http://universalorlando.com/>, calling 407-817-8317, speaking with any Guest Services Team Member, or by following @UniversalORL on Twitter.

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. Kraken has re-opened with it’s virtual reality feature. Guests can still ride Kraken without the VR.

*HOSPITALITY EVENT* Sign up on the hospitality perks website to RSVP for a special preview! You have the opportunity to be one of the first to experience SeaWorld’s all new virtual reality coaster, Kraken Unleashed and SeaWorld’s new bubble spectacular show, POP. Check in for the event is from 5 – 7pm. You will receive your exclusive Kraken Unleashed ride time at check in. At 7:30 pm, please attend a training session on all of our new summer experiences and your exclusive POP showing. After the POP show, two meal vouchers will be given to each Perks member (one for you and one for your guest). Once the sun goes down, the night comes to life at SeaWorld’s all-new Electric Ocean. You will explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and end the night with our new, nightly fireworks show Ignite at 10pm. Just pick your event date; June 19th or June 21st.

UPCOMING EVENTS

House of Blues June 16th Saved by the 90s, June 17th Carlos Daniels. Hard Rock Live June 17th Jim Jeffries.

Kennedy Space Center Rocket Launch June 17th at 2:10 pm.

The next Orlando City game is Saturday June 17th vs. Montreal Impact. We are not talking up these games enough. The prices are very reasonable and range from $37 to $87. If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days. If your location can fit a “Kaka” standup and it’s allowed, please let us know so we can put one there. Let’s be sure to mention OCSC to every guest this week! The next home game isn’t until July 5th. Anyone that has the company issued Orlando City shirts can wear them the day before the game or game day or both.

EMPLOYEE NOTES:

We really need to concentrate on improving sales on attractions other than Disney and Universal. Every guest should be pitched on Sea World, Legoland and Kennedy Space Center. Also, you need to pitch DINNER SHOWS to every guest. Dinner shows are some of our highest profit tickets. Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows. Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern and Sleuth’s Mystery Dinner show for adults.

Happy Birthday to Mike G on 6/22!

Happy Anniversary to Janice 26 YEARS, Mariana 3 YEARS and Jenna M. 1 YEAR all on 6/23!

Happy Father’s Day to all you dads out there!

WALT DISNEY WORLD

The ‘Conv 2Day Base + 1’ should not ever be replaced for the ‘TS 2Day Base+1’. The ‘Conv 2Day Base+1’ is only allowed to be sold to customers that are in town for business. We are in PEAK season until July 23rd. Remember that the Disney 4 Park Magic ticket MUST be used for ONE VISIT each to the Magic Kingdom, Epcot, Hollywood Studios and Animal Kingdom.  Absolutely NO REPEATING of any of the parks. Continue to let guests know fast passes might not be available for Pandora’s attractions. June 5th started off Epcot’s Sounds Like Summer Concert Series. These are the first two bands to perform for it:

• June 5 – June 11: Don’t Look Back – Boston Tribute Band
• June 12 – June 18: Hotel California – A Salute to the Eagles

There is something *new* at each Disney park. Hollywood Studios has a nightly concert series featuring a live orchestra performing Pixar songs! Of course Pandora in Animal Kingdom is what we should be telling all of our guests about. Magic Kingdom has an amazing new fireworks show, Happily Ever After. Guests can even get light up cotton candy to watch the show. And Epcot has their summer concert series and FROZEN which is new to many guests.

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket. 2 Park Tickets CANNOT be used for Volcano Bay. We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets. If your guests wants a 5 Day, please call a manager and we will activate it for you. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. June 16th is the reopening of Kraken, which will be the only virtual reality coaster in Florida currently. Inform your guests of this so they get excited and want to visit. Don’t forget to mention Discovery Cove to boost your commission!

*HOSPITALITY EVENT* Sign up on the hospitality perks website to RSVP for a special preview! You have the opportunity to be one of the first to experience SeaWorld’s all new virtual reality coaster, Kraken Unleashed and SeaWorld’s new bubble spectacular show, POP. Check in for the event is from 5 – 7pm. You will receive your exclusive Kraken Unleashed ride time at check in. At 7:30 pm, please attend a training session on all of our new summer experiences and your exclusive POP showing. After the POP show, two meal vouchers will be given to each Perks member (one for you and one for your guest). Once the sun goes down, the night comes to life at SeaWorld’s all-new Electric Ocean. You will explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and end the night with our new, nightly fireworks show Ignite at 10pm. Just pick your event date; June 19th or June 21st.

CONGRATS TO OUR 6 INCENTIVE WINNERS!

UPCOMING EVENTS

House of Blues June 9th Ozzy Tribute, June 10th Yacht Rock Revue, June 14th Yngwie Malmsteen. Hard Rock Live June 17th Jim Jeffries.

Kennedy Space Center Rocket Launch June 17th at 2:10 pm.

The next Orlando City games are Wednesday June 14th vs. Miami FC and Saturday June 17th vs. Montreal Impact.  We are not talking up these games so everyone’s goal should be to sell at least 4 tickets this week.  The prices are very reasonable and range from $37 to $87.  If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days.  If your location can fit a “Kaka” standup and it’s allowed, please let us know so we can put one there.  Let’s be sure to mention OCSC to every guest this week and meet our goal of selling 4 tickets each!

EMPLOYEE NOTES:

In association with the I-Ride Trolley, every Gray Line Kennedy Space Center tour sold, will receive a 1 day Hop On Hop Off ticket for the I-Ride with the compliments of Gray Line Orlando. Tickets will be distributed to the guests as they return from Kennedy Space Center on board the buses. This is a thank you to our guests for booking their Kennedy Space Center tours through us, and we hope you will please be able to note this as a special on your tours descriptions.
This offer is valid from TODAY through September 30th 2017 – for all travelers on the KSC tour products. The KSC tour products include –
Kennedy Space Center
Kennedy Space Center with Air boat Safari
Ultimate Space Experience
Dine with the Astronaut at Kennedy Space Center
Kennedy Space Center transportation only

We really need to concentrate on improving sales on attractions other than Disney and Universal.  Every guest should be pitched on Sea World, Legoland and Kennedy Space Center.  Also, you need to pitch DINNER SHOWS to every guest.  Dinner shows are some of our highest profit tickets.  Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows.  Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern and Sleuth’s Mystery Dinner show for adults.

Happy Birthday to Chris M. on 6/12!

Happy Anniversary to Carlos J. 2 YEARS and Jose A. 1 YEAR (6/14)!

Attraction Focus: Pandora

Did you get a chance to see Pandora at our hospitality event Thursday? What an immersive experience! As soon as you walk in, cast members begin using the Na’vi language and you notice all the unique plants in the area. The floating mountains are huge in person to see. There are two rides, Na’vi River Journey and Flight of Passage, one restaurant and one main gift shop so the area itself is somewhat small. Inform your guests that wait times could be long and fastpasses may not be available. Na’vi River Journey is a slow moving boat ride in a bio luminescent forest. Flight of Passage is a simulation ride similar to Soarin’ except you are individually seated on something resembling a bike. What is great to see is Pandora at night. Everything is lit up, even the ground! Convince your guests to get a park hopper so they can check out the new fireworks at Magic Kingdom or the new show at Hollywood Studios! Remember we are currently in PEAK season for Disney.

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. The 3 parks ticket is the only way we can currently sell Volcano Bay. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. June 16th is the reopening of Kraken, which will be the only virtual reality coaster in Florida currently. Inform your guests of this in the upcoming weeks so they get excited and want to visit. Don’t forget to mention Discovery Cove to boost your commission!

UPCOMING EVENTS

House of Blues June 3rd One Magical Weekend, June 8th Skillet. Amway Center June 9th Hall & Oats with Tears for Fears. The Orlando Eye is having a Prince Tribute show and lighting up the eye purple. Guests must purchase tickets for this event in advance here. The Orlando Eye is open 10-10 every day and 10-12 on Fridays and Saturdays.

The next Orlando City game is Sunday, 6/4 at 7:30 against the Chicago Fire.  So far we have sold a grand total of TWO TICKETS for these matches!  This is not acceptable.  The prices are very reasonable and range from $37 to $87.  If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days.  If your location can fit a “KAKA” standup and it’s allowed, please let us know so we can put one there.  Let’s be sure to mention OCSC to every guest this week!

EMPLOYEE NOTES:

Tuesday June 6th, we can grab our new Orlando Fun Partner’s card from 930-430 at the International Drive location (8501 International Drive). Must bring proof of employment. Play golf for free with your card when you go!

Happy Birthday to Petra S. 5/30, Kim F. 6/1, Bev H 6/7, Mahvash J. 6/7, Jenn J. 6/7, Cindy 6/8, and Laura M. 6/9!

Happy Anniversary to Yaniecy A. 6/6 2 YEARS, Maria F. 6/6 12 YEARS, Kim F. 6/6 4 YEARS, Petra S. 6/8 2 YEARS, and Lisette M. 6/8 2 YEARS!