Post Irma Closures

• Pirate’s Town, all shows are cancelled until further notice, including Pirate’s Dinner Adventure, Treasure Tavern and Cirque Magique. Their roof had extensive damage and will take some time to repair. Please send people to Mangos, Sleuth’s Mystery Dinner Show, Medieval Times, or Wonderworks Comedy Magic Show.
• Typhoon Lagoon remains closed until further notice
• KSC is open starting today. Due to the continued closure of Kennedy Space Center, the KSC Bus Tour and Special Interest Tours will not be available, and the Apollo/Saturn V Center will not be open.Please be aware of these operational changes/updates through Sunday, September 17:
  • Only the main visitor complex will be open, no KSC Bus Tours
  • Guests will not be charged for parking ?
  • Until the boil water notice is eliminated, bottled water will be available free of charge to guests and employees
  • Nature and Technology will be closed for renovations
  • Guests will receive a complimentary souvenir gift, available to pick up at Information, Shuttle Express Gifts and the Space Shop
  • Lunch With An Astronaut will not be available
  • A limited menu will be available for guests in Orbit Café

WALT DISNEY WORLD

We have a lot of Halloween parties this next week with parties on the 15th, 17th, 19th and 22nd! With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the
specially designated turnstile. Unlimited trick or treating, special merchandise on sale that you can only get at the event, special fireworks, Halloween parade, special character meet and greets and plenty more! From Aug 28-Oct 8, your goal is to sell at least (10) Mickey’s Not So Scary tickets per pay period!For every 10 tickets sold within a pay period, in addition to your regular commission, you will receive a $20 bonus. If you sell 20 tickets within a pay period then you will receive a $40 bonus. If you sell 30 ticket in a pay period you will receive a $60 bonus. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO THE HALLOWEEN PARTY, TELL THEM THE PARK CLOSES EARLY FOR PARTY GUESTS.

We are in VALUE season with Friday-Sundays in September being Regular. September 8-10 is Regular. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. For the Disney Water Park sales, we are in Seasonal pricing with the block out dates.

We are running an incentive with Cirque from 9/1 – 9/30. The person with the most Cirque revenue will receive 2 complimentary tickets to La Nouba along with a $100 Disney Springs Gift Card so you can enjoy a meal prior to seeing the show! Also, if you have never seen the show, Cirque is offering FREE tickets for you and a guest to see it in September. Just e-mail sales@allguest.com and let us know that you’ve never seen it and we will get you 2 tickets to one of the shows. Let’s sell away and make sure you always recommend Cirque whenever anyone asks about Disney Springs!

SEAWORLD, BUSCH GARDENS & LEGOLAND

Sea World is offering – FOR THE REST OF THIS WEEK ONLY – a Buy One Get One Special for Florida Residents ONLY. We CANNOT honor this. Here are some key points in case you are asked about it:

– Must purchase one ticket at $99 + tax and fees in order to get the second one free

– All tickets must be used by SUNDAY, 9/17

– These can only be purchased online directly from the Sea World website

– Proof of Florida Residency will be required to be presented for all ticket holders

Busch Gardens is hosting its Halloween event, Howl O Scream, and we can go for a low price!! Sign on to the Hospitality Perks website to pick your date to go. It is $35 plus tax each for you and up to 3 guests. When you go to pick up your tickets at these events, you must enter the park at that time.  In the past, they’ve let you use the tickets on another day, but now they are cancelling any tickets at the end of the event day if they are not used.  So any tickets you get will not be able to be used any other day.  Please be sure to RSVP for a day that you can go in and enjoy the park for at least a few hours.  Thank you!

Legoland will be closed Tuesdays and Wednesdays starting September 12. Brick or Treat starts October 14th on weekends only. Please keep in mind that the water park will be closed weekdays starting September 5th. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

UNIVERSAL

Halloween Horror Nights starts this Friday, 9/15, and we are selling tickets for it. There are a few changes from previous years. Here are the details:

– We will be selling ONLY the Sunday – Friday FLEXTICKET. This allows the guest to choose ANY date for any night that they have the event that is between Sunday and Friday. Obviously they do NOT have the event every night every week, so you need to check the calendar. For example, this coming week, the only event nights are Friday, Saturday, Sunday, and then NEXT Thursday, Friday, Saturday and Sunday. Again, PLEASE check the calendar before selling. They NEVER have events on Mondays or Tuesdays. Always check the calendar.

– We will NOT BE SELLING ANY SATURDAY NIGHTS. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. But if they
insist, they will need to buy them online or at the gate.

– There will be NO COMBOS this year, not even directly through Universal. All tickets will be sold separately, even if they buy them from Universal.

– We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match

UPCOMING EVENTS

House of Blues September 15th ACDC Tribute, Sept. 16th 20th Anniversary Local Brews Local Grooves, Sept. 22nd Orlando Rocks! Hard Rock Live Sept. 21st Young the Giant, Sept. 22nd Psychedelic Furs.

September is Magical Dining month! Many restaurants in Orlando offer a set price (usually $30-$35 per person) for those who want to enjoy a special menu. Talk of the Town is participating with Johnnie’s Hideaway and Charley’s having 3 course meals for $30 per person. Talk to your guests since this is a limited time offer and book them through open table. Don’t forget to give your coupons!

EMPLOYEE NOTES:

Action Rental Car is no longer an approved vendor until further notice. Anyone using Action will be terminated. All employees must use Dollar/Thrifty/Hertz and then Enterprise for all rentals. The only exception will be if you have a rental car counter in your lobby. Then of course you should send guests there. But if they are closed or your guest doesn’t want to use that company, then you need to use our approved companies – Dollar/Thrifty/Hertz then Enterprise. We will have secret shoppers to ensure this.

Happy Birthday to Judy F. and Gabriela L. on 9/17, Brian A. Kevin G. and Vanessa G. on 9/18, Keith Henderson on 9/20!

Happy Anniversary to Brenda R. 3 YEARS on 9/23!