WALT DISNEY WORLD
We are currently in REGULAR season for one day tickets. “4 PARK MAGIC TICKET” HAS BEEN EXTENDED THROUGH AUGUST 23RD – Originally this ticket was slated to stop on July 30th, but it has now been extended to sell through August 23rd. As usual, all 4 Days must be used within 14 days of the first date of use. However, if the guest purchases it and doesn’t start using it, they must have all days used by September 30th. ONLY THE 1 DAY HOPPER, 2 DAY BASE AND 2 DAY HOPPER GET THE WATER PARK FREE AFTER 2.
UNIVERSAL
Please make sure you use the filter on the left hand side of the Ticket Store in Universal’s Instant Ticket Wizard when printing Universal tickets. This will dramatically reduce the mistakes that are being made. Remember we are in VALUE season.
Have you been telling guests about Blue Man Group and Volcano Bay to boost your commission? This is an easy way for your guests to get the most of their Universal experience. Universal is offering a new “Promo” ticket. If anyone purchases a 3 Park Universal Ticket for 2, 3, or 4 Days, you will now print the 4 Day Promo Tickets at the bottom of the page in Universal Instant Ticket Wizard. This is a temporary special that will be continuing through November 30th. The only time you will print a regular 3 Park ticket is for a 5 Day ticket, or if you are in gifting, the 3 Park 7 Day Gifting ticket.
LEGOLAND
Our LEGOLAND promotion (water park free) has been extended until September 4th. Push this ticket!! If they do not have transportation, you can schedule them the free shuttle. This ticket should be promoted to families with small children and any LEGO fans. As far as Legoland and the I-Drive 360 attractions, we have DAILY problems with those of you selling and printing BOGO tickets. Many of you are putting the right tickets in POS and printing the wrong ones, or vice versa. If you are unclear on this, PLEASE CALL A LEAD OR MANAGER before making the sale.
UPCOMING EVENTS
House of Blues August 11th Farruko and August 12th The Molly Ringwalds. Hard Rock Live August 11th Donald Fagen and August 15th Lil Yachty. Amway Center August 16th J Cole with Bas.
Next Orlando City home match is 8/19 against the Columbus Crew. Please talk OSC up with EVERY sale. You never know who would be interested in seeing a match. NEW INCENTIVE FOR THE NEXT TWO ORLANDO CITY MATCHES!
EMPLOYEE NOTES:
It is the responsibility of EACH OF YOU to check your supplies at the beginning and end of your shift. It’s not fair for someone to come on to a shift with no Disney Shells, or Visa cards. These are the items that you should check for daily: Disney Shells (check to make sure you have both ADULTS and CHILDREN), Visa Cards, Toner, printer paper, credit card rolls, and POS rolls. Everyone should have a Connect (Cirque) and Blue Man Group login and you should be booking them yourself. You should not be calling the office, a lead or a manger. If you do not have one, please contact your team manager to give it to you.
AGS TRADESHOW WITH adrenaline media EVERYONE IS EXPECTED TO RSVP. Event is at House of Blues on August 16th from 12-5pm. Attendance is MANDATORY. You will be signing in at the entrance and everyone attending will be paid for ONE HOUR. RSVP: https://AGS2017tradeshow.eventbrite.com
Never lose a sale because of discounts. Even though you don’t want to offer it up front, if a guest says they saw a lower price online, then MATCH IT as long as it’s on the attractions direct website. Use the Online Reference price sheet on the AGS Homepage on the left to match online prices. NEVER LOSE A SALE!
Cell phones use is FORBIDDEN WHEN WORKING. All managers will be checking for this and anyone using their cell phones at the desk will reprimanded and/or terminated. We are getting far too many complaints from our hotel managers about those of you who are not following this policy. The ONLY EXCEPTION is if your hotel phone is down. Otherwise, save your personal calls for your break time and make the calls out of guest view. Cell phones should be put in a drawer or purse and on silent while working.
Happy Anniversary to Keysha S. 3 YEARS and Jon G. 5 YEARS on 8/15!!
Happy Birthday to Steven S. (8/15), Sarah G. (8/16) and Sheena J. (8/17)!