WALT DISNEY WORLD

We have many Halloween parties this next week with parties on the 29th, Oct. 1st, 3rd, and 5th! Guests can enter the Magic Kingdom as early as 4 pm at the turnstile. Unlimited trick or treating, special merchandise on sale that you can only get at the event, 360 degrees fireworks, Halloween parade, special character meet and greets and plenty more! Until Oct 8, your goal is to sell at least (10) Mickey’s Not So Scary tickets per pay period!For every 10 tickets sold within a pay period, in addition to your regular commission, you will receive a $20 bonus. If you sell 20 tickets within a pay period then you will receive a $40 bonus. If you sell 30 ticket in a pay period you will receive a $60 bonus. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO THE HALLOWEEN PARTY, TELL THEM THE PARK CLOSES EARLY FOR PARTY GUESTS.

Our 2 day ticket with free water park after 2 ends on 9/30. We are in VALUE season with Friday-Sundays in September being Regular. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. October 13-15, 20-22, and 27-29 are PEAK.

SEAWORLD & LEGOLAND

SeaWorld has started Halloween Spooktacular on the weekends which is INCLUDED in regular admission. This is great for families with smaller children. This is also one of the cheaper seasons for Discovery Cove so this should be your first mention to guests on tickets.

Quick note on our operating hours for SeaWorld this Saturday, September 30th – the park will actually close at 7 PM instead of 6 PM listed on our park maps at the desk. Our Halloween Spooktacular will still start at 11 AM for families to trick-or-treat.

Legoland is closed Tuesdays and Wednesdays. Brick or Treat starts October 14th on weekends only. Please keep in mind that the water park is closed weekdays. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

UNIVERSAL

HHN- We will be selling ONLY the Sunday – Friday FLEXTICKET. This allows the guest to choose ANY date for any night that they have the event that is between Sunday and Friday. Obviously they do NOT have the event every night every week, so you need to check the calendar. They NEVER have events on Mondays or Tuesdays. Always check the calendar. We will NOT BE SELLING ANY SATURDAY NIGHTS. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. But if they insist, they will need to buy them online or at the gate. We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO HHN, TELL THEM THE PARK CLOSES EARLY FOR HHN GUESTS.

We need to boost our sales for Universal. Always start with the highest priced ticket and work your way down. We should not be selling one day base tickets. Talk up the fact that it is SLOW SEASON and rides won’t have long waits so there is no reason to not get a park to park ticket. Volcano Bay is also not as busy as it was in the summer so the 3 park ticket is their best option. Don’t forget to mention Blue Man Group if they are not interested in HHN and they are going on a day of the event.

UPCOMING EVENTS

House of Blues September 29th Café Tacvba, Sept. 30th Tesla. Hard Rock Live Sept. 29th Foster the People, Sept. 30th Kevin Smith, Oct. 1st John Mulaney, Oct. 4th Pvris.

ORLANDO CITY GAMES – Sept. 30 vs. FC Dallas and Oct. 15 vs. Columbus Crew SC! PROMOTE THIS WITH YOUR GUESTS.

EMPLOYEE NOTES:

Rick will be on vacation from 10/2 – 10/9 with very little access to voicemails or e-mails.  Please contact your team leads or any of the other managers during this time.  Also, the VIP/Activity Link team schedules will be done for the next 2 weeks so we will not be able to honor any additional day off requests through 10/15.

Happy Birthday to Maribel R. 9/30, Evelyne A. 10/3, and KB 10/3!

We have many anniversaries to celebrate on 9/30, all of which are 2 year celebrations! Happy Anniversary to Cindy Fuller, Alma C, Judy F, Diana O, Jose S, and George S!!

WALT DISNEY WORLD

We have a lot of Halloween parties this next week with parties on the 22nd, 24th, 26th and 29th! With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the
specially designated turnstile. Unlimited trick or treating, special merchandise on sale that you can only get at the event, special fireworks, Halloween parade, special character meet and greets and plenty more! From Aug 28-Oct 8, your goal is to sell at least (10) Mickey’s Not So Scary tickets per pay period!For every 10 tickets sold within a pay period, in addition to your regular commission, you will receive a $20 bonus. If you sell 20 tickets within a pay period then you will receive a $40 bonus. If you sell 30 ticket in a pay period you will receive a $60 bonus. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO THE HALLOWEEN PARTY, TELL THEM THE PARK CLOSES EARLY FOR PARTY GUESTS.

Our 2 day ticket with free water park after 2 ends on 9/30. We are in VALUE season with Friday-Sundays in September being Regular. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. For the Disney Water Park sales, we are in Seasonal pricing with the block out dates. Keep in mind that October does have some Peak days as well.

We are running an incentive with Cirque from 9/1 – 9/30. The person with the most Cirque revenue will receive 2 complimentary tickets to La Nouba along with a $100 Disney Springs Gift Card so you can enjoy a meal prior to seeing the show! Also, if you have never seen the show, Cirque is offering FREE tickets for you and a guest to see it in September. Just e-mail sales@allguest.com and let us know that you’ve never seen it and we will get you 2 tickets to one of the shows. Let’s sell away and make sure you always recommend Cirque whenever anyone asks about Disney Springs!

SEAWORLD & LEGOLAND

SeaWorld has started Halloween Spooktacular on the weekends which is INCLUDED in regular admission. This is great for families with smaller children. This is also one of the cheaper seasons for Discovery Cove so this should be your first mention to guests on tickets.

Legoland will be closed Tuesdays and Wednesdays starting September 12. Brick or Treat starts October 14th on weekends only. Please keep in mind that the water park will be closed weekdays starting September 5th. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

UNIVERSAL

HHN- We will be selling ONLY the Sunday – Friday FLEXTICKET. This allows the guest to choose ANY date for any night that they have the event that is between Sunday and Friday. Obviously they do NOT have the event every night every week, so you need to check the calendar. They NEVER have events on Mondays or Tuesdays. Always check the calendar. We will NOT BE SELLING ANY SATURDAY NIGHTS. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. But if they insist, they will need to buy them online or at the gate. We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match.

We need to boost our sales for Universal. Always start with the highest priced ticket and work your way down. We should not be selling one day base tickets. Talk up the fact that it is SLOW SEASON and rides won’t have long waits so there is no reason to not get a park to park ticket. Volcano Bay is also not as busy as it was in the summer so the 3 park ticket is their best option. Don’t forget to mention Blue Man Group if they are not interested in HHN and they are going on a day of the event.

UPCOMING EVENTS

House of Blues September 25th Issues, Sept. 27th Alison Wonderland, Sept. 28th Mute Math. Hard Rock Live Sept. 22nd Psychedelic Furs, Sept. 23rd Luis Fonsi, Sept. 24th Nas, Sept. 26th Mastadon, Sept. 29th Foster the People, Sept. 30th Kevin Smith.

ORLANDO CITY GAMES – Sept. 27 vs New England Revolution and Sept. 30 vs. FC Dallas! PROMOTE THIS WITH YOUR GUESTS.

September is Magical Dining month! Many restaurants in Orlando offer a set price (usually $30-$35 per person) for those who want to enjoy a special menu. Talk of the Town is participating with Johnnie’s Hideaway and Charley’s having 3 course meals for $30 per person. Talk to your guests since this is a limited time offer and book them through open table. Don’t forget to give your coupons!

EMPLOYEE NOTES:

Happy Birthday to Christina S. 9/25 and Michel on 9/27!!

Happy Anniversary to Brenda R. 3 YEARS on 9/23!!

MAGIC KINGDOM – Mickey’s Not So Scary Halloween Party

Halloween fun to be had for the whole family, this event runs until November 1st on select dates. With this ticket, guests can enter the park as early as 4pm with the party starting at 7pm and running until midnight. Dress up or just simply show up to enjoy unlimited trick or treating, 360 degree fireworks with HallowWishes, see the Sanderson Sisters perform at the castle and watch the Boo To You Parade. Guests are able to purchase event merchandise only sold at the event and special treats around the park. Easy ways to sell this ticket is to mention that its limited admission so the lines won’t be long on the rides, unlimited trick or treating, and the special fireworks and parade that regular day guests don’t get to see.

Get a sneak peak here of the event!

UNIVERSAL – Halloween Horror Nights

Not for the faint of heart, this event is for those who want to get scared! Remember, we are only selling the flex ticket which can be used Sunday-Friday. Always check to see what days the event is on so your guests can actually use their ticket. We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. HHN starts at 6:30 pm and can go until 1 or 2 am. We will not be selling Saturday night tickets and this is the most crowded night to go anyways, so let your guests know. Only 6 rides are open if your guests want to enjoy those. Transformers 3D, Rip Ride Rockit, Revenge of the Mummy, Men in Black, The Simpsons, and Harry Potter: Escape from Gringotts are open to get a break from scares. If you’re brave, this is a sneak peek into the event.

This is the last year for Bill and Ted’s Excellent Adventure. This is a show that centers on the past year’s pop culture and political events. There is one other show at HHN, Academy of Villains: Afterlife, which is a dance centered show set to some spooky tunes. Besides these two shows, there are 5 different “scare zones” all around the park so even if you aren’t in one of their haunted houses, you’re bound to be scared just walking around the park. Now…let’s break down those houses!

• The Shining is of course based off the Stephen King novel and movie starring Jack Nicholson. Be prepared for axe scares, the twins, and lots of blood.
• Saw: The Games of Jigsaw is promoting the newest Saw film.
• American Horror Story: Volume 2 is based off the FX show and will be divided into 3 seperate parts for 3 different seasons; Murder House, Asylum, and Roanoke.
• Horrors of Blumhouse is coming from the deranged filmmakers behind Insidious, Sinister and The Purge.
• Ash vs. Evil Dead is based off the STARZ show and mixes horror with comedy.
• Dead Waters will involve a voodoo queen in a swamp.
• The Fallen You’re about to be caught in the crossfire of the eternal war of light versus dark and no one will be saved.
• Scarecrow: The Reaping will take place on a Depression-era farm and involve some scary scarecrows.
• The Hive will focus on vampires so watch your neck!

SEAWORLD – Halloween Spooktacular

Only on weekends starting September 23-October 29, enjoy unlimited trick or treating! This event is included in regular admission to Seaworld. Special character meet and greets are spread out around the park. Feel free to join in on the Halloween Dance Party or Penelope’s Garden Party featuring live music and craft opportunities. There is also a special show for young ones to enjoy! Sesame Street’s Countdown to Halloween is a cute Halloween show focused on the Count. If your guests have small children who can’t stay up as late as Not So Scary over at Magic Kingdom, this is the next best offer for their Halloween needs!

LEGOLAND – Brick or Treat

Brick or Treat is like Seaworld’s Halloween Spooktacular in that it is included in park admission and only on weekends with the exception of Halloween night where they also will have the event. Trick or treat throughout the park and meet special characters for the spooky season. You can also catch their themed fireworks display at the end of the night. Take note that the fireworks will not go off on Halloween night itself. LEGO^® Vampyre, LEGO^® Mummy and other spooky characters will be around the park for kids to find. Always remember that if a guest does not have transportation, we can always set up the shuttle service for them!

BUSCH GARDENS – Howl O Scream

Houses for Howl O Scream:

• Motel Hell
• Unearthed
• The Black Spot
• Zombie Containment Unit 15
• Death Water Bayou
• Demented Dimensions
• Undead Arena

You can sign up for discounted tickets on the hospitality perks website to see it for yourself and bring up to three guests for that discounted rate.

Post Irma Closures

• Pirate’s Town, all shows are cancelled until further notice, including Pirate’s Dinner Adventure, Treasure Tavern and Cirque Magique. Their roof had extensive damage and will take some time to repair. Please send people to Mangos, Sleuth’s Mystery Dinner Show, Medieval Times, or Wonderworks Comedy Magic Show.
• Typhoon Lagoon remains closed until further notice
• KSC is open starting today. Due to the continued closure of Kennedy Space Center, the KSC Bus Tour and Special Interest Tours will not be available, and the Apollo/Saturn V Center will not be open.Please be aware of these operational changes/updates through Sunday, September 17:
  • Only the main visitor complex will be open, no KSC Bus Tours
  • Guests will not be charged for parking ?
  • Until the boil water notice is eliminated, bottled water will be available free of charge to guests and employees
  • Nature and Technology will be closed for renovations
  • Guests will receive a complimentary souvenir gift, available to pick up at Information, Shuttle Express Gifts and the Space Shop
  • Lunch With An Astronaut will not be available
  • A limited menu will be available for guests in Orbit Café

WALT DISNEY WORLD

We have a lot of Halloween parties this next week with parties on the 15th, 17th, 19th and 22nd! With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the
specially designated turnstile. Unlimited trick or treating, special merchandise on sale that you can only get at the event, special fireworks, Halloween parade, special character meet and greets and plenty more! From Aug 28-Oct 8, your goal is to sell at least (10) Mickey’s Not So Scary tickets per pay period!For every 10 tickets sold within a pay period, in addition to your regular commission, you will receive a $20 bonus. If you sell 20 tickets within a pay period then you will receive a $40 bonus. If you sell 30 ticket in a pay period you will receive a $60 bonus. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO THE HALLOWEEN PARTY, TELL THEM THE PARK CLOSES EARLY FOR PARTY GUESTS.

We are in VALUE season with Friday-Sundays in September being Regular. September 8-10 is Regular. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. For the Disney Water Park sales, we are in Seasonal pricing with the block out dates.

We are running an incentive with Cirque from 9/1 – 9/30. The person with the most Cirque revenue will receive 2 complimentary tickets to La Nouba along with a $100 Disney Springs Gift Card so you can enjoy a meal prior to seeing the show! Also, if you have never seen the show, Cirque is offering FREE tickets for you and a guest to see it in September. Just e-mail sales@allguest.com and let us know that you’ve never seen it and we will get you 2 tickets to one of the shows. Let’s sell away and make sure you always recommend Cirque whenever anyone asks about Disney Springs!

SEAWORLD, BUSCH GARDENS & LEGOLAND

Sea World is offering – FOR THE REST OF THIS WEEK ONLY – a Buy One Get One Special for Florida Residents ONLY. We CANNOT honor this. Here are some key points in case you are asked about it:

– Must purchase one ticket at $99 + tax and fees in order to get the second one free

– All tickets must be used by SUNDAY, 9/17

– These can only be purchased online directly from the Sea World website

– Proof of Florida Residency will be required to be presented for all ticket holders

Busch Gardens is hosting its Halloween event, Howl O Scream, and we can go for a low price!! Sign on to the Hospitality Perks website to pick your date to go. It is $35 plus tax each for you and up to 3 guests. When you go to pick up your tickets at these events, you must enter the park at that time.  In the past, they’ve let you use the tickets on another day, but now they are cancelling any tickets at the end of the event day if they are not used.  So any tickets you get will not be able to be used any other day.  Please be sure to RSVP for a day that you can go in and enjoy the park for at least a few hours.  Thank you!

Legoland will be closed Tuesdays and Wednesdays starting September 12. Brick or Treat starts October 14th on weekends only. Please keep in mind that the water park will be closed weekdays starting September 5th. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

UNIVERSAL

Halloween Horror Nights starts this Friday, 9/15, and we are selling tickets for it. There are a few changes from previous years. Here are the details:

– We will be selling ONLY the Sunday – Friday FLEXTICKET. This allows the guest to choose ANY date for any night that they have the event that is between Sunday and Friday. Obviously they do NOT have the event every night every week, so you need to check the calendar. For example, this coming week, the only event nights are Friday, Saturday, Sunday, and then NEXT Thursday, Friday, Saturday and Sunday. Again, PLEASE check the calendar before selling. They NEVER have events on Mondays or Tuesdays. Always check the calendar.

– We will NOT BE SELLING ANY SATURDAY NIGHTS. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. But if they
insist, they will need to buy them online or at the gate.

– There will be NO COMBOS this year, not even directly through Universal. All tickets will be sold separately, even if they buy them from Universal.

– We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match

UPCOMING EVENTS

House of Blues September 15th ACDC Tribute, Sept. 16th 20th Anniversary Local Brews Local Grooves, Sept. 22nd Orlando Rocks! Hard Rock Live Sept. 21st Young the Giant, Sept. 22nd Psychedelic Furs.

September is Magical Dining month! Many restaurants in Orlando offer a set price (usually $30-$35 per person) for those who want to enjoy a special menu. Talk of the Town is participating with Johnnie’s Hideaway and Charley’s having 3 course meals for $30 per person. Talk to your guests since this is a limited time offer and book them through open table. Don’t forget to give your coupons!

EMPLOYEE NOTES:

Action Rental Car is no longer an approved vendor until further notice. Anyone using Action will be terminated. All employees must use Dollar/Thrifty/Hertz and then Enterprise for all rentals. The only exception will be if you have a rental car counter in your lobby. Then of course you should send guests there. But if they are closed or your guest doesn’t want to use that company, then you need to use our approved companies – Dollar/Thrifty/Hertz then Enterprise. We will have secret shoppers to ensure this.

Happy Birthday to Judy F. and Gabriela L. on 9/17, Brian A. Kevin G. and Vanessa G. on 9/18, Keith Henderson on 9/20!

Happy Anniversary to Brenda R. 3 YEARS on 9/23!

WALT DISNEY WORLD

NOT SO SCARY PARTY ON 9/10 CANCELLED. With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the
specially designated turnstile. This is a good selling point for these tickets. Unlimited trick or treating, special merchandise on sale that you can only get at the event, special fireworks, Halloween parade, special character meet and greets and plenty more! From Aug 28-Oct 8, your goal is to sell at least (10) Mickey’s Not So Scary tickets per pay period!For every 10 tickets sold within a pay period, in addition to your regular commission, you will receive a $20 bonus. If you sell 20 tickets within a pay period then you will receive a $40 bonus.  If you sell 30 ticket in a pay period you will receive a $60 bonus.

We are in VALUE season with Friday-Sundays in September being Regular. September 8-10 is Regular. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. For the Disney Water Park sales, we are in Seasonal pricing with the block out dates.

We are running an incentive with Cirque from 9/1 – 9/30.  The person with the most Cirque revenue will receive 2 complimentary tickets to La Nouba along with a $100 Disney Springs Gift Card so you can enjoy a meal prior to seeing the show!  Also, if you have never seen the show, Cirque is offering FREE tickets for you and a guest to see it in September.  Just e-mail sales@allguest.com and let us know that you’ve never seen it and we will get you 2 tickets to one of the shows.  Let’s sell away and make sure you always recommend Cirque whenever anyone asks about Disney Springs!

Please keep an eye on your emails and the news for updates on closures at WDW.

SEAWORLD & LEGOLAND

CONGRATS to Mike Brooks who won the Discovery Cove incentive! He will be getting two day resort packages. Our runners up were Amanda Ortiz, Michael Gatcha and Henry Rojas.

Legoland will be closed Tuesdays and Wednesdays starting September 12. Brick or Treat starts October 14th on weekends only. Please keep in mind that the water park will be closed weekdays starting September 5th. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

UNIVERSAL

UPCOMING EVENTS

House of Blues September 12th Damian Marley, September 14th P.O.D., September 15th ACDC Tribute. Hard Rock Live Sept. 8th Modest Mouse CANCELLED.

September is Magical Dining month! Many restaurants in Orlando offer a set price (usually $30-$35 per person) for those who want to enjoy a special menu. Talk of the Town is participating with Johnnys and Charley’s having 3 course meals for $30 per person. Talk to your guests since this is a limited time offer and book them through open table. Don’t forget to give your coupons!

EMPLOYEE NOTES:

Kennedy Space Center will be closed until Tuesday Sept. 12. As of now, the weather forecasts are expecting us to start feeling the effects of Hurricane Irma late Sunday and into Monday. We are closing Saturday at 3 pm into Monday. Please make sure your guests are aware that there are absolutely NO REFUNDS ON USED TICKETS.  So if they buy a multi-day ticket and start using it now and can’t use it late in the week, we CANNOT refund any unused portions.  However, if they don’t use their tickets, we can refund them, but we would have to charge a 15% restocking fee to recoup the fees we incur with the sale.  Please make sure you are telling EVERY Guest that you sell tickets to about this policy.  We will be putting a sign in Drop Box for you to print out and post at your locations.  Thank you!

Medieval Times has cancelled all shows starting tomorrow (Saturday) through Monday.  They will resume shows Tuesday night.

When selling Sleuth’s, remember that guests can only get the prime rib upgrade if they pay for it at Sleuths. Our voucher does not get them the prime rib option.

We have put a sign in DropBox in “A Miscellaneous” announcing our desk closure.  Please print it out and make sure it is placed in a professional way at your desk so all of the guests can see it.  Thank you!

Happy birthday to Teresita G. 9/2, Roberto M. 9/6, Felipe L. and Melissa R. on 9/10!!