WALT DISNEY WORLD
We have a NEW INCENTIVE for Disney tickets! Starting Monday July 9th and running until August 6th, win a prize by earning the most sold in Disney tickets. Winners will be selected out of a hat and there will be a winner from EACH TEAM at AGS! Prizes are as follows:
- (4) Cirque tickets and $100 Disney gift card for a day at Disney Springs
- Disney’s Keys to the Kingdom tour for two at Magic Kingdom
- Choice of Wild Africa Trek or Savor The Savanna at Disney’s Animal Kingdom Theme Park for two
- Party for Senses for two at Epcot
- Spa certificate at Disney’s Grand Floridian Beach resort
If you have not gone to see the new fireworks at Magic Kingdom, Happily Ever After, Disney has given us tickets to go after 4pm. Please ask a manager for the code you will need to give at the Transportation and Ticket Center. Please read over the message Armando sent in When to Work regarding our newest promotion for Disney tickets. Guests receive a free after 2pm Disney water park admission, if they purchase a 1 Day Disney Hopper or a 2 Day Disney Hopper from you. Because it is summer, every guest should be told about the water parks and more option. Typhoon has their newest ride, Miss Adventure Falls, which is a family raft ride. Blizzard Beach has a character meet and greet with Kristoff from Frozen. Remember DisneyQuest is now closed so their other option besides water parks would be mini golf, which includes Winter Summerland and Fantasia Gardens.
UNIVERSAL STUDIOS
We are having far too many mistakes being made with guests getting the wrong Universal tickets and Legoland tickets. Remember, you MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. For Universal alone, we’ve had guests pay for Adults and get Child tickets, pay for 2 Day PTP and get 1 Day PTP, and pay for Park-to-Park and get Base tickets. This is just carelessness and causes a great guest inconvenience. USE THE FILTER OPTION on Universal. This CANNOT continue to happen. READING THE TICKETS OUT LOUD TO THE GUEST IS THE LAST TIME YOU HAVE TO CATCH A MISTAKE AND CORRECT IT. Whenever you sell Volcano Bay, let the guest know they must get there EARLY to avoid not being able to get in when it is busy.
BUSCH GARDENS
This summer Busch Gardens is hosting Summer Nights, featuring park-wide party zones, summer cuisine, thrill rides in the dark and an all-new summer ice show at the Moroccan Palace, Turn It Up! The event is through August 6 and the park is open until 9 p.m. on Sundays through Thursdays, and until 11 p.m. on Fridays and Saturdays. If the guest does not have their own vehicle, we can provide FREE TRANSPORTATION with Mears shuttle service. To book this shuttle, make your reservations online or call 1-813-884-4FUN (4386). Reservations are highly recommended.
LEGOLAND
Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.
UPCOMING EVENTS
House of Blues July 8th Cultura Profetica, July 15th Streetlight Manifesto. Hard Rock Live July 14th Silvestre Dangond.
Next Orlando City home match will be Friday, July 21st against Atlanta United.
EMPLOYEE NOTES:
Please welcome Luis Trosel as our new Premier Team manager! He is here to help assist the Premier team so if you have any questions feel free to reach out.
Victory Casino Cruises will be celebrating their 6th Anniversary on Saturday July 29th. This day the ship is sold out and will not have any open tickets for the public. This includes any hotel or timeshare guests.
Effective immediately, the BOGO offer for the IDrive 360 (Orlando Eye) attractions cannot be used as a buy one get one for a separate attraction. In other words, they CANNOT buy the Orlando Eye and get the SeaLife aquarium free. However, they CAN buy one and get a second person free (Adult or Child) for the same attraction. So moving forward, the BOGO can only be used if the customer wants to visit one attraction. If the customer wants to visit multiple attractions then they must purchase a pick 2 or pick 3.
The Fun Guide/Activity Guide should be given to EVERY guest.
Also, we still need to support our referral partners by giving out referral
cards. Continue to get everyone to download the “City Access” app, but
don’t let that stop you from passing out the referral cards as well. A good tip is to hand out the City Access app to people who are staying a few days and give your coupons to those who are here 4 days or more. Give coupons to those from out of the country since they might not be able to use Wifi for the app.
Happy Birthday to Maria A. 7/10 and Migdalia R. 7/14!
Happy Anniversary to Sandra R. 2 YEARS (7/11)!