UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. We are now in Regular Season for one day tickets, but instead of selling one day, promote our current PARK HOPPER FREE WITH 2 OR 3 DAY TICKETS offer! December 1st Christmas Party is sold out. Almost every park is celebrating the holidays. Animal Kingdom should be promoted with Pandora and is a great way to get your guests to get the hopper tickets. Here is a breakdown of each park:

MAGIC KINGDOM – Very Merry Christmas Party on select nights. Seperate ticketed event. EPCOT – Holidays around the World. Some holiday food and drink offerings around world showcase. HOLLYWOOD STUDIOS – Flurry of Fun. “Snow” on Hollywood Blvd and projections on Tower of Terror. Jingle Bell Jingle Bam! Holiday Fireworks show by Chinese Theater. Vintage holiday decor around the park.

SEAWORLD

SeaWorld has started their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions. Don’t forget to let your guests know about Busch Gardens holiday offerings as well. Free shuttle to Busch Gardens if they do not have transportation!!

UPCOMING EVENTS

House of Blues Dec. 2nd Brent Smith and Zach Myers, Dec. 3rd Jagged Edge, Dec. 5th Jonathan Cain, Dec. 7th Fitz and the Tantrums. Hard Rock Live Dec. 2nd Michael Carbonaro. Amway Center Dec. 2nd Gabriel Iglesias, Dec. 7th Dead and Company.

ORLANDO MAGIC games on 12/1 vs. Golden State Warriors, 12/6 vs. Atlanta Hawks, and 12/8 vs/ Denver Nuggets.

KENNEDY SPACE CENTER Launch Dec. 8th at 1:20 pm.

Please read When to Work message regarding holidays at the Orlando Eye. This is an easy sell for those convention guests you might have who do not wish to visit the parks! Pair it with a dinner reservation to Vito’s or Charleys or even Mango’s and give your coupons!

EMPLOYEE NOTES:

Enjoy the Employee Appreciation Party Sunday! Dress to impress. If you signed up for Seaworld’s Hospitality Days this weekend and you’re scheduled to work, you can go any of those 3 days. Seaworld has informed us that your guests’ tickets will only be valid the day you go since they have had people sell the tickets in the past. These tickets are for you and your guests to enjoy and take advantage of all of the holiday offerings so you can better sell this to guests.

Lots of mistakes on booking Legoland BOGO tickets.  Please review these procedures with your Team Lead or manager before selling. Check the park hours and always give out the times and information to every guest when they purchase tickets.

Happy Birthday to Phillip R. 11/26, Ikram R. 11/29, Kaely R. and Janice B. 11/30, Laura H. 12/3, Corali B. 12/6 and Kevin M. 12/7!!

Happy Anniversary to Shirley C. 8 YEARS 11/26, Caroline L. 1 YEAR 11/29, Teresita G. 1 YEAR 12/2 and Delza H. 3 YEARS 12/7!!

UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES.

Disney Regular-: 12/1-12/20

Disney Peak: 11/24-11/26

Disney Value: 11/27 – 11/30

November 26 and 28 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street. Disney has announced that Mickey’s Very Merry Christmas Party for Friday, December 1st is sold out. Please do not attempt to sell tickets for this night. Thank you!

SEAWORLD

Starting on the 24th, SeaWorld will be starting their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions.

UPCOMING EVENTS

House of Blues Nov. 25th Michael Ray, Nov. 28th All Time Low, Dec. 1st The Wildflowers; Tribute to Tom Petty. Hard Rock Live Nov. 25th Classic Albums Live, Nov. 30th Brian Setzer Orchestra.

ORLANDO MAGIC games on 11/29 vs. Oklahoma City Thunder and 12/1 vs. Golden State Warriors. The Orlando Magic have changed the Tiers on two upcoming games:

11/29 – Oklahoma City Thunder – Now Tier 4 (Instead of Tier 2)
12/1 – Golden State Warriors – Now Tier 2 (Instead of Tier 1)

ORLANDO SOLAR BEARS GEEK WEEKEND games on 11/25 (Marvel night) and 11/26 (Star Wars night) vs. South Carolina Stingrays.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3rd at Sea World’s Ports of Call at 6pm. Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

Birthdays and anniversaries coming soon!

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

Disney Regular-: 11/18 – 11/19

Disney Peak: 11/20 – 11/29

Disney Value: 11/27 – 11/30

November 26 and 28 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street.

SEAWORLD

Starting on the 24th, SeaWorld will be starting their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions.

UPCOMING EVENTS

Hard Rock Live Nov. 22nd Tono Rosario, Nov. 25th Classic Albums Live. Amway Center Nov. 19th Marc Anthony.

ORLANDO MAGIC games on 11/18 vs. Utah Jazz, 11/20 vs. Indiana Pacers.

ORLANDO SOLAR BEARS games on 11/21 vs. Jacksonville Icemen and 11/25 vs. South Carolina Stingrays.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3rd at Sea World’s Ports of Call at 6pm. Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

If you are working on Thanksgiving, thank you. We are grateful.

If you are not selling tickets to guests, there are other ways to make money. Make sure you pass out all of your referral cards, particularly Talk of the Town. You make $3 per ENTRÉE for every referral card turned in. Get people enrolled in City Access. Stamp your pads and walk around the lobby passing them out as a way to “break the ice” with your guests. Pass out referral cards for all of our approved vendors as a welcome packet. Some of our people and making an additional $500 – $600 per month in referrals!!! Why aren’t you?

Happy Birthday to Erika C. on 11/21 and Carolina T. on 11/24!

Happy Anniversary to Tonya M. 3 YEARS on 11/18!

ATTRACTION FOCUS

Your guests want a special experience to make this trip worthwhile that is intimate (or large groups! They can accommodate groups over 100!) and doesn’t take up the whole day. Orlando Balloon Rides should be your first recommendation! Weather permitting, the balloons lift off seven days a week around sunrise. The total experience can last between 3-4 hours but the actual flight is 1 hour. Fly over central Florida and take in the sights, like swamp lands and theme parks. After landing, it is tradition to enjoy a glass of champagne (there is also a non-alcoholic drink option) to celebrate your journey in the sky. You can soar as high as 4,000 ft. in the air! Your commission will also soar so be sure to talk this up to your guests. You never know who would be interested in this memorable trip. All cameras and selfie sticks are welcome. Hotel pick up service is available. Ages 4 and up. Higher rates are for weekend trips. Call (407) 894-5040 to reserve a spot for your guests.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

Disney Regular-:  11/9 – 11/12; 11/16 – 11/19; 11/23 – 11/26 (Monday – Thursdays)

Disney Peak:  11/13 – 11/15; 11/20 – 11/22; 11/27 – 11/29  (Fridays – Sundays)

Disney Value:  11/30 – 12/2

November 10, 12, 14, 16, and 17 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street.

SEAWORLD & LEGOLAND

Please advise anyone purchasing Sea World tickets that Antarctica’s ride will continue opening at 12:00pm Monday-Friday.

Legoland is closed Tuesdays and Wednesdays. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays.

UPCOMING EVENTS

House of Blues Nov. 10th Thrice and Circa Survive, Nov. 12th Nacho, Nov. 15th Grizzly Bear, Nov. 17th Keyshia Cole. Hard Rock Live Nov. 10th Primus. Amway Center Nov. 10th Imagine Dragons, Nov. 11th Jay Z, Nov. 14th Pitbull and Enrique Iglesias, Nov. 19th Marc Anthony.

ORLANDO MAGIC game on 11/18 vs. Utah Jazz.

ORLANDO SOLAR BEARS game on 11/12 vs. Florida Everblades.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3^rd at Sea World’s Ports of Call at 6pm.  Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

Please the email sent out in When to Work regarding calling out sick. Be courteous to your fellow employees and management. You should only be calling out sick if you are unable to perform your job.

MESSAGE FROM RICK: We are having MAJOR problems with guests getting the wrong Season tickets for One Day Disney and Universal tickets.  ASK THE GUESTS WHAT DATE THEY WILL BE VISITING THE PARK AND THEN PLEASE LOOK AT THE CALENDARS BEFORE SELLING AND PRINTING TICKETS!!!  We had 2 irate guests just this week that got Value tickets for Disney instead of Regular and they were demanding compensation.  I don’t know how many times I have to tell you guys this.  We are going to have the irate guests call each of you directly when you make these mistakes in the future and let them yell at you. Universal Value:  11/1 – 11/18; 11/27 – 12/20. Universal Anytime:  11/19 – 11/26.

If you are not selling tickets to guests, there are other ways to make money.  Make sure you pass out all of your referral cards, particularly Talk of the Town.   You make $3 per ENTRÉE for every referral card turned in.  Get people enrolled in City Access.  Stamp your pads and walk around the lobby passing them out as a way to “break the ice” with your guests.  Pass out referral cards for all of our approved vendors as a welcome packet.  Some of our people and making an additional $500 – $600 per month in referrals!!!  Why aren’t you?

Again, Dollar/Thrifty/Hertz are the first to be used when booking rental cars.  Enterprise is second.  You are NOT to ever book Action or any other company.  They are not approved and anyone using them will be terminated.  We will have shoppers checking on this.  You must use the proper procedures when booking rental cars and put the transaction in the POS so we can track it and make sure you get paid.  Please make sure you enter the guest’s name and the confirmation number.

Happy Birthday to Maria P. 11/11 and Erika C. 11/21!!

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

November 10, 12, 14, 16, 17, 26 and 28 are our Nov. dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure.

SEAWORLD & LEGOLAND

Please advise anyone purchasing Sea World tickets of the following:

• Antarctica’s ride will continue opening at 12:00pm Monday-Friday

• Kraken will continue to be closed on Tuesday and Wednesday through month end and will now be closed on Nov 7 and 8

Legoland is closed Tuesdays and Wednesdays. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays.

UNIVERSAL

Keep in mind Universal is in VALUE season until Thanksgiving week. HHN- Last day for event is 11/4. Starting November 18th, Universal will kick into holiday mode with Grinchmas, Macy’s parade and for the first time ever Hogwarts castle will be decked out in it’s holiday lights. This event is included in regular park admission so be sure to recommend park to park tickets so your guests can experience all of the holiday offerings.

UPCOMING EVENTS

House of Blues Nov. 3rd Saved by the 90’s, Nov. 9th Niall Horan, Nov. 10th Thrice and Circa Survive. Hard Rock Live  Nov. 3rd Reik, Nov. 4th My Favorite Murder, Nov. 10th Primus. Amway Center Nov. 10th Imagine Dragons and Nov. 11th Jay Z.

ORLANDO MAGIC Games on 11/3 vs. Chicago Bulls, 11/5 vs. Boston Celtics and 11/8 vs. New York Knicks.

ORLANDO SOLAR BEARS games on 11/4 vs. Florida Everblades, 11/7 and 11/9 vs. Greenville Swamp Rabbits.

EMPLOYEE NOTES:

Know someone who would be a great fit for AGS? Refer someone and get $100 Visa card for anyone that is hired and stays with us for at least 90 days. Our Employee Appreciation Party will be on Sunday, December 3^rd at Sea World’s Ports of Call.  More information will be coming shortly.

We are having issues with our rental car volume dropping with Dollar/Thrifty/Hertz.  This is a reminder that you are ONLY able to book rental cars with Dollar/Thrifty/Hertz and Enterprise using the proper AGS codes when making the bookings.  Action or any other company is NOT to be used.  Anyone using a non-approved rental car company will be terminated.  We have shoppers out checking on this and anyone caught trying to book with Action or any other unapproved company will be immediately fired.  The ONLY exceptions for using a non-approved rental car company is if you have them in your lobby.  FYI, Dollar/Thrifty/Hertz pays us the most commission so you make the most when booking through them.  Enterprise is second.  Again, you MUST use the proper Referral Codes so we can make sure you get paid correctly and be sure to put it in the POS so we can track it with all of the information.

You are responsible to make sure the location is stocked before you leave. Make a list in the morning of supplies you need and give to the runner when he arrives to pick up the deposit. If you give a list of supplies needed and the runner does not bring the supplies back to you then send an email to sales@allguest.com(goes to all managers) with the list of supplies you gave to the runner and that he did not bring them back to stock you.

Happy Birthday to Delza H. on 11/6!

Happy Anniversary to Krystal P. 1 YEAR on 11/3!