WALT DISNEY WORLD

We are currently in REGULAR season for one day tickets. “4 PARK MAGIC TICKET” HAS BEEN EXTENDED THROUGH AUGUST 23RD – Originally this ticket was slated to stop on July 30th, but it has now been extended to sell through August 23rd. As usual, all 4 Days must be used within 14 days of the first date of use. However, if the guest purchases it and doesn’t start using it, they must have all days used by September 30th. ONLY THE 1 DAY HOPPER, 2 DAY BASE AND 2 DAY HOPPER GET THE WATER PARK FREE AFTER 2. Remember our Disney incentive runs for another week so SELL lots of Disney tickets to qualify. Convention tickets do NOT apply.

Message management asap to let them know which Disney training event you are going to either August 7th or 8th. On a daily basis, we get Disney tickets that have been voided sent to the office. If your POS system has given you a message saying the tickets have been voided/cancelled, please DO NOT send them in to the office. We don’t want them and there’s no reason to have them here. Cut them in half and throw them away! The only time you should send them in is if you are unsure if they were activated or if you get an “Error” message during the selling process. Thank you for your help with this.

LEGOLAND

LEGOLAND is having a training session on August 22-24, 29-31 from noon to 2:30. Registration deadline is August 11th. RSVP to monica.cardona@legoland.com with the date you are going. Attendees are invited to enjoy the park after the session and will receive complimentary tickets to return for another visit! This training will be held at the LEGOLAND Florida Resort. Attendees MUST RSVP in order to attend. Reservations are limited; you will not be able to change your date once selected. You will receive additional details with confirmation. PLEASE EMAIL RICK TO GET YOUR PARKING PASS.

Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.

UPCOMING EVENTS

House of Blues July 28th Nirvana Tribute. Hard Rock Live August 5th Beres Hammond.

Next Orlando City home match will be Saturday July 29th against Atlanta United and Saturday August 5th against Montreal. Please talk these up with EVERY sale. You never know who would be interested in seeing a match.

EMPLOYEE NOTES:

Busch Gardens Summer Nights event ends on August 6th. Remember that when you sell tickets to BG, your guests can reserve the shuttle for FREE. Let your guests know this! Always read ticekt outloud that we print so you can make sure you’ve sold the right ticket.

Do not forget to give out our coupon referrals along with the City Access app. Make welcome packs for your guests!

Absolutley NO CELL PHONE usage at desks.  Cell phones are to be kept on vibrate and kept OUT OF GUEST VIEW.  No one should be using them unless the desk phone is down or it’s an emergency.  If you have an emergency and need to use the cell phone, step away from the desk for 1 minute and do so out of view of the guests.

Happy Anniversary to Laura H. 7/30 6 YEARS!

Happy Birthday to Rick Piesko (AGS Owner) and Jose S. on 730!!

WALT DISNEY WORLD

Reminder that REGULAR SEASON for all ONE DAY DISNEY TICKETS ONLY starts SUNDAY, 7/23!!!!! Please be sure to ask ANYONE purchasing One Day Disney tickets what day they will be visiting the park. If it’s SUNDAY or later, be sure to charge for and print the REGULAR season tickets. We have a NEW INCENTIVE for Disney tickets! Running until August 6th, win a prize by earning the most sold in Disney MAGIC YOUR WAY tickets (convention tickets do not count). Winners will be selected out of a hat and there will be a winner from EACH TEAM at AGS! Prizes are as follows:
•(4) Cirque tickets and $100 Disney gift card for a day at Disney Springs
•Disney’s Keys to the Kingdom tour for two at Magic Kingdom
•Choice of Wild Africa Trek or Savor The Savanna at Disney’s Animal Kingdom Theme Park for two
•Party for Senses for two at Epcot
•Spa certificate at Disney’s Grand Floridian Beach resort

If you did not get a chance to attend the Disney Rise to the Challenge they are having another sales meeting for us in August. It will be at Coronado Springs in K-L with registration between 5-6. From 6-8 there will be entertainment, refreshments, food, fun and surprises! Please message your management with your name as it appears on your drivers license and which date you’d like to attend either AUGUST 7TH OR 8TH. RSVP by July 27th since space is limited.

TREE TREK

Tree Trek is the premier location for Zip Lines and Obstacle courses.  There is a giant Zip Line, 4 different obstacle courses, rope bridges and Tarzan swings.  Here are important reminders about TREE TREK:

-Located at 7625 Sinclair Road in Kissimmee

-Reservations are required and can be made at 407-390-9999

-Non-Refundable if cancelled within 48 hours of reservation

-Adults 12 and up are $49.95 + tax ($54 Inclusive) and Juniors 9 – 11 are $39.95 + tax ($42 Inclusive).  The commission is $3.81 for Adults $2.95 for Juniors. Please make sure that when you call in reservations that you let them know you work for All Guest Services and your guest has a pre-paid voucher.  Also, PLEASE GO TO THEIR WEBSITES AND FAMILIARIZE YOURSELF WITH THESE PRODUCTS.  Sell away!

LEGOLAND

LEGOLAND is having a training session on August 22-24, 29-31 from noon to 2:30. Registration deadline is August 11th. RSVP to monica.cardona@legoland.com with the date you are going. Attendees are invited to enjoy the park after the session and will receive complimentary tickets to return for another visit! This training will be held at the LEGOLAND Florida Resort. Attendees MUST RSVP in order to attend. Reservations are limited; you will not be able to change your date once selected. You will receive additional details with confirmation. PLEASE EMAIL RICK TO GET YOUR PARKING PASS.

Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.

UPCOMING EVENTS

House of Blues July 21st All White Affair, July 22nd 112, July 23rd Zoso (Led Zeppelin tribute). Hard Rock Live July 22nd Ratt and Ace Frehley, July 23rd CMT’s Nashville in Concert.

Next Orlando City home match will be Friday, July 21st against Atlanta United. Please talk this up with EVERY sale. You never know who would be interested in seeing a match.

EMPLOYEE NOTES:

Victory Casino Cruises will be celebrating their 6th Anniversary on Saturday July 29th. This day the ship is sold out and will not have any open tickets for the public. This includes any hotel or timeshare guests.

In all POS systems, the guest’s name MUST be entered – minimally the last name.  You CANNOT enter all initials. Please match up all sales in the POS with you End of Day reports – especially with Visa Gift Cards, Universal and Legoland. If they don’t match, run a “Detail Report” and return the 1^st set of any duplicates.

ActivityLink Users: I am not sure if you noticed the new CYA 1 Visit+Meal.  This is going to replace the SW Pair w/Free Meal.  It will have the same entitlement but it can be used as a SeaWorld with Meal or Busch Gardens with Meal.  Another advantage is that instead of the customer stopping at the kiosk prior to entering they will be able to go directly to the restaurant to redeem the meal once they have entered the park.

Happy Birthday to Juan A. 7/21, Keysha S. 7/23, Mike B. 7/23, and Jorge R. 7/24!!

WALT DISNEY WORLD

Reminder that REGULAR SEASON for all ONE DAY DISNEY TICKETS ONLY starts SUNDAY, 7/23!!!!! Please be sure to ask ANYONE purchasing One Day Disney tickets what day they will be visiting the park. If it’s SUNDAY or later, be sure to charge for and print the REGULAR season tickets. We have a NEW INCENTIVE for Disney tickets! Running until August 6th, win a prize by earning the most sold in Disney MAGIC YOUR WAY tickets (convention tickets do not count). Winners will be selected out of a hat and there will be a winner from EACH TEAM at AGS! Prizes are as follows:
•(4) Cirque tickets and $100 Disney gift card for a day at Disney Springs
•Disney’s Keys to the Kingdom tour for two at Magic Kingdom
•Choice of Wild Africa Trek or Savor The Savanna at Disney’s Animal Kingdom Theme Park for two
•Party for Senses for two at Epcot
•Spa certificate at Disney’s Grand Floridian Beach resort

If you did not get a chance to attend the Disney Rise to the Challenge they are having another sales meeting for us in August. It will be at Coronado Springs in K-L with registration between 5-6. From 6-8 there will be entertainment, refreshments, food, fun and surprises! Please message your management with your name as it appears on your drivers license and which date you’d like to attend either AUGUST 7TH OR 8TH. RSVP by July 27th since space is limited.

SEAWORLD

Mako is currently not operating as of today but should be back next week. We will send out a message when it is running again. Please make sure any guests that purchase Sea World tickets are aware of this.

LEGOLAND

LEGOLAND is having a training session on August 22-24, 29-31 from noon to 2:30. Registration deadline is August 11th. RSVP to monica.cardona@legoland.com with the date you are going. Attendees are invited to enjoy the park after the session and will receive complimentary tickets to return for another visit! This training will be held at the LEGOLAND Florida Resort. Attendees MUST RSVP in order to attend. Reservations are limited; you will not be able to change your date once selected. You will receive additional details with confirmation. PLEASE EMAIL RICK TO GET YOUR PARKING PASS.

Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.

UPCOMING EVENTS

House of Blues July 15th Streetlight Manifesto, July 19th Chevelle, July 20th Taking Back Sunday, July 21st Ginuwine.

Next Orlando City home match will be Friday, July 21st against Atlanta United.

EMPLOYEE NOTES:

All new hires MUST have an insurance enrollment form filled out and signed prior to your 90^th day of employment – WHETHER YOU CHOOSE TO TAKE THE INSURANCE OR DECLINE IT.

Victory Casino Cruises will be celebrating their 6th Anniversary on Saturday July 29th. This day the ship is sold out and will not have any open tickets for the public. This includes any hotel or timeshare guests.

Happy Birthday to Geraldy G. 7/15, Mariana G. and Ana Maria S. 7/16, Diana O. and Taylor K. 7/17, Rich M. 7/19 and Juan A. 7/21!

Happy Anniversary to Mercedes M. 1 YEAR (7/18), Susan D. 13 YEARS (7/19) and Justin H. 1 YEAR (7/20)!

Did you know that Gatorland in under going a $2.5 MILLION dollar expansion (their biggest since 1949)?! The park started the project back in April and plan to open in early fall with the opening of Gator Joe’s Adventure Outpost and Stompin’ Gator Off-Road Adventure.
From the Gatorland website:

Gatorland’s newest attraction

“The new Stompin’ Gator Off-Road Adventure will take guests into a section of the park that has never been seen, running alongside the swamps that feed the headwaters of the everglades. Each of the three monster-style, off-road vehicles seats 12 riders, plus the driver, and is decorated to represent iconic alligators and crocodiles in Gatorland’s rich history.
The new Gator Joe’s Adventure Outpost will be located in front of the Stompin’ Gator Off-Road Adventure, and serve as the park’s home base of reserving and purchasing all separately-ticketed park adventures, including the Stompin’ Gator Off-Road Adventure, Screamin’ Gator Zip Line, Adventure Hour, Gator Night Shine, and Trainer For A Day.
Gatorland is a 100-acre theme park combing Old Florida charm with exciting experiences, exhibits, and entertainment. The park originally opened as a road side attraction in 1949. Today it provides affordably-priced family fun featuring thousands of alligators and crocodiles, breeding marsh with observation tower, free flight aviary, nature walk, petting zoo, educational wildlife programs, award-winning gift shop, Florida’s best train ride, Gator Gully Splash Park, on site restaurant and one-of-a-kind shows including Gator Wrestlin’, Gator Jumparoo, and Up-close Encounters.
Another not to be missed feature is the Screamin’ Gator Zip Line with over 1,200 feet of high flying thrills, five intense zip lines, and a massive 150-foot suspension bridge.”

WALT DISNEY WORLD

We have a NEW INCENTIVE for Disney tickets! Starting Monday July 9th and running until August 6th, win a prize by earning the most sold in Disney tickets. Winners will be selected out of a hat and there will be a winner from EACH TEAM at AGS! Prizes are as follows:

• (4) Cirque tickets and $100 Disney gift card for a day at Disney Springs
• Disney’s Keys to the Kingdom tour for two at Magic Kingdom
• Choice of Wild Africa Trek or Savor The Savanna at Disney’s Animal Kingdom Theme Park for two
• Party for Senses for two at Epcot
• Spa certificate at Disney’s Grand Floridian Beach resort

If you have not gone to see the new fireworks at Magic Kingdom, Happily Ever After, Disney has given us tickets to go after 4pm. Please ask a manager for the code you will need to give at the Transportation and Ticket Center. Please read over the message Armando sent in When to Work regarding our newest promotion for Disney tickets. Guests receive a free after 2pm Disney water park admission, if they purchase a 1 Day Disney Hopper or a 2 Day Disney Hopper from you. Because it is summer, every guest should be told about the water parks and more option. Typhoon has their newest ride, Miss Adventure Falls, which is a family raft ride. Blizzard Beach has a character meet and greet with Kristoff from Frozen. Remember DisneyQuest is now closed so their other option besides water parks would be mini golf, which includes Winter Summerland and Fantasia Gardens.

UNIVERSAL STUDIOS

We are having far too many mistakes being made with guests getting the wrong Universal tickets and Legoland tickets. Remember, you MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. For Universal alone, we’ve had guests pay for Adults and get Child tickets, pay for 2 Day PTP and get 1 Day PTP, and pay for Park-to-Park and get Base tickets. This is just carelessness and causes a great guest inconvenience. USE THE FILTER OPTION on Universal. This CANNOT continue to happen. READING THE TICKETS OUT LOUD TO THE GUEST IS THE LAST TIME YOU HAVE TO CATCH A MISTAKE AND CORRECT IT. Whenever you sell Volcano Bay, let the guest know they must get there EARLY to avoid not being able to get in when it is busy.

BUSCH GARDENS

This summer Busch Gardens is hosting Summer Nights, featuring park-wide party zones, summer cuisine, thrill rides in the dark and an all-new summer ice show at the Moroccan Palace, Turn It Up! The event is through August 6 and the park is open until 9 p.m. on Sundays through Thursdays, and until 11 p.m. on Fridays and Saturdays. If the guest does not have their own vehicle, we can provide FREE TRANSPORTATION with Mears shuttle service. To book this shuttle, make your reservations online or call 1-813-884-4FUN (4386). Reservations are highly recommended.

LEGOLAND

Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.

UPCOMING EVENTS

House of Blues July 8th Cultura Profetica, July 15th Streetlight Manifesto. Hard Rock Live July 14th Silvestre Dangond.

Next Orlando City home match will be Friday, July 21st against Atlanta United.

EMPLOYEE NOTES:

Please welcome Luis Trosel as our new Premier Team manager! He is here to help assist the Premier team so if you have any questions feel free to reach out.

Victory Casino Cruises will be celebrating their 6th Anniversary on Saturday July 29th. This day the ship is sold out and will not have any open tickets for the public. This includes any hotel or timeshare guests. 

Effective immediately, the BOGO offer for the IDrive 360 (Orlando Eye) attractions cannot be used as a buy one get one for a separate attraction. In other words, they CANNOT buy the Orlando Eye and get the SeaLife aquarium free. However, they CAN buy one and get a second person free (Adult or Child) for the same attraction. So moving forward, the BOGO can only be used if the customer wants to visit one attraction. If the customer wants to visit multiple attractions then they must purchase a pick 2 or pick 3.

The Fun Guide/Activity Guide should be given to EVERY guest.
Also, we still need to support our referral partners by giving out referral
cards.  Continue to get everyone to download the “City Access” app, but
don’t let that stop you from passing out the referral cards as well. A good tip is to hand out the City Access app to people who are staying a few days and give your coupons to those who are here 4 days or more. Give coupons to those from out of the country since they might not be able to use Wifi for the app.

Happy Birthday to Maria A. 7/10 and Migdalia R. 7/14!

Happy Anniversary to Sandra R. 2 YEARS (7/11)!